Remove 2016 Remove Mobile Remove Multi-channel
article thumbnail

The Definitive Guide to Selling on Amazon

BigCommerce

Why mobile matters most – 70% of Amazon customers made purchases on Amazon’s mobile site – and how to optimize for it. The original book was eight months in the making –– with the first email sent out to a subject matter expert on January 21, 2016. That first book launching in August 2016. That timing is critical.

article thumbnail

Encourage Your Customers to Call Again. Here’s How.

Retail TouchPoints

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

Customer 248
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Brands Need a Dedicated Balance Sheet for Customer Health

Retail TouchPoints

Many companies are accustomed to viewing performance by channel, by store or by product. Today’s customer is omnichannel, mobile, and has begun to lean more heavily than ever on the availability of digital and online shopping options. That needs to change. Are existing customers sticking around?

Customer 293
article thumbnail

8 Amazing Omnichannel Experience Examples from the World's Top Brands

GetElastic

With the global adoption of mobile devices, expansion of IoT, and dynamic behavior of customer buying habits, it’s become more important than ever for brands to take a holistic, interconnected approach to their customer’s digital experiences. The latter ensures customers can still collect points for future rewards.

article thumbnail

Commerce Trends for 2018: #1 Personalization in B2B

GetElastic

In 2016 Gartner predicted that B2B companies that incorporate personalization into digital commerce will increase revenues by 15%. In their 2016 Digital Commerce Hype Cycle, Gartner predicted that by 2018, companies that “consumerize” their B2B commerce will gain market share and see revenue increase up to 25%.

B2B 141
article thumbnail

Account Takeovers: The Next Big Retailer Threat

RTP blog

conversion to credit cards with EMV chips, and the fast-paced growth of mobile and e-Commerce in recent years. by 2020, and 45% of those sales will be through mobile devices, according to one analysis. Merchants with an online channel are already losing 7.6% E-Commerce sales are expected to reach 12.4% Monitor behavior.

article thumbnail

Omnichannel eCommerce Strategies: a 3-Step Plan To The Perfect Customer Journey

SellBrite

And finally, check out on a mobile app. Most often it gets confused with multi-channel, which is a vastly different strategy. This is vastly different from a traditional multi-channel approach where you optimize individual channels as their own entity. First, they land on your website.