Forrester eCommerce

OCTOBER 7, 2024

My latest report, “The State Of Customer Data Platforms In Asia Pacific, 2024,” found: The popularity of CDP continues to grow in APAC. Rising consumer awareness around data privacy and tighter regulations are pushing marketers to invest in […]

Marketing 195

Marketing Customer Data Consumer Customer 195

Retail TouchPoints

SEPTEMBER 9, 2024

Family Dollar will use solutions from Dunnhumby to make merchandising and category management more customer-centric across its store network. ” In June 2024 Family Dollar parent company Dollar Tree initiated a strategic review of the struggling banner, with options including a sale, a spinoff or “other disposition of the business.”

Management 246

Management Customer Data Consumer Improvements 246

Groove

APRIL 18, 2024

Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience. It also allows for personalized marketing and better customer service.

Shopify 300

Shopify Payment Services Shipping Costs Order Fulfillment 300

iVend

NOVEMBER 18, 2024

In 2024, the average transaction uses not two, but five or six touchpoints. So if omnichannel is more than simply click and collect, what else do retailers have to be aware of to be a true omnichannel business in 2024? Frictionless means the recipient can spend the gift card through any channel or a combination of channels.

Omnichannel 52

Omnichannel POS Retail Mobile 52

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve.

Payment Services 97

Payment Services Retail Supplies Omnichannel 97

Algopix

OCTOBER 27, 2023

As we approach 2024, it’s essential for both established and aspiring eCommerce sellers to stay ahead of the curve by anticipating and preparing for the upcoming trends that will shape the industry. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

eCommerce 118

eCommerce Payment Services Cryptocurrencies Shipping Costs 118

365 Retail

JULY 19, 2024

As the retail industry evolves, physical display trends are essential for capturing customer attention and driving sales. In 2024, several innovative trends in visual merchandising and physical displays are set to transform retail environments. Here are five key trends to watch out for.

Retail 104

Retail Online Catalogues Omnichannel Workshop 104

Groove

APRIL 16, 2024

Salesforce Commerce Cloud also offers a deep integration with Salesforce's customer relationship management (CRM) platform. This allows eCommerce store owners to unify customer data, insights, and interactions across sales, marketing, and customer service channels.

BigCommerce 266

BigCommerce Magento Multi-channel Shopify 266

Omnisend

NOVEMBER 6, 2024

We’ll break down the best Shopify newsletter apps for 2024, their key features, and how they can help your store grow. Without further ado, here are the best Shopify newsletter apps for 2024: 1. Shopify integration: We evaluated how well these apps sync customer data and sales with Shopify.

Shopify 78

Shopify Multi-channel Shipping Costs Multichannel 78

365 Retail

MARCH 10, 2024

trillion in 2024. Let’s explore the paramount e-commerce trends of 2024. In 2024, online stores will focus on giving personalised shopping experiences. Businesses can boost customer engagement and loyalty by offering such a tailored approach, ultimately increasing conversions.

eCommerce 103

eCommerce Payment Services Payments eCommerce Marketing 103

FastSpring

AUGUST 1, 2024

Here’s your comprehensive guide to gearing up for Cyber Weekend 2024. Awareness Building : Create buzz around your deals to attract and engage customers. Ensure your website has strong security protocols to protect customer data. Are you ready to take on Cyber Weekend 2024?

Payment Services 78

Payment Services Fulfillment Conversion Optimization Social Media 78

Groove

JUNE 17, 2024

Ensuring that your chosen eCommerce platform supports these essential integrations is crucial for creating a seamless experience for both your customers and your internal team. Salesforce , HubSpot ) for managing customer data and communication. Email marketing integrations (e.g.,

eCommerce 195

eCommerce Magento WooCommerce Merchant Services 195

Retail TouchPoints

NOVEMBER 21, 2024

In October, Beyond committed to invest $40 million in the struggling home goods retailer as part of a wide-reaching partnership that would combine The Container Store’s brick-and-mortar footprint with Beyond’s customer data platform, loyalty and payment programs. ” The Container Store has been under pressure for some time.

Payments 223

Payments Payment Services Customer Data Operations 223

Retail TouchPoints

OCTOBER 24, 2024

Another clue came in the company’s Q3 earnings announcement, where Beyond described itself as “ an asset-light ecommerce and affinity data monetization company offering a comprehensive array of products and services that enable its customers to unlock their home’s potential. ” million and revenue decrease 16.6%

Marketing 233

Marketing Reference Improvements Customer Data 233

Groove

MARCH 5, 2024

Businesses such as Benchmark Groups that are focused on analytics, customer data, and user behavior will get better results with Klaviyo. Klaviyo has a clean email editor that's easy to use. The minimalist interface and streamlined features are easy to use.

Live Chat 207

Live Chat eCommerce Platforms WooCommerce Shopify 207

Retail TouchPoints

MARCH 1, 2024

Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025. Barry noted that Best Buy’s wealth of first-party customer data gives it an advantage in its personalization efforts, particularly with its mobile app. “We For Q4 2024, Best Buy’s comp sales fell 4.8% Revenue of $14.6 drop from the $14.7

POS 265

POS Omnichannel Mobile Improvements 265

FastSpring

APRIL 23, 2024

Discover more about FastSpring’s developer tools , including: Our powerful and customizable JavaScript Store Builder Library (SBL) to seamlessly embed FastSpring experiences into your website or app without custom API configurations.

Payment Services 100

Payment Services Merchant Services Payments Subscription 100

Retail TouchPoints

JULY 18, 2024

Here are five examples of how associate technology is improving both CX (customer experience) and EX (employee experience): At Pacsun, Unified Store Operations Allow the Retailer to Operate with a Lean Workforce Like many retailers in a tight labor market, Pacsun stores operate with small staffs. “We

Customer Experience 244

Customer Experience Customer Retail Workshop 244

365 Retail

JANUARY 4, 2024

Whether you’re a small boutique or a large chain, these insights will help you stay competitive and connect better with your customers. Top 5 Strategies for 2024 #1 Focus More on Your Target Audience Understanding and focusing on your target audience is crucial in 2024.

Payment Services 52

Payment Services Retail Supplies Mobile Payments 52

365 Retail

MARCH 10, 2024

trillion in 2024. Let’s explore the paramount e-commerce trends of 2024. In 2024, online stores will focus on giving personalised shopping experiences. Businesses can boost customer engagement and loyalty by offering such a tailored approach, ultimately increasing conversions.

eCommerce 52

eCommerce Payment Services Payments eCommerce Marketing 52

Retail TouchPoints

SEPTEMBER 11, 2024

One Piece of a Larger Strategy Following a major executive overhaul in February 2024 that included Lemonis’ installation as Executive Chairman, Beyond, Inc. The Bed Bath & Beyond brand is both aspirational and attainable, and our brand will continue to reflect these values.” in a statement.

Other 144

Other Marketing Retail Accessories 144

Retail TouchPoints

AUGUST 29, 2024

and globally, according to the Salesforce Shopping Index , which analyzes data from more than 1.5 trillion , Salesforce predicts global sales for November through December 2024 will reach $1.19 Advertising costs and space availability will both be at a premium with the 2024 elections in the U.S. trillion , with the U.S.

Shipping Costs 259

Shipping Costs Consumer Shipping Supplies 259

RetailMinded

JUNE 19, 2024

Smart Advertising Techniques to Engage Health-Conscious Shoppers Smart advertising techniques in 2024 involve using data-driven insights to craft highly personalized messages. Health-conscious customers want authenticity, so focus on transparency and ethical branding. Ready to dive into practical tips and real-world examples?

Marketing 52

Marketing Customer Social Media Recommendation 52

Retail TouchPoints

MAY 24, 2024

Associates also can access rich customer data, helping them boost conversions by up to 40% ; Improve business efficiency while reducing total cost of ownership: A unified commerce platform enables retailers to consolidate the number of systems required to run their business while also improving data visibility.

Merchant Services 251

Merchant Services Shopify POS Multi-channel 251

Retail TouchPoints

JULY 9, 2024

Since unveiling this vision, the retailer simplified its loyalty program design in April 2024 to nearly double the rate of rewards for members, and in June 2024 it invested $40 million to upgrade its Reno, Nev. I’m also looking at where I can [continue to] utilize customer data in a meaningful way.

POS 273

POS Department Stores Payment Services Point of Sale 273

Retail TouchPoints

NOVEMBER 14, 2024

As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. In 2024 alone, several high-profile companies, including Dell, AT&T, Ticketmaster and Disney have suffered the consequences of a major breach. million last year.

Retail 226

Retail Payment Services Consumer Operations 226

Omnisend

OCTOBER 11, 2024

This allows for easy syncing of customer data, ensuring that your emails are aligned with broad marketing strategies. The post Onboarding email: a complete guide for marketers in 2024 appeared first on Omnisend Blog. As a result, your emails will feel more relevant to each recipient.

Marketing 78

Marketing Information Improvements Customer 78

Retail TouchPoints

OCTOBER 16, 2024

retailers currently use AI in their strategies, with 97% planning to increase investments in 2024. According to one Gartner Market Guide : “By 2025, the top 10 global retailers by revenue will leverage contextualized real-time pricing…to manage and adjust in-store prices for customers.” through 2028. through 2028.

Consumer 280

Consumer Retail Recommendation Customer Loyalty 280

Retail TouchPoints

JANUARY 16, 2024

Li was a panelist at the NRF 2024 session, Digital Strategies to Decode Gen Z. Customer Engagement at McDonald’s , also noted the seeming contradictions that define Gen Z. Loyalty programs have long been a key tool for retailers to gather customer data, and that hasn’t changed. Another panelist, Caleb Pearson, VP of U.S.

Customer Data 265

Customer Data Customer Experience Fashion Customer 265

Forrester eCommerce

SEPTEMBER 25, 2023

Environmental, social, and governance (ESG) reporting is a required capability for organizations in the European Union and beyond, with most of them legally required to implement new regulations (starting in 2025 for the financial year of 2024) when the EU’s Corporate Sustainability Reporting Directive (CSRD) directive comes into law.

Management 243

Management Customer Data Customer 243

ROI Revolution

JUNE 26, 2024

With Prime Day 2024 announced for July 16th and 17th, now is the time for brands to prepare. So, what will be the key to priming your brand for success during 2024 Amazon Prime Day? A forward-thinking strategy backed by data insights from the Amazon Marketing Cloud. With more data comes more power.

Marketing 78

Marketing Events Customer Data Customer 78

Omnisend

JANUARY 23, 2024

Image via Omnisend Here’s how to create a branded email template that fits your brand: Incorporate your logo and other brand assets Use customer data to personalize your branded emails. Use A/B tests to test customization elements, such as logo placement. With a few tweaks, it can accurately reflect your brand’s identity.

Social Media 89

Social Media Mobile Marketing Other 89

Retail TouchPoints

APRIL 17, 2024

By identifying that people are searching for low-calorie wines or high-end tequilas, companies have the ability to enhance customer data platforms for more targeted marketing. Strategies for Adapting in a Cookieless World As the industry braces for the gradual loss of data, priorities pivot.

Social Media 281

Social Media B2C B2B Customer Data 281

Retail TouchPoints

MAY 8, 2024

trillion in 2024 and continue to grow steadily through 2027, according to eMarketer research. Pitié walked through key takeaways from the report and how these data points should influence brands’ ecommerce strategies moving forward. Jean-Christophe Pitié: If brands want any chance at customer loyalty, they need to fix what’s broken.

Merchant Services 248

Merchant Services eCommerce Channel Mobile 248

Smile.io

MAY 15, 2024

In 2024, global retail ecommerce sales are expected to reach $6.3 Robust ecommerce analytics programs allow you to measure performance, uncover trends, use customer data, and optimize pricing. Personalization strategies Ecommerce businesses can hyper-personalize the customer experience by leveraging customer data.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

MARCH 20, 2024

This data gives marketing teams actionable insights to better understand and predict customers’ needs and behavior, therefore increasing customer satisfaction. These technologies also can help measure the metrics that matter to you, like connecting the dots between messaging and sales.

Small Business Retail 249

Small Business Retail Recommendation Consumer Customer Data 249