Retail TouchPoints

MARCH 30, 2023

trillion for the year, according to data released at the State of Retail & the Consumer virtual event. In just the last three years, the retail industry has experienced growth that would normally take almost a decade by pre-pandemic standards,” said Matthew Shay, President and CEO of NRF during the event. trillion and $5.23

Consumer 265

Consumer Omnichannel Travel Events 265

Fabric Blog

AUGUST 6, 2024

“Omnichannel” is sooooo overused these days. More anecdotally, omnichannel is catching your customer in one channel and taking them on a magic carpet ride as they traverse the multitude of channels and mediums your brand serves from marketing through selling and post-order services. It’s blending them seamlessly.

Multi-channel 52

Multi-channel Channel Omnichannel Fulfillment 52

365 Retail

JUNE 4, 2024

Cross-border shoppers from the international markets which purchase the most from UK brands and retailers are also among those with the highest concentration of omnichannel consumers, the latest Global Voices report from ESW shows.

Omnichannel 62

Omnichannel Consumer Electronics Hobbies Electronics 62

Retail TouchPoints

FEBRUARY 10, 2023

But rather than being a disappointment to customers, the beauty brand turned the moment into an exciting event that delighted loyal fans and brought in new ones. Benefit launched an omnichannel campaign for the new range with the help of long-time partner Bloomreach to generate excitement around the new product line.

Events 248

Events Marketing Department Stores Customer Data 248

Omnisend

SEPTEMBER 8, 2021

While many preached omnichannel in retail and ecommerce, few walked the walk. We had trends on the horizon, but events over the last few years catapulted them from “nice-to-have” to “necessary” faster than anyone could have imagined. How brands and retailers can provide a truly omnichannel customer experience.

Omnichannel 148

Omnichannel Retail Merchant Services Payment Services 148

365 Retail

AUGUST 2, 2024

Once deployed, Brown Thomas Arnotts will benefit from new capabilities that unlock greater levels of customer engagement and loyalty whilst promoting omnichannel agility. With an expanding number of sales channels, processing transaction data is increasingly complex,” said Paul Baguley, Director of IT and Digital at Brown Thomas Arnotts.

Customer Loyalty 57

Customer Loyalty Omnichannel Technology Multi-channel 57

Retail TouchPoints

JANUARY 27, 2021

Below, Shokrian shared his take on issues including: How COVID-19 impacted brand positioning and growth ; Why MeUndies is integrating social responsibility into its broader community-building efforts; Which omnichannel investments are top priorities in 2021; and His leadership lessons from 2020. looks like,” Shokrian said.

Omnichannel 253

Omnichannel Social Media Subscription Customer 253

Omnisend

FEBRUARY 22, 2021

Omnichannel marketing continues to get a lot of ink (and will do so for as long as there is a digital universe) for the very good reason that it continues to evolve. Omnichannel marketing is enabled by technology, but it’s a mistake to assume technology defines it. Reading Time: 6 minutes. Putting Your Pieces Together. 1: Shipping.

Omnichannel 146

Omnichannel Marketing Shipping Merchant Services 146

iVend

APRIL 17, 2023

iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS? Omnichannel retail is the bringing together of multiple online and offline channels in a customer-centric approach that delivers the best possible shopping experience.

POS 98

POS Omnichannel Retail Social Media 98

Retail TouchPoints

JULY 22, 2024

Macy’s has always aimed to design shopping experiences that align with consumer wants and needs, but it recently decided to level up its personalization efforts, especially as consumers ventured across different channels.

Multi-channel 231

Multi-channel Customer Omnichannel Channel 231

ESW

APRIL 3, 2023

As perhaps the largest gathering of retail and brands, the Las Vegas-hosted event was three days of non-stop innovation and inspiration (plus a fantastic performance by Nelly). As we headed home, we reflected on key topics and trends that are poised to shape the landscape for brands with DTC channels.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

RTP blog

JANUARY 18, 2019

By Kevin Hubschmann, Splash Retailers, I’m going to let you in on a little secret: units per transaction, sales per transaction and in-store sales aren’t the only ways to measure retail event success. True event success lies in the data that you collect from your event program. …And it’s a lot of data.

Events 150

Events Retail Apparel Omnichannel 150

Steve Dennis

JANUARY 14, 2020

Nearly twenty year later, multichannel has morphed into “omnichannel” ( thanks Terry ) which, in turn, has spawned a cottage industry of related jargon: “cross-channel integration”, “seamless shopping”, “unified commerce” and so on. Customers don’t care about channels. The omnichannel migration dilemma.

Omnichannel 99

Omnichannel eCommerce Retail Multichannel 99

Optimizely

JUNE 27, 2017

When marketers think about attribution, they most often do so in terms of channel performance – how the channel is performing relative to itself, and how much revenue it generates. And you can understand how your campaigns are performing in terms of something other than channel metrics.

Channel 191

Channel Marketing Jewelry Customer Loyalty 191

Retail TouchPoints

MARCH 5, 2021

But unlike hard-hit sectors such as airlines and live events, retail saw a more uneven impact — especially when it came to dramatically changed consumer behavior. Will 2021 be the year brands achieve omnichannel, personalized, automated two-way conversations? With each technological advancement comes a shift in consumer behavior.

Customer Experience 287

Customer Experience Customer Omnichannel Retail 287

Retail TouchPoints

NOVEMBER 18, 2021

For nearly 15 years, Retail TouchPoints has been retailers’ go-to source for news, education and events around optimizing the customer experience across all channels. design:retail Conference & Expo : Unleash your creativity and rediscover your love for design and visual merchandising!

Retail 262

Retail Internet Retail Omnichannel Events 262

Retail TouchPoints

AUGUST 10, 2021

And Andrew Lande-Shannon, Senior Director of Store Experience at Madison Reed, will share how contactless experiences have strengthened the retailer’s omnichannel business. At Chicago’s McCormick Place, Aug.

Events 261

Events Supplies Omnichannel Consumer 261

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. So how does NMG see these digital investments leveling up its omnichannel game?

Omnichannel 261

Omnichannel Technology Channel Department Stores 261

Steve Dennis

JANUARY 4, 2019

Nearly twenty year later, multichannel has morphed into “omnichannel” ( thanks Terry ) which, in turn, has spawned a cottage industry of related jargon: “cross-channel integration”, “seamless shopping”, “unified commerce” and so on. Customers don’t care about channels.

Omnichannel 115

Omnichannel eCommerce Retail Multichannel 115

365 Retail

SEPTEMBER 20, 2023

Unilever-owned fine food and gourmet ingredient brand Oswald, has partnered with MoEngage , the leading insights-led customer engagement platform, to power personalised, omnichannel engagement at scale to drive customer interaction and performance. We evaluated a lot of products on the market, but MoEngage proved to be the best fit.

Omnichannel 62

Omnichannel Customer Data Channel Improvements 62

GetElastic

APRIL 4, 2023

Check out our documentation page to learn more about customizable events beyond the standard data mapping from the "instant on" integration. Who is Fluent Commerce Fluent Commerce is a cloud software company focused on distributed order management for omnichannel retail.

Omnichannel 78

Omnichannel Management Fulfillment Demo 78

Ecommerce Platforms

SEPTEMBER 30, 2019

Consequently, an omnichannel marketing app with an overall rating of 4.8 And that’s how I discovered Firepush, which happens to be an omnichannel marketing app for Shopify, capable of email marketing, SMS marketing, web push messages, plus Facebook messenger marketing. What is Omnichannel Marketing? It doesn’t end there though.

Omnichannel 165

Omnichannel Shopify Marketing Multichannel 165

Retail TouchPoints

NOVEMBER 2, 2022

” The Snapchat for BigCommerce integration will also allow merchants to optimize their ad campaigns and events with Snap Pixel in order to track conversions and measure results, as well as use Pixel Custom Audiences to build retargeted campaigns to reach Snapchatters that have already browsed their website.

BigCommerce 253

BigCommerce eCommerce Platforms Omnichannel eCommerce 253

365 Retail

APRIL 10, 2024

The Retail Technology Show (RTS) has announced a series of special events, new for 2024. In addition to the London Store Tours, the RTS will also be hosting a special Retail Media Networks focused event , sponsored by digital signage specialist, Scala. This will also take place the day before RTS on 23 April. The post 2 weeks to go!

Events 52

Events Technology Retail Omnichannel 52

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. But this “new normal” requires retailers to have access to accurate inventory data — often across multiple channels, both in-store and online.

Shipping Costs 244

Shipping Costs Retail Omnichannel Supplies 244

ESW

APRIL 5, 2023

While every brand with a DTC channel dreams of a sudden surge in website traffic, too much of a good thing can do irreparable damage to even the most established online retailer. Preparing a DTC channel for peak season is a must for growing revenue and preserving brand reputation. Proper preparation reduces headaches and boosts sales.

Channel 78

Channel Merchant Services Payments Payment Services 78

Retail TouchPoints

NOVEMBER 30, 2022

That’s why retail designers spend millions to cultivate a shopping experience that channels novelty, surprise and delight. For example, Nike used a series of pop-up events in major U.S. You can accomplish this by investing in omnichannel technology that eliminates the need for a bulky and antiquated NCR-type cash register.

Mobile 261

Mobile Events Technology Omnichannel 261

Retail TouchPoints

JUNE 3, 2021

As eyes and dollars continue to shift to digital channels, the playbook for acquiring, engaging and retaining customers is being rewritten. The Four Pillars of Omnichannel Success. The pandemic has made omnichannel a business imperative for merchants of all sizes. How can you invest in testing and learning on these new channels?

eCommerce 361

eCommerce Omnichannel Merchant Services Channel 361

365 Retail

APRIL 2, 2024

In the rapidly evolving digital landscape, where e-commerce has solidified its position as the cornerstone of retail, the necessity for continuous customer support across a plethora of channels has emerged as a fundamental standard.

eCommerce 52

eCommerce Omnichannel Live Chat Retail 52

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Offering shoppers more information can increase the likelihood of engagement and create a more holistic omnichannel experience.

Shipping Costs 227

Shipping Costs Improvements Live Chat Retail 227

Retail TouchPoints

NOVEMBER 7, 2024

Amazon’s summer Prime Day sales event now serves to kickstart many retailers’ summertime sales and back-to-school marketing efforts, and is generally pivoting marketers’ planning calendars. After all, focusing solely on these high-demand moments often means facing increased advertising costs and saturated channels.

Marketing 237

Marketing Social Media Consumer Events 237

BigCommerce

MARCH 14, 2017

In addition, poor management, which results in out of stock events and overstocking, can be costly. Cross-Channel Inventory. If you’re selling through multiple sales channels like Amazon and eBay plus your own site, you’ll need cross-channel inventory management to avoid mistakes. Establish Standards.

Channel 414

Channel BigCommerce Multi-channel Shipping Costs 414

Smile.io

JUNE 16, 2022

That’s a little something called omnichannel commerce. Omnichannel commerce involves selling your products across multiple different channels, which can be both online and offline. The benefits of omnichannel commerce include everything from inventory management to customer loyalty.

eCommerce Platforms 70

eCommerce Platforms Omnichannel Merchant Services POS 70

Retail TouchPoints

MARCH 16, 2022

This free, four-day digital event will highlight expert advice, compelling data and valuable insights to help attendees drive results today and into the future. With 73% of shoppers using multiple channels, according to data from HBR , retailers can’t afford to lose them at any stage of the journey. Learn more about the session here.

Omnichannel 229

Omnichannel Webinar Payment Services Consumer 229

Retail TouchPoints

MAY 10, 2022

Three conferences with 200+ top-notch speakers, two distinct expos and a whole host of activities — from networking events to concept stores to tours of the Magnificent Mile’s retail offerings — will be packed into the three days of the 2022 Retail Innovation Conference and Expo. Version 1.0 Version 1.0

Retail 251

Retail Internet Retail Omnichannel Events 251

Fabric

DECEMBER 15, 2023

Welcome to our recap of fabric’s recent LinkedIn Live event, where Jon Reily, Bounteous’ SVP of Commerce & Loyalty, joined Lori Howitt, fabric’s Senior Solutions Consultant, to discuss how retailers can meet the needs of customers in this age of instant gratification. 5 Key Takeaways 1. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Smile.io

OCTOBER 13, 2021

Whether you’re an experienced marketing professional or a one-person show running your first ecommerce store, you’ve probably heard of a little something called “omnichannel marketing”. Just from the name you may have guessed it has to do with interacting with your customers through multiple different channels.

Omnichannel 73

Omnichannel Multichannel Marketing eCommerce 73