Retail TouchPoints

NOVEMBER 13, 2023

One aspect of this expanded growth story is Brooklinen’s growing store count: the company has nine to date, with plans to “thoughtfully grow” its fleet by the end of 2024. RTP: How does Marlow integrate into the Brooklinen brand marketing strategy and experience?

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Omnichannel B2B Channel Customer 251

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). 2023 was a period of experimentation for retailers, and many invested dollars learning where generative AI could have the biggest impact.

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Retail Customer Experience Technology Operations 303

Retail TouchPoints

JULY 23, 2024

Let’s dig into three of the trends explored… Trend 1: Welcoming Warm Human Interactions Artificial intelligence (AI) was obviously the topic du jour for our 2024 predictions report, but Noelle Weaver, Managing Partner – North America of Foresight Factory gave a unique spin on the topic.

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Consumer Games Retail Other 235

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. Baird: Store KPIs really need to change.

Sporting Goods 282

Sporting Goods Technology Omnichannel Operations 282

lateshipment

OCTOBER 2, 2024

As BFCM 2024 approaches in less than two months, it’s time for you to be well-prepared to capitalize on the opportunities and stand out from the competition. Key Preparation Strategies for BFCM 2024 Here are some tips and tricks for you to make the best out of BFCM 2024: 1.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

Retail TouchPoints

JANUARY 11, 2023

Microsoft is gearing up to take a bigger piece of the growing retail media pie with the debut of a suite of new capabilities through its PromoteIQ marketing platform, which the company acquired in 2019. alone by 2024, accounting for 20% of total digital ad spend, according to Insider Intelligence.

Omnichannel 285

Omnichannel BigCommerce Retail Social Media 285

Retail TouchPoints

OCTOBER 29, 2024

Ringing in a Changing Digital Landscape D2C brands have historically relied heavily on search and social media, which have devoured a significant chunk of their marketing budgets. Nearly 70% of marketing spend has gone to these channels. Search engine marketing Search is still a critical tool driving traffic to online stores.

Gifts 278

Gifts Social Media Mobile Games 278

Retail TouchPoints

DECEMBER 12, 2023

Nothing really, except they are all up-and-coming trends that will drive consumption in 2024, according to Pinterest. People on Pinterest aren’t here to passively scroll, they’re here to plan,” said Sydney Stanback, Global Trends and Insights Lead at Pinterest in a recent briefing on the 2024 trends.

Clothing 256

Clothing Social Media Fashion Consumer 256

Retail TouchPoints

NOVEMBER 7, 2024

Amazon’s summer Prime Day sales event now serves to kickstart many retailers’ summertime sales and back-to-school marketing efforts, and is generally pivoting marketers’ planning calendars. And now, brand marketing teams wonder if the holiday marketing calendar has been elongated too.

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Marketing Social Media Consumer Events 237

Forrester eCommerce

JUNE 21, 2024

The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024, is now live! In this first-ever evaluation of the digital customer interaction solutions (DCIS) market, we analyzed 34 product and strategy criteria for the 11 most important vendors in this space (listed alphabetically): [24]7.ai,

Channel 195

Channel Customer Marketing Customer Experience 195

Retail TouchPoints

OCTOBER 9, 2023

In 2024, it won’t be your dad’s supply chain. The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation. Omnichannel doesn’t mean “starts online” and retailers automatically embrace it. More fluid.

Supplies 293

Supplies Fulfillment Retail Omnichannel 293

Retail TouchPoints

DECEMBER 8, 2023

29, 2024, a few months prior to Bergh’s departure, which is scheduled for April 26, 2024. Bergh has been elected as Executive Vice Chair of the Levi’s board until his retirement date, after which he will transition to the role of senior advisor until the end of the company’s 2024 fiscal year. During this time, LS&Co.

Travel 264

Travel Omnichannel Consumer Marketing 264

Practical eCommerce

MAY 29, 2024

This installment of our weekly rundown includes updates on generative AI, product images, page speed optimization, automated marketing, omnichannel management, and more. The post New Ecommerce Tools: May 29, 2024 appeared first on Practical Ecommerce.

eCommerce 98

eCommerce Omnichannel Management Marketing 98

365 Retail

JULY 19, 2024

In 2024, several innovative trends in visual merchandising and physical displays are set to transform retail environments. Sustainable Visual Merchandising Sustainability continues to be a focal point in retail, influencing display trends in 2024. Here are five key trends to watch out for.

Retail 104

Retail Online Catalogues Omnichannel Workshop 104

Retail TouchPoints

JULY 25, 2024

Convenience, choice and flexibility are central to a best-in-class omnichannel experience, and it’s more important than ever to deliver on that promise to our customers,” said Heather Bennett, EVP of Marketing and Ecommerce at Michaels in a statement.

Supplies 234

Supplies Arts Payment Services Omnichannel 234

Digital Doughnut

MARCH 13, 2024

In the fast-paced digital world, staying ahead with innovative marketing strategies is essential for success. This article unveils expert insights into the top digital marketing trends for 2024.

Marketing 52

Marketing Omnichannel Article Customer 52

Retail TouchPoints

OCTOBER 3, 2023

is betting big on going small, with plans to open up to 30 new small-format locations across the country in 2024. Additionally, beginning this year, new Macy’s small-format stores will operate under the Macy’s banner; they had previously been named Market at Macy’s. beginning in 2024.” Macy’s Inc. in a statement. “Our

Omnichannel 253

Omnichannel Operations Presentation Marketing 253

Retail TouchPoints

NOVEMBER 20, 2024

It’s hard to find a topic that all marketers agree on, but if there is one, it’s likely that programmatic ad buying continues to be a dominant channel for advertisers looking to scale. digital advertising spend in 2024, according to eMarketer. In fact, it will make up the vast majority — over 91% — of the current U.S.

Retail 241

Retail Omnichannel Technology Improvements 241

Groove

APRIL 16, 2024

A few of these key features include things like a drag-and-drop online store builder, automated inventory management tools, multi-channel selling, and an advanced suite of marketing and SEO tools. This allows eCommerce store owners to unify customer data, insights, and interactions across sales, marketing, and customer service channels.

BigCommerce 266

BigCommerce Magento Multi-channel Shopify 266

Retail TouchPoints

OCTOBER 16, 2024

Ulta Anticipates Growth to Pick Up in 2025, 2026 The retailer also has maintained its guidance for fiscal 2024, which ends Feb. 3, 2025, with an anticipated $11 billion to $11.2 billion in net sales for the year. In the long term, Ulta is targeting 4% to 6% net sales growth in 2026 and beyond.

Beauty and Health 236

Beauty and Health Omnichannel Events Retail 236

Retail TouchPoints

OCTOBER 16, 2024

Back to Brick-and-Mortar for (Bed Bath &) Beyond The deal marks a return to physical retail for Beyond, following its launch of a global licensing program last month that will bring its brands to other retailers and new markets.

Payment Services 241

Payment Services Omnichannel Customer eCommerce 241

Retail TouchPoints

JUNE 3, 2024

JD Sports will implement the AI Search solution from Algolia as it seeks to modernize its online presence and stores based on an omnichannel, composable approach. In April 2024 JD Sports beefed up its U.S. market with its March 2018 purchase of Finish Line for $558 million. The retailer had entered the U.S.

Omnichannel 231

Omnichannel Technology eCommerce Channel 231

Retail TouchPoints

MARCH 6, 2024

In February 2024, the retailer also expanded its relationship with MetLife subsidiary Versant Health , a leading administrator of managed vision care. Warby Parker, which began life as a pure-play DTC retailer, opened 40 stores in 2023 for a total of 237 and plans to open another 40 stores this year.

Omnichannel 266

Omnichannel Customer Retail Management 266

Retail TouchPoints

OCTOBER 25, 2024

Bark , the omnichannel dog brand and creator of BarkBox , is partnering with Crocs on a new foot, er, paw-wear collection for furry friends. In April 2024, the company announced the launch of its “ luxury airline for dogs ,” which quickly expanded to include seven new international and domestic routes.

Toys 246

Toys Subscription Gifts Supplies 246

Retail TouchPoints

SEPTEMBER 5, 2024

Kohl’s has always been committed to families by providing the product they want at a great value, said Christie Raymond, Chief Marketing Officer of Kohl’s in a statement. In its latest earnings report, for Q2 2024, which ended August 3, the company reported a net sales decrease of 4.2% and a comparable sales decrease of 5.1%.

Shipping Costs 232

Shipping Costs Social Media Omnichannel Gifts 232

Retail TouchPoints

AUGUST 12, 2024

The earnings results for Allbirds and Warby Parker paint an especially strong picture, considering how both brands have worked to become true omnichannel (and public) organizations. Warby Parker Sees Ecommerce Growth Again For its second quarter of 2024, which ended on June 30, Warby Parker’s net revenue increased 13.3%

Shipping Costs 236

Shipping Costs Omnichannel Improvements Customer Experience 236

Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. Full-service restaurants are trailing their limited-service peers.

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Multi-channel Payment Services Consumer Automotive 246

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. The intersection of these changes with economic uncertainties, such as inflation and an unpredictable job market, creates a swiftly evolving and complex landscape.

Payment Services 97

Payment Services Retail Supplies Omnichannel 97

Retail TouchPoints

FEBRUARY 5, 2024

only, but Ikea plans to expand to more markets where ChatGPT is available during 2024. Ikea’s is just the latest customer-facing generative AI solution to hit the market. omnichannel presence in April 2023 , the same month the retailer debuted a virtual interior design service Ikea had committed to spending $2.2

Omnichannel 270

Omnichannel Recommendation Improvements Marketing 270

Retail TouchPoints

SEPTEMBER 6, 2024

The site, now called ShopSimon , represents “the next phase in [Simon’s] journey to create the ultimate omnichannel shopping experience,” according to a company release. Mall owner Simon has expanded and rebranded its Shop Premium Outlets online marketplace. ” .

Omnichannel 220

Omnichannel Order Fulfillment Fulfillment Recommendation 220

Retail TouchPoints

SEPTEMBER 24, 2024

Online Retail Forecast, 2024 to 2029. trillion in 2024 to $1.8 trillion in 2024 to $1.8 in 2023 and projected to increase by 4% in 2024. omnichannel retailers’ online sales. The research and technology firm projects that online U.S. retail sales will increase from $1.2 this year to 29.3% this year to 29.3%

Reference 240

Reference Automotive Consumer Electronics Online Retail 240

Retail TouchPoints

JUNE 28, 2024

Walgreens Boots Alliance (WBA) has cut its profit forecast for fiscal 2024 and plans to close “a significant number of underperforming stores,” CEO Tim Wentworth told analysts on a call for the company’s fiscal 2024 Q3 earnings period, which ended May 31, 2024. While Wentworth didn’t specify the number of Walgreens ’ 8,600+ U.S.

Beauty and Health 223

Beauty and Health Operations Omnichannel Improvements 223

Retail TouchPoints

NOVEMBER 14, 2024

When the injunction was issued in late October, Tapestry said it planned to appeal , with both companies steadfastly maintaining that their merger was not monopolistic, as the Federal Trade Commission claimed , citing the “intensely competitive” and “highly fragmented” nature of the luxury handbag market.

Omnichannel 144

Omnichannel Consumer Channel Marketing 144

Retail TouchPoints

FEBRUARY 7, 2024

The service already is live for most customers of these banners; Food Lion will pilot with DoorDash in February and expects to launch in its markets in March. “As As leading omnichannel grocery retailers in their markets, Ahold Delhaize’s U.S.

Omnichannel 245

Omnichannel Customer Marketing Retail 245

Retail TouchPoints

MARCH 1, 2024

Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025. First, we will open small locations in a couple of markets where we have no prior physical presence and our omnichannel sales penetration is low, to measure our ability to capture untapped share ,” said Barry. For Q4 2024, Best Buy’s comp sales fell 4.8%

POS 265

POS Omnichannel Mobile Improvements 265

Retail TouchPoints

JANUARY 2, 2024

Bobby Stephens, Principal at Deloitte Consulting and a leader in Deloitte Digital’s Retail & Consumer Products practice, shared insights to help guide retailers’ priorities in 2024 and beyond. Stephens has seen brands and retailers test these different rewards and benefits but not fully market them as part of a loyalty program.

Consumer 274

Consumer Shipping Costs Customer Retention Information 274

Retail TouchPoints

JUNE 25, 2024

Aligned with our Lace Up plan , we believe this initiative strengthens our customer relationships and cements Foot Locker’s position as a leading omnichannel retailer.” Foot Locker had rolled out its FLX loyalty program in North America in February 2020 in order to unify all its brands under a single loyalty platform.

Mobile 214

Mobile Gifts Omnichannel Shipping 214