Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.

Retail 264

Retail Supplies Merchant Services Social Media 264

Forrester eCommerce

FEBRUARY 13, 2023

As sales leaders weather the economic storm of 2023, sales technology remains key in firms’ ability to win, serve, and retain customers. Decreased budgets and pressure to perform in a challenging economy are forcing sales leaders to optimize their technology stack.

Technology 195

Technology B2B Customer Operations 195

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Eight of our concessions locations are already using Just Walk Out technology and seeing great results.

Apparel 278

Apparel Technology Payment Services Games 278

Retail TouchPoints

NOVEMBER 8, 2023

Stitch Fix has hired a new Chief Product and Technology Officer to lead the struggling online personal styling service’s technology, product, data science, security and IT teams. Its results for fiscal 2023, which ended July 29, showed a 21% year-over-year net revenue decrease and a 13% drop in active clients.

Fashion 277

Fashion Technology Operations Customer Experience 277

Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year. The first location, a 5,000-square-foot shop in Monroe, N.C.,

Omnichannel 299

Omnichannel Operations Technology Improvements 299

Forrester eCommerce

FEBRUARY 6, 2024

It's time to take a look back and score our 2023 cloud predictions. Find out where we accurately predicted cloud trends and where we missed the mark for cloud in 2023.

Information 261

Information Technology Operations 261

Forrester eCommerce

OCTOBER 2, 2023

Photo by Abhinav Sunil Forrester’s state of IT sustainability 2023 survey and report highlighted the growing importance decarbonizing IT and the reducing the environmental impact of IT in various industries. The demand […]

Financial Services 419

Financial Services Information Technology Operations 419

Retail TouchPoints

JULY 19, 2024

A 2023 TNS survey revealed that nearly seven in 10 Americans were concerned about robocall scams posing as retailers and claiming a package is pending pickup or that they are due a refund. They desire outbound CX technologies that deliver brand security and protection. AI further complicates the CX picture.

Payment Services 262

Payment Services Operations Retail Customer Experience 262

Retail TouchPoints

SEPTEMBER 16, 2024

As a company, we are always looking for ways to innovate and enhance both our operations and the customer experience,” said Scott Kessler, EVP and CIO of Northeast Grocery in a statement. Northeast Grocery is encouraging shoppers to provide feedback during the pilot program to help shape the future of this initiative. “As

Customer Experience 272

Customer Experience Operations Technology Marketing 272

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Then we just launched, at the beginning of May 2023, our one-hour delivery or it’s free guarantee. Another technology that has boosted convenience is a real-time in-store communications solution from Theatro.

Payment Services 246

Payment Services Operations Omnichannel Fulfillment 246

iVend

JANUARY 17, 2023

In retail, 2023 is set to still be a time of challenge and flux as the world recovers from the disruption of the pandemic. But we’re also seeing exciting technology trends * in the retail industry. See how we’re implementing digital technology in retail stores. Retail technology solutions are the answer.

Technology 97

Technology Retail Omnichannel Customer Experience 97

Retail TouchPoints

MAY 16, 2024

billion in 2023 to $6.36 Putting Today’s Technology to Work for Retail Healthcare It’s no secret that traditional healthcare can be frustrating — for patients and staff — due to repeat requests for the same information, long waits, inconsistencies between estimates and final bills, insurance claim mistakes and on and on.

Payment Services 262

Payment Services Technology Payments Retail 262

Retail TouchPoints

APRIL 19, 2023

billion ) to improve its network of 2,500 stores in 2023. Bank, who will bring 30 years of experience in retail operations and supply chain, is the outgoing CEO of Salling Group A/S , a 1,700 -store multi-banner supermarket chain based in Denmark. Loblaw Companies Ltd.,

Supplies 275

Supplies Banking Operations Technology 275

Retail TouchPoints

SEPTEMBER 23, 2022

To combat the climate impact of all those deliveries, Amazon has teamed up with Infinium to begin powering its transportation fleet with ultra-low carbon electrofuels beginning in 2023. Amazon will start to use green hydrogen to replace grey hydrogen, diesel and other fossil fuels as it works to decarbonize its operations.

Supplies 325

Supplies Travel Technology Fulfillment 325

365 Retail

DECEMBER 20, 2022

For any retailer hoping for a year of calm after the upheaval of the pandemic, 2023 isn’t it. Businesses are back on an emergency footing, if they ever left it, to deal with crippling operational issues and a grim economic outlook as they figure out how to best serve customers reeling from the current financial crisis.

Technology 62

Technology Retail Operations Supplies 62

Retail TouchPoints

FEBRUARY 13, 2023

According to one report , the total cost of ecommerce fraud to merchants will exceed $48 billion globally in 2023, from just over $41 billion in 2022. Fortunately, newer technologies like graph databases and machine learning do that. Using AI and ML technologies are the best tools to attack fraud, with adoption rising.

Merchant Services 289

Merchant Services Payment Services Technology eCommerce 289

Retail TouchPoints

DECEMBER 9, 2022

Zebra Technologies has named Chief Product and Solutions Officer Bill Burns as its next CEO and board member, effective March 1, 2023. Burns, a 30-year technology veteran, joined Zebra in 2015 as the company’s SVP of Enterprise Visibility and Mobility, and was promoted to the product and solutions chief role in 2018.

Technology 214

Technology Supplies Mobile Operations 214

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. The NRF Big Show , held in NYC Jan.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

Forrester eCommerce

JANUARY 17, 2023

in 2023 — down from 7.4% US companies are expected to on cost savings and operational efficiency. Forrester is forecasting that an uncertain macroeconomic environment will lead to US tech spend growth of only 5.4% growth in 2022.

Operations 195

Operations Information Technology 195

Retail TouchPoints

JULY 24, 2024

Bulk essentials retailer Boxed.com has been relaunched by online wholesale retailer MSG Distributors , which acquired the brand out of bankruptcy in 2023. Boxed is a beloved brand, and by infusing it with our advanced technology, we aim to create the premier online destination for convenient and smart shopping.”

Fulfillment 263

Fulfillment Customer Loyalty Banking eCommerce Platforms 263

Retail TouchPoints

SEPTEMBER 12, 2024

Alcohol ecommerce solution Drinks has launched the “Drinks-as-a-service” (DaaS) platform, a subscription software solution that will allow any brand, merchant or ecommerce operator to navigate the various tax and compliance impediments to selling alcohol online.

Merchant Services 278

Merchant Services eCommerce eCommerce Technology Subscription 278

Forrester eCommerce

DECEMBER 5, 2023

AWS re:Invent 2023 had many of the usual trappings: lots of Las Vegas glitz, energy from loyal customers, a vast array of partners, more than 200 service announcements, and the combined energy of 55,000 attendees. But through all of the noise and hubbub of a conference that spans over several square miles and multiple casino […]

Customer 222

Customer Information Technology Operations 222

Retail TouchPoints

MARCH 8, 2023

billion in the region in 2023. The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. sales growth in 2023, and Bodega Aurrera discount stores will continue to be a focus.

Payment Services 285

Payment Services Supplies Electronics Omnichannel 285

Retail TouchPoints

MARCH 15, 2024

Ulta Beauty , which posted strong financial results for 2023, will move into Mexico next year as part of a joint venture with global brands operator Axo. billion in net sales for FY 2023, which ended Feb. The retailer’s $11.2 3, 2024, was 9.8% higher than the previous year, fueled by a comparable sales rise of 5.7%.

Technology 260

Technology Operations Customer Retail 260

Retail TouchPoints

JANUARY 3, 2023

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023. While ecommerce businesses strategize on how to rebound in 2023, there’s another factor impacting margins completely independent of the economy. Inflation and the Incredible Shrinking Margin.

Payment Services 306

Payment Services Merchant Services Retail Gifts 306

Retail TouchPoints

APRIL 19, 2023

Below are three big ways data will impact retailers in 2023. For example, if a retailer has the technology to identify the sales associate for a given customer transaction, can they reward or incentivize that employee via a loyalty account? Using loyalty to retain employees.

Retail 275

Retail Technology Information Management 275

Retail TouchPoints

FEBRUARY 7, 2023

It was amazing to be back in NYC for NRF 2023, and this year’s event did not disappoint. This remains a $50 million to $100 million opportunity for most $5B+ retailers in 2023, and too few non-grocers are pursuing it as a solution. It seems retailers are finally upgrading their marketing technology stacks with this technology.

Retail 278

Retail POS Apparel Department Stores 278

365 Retail

DECEMBER 9, 2022

Registrations for retail’s golden ticket event, the Retail Technology Show , which brings together Europe’s most forward-thinking retailers and leading tech innovators, are now open, as it promises to bring a world of pure imagination, innovation and inspiration to the leading trade show. An unrivalled hotbed of innovation.

Technology 70

Technology Retail Events Payment Services 70

Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps. Technology partner Upshop facilitated the FaaS integration into Hy-Vee’s systems.

Fulfillment 278

Fulfillment Order Fulfillment eCommerce Platforms Technology 278

365 Retail

MAY 13, 2024

As well as increasing overall visitor head count by +28% year-on-year, the Retail Technology Show (RTS), the event that connects retail’s changemakers and cutting-edge technology providers, has revealed that the number of senior, decision-making retail attendees also grew in 2024, with over eight in ten visitors in senior level roles.

Events 103

Events Technology Retail Beauty and Health 103

Retail TouchPoints

DECEMBER 23, 2022

Adapting to our current economic realities is no different — it will require a mix of creativity, technology and agility. The merchandising function needs a major upgrade in 2023. These first-generation technologies are being outpaced with third-generation technologies built around AI.

eCommerce 261

eCommerce Shipping Costs Retail Recommendation 261

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells. Installing efficient mobile technology doesn’t just meet short-term employee needs.

POS 264

POS Shipping Costs Point of Sale Mobile 264

Forrester eCommerce

FEBRUARY 23, 2023

In case you missed it, to win in 2023, your reps must leverage digital selling tactics and listen to buyer signals. Attention, sales leaders! Today’s buyer is empowered and increasingly reliant on self-discovery through digital experiences.

Marketing 281

Marketing B2B Technology Operations 281

365 Retail

MAY 5, 2023

The Retail Technology Show brought together nearly 10,000 retail professionals at London’s Olympia on 26 & 27 April. 9963 retail professionals visited the 2023 Retail Technology Show, an increase of +45% from 2022 when 6850 visitors attended – including representatives from each of the UK’s top 50 retail brands registered to attend.

Technology 67

Technology Retail Events Consumer 67

Forrester eCommerce

FEBRUARY 21, 2023

It seems that every other news headline is warning us of impending economic doom in 2023. The peculiar thing about sales is that there really are no acceptable excuses for nonperformance. I knew of sales leaders who were put on performance improvement plans during the pandemic.

Improvements 195

Improvements Other Technology Operations 195

Retail TouchPoints

JANUARY 9, 2024

Pacsun will deploy the iD Cloud Store solution from Nedap as it seeks to improve inventory accuracy and gain RFID-powered operational insights to inform replenishment decisions. This followed Pacsun’s debut of a new store format to spotlight its activewear collection in July 2023.

Omnichannel 261

Omnichannel Fulfillment Social Media Operations 261