Forrester eCommerce

SEPTEMBER 10, 2021

Each month, the infrastructure and operations (I&O) team writes incredible research. Greetings everyone! As a research director, I get to not only see the final outcome but also all of the work and client insights that went into its creation. For those who know me, I am quick to call these out via inquiry calls […].

Operations 284

Operations Customer 284

Forrester eCommerce

MARCH 11, 2022

In 2021, I started highlighting our top research each month. Hello again! As a research director, I get to not only see the final outcome but also all the work and client insights that went into its creation. For those who know me, I am quick to call these out via inquiry calls, but I’d […].

Operations 195

Operations Customer 195

Retail TouchPoints

FEBRUARY 22, 2022

Following better-than-expected Q4 and full-year 2021 results, the Macy’s, Inc. Board of Directors announced that the company’s ecommerce operations will remain integrated within the larger business, not spun off into a separate company. . Instead, the Board said it will double down on its P o laris transformation strategy. “The

Operations 267

Operations eCommerce Omnichannel Supplies 267

Forrester eCommerce

MARCH 1, 2021

Each month, the infrastructure and operations (I&O) team writes incredible research. As a research director, I get to not only see the final outcome but all of the work and client insights that went into its creation. For those who know me, I am quick to call these out via inquiry calls — but I’d […].

Operations 259

Operations Customer 259

Forrester eCommerce

JUNE 11, 2021

Each month, the infrastructure and operations (I&O) team writes incredible research (sorry for missing April initially!). As a research director, I get to not only see the final outcome but all of the work and client insights that went into its creation. For those who know me, I am quick to call these out via […].

Operations 293

Operations Customer 293

Forrester eCommerce

FEBRUARY 22, 2022

“Do Operating Systems Matter Anymore?” Today, we know that OS proliferation is happening — a majority of technology decision-makers in 2021 indicate that they have four or more operating systems in their organization — and it’s only going […].

Operations 195

Operations Technology 195

Forrester eCommerce

OCTOBER 30, 2020

As executive teams put more pressure on internal teams to speed digital transformation in 2021, how will software developers respond? Find out in our 2021 predictions for software development.

Operations 505

Operations Customer 505

Forrester eCommerce

SEPTEMBER 10, 2021

Each month, the infrastructure and operations (I&O) team writes incredible research. Greetings, everyone! As a research director, I get to not only see the final outcome but also all of the work and client insights that went into its creation. For those who know me, I am quick to call these out via inquiry calls […].

Operations 195

Operations Customer 195

Forrester eCommerce

SEPTEMBER 21, 2020

B2B organizations are depending on marketing operations to lead them out of the crises of 2020. Here are five steps marketing operations leaders must take in 2021 to drive their organization’s success.

Operations 320

Operations Marketing B2B 320

Retail TouchPoints

MARCH 3, 2023

The ecommerce site closed on March 2, and the company expects to wind down its brick-and-mortar operations by late June 2023. Nordstrom’s Canadian operations employ approximately 2,500 people. “We compared to Q4 2021. in a statement. During Q4, which ended Jan. 28, 2023, net sales decreased 4.1%

Operations 277

Operations Department Stores eCommerce Supplies 277

Retail TouchPoints

OCTOBER 19, 2021

Saks was last valued at $2 billion in March 2021 when the company split off its ecommerce business from the brick-and-mortar operations, now called SFA. The digital retailer has since stated that it experienced 82% growth between Q2 2019 and Q2 2021. Petco kicked off the parade, debuting at $6.4

Operations 267

Operations Department Stores eCommerce Other 267

Forrester eCommerce

NOVEMBER 22, 2024

Do you recall all the supply chain drama of the Covid shut downs from March 2020 to December 2021? Sales And Operations Planning And Execution Go Multi-Enterprise CPG led the way with enterprise-wide Sales & Operations Planning. Do you remember the feverish discussions about a ‘New Normal’?

Supplies 195

Supplies Operations Customer 195

Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year. The first location, a 5,000-square-foot shop in Monroe, N.C.,

Omnichannel 291

Omnichannel Operations Technology Improvements 291

Retail TouchPoints

FEBRUARY 25, 2022

brick-and-mortar operations on Feb. The brand’s international businesses, b8ta Japan and b8ta MENA in the UAE, remain operational, and the Japanese business has acquired the brand’s licenses in Japan, according to TechCrunch. “It Experiential retailer b8ta officially shut down its U.S. 18, 2022, according to the company website.

Other 295

Other Operations Retail Toys 295

Retail TouchPoints

APRIL 23, 2021

The 2021 class of impressive leaders is comprised of founders, CEOs, creative directors, design managers, marketing executives, ecommerce gurus, VPs and many more changemakers rewriting the rules of retail in unique and exciting ways. Robert Timothy Blair , Manager Retail Operations: Customer Experience , White House BLACK MARKET.

Retail 322

Retail Omnichannel Management eCommerce 322

Retail TouchPoints

NOVEMBER 11, 2022

While people have been shopping online for decades, it’s important to recognize that warehouses, as we know them, are still operating and organized to replenish the stock in brick-and-mortar stores. Many warehouse operations are looking to technology to upgrade every facet of their daily operations.

Operations 241

Operations Improvements Supplies Fulfillment 241

Retail TouchPoints

APRIL 4, 2022

Aligning with Nordstrom’s Closer to You concept of cultivating a convenient and interconnected experience across both stores and digital platforms, the new appointments centralize customer strategy under Worzel, while store operations for Nordstrom and Nordstrom Rack are consolidated under Jamie Nordstrom. in a statement.

Operations 245

Operations Customer Supplies Management 245

Retail TouchPoints

MARCH 22, 2021

31, 2021, reached $2.3 However, while Alber acknowledged the role ecommerce played in making up for slow brick-and-mortar sales, she still expects the store to be a key component of the retailer’s 2021 success. Revenue in Q4 2020, which ended Jan. billion , up 25.7% year-over-year.

Operations 291

Operations eCommerce Consumer Retail 291

Kissmetrics

JANUARY 27, 2021

How’s it doing in 2021? Video and voice search are leading the charge in 2021. So, what’s happening in content marketing, version 2021? Content Marketing: 2021 Current Trends. To operate on the assumption that what content marketing was it will always be is to fail at it. 2021 Video and Live Streaming.

Marketing 311

Marketing Social Media Blog B2C 311

Retail TouchPoints

AUGUST 18, 2021

The biggest standout was Target’s same-day digital services, which grew nearly 55% in 2021 on top of the 270% growth posted in 2020. in Q2 2021, maintaining some of the momentum from the 24.3% Walmart Posts Solid Ecommerce Growth. Walmart’s total revenue hit $141 billion , up 2.4% compared to Q. YoY led by brick-and-mortar.

Omnichannel 280

Omnichannel Fulfillment eCommerce Operations 280

Retail TouchPoints

NOVEMBER 3, 2021

The brand is working to “make sure we are in tune with local markets and the operating dynamics that we’re working with today,” according to CFO Jane Nielsen. Success for the brand’s own retail operations may be leading Ralph Lauren to shift some of its attention away from its wholesale business.

Omnichannel 282

Omnichannel Subscription Operations eCommerce 282

Forrester eCommerce

MAY 7, 2021

This year’s KubeCon + CloudNativeCon Europe 21 agenda was very broad, touching almost every aspect of both developer and operations journeys. Kubernetes has made a huge impact on how businesses deploy applications, and how they adopt cloud.

Operations 300

Operations Blog Technology 300

Retail TouchPoints

MARCH 29, 2024

billion in 2021. According to the American Pet Products Association, Americans spent $136.8 billion on their pets in 2022, up from $123.6 And a lot of these consumers are millennials and Gen Z, who have adopted entirely new ways of browsing, buying and engaging with brands.

Operations 130

Operations Consumer Customer Experience Omnichannel 130

Forrester eCommerce

MARCH 31, 2021

I have looked at three topics, that of European cyber regulations, European CISO budgetary trends in 2021, and finally the career paths of CISOs at major UK FTSE 100 organizations. Just like waiting for the bus, 3 pieces of European focused research I have authored have published over the last few days. What becomes apparent […].

Management 349

Management Operations Customer 349

Retail TouchPoints

MARCH 5, 2021

Burlington currently operates 761 stores across the U.S. The company is planning to open 100 new stores this year while at the same time relocating or closing 25 existing stores, bringing the net total of new stores in 2021 to 75. 30, 2021, total sales increased 4% to $2.3 For the 13 weeks ended Jan.

Operations 244

Operations Improvements Presentation eCommerce 244

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. Target’s Store-Based Fulfillment Model Drives Convenience. Target’s physical comparable sales grew 8.9%

Consumer 319

Consumer Toys Department Stores Fulfillment 319

Retail TouchPoints

DECEMBER 3, 2021

Shoe Station currently has 21 locations in five Southeastern states, which Shoe Carnival will now own and operate under the Shoe Station banner. This acquisition comes just after Shoe Carnival’s Q3 2021 earnings, which showed net sales hitting an all-time high of $1 billion.

Operations 261

Operations Mobile Retail Marketing 261

Forrester eCommerce

MARCH 23, 2021

As the dust settles from this flurry of reactive, but necessary, activity, it’s time for security and risk (S&R) pros to take stock and streamline operations for longer-term strategic […].

Recommendation 473

Recommendation Operations Technology Management 473

Retail TouchPoints

MARCH 8, 2021

These new locations are part of the company’s plans to add approximately 60 new stores — 40 Ross and 20 dd’s DISCOUNTS locations — during fiscal 2021, which runs through January 2022. . The off-price apparel and home fashion retailer reported $12.5 billion in revenue for fiscal 2020. ”

Apparel 256

Apparel Fashion Operations Consumer 256

Retail TouchPoints

MARCH 1, 2021

It’s all part of Sephora’s larger omnichannel strategy, which also includes the debut this week of a buy online, pick up in-store (BOPIS) offering that will be available at all freestanding stores by April 2021. The retailers plan to expand the concept to at least 850 stores by 2023.

Omnichannel 318

Omnichannel Department Stores Operations Retail 318

Retail TouchPoints

MARCH 3, 2022

Following the opening of 100 Ulta Beauty at Target shop-in-shops in 2021, Target will open more than 250 new locations by the end of 2022, with ambitious plans to eventually reach at least 800 locations. “We see substantial opportunities to build on our core capabilities to drive deeper guest engagement and long-term growth.”.

Payment Services 232

Payment Services Operations Fulfillment Supplies 232

Retail TouchPoints

MARCH 23, 2022

To prepare its systems for a busy 2021 holiday season, CTS had to achieve technology independence and upgrade its hybrid cloud operations. “We CTS has completed more than 250 integrations over the past year through the platform, allowing the retailer to create enterprise-wide improvements to its operational and analytical data flows.

Technology 220

Technology Operations Information Improvements 220

Retail TouchPoints

FEBRUARY 1, 2021

So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? In 2021, omnichannel excellence will continue to become an essential point of differentiation, particularly for those retailers that don’t own their category. These are four with staying power: 1.

Customer Experience 293

Customer Experience Customer Omnichannel Social Media 293

Retail TouchPoints

JANUARY 7, 2021

Macy’s will close an additional 45 stores by mid-2021 as part of its previously announced plan to shutter 125 locations by 2023. The company currently operates 544 Macy’s stores, 34 Bloomingdale’s locations, 19 Bloomingdale’s outlets and 166 Bluemercury stores.

Operations 215

Operations Retail 215

Retail TouchPoints

MAY 9, 2024

In December 2023 the NRF updated a report that had attributed “nearly half” of 2021’s $94.5 Retail Crime Conversations Intensify The charges come at a time when theft and retail crimes are top of mind for many in the industry, although questions remain about their sources and overall impact.

Operations 144

Operations Sporting Goods Toys Document 144

Retail TouchPoints

JANUARY 12, 2021

Chapter One of the 2021 National Retail Federation Big Show may be online instead of in-person, but that isn’t stopping the NRF from putting together an all-star lineup. The two will discuss meeting today’s shopper where they’re at, potential business disruptions in the near term and how 2021 is likely to unfold at stores across the nation.

Omnichannel 216

Omnichannel Events Consumer Operations 216

Retail TouchPoints

APRIL 5, 2021

Athleticwear brand lululemon shared plans to expand its physical store presence, opening 40 to 50 new mainline locations globally in 2021, according to comments made during its Q4 earnings call with analysts. “In As operating constraints are removed, our teams are focused on accelerating our store productivity.

eCommerce 269

eCommerce Operations Retail Marketing 269