Retail TouchPoints

APRIL 18, 2024

There’s an analogy here to what is happening in retail, as retailer leaders have become increasing immersed in technology-driven innovation over the past decade. Retailers are being slowly pulled along with technology’s evolution without feeling any sense of impending doom. No army of humans can do this. That sounds good.

Technology 233

Technology Retail White Paper Fulfillment 233

Forrester eCommerce

OCTOBER 27, 2020

These innovation leaders, among other things, embrace emerging technologies and leverage them for business model innovation. In order to embrace technologies, you first need to understand which technologies are out there, how mature they are, what you can use them for, […]. times faster than the industry average.

Technology 429

Technology Other Customer 429

Retail TouchPoints

JANUARY 14, 2024

Microsoft has launched a new Retail Cloud Alliance (RCA) aimed at educating and empowering retailers to leverage cloud technology effectively. This collaborative program features Microsoft experts and resources alongside those from a number of partners, including Adobe , Amperity , Sunrise Technologies and Icertis.

Technology 233

Technology Retail Supplies Operations 233

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 205

B2B eCommerce BigCommerce Omnichannel 205

Kissmetrics

OCTOBER 5, 2020

For better or worse, technology affects communication because it is a part of our everyday lives. You might see the average elementary-aged child with their head buried in a smartphone and tempted to take a gloomy outlook on what technology has done to us. How Has Technology Affected Communication? But is it all bad?

Technology 363

Technology Social Media Information Live Chat 363

iVend

JANUARY 17, 2023

At the start of a new year, we naturally look ahead at the trends that the next twelve months will bring. But we’re also seeing exciting technology trends * in the retail industry. See how we’re implementing digital technology in retail stores. Retail technology solutions are the answer. between 2022 and 2030 ++.

Technology 95

Technology Retail Omnichannel Customer Experience 95

Forrester eCommerce

FEBRUARY 11, 2020

Modern CRM must be used as a foundational technology for customer engagement in order to deliver experiences that keep your customers coming back for more. Here are our top 5 trends for CRM in 2020: Self-service for end-to-end customer journey support increases. CX is still king in 2020.

Technology 397

Technology Customer 397

Retail TouchPoints

OCTOBER 12, 2023

As a matter of fact, as accessibility becomes a more prevalent concern in the retail sector, the interplay between new technology and AI represents some good news. Features that improve accessibility have the power to help legitimize AI-powered tools and services and lead to more trust around the new technology.

Technology 238

Technology Other Consumer Fashion 238

Forrester eCommerce

OCTOBER 28, 2021

The US’s Energy Information Administration predicted in its International Energy Outlook 2021 report that if current policy and technology trends continue, global energy consumption and energy-related carbon dioxide emissions will increase through 2050 as […].

Technology 341

Technology Information Operations 341

Forrester eCommerce

JUNE 14, 2021

These technologies helped startups become multibillion-dollar enterprises and led to an AI revival. Social, mobile, big data and cloud are mainstream. What is next? Today, however, only about ¼ of efforts gets past pilot phase with AI. Is implementing AI in production going to trigger new waves of change?

Technology 545

Technology Mobile Information Customer 545

Retail TouchPoints

MAY 1, 2024

brands plan to increase investments in immersive technologies — think interactive displays for increased visual impact, carefully curated playlists and thoughtfully crafted scents that tap into nostalgia. Human-centric technology encourages retailers to think beyond traditional displays. Over half of U.S.

Technology 267

Technology Arts Payments Customer Loyalty 267

Groove

DECEMBER 23, 2020

To help, we've outlined four mobile eCommerce trends to watch and included considerations for a successful mobile strategy. Mobile eCommerce Trends To Look Out For. As you create and implement your mobile strategy, we recommend keeping an eye out for these trends: Anticipate Omni-Channel Shoppers. Apps vs Mobile Websites.

Mobile eCommerce 370

Mobile eCommerce Mobile eCommerce Social Media 370

Forrester eCommerce

APRIL 6, 2023

The rise of automation adoption has led to technology leaders rediscovering process analysis and improvement to scale automation beyond tasks towards end-to-end process automation. Forrester’s Process […]

Technology 195

Technology Improvements Marketing Customer 195

Retail TouchPoints

SEPTEMBER 26, 2022

We always want to know what the current trend is, how it benefits the customer and why the customer enjoys the products from the current season and styles.”. Jiang noted that this is a rising demand among shoppers, which is why the company has refined its virtual try-on technology to offer the smoothest and most “honest” experience possible.

Technology 179

Technology Reference Operations Customer 179

Retail TouchPoints

MAY 16, 2024

Putting Today’s Technology to Work for Retail Healthcare It’s no secret that traditional healthcare can be frustrating — for patients and staff — due to repeat requests for the same information, long waits, inconsistencies between estimates and final bills, insurance claim mistakes and on and on.

Payment Services 200

Payment Services Technology Payments Retail 200

Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group.

Payment Services 324

Payment Services Shipping Costs Electronics Fulfillment 324

Forrester eCommerce

AUGUST 7, 2019

Walk the show floor at any security event and you will be inundated with a multitude of purportedly cutting-edge and disruptive security technologies. When every vendor claims that their solution is unique, and that no security program would be complete without it, how do you cut through the noise to pinpoint what you must pay […].

Technology 366

Technology Events Customer 366

Retail TouchPoints

JULY 21, 2023

These are words often used to describe ecommerce sites, despite the rapid evolution of digital technology. “There’s nothing special about ecommerce,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. “As Uninspiring. There’s no surprise and delight moment when you go to buy something online.”

Technology 211

Technology eCommerce Outdoor Consumer 211

Retail Technology Review

OCTOBER 16, 2021

Technology is evolving at a faster rate than ever before, and it can be difficult to keep up with all of the new innovations. Aside from the revolutionary VoIP, or phone calls made over an internet connection, from Ooma, here are three important tech trends to keep an eye on: By Sam Cortez, freelance writer.

Technology 70

Technology Internet Retail Retail 70

Forrester eCommerce

OCTOBER 25, 2022

Here’s your chance to help shape the future of B2B marketing technology decisions. Have you wondered what other B2B leaders think of martech solutions?

B2B 370

B2B Technology Marketing Other 370

Retail TouchPoints

NOVEMBER 6, 2023

On-Trend Styles: “Delivering on-trend fashion continues to be the cornerstone of our business and the focus of our strategy for the holiday season and through 2024,” Dres explained. For example, Princess Polly incorporated Fit Finder and AR Try-On technology from Snap into its ecommerce experience and has seen a reduction in returns.

Fashion 210

Fashion Omnichannel Operations Consumer 210

Retail TouchPoints

APRIL 9, 2021

is one of the most significant retail technology upgrades. technology aids the ability to repopulate these emptied pipelines and supply chains. By taking advantage of item-level RFID technology and its drastic improvement in inventory accuracy for BOPIS 2.0, The transition from BOPIS 1.0 However, BOPIS 2.0

Technology 297

Technology Retail Supplies Sporting Goods 297

iVend

DECEMBER 11, 2023

For the world of retail technology, 2024 looks set to be an exciting year. All retail processes iVend helps retailers to stay ahead of retail technology trends. Learn about our innovative integrated retail technology platform. Read more So what are the key trends for retail technology in 2024?

Payment Services 53

Payment Services Technology Payments Retail 53

Retail TouchPoints

OCTOBER 4, 2023

Flexibility and timeliness are absolutely key when it comes to responding to fast-moving buying trends, as retailers must balance longer-term buying choices with customers’ shorter-term impulse decisions. Provide a Brilliant User Experience Speed is key when capitalizing on short-term buying trends.

Omnichannel 244

Omnichannel Merchant Services BigCommerce Payment Services 244

365 Retail

JANUARY 18, 2024

The latest technology has always played a huge role in the retail industry. From cash registers being used in the first department stores to the introduction of credit cards in the mid-20th century, retailers have always had to be aware of technology trends. The post Which Retail Trends Show How Important Technology Is In 2024?

Technology 52

Technology Retail Department Stores Games 52

Retail TouchPoints

JUNE 1, 2022

There are 10 Trends unfolding before us right now, very much worth watching. Just Walk Out” technology, first introduced by Amazon Go in 2018, is now being delivered by a variety of tech companies (Zippin, Trigo, Grabango) at retailers as diverse as Tesco, Aldi, Giant Eagle and more. Shoppers are returning to stores, again.

Retail 285

Retail Games Magazine Demo 285

Kissmetrics

SEPTEMBER 3, 2021

Are you hoping to identify MarTech trends that can help your campaigns be more effective and run more smoothly? In this blog, we unpack the six biggest MarTech trends looming over the marketing industry and how you can use them to your advantage. 6 MarTech Trends. What Is MarTech? Then your MarTech tool can do the rest.

Marketing 278

Marketing Leisure Reference Consumer 278

Retail TouchPoints

OCTOBER 24, 2023

Culture and Community are Core to Success The idea of building community around a brand has firmly moved from “new trend” to “necessity,” particularly for brands targeting younger consumers or playing in ultra-competitive categories. We lean into a lot of trending moments, games that are launching and cultural moments.”

Food and Beverages 234

Food and Beverages Workshop Games Consumer 234

Retail TouchPoints

JUNE 29, 2023

In this guide, we’ll discuss the latest trends in work clothing for retail staff. The latest trend in retail uniforms for men is the use of fabric shirts with a flattering modern cut and button-down collar that’s stylish, smart and functional for any crew. Nick Warrick is the Sales Manager at All Seasons Uniforms.

Clothing 220

Clothing Retail Fashion Improvements 220

Forrester eCommerce

SEPTEMBER 19, 2023

I am excited to announce new research on Clinical Workforce Technologies. Our interviews with health systems revealed early on the need for a report that highlights the top tech categories, and one that looks at tech implementation and clinician adoption.

Technology 242

Technology 242

Retail TouchPoints

FEBRUARY 9, 2022

This innovation only looks set to continue throughout 2022, so to make sure your brand stays at the forefront of these digital developments, here are four of the most innovative trends in ecommerce design to explore this year. Blurring boundaries: physical vs. digital. Nike’s AR-powered app via engadget. Holistic ecommerce experience.

eCommerce Design 289

eCommerce Design eCommerce Travel Mobile 289

Retail TouchPoints

FEBRUARY 3, 2021

Seismic shifts in consumer trends accelerated by the pandemic will have long-lasting implications for the retail industry at large. ” The report divided the trends into three main categories: Consumer, Culture and Modernity: Consumer Trends. ” Culture Trends. Modernity Trends.

Consumer 297

Consumer Retail Jewelry Arts 297

Retail TouchPoints

AUGUST 2, 2021

Added technologies such as artificial intelligence (AI), machine learning (ML), computer vision, QR codes and more give retailers the opportunity. Here are four retail tech trends I expect to see during the holiday shopping season: 1. The Rise of Sizing Technology. Increased Personalization with AI and ML. population.

Retail 313

Retail Technology Recommendation Information 313

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Artificial Intelligence (AI) It should come as no surprise that AI was the “golden child” of this year’s Big Show. Is it the real deal?

ACH 217

ACH Multi-channel Technology Customer Retention 217

Forrester eCommerce

FEBRUARY 17, 2023

Forrester has been researching future fit organizations for the past few years, those organizations that have evolved their technology strategy to enable their firm’s customer-obsessed business strategy.

Technology 195

Technology Customer Management 195

Retail TouchPoints

FEBRUARY 7, 2023

Here are five key trends for retailers to pay attention to as they strategize for the months and years ahead: Retail Media Networks (RMNs): One of the most important topics of the past 18 months, RMNs offer the opportunity for many grocers to expand their revenue by monetizing their data and scaling their on-site and off-site audience activation.

Retail 229

Retail POS Apparel Department Stores 229