Trending Articles

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How Accurate Were Our Predictions For 2024?

Forrester eCommerce

As we prepare to launch our 2025 predictions, we look back on some of the ones we made a year ago. Find out how we did, and get a first peek at what our forthcoming predictions will cover.

B2B 261
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Big Lots Looks to Bolster Lagging Sales with New Affiliate Program

Retail TouchPoints

Big Lots is moving full steam ahead despite its recent bankruptcy filing and sale. In addition to bringing back its “Black Friday Fridays” weekly holiday deals , the retailer is launching a new affiliate program to “build on its organic and grassroots popularity with bargain-savvy creators and publishers on social media and beyond.” Big Lots Fights its Way Back Big Lots has struggled to find its footing since the pandemic, with recent factors such as high inflation and interest rates continuing

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CrowdStrike Holds Its Fal.Con Conference As It Tries To Move On From July 19

Forrester eCommerce

Last week, CrowdStrike held its yearly user conference, Fal.Con, in Las Vegas. The conference comes just two short months after CrowdStrike issued a config update that took down 8.5 million Windows endpoints, which disrupted air travel, hospitals, and media outlets while impacting many other industries.

Travel 294
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How Facebook Advertising Agencies Fail: 3 Big Mistakes to Watch For

Groove

Facebook is the biggest social network in the world, boasting more than 3 billion users as of April 2024. With such an enormous pool of potential customers at their fingertips, eCommerce businesses can't afford to ignore advertising on the platform. Many companies rely on a Facebook advertising agency to run their campaigns, but some agencies make critical errors that cost significant amounts of time and money.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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Kill the Code Freeze: It's Numbing Your Ecommerce Revenue Opportunities

Fastr

In the lightning-fast world of ecommerce, where trends change faster than a TikTok challenge, speed and flexibility aren't just buzzwords – they're survival skills. Yet, many ecommerce teams are still trapped in the digital equivalent of the Stone Age, shackled by slow, developer-dependent processes when it comes to updating their sites. If you're looking for the poster child of these outdated practices, look no further than the infamous code freeze.

eCommerce 147
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No, not all companies are abandoning diversity, equity and inclusion. Here’s why.

RetailDive

Amid a high-profile backlash, many businesses are scrutinizing their policies. But the vast majority end up sticking with DEI, in part because it’s key to growth.

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Space NK to Open New Store at centre:mk This November

365 Retail

Space NK has selected centre:mk for its next debut as the brand continues to expand in strategic locations across the UK and Ireland. Set to open on Silbury Arcade at the end of November 2024, the 1,721 sq ft store will offer an expansive selection of makeup and skincare products. Customers will be able to buy over 100 of the worlds most coveted beauty brands, including Tatcha, Drunk Elephant, NARS, Rare Beauty, Hourglass, Kosas, Olaplex, Ultra Violette, Sol De Janeiro, Diptyque, Milk Makeup, Gl

Events 108
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Chic Elegance at Le Diner en Blanc Toronto

Canadian Special Events

Last Thursday, the iconic Le Dîner en Blanc transformed Fort York National Historic Site —Garrison Common —into a stunning sea of white. This global picnic phenomenon, which began in Paris, welcomed 1,000 guests to enjoy dinner à la française, where good conversation and champagne were in abundance. Guests are guided by their Table Leader to the secret location.

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Stitch Fix expects return to growth in 2 years

RetailDive

CEO Matt Baer said the company’s cost cuts and customer experience changes are paying off, but warned that “transformations take time.

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Avoiding Digital Imperialism In Age Of AI

Forrester eCommerce

As artificial intelligence (AI) becomes a key driver of economic growth, it presents both opportunities and challenges. To ensure AI benefits society, employees, customer and organizations, it’s crucial to prevent a scenario where the concentration of power in the tech sector leads to a new form of digital dominance.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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TikTok Beefs Up Search Ads Offering Just in Time for Holiday Shopping

Retail TouchPoints

For several years now, consumers’ search behavior has been trending away from generic search engines and toward platforms like Amazon and social media sites. TikTok has noted this trend on its platform, where it says 57% of users utilize its search functionality and 23% search for something within 30 seconds of opening the TikTok app. Image courtesy TikTok Now TikTok has introduced a new way for brands to capitalize on this trend, with a new Search Ads offering that will allow brands to place th

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The Creative Retail Awards Crown the Very Best in Retail, Leisure and Hospitality Design at Their 2024 Awards

365 Retail

The creative sector was partying last week after the announcement of the winners of the Creative Retail Awards 2024. At a crucial time for the industry, The Creative Retail Awards is the ultimate celebration of innovation and excellence in retail, leisure and hospitality design. It allows retailers and creatives from around the world to compete for glory in a range of categories, culminating in a glittering awards presentation in London, a global hub for the creative industries.

Leisure 105
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Flyla and SheerID Partner to Bring Seamless Student Verification and Specialized Fares to Airlines

SheerID

SheerID and Flyla Join Forces to Offer Verified Student Flight Discounts, Empowering Airlines to Confidently Deliver Exclusive Fare Programs Directly to Students.

Customer 103
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Coca-Cola Discontinues Spiced Flavor Despite Promising Permanence

RetailWire

Coca-Cola has decided to discontinue its recently introduced "Coca-Cola Spiced" flavor after only being on the market for less than a year.

Marketing 109
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4 Best Practices for Ensuring Success in International Markets Ahead of Peak Season

The opportunity for e-commerce merchants in international markets is immense. Data indicates that when international options are available at checkout, merchants see up to 20-60% higher cart conversion and a 128% higher gross merchandise value (GMV) than domestic orders. However, while the opportunities are significant, so are the risks. Without careful planning and strategic partnerships, merchants may face challenges, including high shipping costs, complex customs regulations, and unexpected p

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Concerned about AI gathering business data? Check your phone.

Forrester eCommerce

We’ve been talking a lot about the security challenges with Artificial Intelligence (AI) at Forrester, specifically Generative AI. We’ve researched the buzz on AI PC’s and think 2025 is when they’ll start to gain adoption. But what about mobile?

Mobile 244
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Does Your Retail Fraud Problem Start with Account Creation?

Retail TouchPoints

New account fraud is surging, and despite the conventional wisdom that this type of fraud is mostly a problem for banks, retailers are in the crosshairs too. Due to AI tools that make it easier for criminals to synthesize identities from stolen customer data and manage them, banks and commerce are expected to lose close to $5 billion this year to this type of fraud.

Payments 258
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The Cotswold Company Opens 10th UK Store in Stamford

365 Retail

The Cotswold Company , the digitally-led premium handcrafted furniture and homeware brand, has announced the opening of its 10th UK store, located in Stamford. Founded in 1996, The Cotswold Company specialises in thoughtfully designed, carefully crafted furniture and accessories, leveraging a digital-led omni-channel model. Working alongside specialist manufacturers and using traditional woodworking techniques, the brand’s products are built to last.

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Salt Life retail stores to close in bankruptcy

RetailDive

The beach brand will undergo a new business model focused on e-commerce and wholesale as liquidation sales at 28 stores in 10 states begin.

eCommerce 113
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A Blueprint for B2B Commerce

In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

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Barefoot rolls out California Zinfandel

TalkingRetail

Barefoot will be rolling out its Barefoot California Zinfandel to wholesalers nationwide this August, following a successful launch in Sainsbury’s stores earlier this year. Barefoot Zinfandel is the latest addition to the brand’s UK portfolio, showcasing one of California’s most well-known varietals.

Retail 98
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Lessons From MAICON 2024 To Accelerate Your AI Success

Forrester eCommerce

MAICON 2024 insights and inspiration are still resonating. Learn three key lessons that set marketers up for success in an uncertain future.

Marketing 261
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Three Tactics for Optimizing CTV Success

Retail TouchPoints

As the CTV landscape continues on its path of rapid growth since the pandemic, with giants like Netflix launching ad tiers, players like Walmart entering the space through M&A and streamers doubling down on global expansion, new challenges and opportunities are emerging. If you’re looking to experiment and thrive in the CTV space, here are three tactics for optimizing success: Crafting the Most Effective Targeting Strategy In order to get consumers to look up from their phones during a comme

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Just Eat Partners with Boots to Launch Delivery of Health and Beauty Products Across the UK

365 Retail

Just Eat has announced a new partnership with Boots , allowing customers to order a wide range of health and beauty items for on-demand delivery. The partnership will initially launch with 50 Boots stores across major UK cities, including London, Birmingham, Manchester, Leeds, Glasgow, and Edinburgh, providing customers access to over 1,000 products.

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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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First-Ever Costco With Apartments Set for South Los Angeles

RetailWire

Plans are moving forward for a new Costco development in Baldwin Village, South Los Angeles, marking the first location to feature residential apartments above the warehouse retail space.

Retail 105
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How HubSpot Payment Methods Increase Checkout Efficiency

MakeWebBetter

It's frustrating to see leads you've carefully nurtured with HubSpot slip away due to preventable loopholes. You can surely safeguard against this by integrating HubSpot payment methods. Wondering how? Let's dive in. Those bouncing leads might actually be hidden as abandoned carts, often caused by a lack of payment options [.] The post How HubSpot Payment Methods Increase Checkout Efficiency appeared first on MakeWebBetter.

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My Take On The Year Ahead For Sales Tech After Attending Three Key Events

Forrester eCommerce

This blog provides takeaways from Dreamforce, INBOUND, and CloudWorld that clients can use to get a perspective on each vendor’s vision for the coming year.

Events 244
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Experiences to Remember: Changing In-Store Behavior and Reaching Consumers

Retail TouchPoints

Remember the age-old question: “If a tree falls in a forest and no one is around to hear it, does it make a sound?” Playful as it seems, it is profound and applicable, especially for today’s retail marketers. Because while they may feel they are communicating something weighty, it doesn’t mean consumers will hear it, let alone act. Today’s marketers can slice up demographics and reach audiences with uncanny precision.

Consumer 261
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Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.

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Former Foot Locker exec charged with insider trading

RetailDive

Barry Siegel, who was formerly the senior director of order planning management for North America, has agreed to pay almost $236,000 to settle the case.

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Ask an Expert: Does Google Index AI Content?

Practical eCommerce

Google's search results appear to rank AI-generated content. What's the official policy? The post Ask an Expert: Does Google Index AI Content? appeared first on Practical Ecommerce.

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Prime Big Deal Days: How Sellbrite Can Help You Prepare

SellBrite

It’s official, Amazon’s October Prime Day sale, Prime Big Deal Days, is happening on October 8th and 9th. This two-day mega sale is exclusive to Prime members, offering 48 hours of discounts on a wide range of products, including tech, home essentials, and more, as holiday shopping kicks off early. This is a major opportunity for Amazon sellers to increase sales and reach new customers.

Events 78
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Who Is Your CISO? Understand Their Background To Reduce Risk And Bolster Trust

Forrester eCommerce

One of the three principles of High-performance IT (HPIT) is to build trust on a foundation of security, privacy and resilience. As a CIO, executing your strategy will be much easier if you unleash the talent of the person who plays an outsized role in building a trusted business: your Chief Information Security Officer (CISO).

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How to Navigate Revenue and Expense Management: Competitive Insights for Financial Success

Speaker: Hilary Akhaabi, PhD - Founder, Chief Financial & Operations Officer at Go Africa Global

In the fast-paced world of corporate finance, staying ahead of the curve is crucial for sustainable growth and profitability. This exclusive webinar with leading expert Hilary Akhaabi, PhD, will teach you practical ways to navigate complex financial landscapes and enhance your company's revenue management capabilities. Whether you're aiming to refine your financial strategies or seeking innovative solutions to drive performance, this new session is for you!