Retail TouchPoints

NOVEMBER 14, 2022

Amazon unveiled a number of new technical innovations set to be deployed across its operations, including a lighter, more durable drone for deliveries and a new robotic system than can handle individual product sorting. New Fulfillment Robot: Sparrow. Next-Gen Drones. Just as customers in a few select U.S.

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Retail TouchPoints

APRIL 12, 2022

million-square-foot fulfillment center in China Grove, N.C., scheduled for completion in 2024. Once the automated direct-to-consumer fulfillment center is fully operational, the retailer said it will employ approximately 2,800 workers and account for 30% of Macy’s digital supply chain for customers nationwide.

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Fulfillment Toys Omnichannel Supplies 249

Retail TouchPoints

JUNE 5, 2024

AI ’ s Current Impact on Retail In many ways, AI enables ecommerce companies to understand customers more deeply, engage them intelligently, fulfill demand efficiently and modernize the shopping experience. In 2024, AI will continue making retail and commerce more customer-centric through conversational commerce tools.

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eCommerce Recommendation Customer Experience Technology 258

Retail TouchPoints

NOVEMBER 8, 2024

Thomas Netzer, COO of Wayfair , will step down from his role at the end of 2024 after six years with the furniture retailer. 1, 2025, Blotner will assume the role of President, Commercial and Operations, overseeing these combined functions as part of an integrated organizational model.

Shipping Costs 221

Shipping Costs Retail Fulfillment Shipping 221

Retail TouchPoints

NOVEMBER 22, 2024

As a family-owned business, Bealls understands the importance of ensuring employees are fulfilled both at work and in their personal lives,” said Sanish Mondkar, CEO and Founder of Legion Technologies in a statement. In July 2024 , Bealls decorated its Roswell, N.M.

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Management Fulfillment Technology Operations 158

Retail TouchPoints

OCTOBER 9, 2023

In 2024, it won’t be your dad’s supply chain. When we talk about omnichannel order fulfillment , there can be a mistake in thinking it’s just about online. Many of these ‘child brands’ need to leverage the same retail fulfillment methods of the parent. More fluid. Less predictable. Highly distributed!

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Supplies Fulfillment Retail Omnichannel 289

Retail TouchPoints

OCTOBER 8, 2024

warehouse that leverages automated fulfillment technology from Fabric , allowing the supermarket retailer to support faster on-demand delivery throughout the borough via Uber Eats. Save A Lot launched a retail media network in February 2024 and deployed a traceability solution earlier this month.

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Travel Fulfillment Operations Technology 220

Retail TouchPoints

APRIL 12, 2023

In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024. Leap is helping these brands rise to the occasion by leveraging its strategic relationships with operators.

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Operations Omnichannel Customer Experience Consumer 315

Retail TouchPoints

JANUARY 19, 2024

Best Buy Canada has partnered with Bell Canada to operate 165 stores in malls and smaller and mid-sized communities across the country. The stores are slated to open beginning in the second half of 2024. The stores are slated to open beginning in the second half of 2024.

Operations 238

Operations Consumer Electronics Telecommunications Electronics 238

Retail TouchPoints

DECEMBER 13, 2023

As omnichannel capabilities become table stakes, brands and retailers will think more holistically and intentionally about how technology can support operational efficiency as well as immersive product interaction and brand engagement. For instance, it is much easier for operations to establish and reach success in one facet of the store.

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Sporting Goods Technology Omnichannel Operations 274

Retail TouchPoints

DECEMBER 21, 2023

As usual, there were lots to choose from — that’s standard for such a dynamic industry — but these were the topics that had “legs” (and are likely to continue to be important in 2024). We expect marketplaces will continue to drive innovative new ecommerce experiences, and intensifying competition among retailers, in 2024. Adam Blair 5.

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Sporting Goods Operations Apparel Consumer 287

Retail TouchPoints

JULY 31, 2024

By the end of August 2024, Albertsons will offer free buy online, pick up in-store services at more than 2,000 supermarkets to Instacart shoppers. Additionally, customers of Haggen Food & Pharmacy , operating across Washington State, can now use Instacart for same-day delivery orders.

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Fulfillment Operations Channel eCommerce 179

Retail TouchPoints

NOVEMBER 22, 2024

Employee satisfaction plays a central role in store operations. The results of Retail TouchPoints ’ annual Store Operations Survey reaffirm the ongoing tug of war retailers are playing — between providing top-level service on one hand and boosting profitability by keeping costs down on the other.

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Management Retail Merchant Services Operations 177

Retail TouchPoints

NOVEMBER 10, 2022

The first new store concept recently opened outside of Houston, and Target plans to utilize the format in half of the 200 store remodels and almost all of the 30 new stores planned for 2023.

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Fulfillment Food and Beverages Retail Operations 257

Retail TouchPoints

OCTOBER 16, 2024

The store will operate as a test-and-learn facility, designed to generate insights to facilitate strategies for serving Hispanic customers. In February 2024 Save A Lot brought retail media capabilities to its network of 800 independently owned and operated stores.

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Arts Operations Fulfillment Consumer 252

Retail TouchPoints

NOVEMBER 22, 2024

2, 2024, rose to $115 million , up from the $106.1 In March 2024 BJ’s announced plans to open 12 new stores in its FY 2024, which ends in February 2025, along with 15 gas stations. The retailer currently operates 247 club stores and 182 BJ’s Gas locations in 20 states. million, up from $312.3 million members.

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Operations Retail Customer Marketing 233

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

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Customer Experience Fulfillment Omnichannel Operations 231

Retail TouchPoints

JANUARY 9, 2024

Pacsun will deploy the iD Cloud Store solution from Nedap as it seeks to improve inventory accuracy and gain RFID-powered operational insights to inform replenishment decisions. The chainwide rollout is expected to be completed in Q1 2024.

Omnichannel 219

Omnichannel Fulfillment Social Media Operations 219

Retail TouchPoints

JULY 9, 2024

UK retailer Co-op is working with Walmart Commerce Technologies to bolster its “quick commerce” operations. The Walmart Commerce Technologies partnership is part of Co-op’s broader goal of expanding its quick commerce operations.

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Technology Order Fulfillment Fulfillment Operations 237

Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. Large retailers in particular are interested in having a single uniform user interface.

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Point of Sale POS Payment Services Merchant Services 221

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty.

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Payment Services Operations Fulfillment Supplies 226

Algopix

OCTOBER 27, 2023

As we approach 2024, it’s essential for both established and aspiring eCommerce sellers to stay ahead of the curve by anticipating and preparing for the upcoming trends that will shape the industry. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

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eCommerce Payment Services Cryptocurrencies Shipping Costs 118

Retail TouchPoints

JULY 14, 2022

is laying off about 5% of its home management staff, consisting of about 160 roles, as part of a wider reorganization effort that will unite the Victoria’s Secret, PINK and Beauty operations under one business structure. Rupp also worked at Microsoft and Amazon , where she led Fulfillment by Amazon and launched Prime Day.

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Operations Merchant Services Channel Fashion 235

Retail TouchPoints

MARCH 25, 2024

trillion in 2024 to $1.57 Therefore, success in the ecommerce industry in 2024 and beyond requires more than great products and marketing. Today’s retailers need to focus just as much on the logistics side of their business operations to streamline processes, maintain profitability and provide the best possible customer experience.

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Small Business Retail eCommerce Shipping Costs Retail 287

Practical eCommerce

AUGUST 6, 2024

Ecommerce drone deliveries are a reality, with new FAA approvals and partnerships among retailers and drone operators. The post Update on Drone Deliveries in 2024 appeared first on Practical Ecommerce.

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Operations eCommerce Retail Shipping 87

Retail TouchPoints

NOVEMBER 15, 2024

5, 2024, the auto parts retailer operated a total of 4,781 stores and serviced 1,125 independently operated Carquest stores. 5, 2024, AAP generated $2.1 Following a fiscal Q3 that saw its net sales decline 3.2% As of Oct. In its Q3, which ended Oct. billion in net sales, down from the $2.2 billion in the previous Q3.

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Operations Improvements Retail Marketing 144

Retail TouchPoints

JULY 18, 2024

Associate apps also need to reflect operating conditions on the ground. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency. Ideally, these apps also should contribute to a better in-store shopper experience.

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Customer Experience Customer Retail Workshop 237

Retail TouchPoints

JANUARY 3, 2024

Embracing a New Kind of Returns Strategy For retailers, the way forward involves a dual approach: prioritizing customer needs while harnessing data to improve operational efficiency. Operational aspects of returns are just as crucial. At the heart of this strategy is the analysis of customer return patterns.

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Retail Shipping Costs Improvements Customer Experience 261

Retail TouchPoints

JUNE 1, 2023

Walmart ’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers to opt out of plastic bags for store pickup orders and to request consolidation of multiple items into fewer boxes. in a statement.

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Fulfillment Shipping Shipping Products Operations 266

Retail TouchPoints

MAY 24, 2024

Shopify provides a unified commerce platform designed to enable seamless customer experiences across all channels while centralizing data and operations for multi-location retail businesses. By streamlining and integrating operations, retailers can simplify how they manage large, cross-functional teams and various locations and channels.

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Merchant Services Shopify POS Multi-channel 246

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve.

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Payment Services Retail Supplies Omnichannel 97

Retail TouchPoints

JUNE 28, 2023

GNC will start by using Zipline’s Platform 1 long-range delivery system, which features a fleet of small, fixed-wing, fully autonomous aircraft that operate quietly and release packages with parachutes to a customer’s yard. Plus, by fulfilling orders with products that are already nearby, we can get purchases to consumers faster.”

Fulfillment 287

Fulfillment Supplies Omnichannel Shipping 287

Retail TouchPoints

SEPTEMBER 19, 2024

1, 2024, shoppers will no longer earn points on their ThredUp purchases, and any points already accumulated will expire on Jan. For Q2 2024 ThredUp reported a 4% decrease in revenue from the same quarter last year to $79.8 Beginning Oct. processing fee). While this quarter presented challenges in both the U.S. As we become a U.S.-only

Shipping Costs 206

Shipping Costs Improvements Operations Books 206

Retail TouchPoints

MARCH 26, 2024

Academy Sports + Outdoors will open up to 17 new stores during its 2024 fiscal year, which began Feb. The retailer currently operates 283 stores across 18 states. The first two stores are in the Raleigh suburb of Knightdale, N.C., which opened on March 22, and the Indianapolis-area Greenwood, Ind., slated to open April 12.

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Outdoor Apparel Operations Retail 239

Retail TouchPoints

AUGUST 21, 2024

The relationship began when Walmart sold its China ecommerce operations to JD.com in June 2016 , taking a 5% stake in the company as part of the deal. For FY 2024, which ended Jan. 31, 2024, the retailer generated net sales of $17.01 However, in recent years Walmart has been making progress on its own in China.

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eCommerce Operations Marketing Other 252

365 Retail

OCTOBER 30, 2024

This article delves into the origins and development of Cyber Monday, its positive and negative impacts, and ultimately reveals the exact date for 2024. Additionally, the day can place immense pressure on logistics and delivery networks, as retailers work to meet the spike in demand and fulfil orders promptly.

eCommerce 52

eCommerce Electronics Events Fashion 52

Algopix

FEBRUARY 18, 2024

In this comprehensive guide, we’ll delve into the role of an LLC for Amazon sellers, its significance, benefits, and the intricacies of setting up an LLC for Amazon FBA (Fulfillment by Amazon) in 2024. A Limited Liability Company (LLC) is a business entity that offers a blend of liability protection and operational flexibility.

eCommerce 106

eCommerce Document Operations Management 106