Optimizely

JUNE 18, 2020

In 2016 Ouai launched a quiz that generates personalized product recommendations for their shoppers and so far it has been taken nearly 70,000 times. We all know this isn’t the most effective way to run a multi-channel business, because it’s typically the exact same shoppers who interact with the online and in-store properties.

Beauty and Health 273

Beauty and Health Multi-channel Recommendation Customer Data 273

Kissmetrics

JANUARY 15, 2019

In 2017 there were 13 updates and in 2016 there were 11. And what about the change Google made on September 27, 2016, the Penguin 4.0 Drastic Change #3: You can’t build a company off of 1 channel. Of course, you are, it’s a multi-billion-dollar company… and you probably have it installed on your computer.

Marketing 279

Marketing Multi-channel SEO Channel 279

GetElastic

JANUARY 10, 2018

In 2016 Gartner predicted that B2B companies that incorporate personalization into digital commerce will increase revenues by 15%. In their 2016 Digital Commerce Hype Cycle, Gartner predicted that by 2018, companies that “consumerize” their B2B commerce will gain market share and see revenue increase up to 25%.

B2B 141

B2B Multi-channel B2C Customer Experience 141

Kissmetrics

JULY 18, 2017

Multi-Channel Expansion. But scaling to multiple channels takes some finesse and strategy. Getting a handle on one channel can be difficult enough. Here are the four biggies to consider when you want to expand to multi-channels: 1. More channels means more sales means more questions from more customers.

Blog 205

Blog Clothing Multi-channel Shipping Costs 205

GetElastic

AUGUST 10, 2021

Many businesses have taken the first step and adopted a multi-channel approach to engage with customers across a myriad of channels such as web or mobile. Where omnichannel differs from a multi-channel approach, is that with a multi-channel approach, each touchpoint is launched, managed, and optimized in silos.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

BigCommerce

NOVEMBER 13, 2017

In fact, it’s likely all of this year’s 19 most innovative ecommerce brands have your online channel activities beat in terms of impact on: Conversions. Michael Leff , vice president of technology at StoreYourBoard, the 2016 Innovation Award winner. AOV up 2x the rate in 2016. Silver Jewelry Club has you beat. Customer Loyalty.

eCommerce 411

eCommerce Jewelry EDI Shipping Costs 411

Retail TouchPoints

MARCH 29, 2021

By November, they were multi-millionaires.”. It’s not just another channel, [Amazon] is where people are buying. Striking it Rich: From Mom-and-Pop to Multi-Millionaire. For their part, the sellers are eager to cash in as well. “I I talked to a company that sold its business last year,” said Thomson. “In

Multi-channel 343

Multi-channel eCommerce Fulfillment Consumer 343

BigCommerce

MAY 1, 2018

The surfacing of the Facebook debacle involving Cambridge Analytica and the massive amounts of data collected from 87 million users, which was used to influence the 2016 presidential election, revealed big data as the powerful beast it can be. Multi-Warehouse Orchestration. The way the world works. Supply management and logistics.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Ecommerce Platforms

DECEMBER 21, 2019

If an item isn't available, or you fail to move a product through the proper logistical channels, you're bound to run into problems with both present and future customers. Editor's note: This post was originally published on October 14, 2016 and has completely revamped and updated for accuracy and comprehensiveness.

Management 169

Management Multi-channel Payment Services WooCommerce 169

Ecommerce Platforms

FEBRUARY 3, 2022

The 36-year-old Viya, China's top livestream seller, has broken many sales records since her first appearance, in 2016, on Taobao Live (an Alibaba-owned live-streaming channel). Because of her outstanding sales performance, she was invited to the new Taobao livestream program in 2016. Source from KPMG. Social media sites.

Merchant Services 104

Merchant Services Payment Services Social Media Multi-channel 104

Kissmetrics

DECEMBER 3, 2020

In 2016, The Data & Marketing Association reported that the direct mail customer response rate increased by 43%. Despite what the haters say, direct mail is still holding its own against other marketing channels. Every great marketing strategy uses multiple channels. Direct Mail is Multi-Sensory. Of course not.

Social Media 361

Social Media Multi-channel Marketing Electronics 361

RTP blog

JULY 14, 2017

Merchants with an online channel are already losing 7.6% And M-Commerce is especially vulnerable: The takeover of mobile phone accounts nearly doubled between 2015 and 2016, according to Javelin. Cross-channel account takeover is a particular challenge for retailers, as fraudsters can work across platforms to find vulnerabilities.

Merchant Services 150

Merchant Services Payments eCommerce Payment Services 150

BigCommerce

OCTOBER 12, 2017

Which sales channels produce the most holiday ecommerce revenue. Which marketing and advertising channels produce the highest return (and revenue). Nearly 53% of brands (52.68%) report they began holiday campaign planning for the 2016 season in Q3 –– 21% of them in September. So, did 2016 work out? April: 3.51%.

eCommerce 410

eCommerce Shipping Costs Social Media Multi-channel 410

SellBrite

JANUARY 5, 2018

Most often it gets confused with multi-channel, which is a vastly different strategy. This is vastly different from a traditional multi-channel approach where you optimize individual channels as their own entity. It goes beyond simply having a presence on different channels. But that’s easier said than done.

Omnichannel 149

Omnichannel eCommerce Customer Multi-channel 149

GetElastic

APRIL 28, 2016

Extreme personalization, sometimes referred to as marketing to a customer segment of one, is the holy grail of the multi-channel world. Pricing, billing and fulfillment systems are duplicated for different channels. Regardless of industry, customers don’t see channels, they only see your brand.

Multi-channel 113

Multi-channel Online Catalogues eCommerce eCommerce Platforms 113

RTP blog

AUGUST 23, 2019

While it might be tempting to look at online and offline shopping trends individually, doing so limits the ability to see synergies across the different channels. BOPIS is happening now, and they need to get in the game. Omnichannel is key, and click-and-collect shopping has increased 30% in the past two years, according to Nielsen.

Merchant Services 150

Merchant Services Marketing Shipping Costs Retail 150

Wiser

OCTOBER 4, 2018

They’re seizing an opportunity to grow by going omni and bringing their once-online business models across channels. . In fact, of the four channels reflected in the survey—in-store, PC, tablet, and mobile—only PC went down in the past six years, from 27 percent to 20 percent. . Retail remains a healthy mix of channels.

Multi-channel 74

Multi-channel Omnichannel Channel eCommerce 74

BigCommerce

AUGUST 8, 2017

Most channels require significant lead time to yield an ROI (ex. Some channels yield quick results but not day in and day out (ex. And some channels are consistent but time consuming to dial in (ex. In 2017, there are 6 different social media channels where you can follow proven ad strategies and generate consistent ROI.

Social Media 420

Social Media Shipping Costs Multi-channel B2B 420

Wiser

OCTOBER 2, 2018

billion in 2016. Promotions that are available on digital channels are also positioned well, as an increasing number of consumers are shopping online. . Which channels are used to deliver the promotions . Black Friday Promotions Channels . Of course, channel matters when it comes to successful Black Friday promotions.

Consumer Electronics 103

Consumer Electronics Multi-channel Electronics Social Media 103

Ecommerce Platforms

JANUARY 9, 2023

Since 2016, they've been a subsidiary of Stamps.com, one of the leading online postage services. Multi-channel synchronization: You can manage orders from all sales channels in real-time. Their mission is to make your order fulfillment process more manageable by automating as much of the procedure as possible.

Shipping Costs 197

Shipping Costs Shipping Shipping Labels Merchant Services 197

Kibo

JUNE 7, 2021

As the economy (and consumer spending) bounce back, retailers are tasked with providing exceptional omnichannel experiences to consumers who’ve become experts at navigating both in-store and digital channels. It connects all offline and digital retail sales channels and data sources via one centralized platform. Who Owns Kibo ?

Multi-channel 62

Multi-channel Omnichannel Order Fulfillment Shopping Carts 62

Talkoot

NOVEMBER 20, 2023

It has a great mix of a unique product, an A+ branding, and positioning strategy, smart multi-channel distribution including owned retail, and deep ties with the community. To understand what On is doing differently and uniquely, check out their product page. Takeaway: On’s growth isn’t a fluke.

Marketing 78

Marketing Demo Shipping Costs Multi-channel 78

Retail TouchPoints

DECEMBER 20, 2022

Sophisticated counterfeits sold online, or even in legitimate channels, are hard to spot. In 2019, GhostData found that 56,000 Instagram accounts were associated with the counterfeit of luxury brands, representing a 171% increase since 2016. Fighting Back Against Fakes. So how to go about tackling this problem?

Social Media 56

Social Media Multi-channel Shipping Costs Operations 56

Ecommerce Platforms

SEPTEMBER 6, 2018

A certain Michael based in the UK simply used a telephone line to connect a multi-user transaction processor computer to his television and boom! A system that essentially merges multiple sales channels on one platform, allowing users to centrally manage every aspect of their online businesses. But it explains a lot about it.

Payment Services 166

Payment Services eCommerce Payments eCommerce Platforms 166

Sailthru

FEBRUARY 25, 2019

That’s why the publisher developed Heliograf, an in-house automated storytelling technology that specializes in short, multi-sentence updates. The Washington Post unveiled Heliograf in 2016 during the Olympic Games. Many BuzzFeed readers discover content on the publisher’s social media channels, of which there are more than 400.

Social Media 88

Social Media Multi-channel Recommendation Technology 88

ROI Revolution

NOVEMBER 22, 2017

In 2016, over 150 million consumers shopped either online or at brick and mortar stores between Thanksgiving and Cyber Monday. In 2016, social ecommerce grew 240% YoY according to a report by MarketLive. The Power of Multi-Channel and Multi-Device Marketing. Don’t Forget About Social Media.

eCommerce 60

eCommerce Social Media Multi-channel Mobile 60

OrderDynamics

OCTOBER 30, 2018

Omni-Channel Retail Grows 5.6% This year’s omni-channel research was bigger than ever. But, look deeper by running a like-for-like analysis and we find that omni-channel retail grows at 5.6% Direct Comparison: Omni-Channel Retail Grows? Omni-channel retail grows 0.6% Worldwide in 2018. improvement. difference.

Channel 50

Channel Multi-channel Retail Merchant Services 50

BigCommerce

JULY 25, 2017

The 10X Ecommerce Slack channel is a great place for that, if you aren’t already using something else. With photos unrivaled across the web and an already loyal following thanks to the blog, John’s job when he came onto the Spearmint LOVE team in early 2016 was to grow loyalty –– and Facebook Ads was how he planned to do it.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Ecommerce Platforms

AUGUST 13, 2021

Windows Server 2016. That said, the QuickBooks system is available in three packages: Basic, Pro, and Multi-store. The employee management feature is only available in the POS Pro and Multi-store versions. Multi-store QuickBooks POS. Managing multiple channels and stores. Windows Server 2012 R2. Image Source.

POS 104

POS Merchant Services Payment Services Point of Sale 104

BigCommerce

APRIL 26, 2018

Channel expansion and high-growth pains. Data shows that sales jumped from $135 billion to $178 billion between 2016 and 2017 alone. The risks associated with the year ahead are fairly relatable for all retailers working in the ecommerce environment. Image source. Let’s look at a few of the risks that accompany this growth trajectory.

Payment Services 417

Payment Services eCommerce Shipping Costs Payments 417

Ecommerce Platforms

FEBRUARY 27, 2023

A 2016 survey states that eCommerce brands spent anywhere between 30% to 57% on paid search ads. Define key metrics Depending on the channel you’re choosing, you have to define what you’re planning to achieve. As long as it draws people’s attention, it will generate brand recognition and revenue for your eCommerce business.

eCommerce 118

eCommerce Marketing Webinar Social Media 118

GetElastic

SEPTEMBER 16, 2021

In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. In 2016 and 2017, customer experiences that were fully online experienced a one percent decline, while customer experiences that were hybrid actually increased by one percent. Source ).

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. In 2016 and 2017, customer experiences that were fully online experienced a one percent decline, while customer experiences that were hybrid actually increased by one percent. Source ).

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Sailthru

MARCH 8, 2018

Brands must have seamless integrations between channels and expedited shipping options. Last year, luxury goods conglomerate LVMH launched a multi-brand ecommerce site modeled after Parisian department store Le Bon Marché. The brand had the highest average score on L2’s index, with the biggest increase from 2016. Who’s winning?

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

ChannelAdvisor

AUGUST 29, 2017

It’s true that shoppers aren’t exclusively shopping on their phones — most modern consumers are multi-platform shoppers — but retailers still need to ensure that their site is as multiplatform as possible. Channel-Driven Strategies. To be exact, it took up 53% of that pie in 2016. What does that mean for sellers?

eCommerce 40

eCommerce Multi-channel Webinar Mobile 40

Smile.io

JANUARY 30, 2024

Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following. Pampers social channels are becoming a go-to resource for new parents with tips and recommendations on various topics for newborns.

Customer Loyalty 85

Customer Loyalty Customer Jewelry Social Media 85

Bryan Eisenberg

JANUARY 27, 2016

Let me tell you a story about how dynamic pricing issues and lack of cross-channel awareness created a negative message for a leading retail brand. Full disclosure: I recorded this demo at the IBM booth at NRF 2016 in NYC as part of the IBM Retail Futurist program. It wasn’t our fault.

Channel 176

Channel Customer Demo Games 176