Retail TouchPoints

AUGUST 26, 2024

A new CEO has quietly taken the helm at Diane von Furstenberg , and under this new leadership the fashion label plans to bring its operations back in-house, multiple sources report. Von Furstenberg and de Boni announced last week that by the end of 2024 all operations for the brand will once again be managed in-house.

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Operations Fashion Management Marketing 217

Forrester eCommerce

SEPTEMBER 4, 2024

VMware Explore 2024 began with Broadcom CEO Hock Tan reannouncing a significant departure from the previous VMware direction (embracing hybrid cloud) to a singular focus on making private cloud a success.

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Recommendation Channel Operations Technology 273

Forrester eCommerce

FEBRUARY 2, 2024

Evolving your operations function from year to year requires careful planning, strong stakeholder management and avoidance of common mistakes that erode functional success.

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Operations Management Customer 243

Forrester eCommerce

JANUARY 25, 2024

Drivers include: the digital transformation of the CFO office, focus on cost reduction and operational efficiency, and advancements in technologies like AI/ML. Looking ahead to 2024, it is important for finance and payment professionals to […] Accounts payable (AP) invoice automation is a rapidly growing market.

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Payment Services Operations Technology Marketing 273

Retail TouchPoints

MARCH 5, 2024

Additionally, The Body Shop US Limited has “ceased operations” as of March 1, 2024, according to a press release. In January 2024 the retailer’s assortment was certified as 100% vegan. However, at press time, the retailer’s U.S.

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Operations Presentation Retail Marketing 280

Forrester eCommerce

SEPTEMBER 25, 2024

MAICON 2024 insights and inspiration are still resonating. Learn three key lessons that set marketers up for success in an uncertain future.

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Marketing B2B Operations 259

Forrester eCommerce

FEBRUARY 21, 2024

Check out this preview of The Forrester Wave™: Digital Asset Management Systems, Q1 2024, which reveals the DAM vendors that are pushing the boundaries of intelligent and strategic creativity.

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Management Operations 433

Retail TouchPoints

NOVEMBER 13, 2024

In 2024, retail crime is up – old-fashioned shoplifting by itself has risen 24% through the first half of the year, according to the Council on Criminal Justice. In this article, we’ll explore the role communication plays in improving retail security operations, some challenges retailers face and strategies you can use to overcome them.

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Operations Retail Improvements Document 144

Forrester eCommerce

OCTOBER 30, 2023

In 2024, software developers will have to adapt to the rise of TuringBots, ajar source, and Backstage in the development cycle. Learn more in our 2024 predictions for software development.

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Operations Customer 415

Retail TouchPoints

MARCH 8, 2024

3, 2024), with total sales increasing 10% and comparable store sales growing 2% year over year. He pointed to the company’s ongoing goal of opening 100 net-new stores each year, which will continue into 2024, and highlighted the fact that Burlington missed that target in 2023 with its opening of 80 net-new stores. “We

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Improvements Operations Customer Other 249

Forrester eCommerce

MARCH 20, 2024

On March 18, 2024, when NVIDIA’s GPU Technology Conference […]

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Technology Operations Customer 430

lateshipment

NOVEMBER 4, 2024

So, in this blog, we’ve covered a comprehensive holiday schedule in the form of information on shipping deadlines and peak season surcharges for the 2024 season. Key Holiday Shipping Deadlines in 2024 Getting your customers to spend with you is just halfway to the finish line. You can register for the session here.

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eCommerce Shipping Costs Shipping Operations 130

Retail TouchPoints

JULY 16, 2024

The retailer-owned cooperative has already opened 100 new stores this year, halfway to its goal of 200 store openings by the end of 2024. location; Ace now operates more than 5,800 stores across all 50 states and 60 countries. One of those new stores, in Roswell, Ga., was the retailer’s 5,000 th U.S.

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Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication).

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Retail Customer Experience Technology Operations 303

FastSpring

APRIL 17, 2024

Ready to join the leading conference for B2B SaaS founders, operators and investors from pre-seed to series C? If so, join FastSpring at SaaStock USA 2024 at Booth S5! Since 2016, SaaStock has helped more founders, investors, and operators connect, learn, and grow than any other SaaS conference globally.

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Payment Services Merchant Services Demo Workshop 137

Retail TouchPoints

JANUARY 19, 2024

Best Buy Canada has partnered with Bell Canada to operate 165 stores in malls and smaller and mid-sized communities across the country. The stores are slated to open beginning in the second half of 2024. The stores are slated to open beginning in the second half of 2024.

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Operations Consumer Electronics Telecommunications Electronics 244

Retail TouchPoints

DECEMBER 13, 2023

As omnichannel capabilities become table stakes, brands and retailers will think more holistically and intentionally about how technology can support operational efficiency as well as immersive product interaction and brand engagement. For instance, it is much easier for operations to establish and reach success in one facet of the store.

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Sporting Goods Technology Omnichannel Operations 282

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

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Retail TouchPoints

DECEMBER 21, 2023

As usual, there were lots to choose from — that’s standard for such a dynamic industry — but these were the topics that had “legs” (and are likely to continue to be important in 2024). We expect marketplaces will continue to drive innovative new ecommerce experiences, and intensifying competition among retailers, in 2024. Adam Blair 5.

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Retail TouchPoints

JUNE 5, 2024

In 2024, AI will continue making retail and commerce more customer-centric through conversational commerce tools. Even businesses with limited resources can take advantage of AI to advance their ecommerce operations, marketing efforts and customer engagement via intelligent automation.

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eCommerce Recommendation Customer Experience Technology 264

Retail TouchPoints

SEPTEMBER 29, 2023

We now have over 1,400 stores and ecommerce sites across 31 countries, and as we head into 2024, we are excited to bring Toys ‘R’ Us to consumers everywhere.” “Since acquiring Toys ‘R’ Us we have increased our global retail footprint by more than 50% with openings in the U.S., UK, India, Dubai and Mexico. Retail Group in a statement.

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Toys Specialty Retailers Games Shipping 283

Retail TouchPoints

NOVEMBER 22, 2024

2, 2024, rose to $115 million , up from the $106.1 In March 2024 BJ’s announced plans to open 12 new stores in its FY 2024, which ends in February 2025, along with 15 gas stations. The retailer currently operates 247 club stores and 182 BJ’s Gas locations in 20 states. million, up from $312.3 million members.

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Operations Retail Customer Marketing 228

Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year. Comparable sales fell 9.3% as overall revenue dropped to $14.7

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Omnichannel Operations Technology Improvements 291

Retail TouchPoints

MARCH 7, 2024

next month, with an additional three stores planned for later in 2024. These actions position us into 2024 and beyond for greater focus on our core banners and regions.” Now headed into 2024, we’re targeting roughly 40 store closures, including 15 in the first half.”

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Operations Marketing Information Retail 157

Retail TouchPoints

APRIL 12, 2023

In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024. Leap is helping these brands rise to the occasion by leveraging its strategic relationships with operators.

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Operations Omnichannel Customer Experience Consumer 320

Retail TouchPoints

OCTOBER 29, 2024

Kennedy joined AppLovin in 2024 to develop the company’s ecommerce vertical. His career includes more than 15 years at LifeStreet, where he held multiple positions including Co-founder and President and VP of Business Operations. AppLovin makes technologies that help businesses of every size connect to their ideal customers.

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Gifts Social Media Mobile Games 278

Groove

DECEMBER 7, 2023

What Do I Need To Know About Etail West 2024? Etail West 2024 is a four-day conference taking place in Palm Springs, California from February 26th through February 29th, 2024 - although the final day is reserved for retailers only. Etail West 2024 is the go-to event for staying on top of the constantly changing eCommerce world.

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Events Social Media Download eCommerce 195

Forrester eCommerce

JULY 25, 2024

The B2B revenue engines we constructed and operated over the past couple decades served us well, but they’re showing their age. All good things must come to an end. As they confront increasingly demanding, younger and more impatient customers, they buckle.

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B2B Operations Customer 273

FastSpring

AUGUST 30, 2024

FastSpring is thrilled to announce our participation in the Tokyo Game Show 2024 (TGS2024), one of the world’s premier gaming events. At TGS2024, we’ll be demonstrating how FastSpring’s platform can help game developers and publishers of all sizes streamline their operations and expand their reach in the global market.

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Merchant Services Games Payments Payment Services 126

Retail TouchPoints

OCTOBER 15, 2024

Bankruptcy Court for the District of Delaware as it prepares to sell “substantially all” of its business operations to rival Do it Best Corp. During the reorganization process, the 75-year-old retailer will continue to operate its 4,500 stores, which are independently owned, except for a corporate-owned location in Palatine, Ill.

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Operations Improvements Other Retail 258

Forrester eCommerce

SEPTEMBER 4, 2024

The Forrester Wave™: Revenue Orchestration Platforms, Q3 2024, provides a comprehensive market evaluation of the ROP category, highlighting how these platforms integrate sales engagement, conversation intelligence, and revenue operations to enhance frontline productivity and buyer interactions through AI capabilities.

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Operations Marketing Technology 300

Retail TouchPoints

MARCH 15, 2024

3, 2024, with $13 billion in net sales, 5% higher than the previous year, and a 2.4% Dick’s plans to open a total of 16 50K stores in 2024, consisting of 12 relocations or remodels and four new stores. Dick’s Sporting Goods posted strong results in fiscal 2023, which ended Feb. increase in comp store sales.

Sporting Goods 277

Sporting Goods Omnichannel Retail Customer Experience 277

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Are you ready to explore the evolved customer journey? The brand has even ventured into the metaverse to bring its dynamic content to life.

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Retail Article Omnichannel Customer Experience 219

Retail TouchPoints

MARCH 18, 2024

Joann expects to expedite the recapitalization process, potentially completing it as soon as late April 2024. Bankruptcy Court for the District of Delaware and is aiming to reduce funded debt on its balance sheet by approximately $505 million. After it emerges from Chapter 11 protection, Joann plans to go private.

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Operations Improvements Information Other 234

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. And I’m delighted that Adrian’s role has greatly expanded, leveraging his deep strategic expertise, commitment to omnichannel operational excellence and strong financial discipline.”

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Home Furnishings Omnichannel Supplies Operations 251

Retail TouchPoints

OCTOBER 15, 2024

Walgreens Boots Alliance will close 1,200 stores in the next three years, including 500 closures during its 2025 fiscal year, which will end in August 2025, according to the company’s release discussing its FY 2024 performance. The retailer currently operates approximately 12,500 stores across the U.S., 29, 2024, the retailer had $147.6

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Operations Information Retail Marketing 217