Wiser

OCTOBER 29, 2024

For today’s consumers, price and availability aren’t just practical considerations, they are foundational elements of trust. However, our recent surveys highlight that many brands and retailers are still grappling with discrepancies and stock issues, which can erode consumer confidence and loyalty.

Omnichannel 78

Omnichannel Management Channel Consumer 78

RetailDive

JUNE 24, 2021

Although a majority of customers surveyed had shopped online over the prior year, a "slight majority" across all regions also still prefers in-person shopping, the survey showed.

Omnichannel 99

Omnichannel Consumer Customer 99

Retail TouchPoints

JANUARY 31, 2023

Three years after the pandemic upturned the grocery industry, omnichannel chain H-E-B has regained its leadership position as the top U.S. Indeed, price was the top consumer need across all income brackets , including 66% of people making $50,000 to $74,999 and 53% making more than $200,000. Over the six-year history of the U.S.

Omnichannel 268

Omnichannel Consumer Supplies Retail 268

Retail TouchPoints

NOVEMBER 13, 2023

Brooklinen was a direct-to-consumer darling that promised consumers high-quality sheets at great prices. By eliminating supply chain complexities and “cutting out the middlemen,” Brooklinen was able to streamline the product development journey and fully immerse consumers in the ethos and values of the brand.

Omnichannel 244

Omnichannel B2B Channel Customer 244

Kissmetrics

APRIL 21, 2021

If you’re like most consumers, there’s a good chance you interacted with the brand multiple times on different channels using different devices before you paid. To successfully target and convert consumers across every channel and platform, you need a unified marketing strategy. What Is Omnichannel E-commerce?

eCommerce Marketing 254

eCommerce Marketing eCommerce Omnichannel Marketing 254

Retail TouchPoints

MARCH 11, 2024

New research from the Kearney Consumer Institute (KCI) indicates that there are clear distinctions between loyal customers and brand superfans, which creates even more opportunity for brands to build and nurture shopper relationships — and influence buying behaviors. Brands need to be more honest about what loyalty really means.

Social Media 243

Social Media Consumer Reference Definition 243

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 263

Fulfillment Shipping Costs Omnichannel Retail 263

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 300

Consumer Omnichannel Leisure Supplies 300

Retail TouchPoints

NOVEMBER 18, 2022

The 2022 Future of Family report is broken into two parts: the first stemmed from a survey of 4,300 parents from July to August 2022 and analyzed parents’ support systems and purchase behaviors. The second was a survey of 2,600 parents as well as their extended family and friends. Resale Becomes a New Opportunity.

Gifts 266

Gifts Jewelry Consumer Toys 266

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey.

Supplies 220

Supplies Retail Customer Data Technology 220

Retail TouchPoints

JULY 28, 2023

Accenture surveyed more than 10,000 consumers in 16 countries and found that although we’re living in a time of “lasting uncertainty,” the “ resilient consumer ” is uncovering new ways to protect and control what is most important to them. As a result, consumer behaviors are becoming more complex.

Consumer 218

Consumer Multi-channel Retail Leisure 218

Retail TouchPoints

FEBRUARY 24, 2023

Spurred by the global pandemic, a rise in social activism and the surge of wellness movements, consumer sentiment has shifted significantly over the past few years. Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions.

Consumer 228

Consumer Social Media Recommendation Apparel 228

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. One in four consumers are shopping more with small brands. on average.

Consumer 307

Consumer Shipping Costs Shipping Small Business Retail 307

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

DECEMBER 26, 2022

Retailers know that despite high inflation and a volatile economy, consumer expectations are at an all-time high. Research shows that the majority of consumers want next-day delivery. Yet consumers don’t want to pay for speed. Rise of Omnichannel Fulfillment. billion by 2027. McKinsey found “that more than 90% of U.S.

Fulfillment 157

Fulfillment Omnichannel Shipping Costs Drop Ship 157

Retail TouchPoints

DECEMBER 14, 2020

However, consumers now have access to various communication methods. To provide an informative and empathetic experience, retailers must offer a truly omnichannel experience. Many companies are just now building their omnichannel strategies from scratch and taking a very holistic approach. Take a Down-to-Earth Approach.

Omnichannel 234

Omnichannel Channel Live Chat Improvements 234

Retail TouchPoints

MAY 21, 2024

While that definition doesn’t sound like it has much to do with commerce, millennial and Gen Z consumers are increasingly using their wallets to make an impact. As an AI-powered platform designed to help consumers and stylists discover emerging brands, Arête also understands the importance of showing up.

Consumer 239

Consumer Fashion Reference Travel 239

Retail TouchPoints

JUNE 15, 2020

These consumer sentiments, along with the need to protect the health of both shoppers and store associates, means retailers need to be stringent about enforcing social distancing and other safety measures as they reopen. In fact, displaying an abundance of caution will be required to bring many consumers back into physical stores.

eCommerce 135

eCommerce Consumer Retail Payment Services 135

Retail TouchPoints

FEBRUARY 11, 2022

Three years ago, electronics were by far the top product category that consumers bought online, but new research from Feedvisor shows the impact of consumers becoming more comfortable shopping online and new tools emerging to enhance the digital shopping experience. In a survey of 2,000 U.S. In a survey of 2,000 U.S.

Electronics 300

Electronics Apparel Jewelry Clothing 300

Retail TouchPoints

JANUARY 27, 2021

When describing the essence of modern direct-to-consumer (DTC) brands, words like “digitally native,” “quirky,” “edgy” and “creative” are often used. First, consumers working from home have been prioritizing comfort and casualwear,” Shokrian added. Why the pandemic gave MeUndies a competitive advantage.

Omnichannel 246

Omnichannel Social Media Subscription Customer 246

GetElastic

NOVEMBER 9, 2021

Based on evidence from 2021’s State of Digital Commerce Report, and 2020’s B2B Digital Commerce research, the survey examines digital commerce through the lens of multiple verticals and business models. According to survey results, manufacturing leads the charge in B2B focused digital commerce initiatives. The results are in.

B2C 146

B2C B2B Customer Retention Subscription 146

Retail TouchPoints

AUGUST 22, 2024

I raised my hand, said I believed there was a role there, and we have been chipping away at our omnichannel experience since.” Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. In most cases, items are dropped at consumers’ doorsteps within two hours.

Order Fulfillment 235

Order Fulfillment Fulfillment Omnichannel Subscription 235

Retail TouchPoints

SEPTEMBER 10, 2020

For a long time, retail consumer data-gathering was a game rigged for big players. As a report from consulting firm Catalina showed, 90 of the top 100 consumer packaged goods companies lost market share to smaller brands in recent years. Many of these smaller brands are benefiting from changes in consumer panels. Not anymore.

Consumer 178

Consumer Marketing Information Omnichannel 178

Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Orschell discussed the differences and overlaps among these consumer segments as well as other recent research. for trusted brands and 23% for ethical products.

Consumer 274

Consumer eCommerce Omnichannel Fulfillment 274

Retail TouchPoints

SEPTEMBER 26, 2022

Unfortunately, unexpected situations can occur at any moment, like a global pandemic that reduces foot traffic to a trickle, or the shift of consumer demand online from offline channels. Consumers Want Digital Interactions. Though a relatively new channel for retailers in the U.S., live selling is proving to be a lucrative offering.

Consumer 254

Consumer Social Media Retail Live Chat 254

Retail TouchPoints

DECEMBER 4, 2020

But even if consumers are doing a lot less shopping in stores, retailers with large footprints are finding that their physical locations still have important roles to play during this online-focused holiday season. Retailers that really lean into an omnichannel presence are going to be the most successful,” said McGee. “I

Omnichannel 169

Omnichannel Webinar Consumer eCommerce 169

GetElastic

OCTOBER 12, 2021

Taking an omnichannel approach to your commerce strategy will become core for your business to meet modern consumer demands, improve your customer experience and ultimately, your bottom line. Businesses like Stance, Bank of America, and Starbucks, are all great examples of businesses with omnichannel experiences. Forrester ).And

Omnichannel 148

Omnichannel Multichannel Channel Customer Retention 148

Forrester eCommerce

DECEMBER 17, 2020

Bizrate Insights surveyed shoppers to find out how they are shopping this year. The holiday season is in the home stretch and we’re expecting US online holiday sales this year will top $173 billion – or fully 24% more than last year. With just a week left, some key takeaways from their data indicates that: […].

Consumer 362

Consumer Retail Customer Loyalty Customer Experience 362

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. Greater personalization for consumers has always been one of the primary promises of digital transformations.

Customer Experience 267

Customer Experience Technology Customer Retail 267

Retail TouchPoints

FEBRUARY 6, 2023

How will consumers and markets respond? This is Mercaux’s fourth annual Pulse of Retail survey and encompasses responses from more than 500 retail executives across the UK, U.S., Frictionless Omnichannel “Omnichannel” as a goal is nothing new; retailers have been pursuing this objective for well over a decade.

Payment Services 252

Payment Services POS Omnichannel Retail 252

RetailDive

DECEMBER 13, 2021

Recent survey shows that top performing brands have embraced an omnichannel strategy. Check out their success.

Omnichannel 105

Omnichannel Consumer 105

Retail TouchPoints

MARCH 13, 2023

What a difference a year makes: 12 months ago, Mirakl released the first edition of its consumer survey of 10,000 shoppers around the globe, The State of Online Marketplace Adoption. According to this year’s survey, a remarkable 89% of shoppers across the globe fall into this category. What Loyalty?

Retail 223

Retail Omnichannel Shopping Carts Consumer 223

Retail TouchPoints

SEPTEMBER 20, 2022

Direct-to-consumer brands in particular have been hit hard, with many reporting huge increases in marketing spend in Q1. . A full two-thirds of marketers in a 2022 survey reported that direct mail was consistently delivering the best ROI of any channel they used. Marketing budgets are 9.5% of total company revenue so far this year.

Omnichannel 256

Omnichannel Marketing Social Media Channel 256

Retail TouchPoints

AUGUST 29, 2024

Value-seeking consumers trading down, strategically waiting for discounts and choosing low-cost Chinese shopping apps will soften holiday sales growth to 2% year over year (YoY) both in the U.S. billion global consumers on retail sites. and globally, according to the Salesforce Shopping Index , which analyzes data from more than 1.5

Shipping Costs 253

Shipping Costs Consumer Shipping Supplies 253

Retail TouchPoints

SEPTEMBER 22, 2022

There’s also the hidden cost around omnichannel operations. It’s really the tale of two years ,” said Matt Kramer, National Sector Leader, Consumer and Retail for KPMG US. KPMG’s survey of retail leaders found that 68% of respondents expect sales to improve over last year, while only 24% expect a drop in sales.

Omnichannel 238

Omnichannel Shipping Costs Supplies Fulfillment 238

Retail TouchPoints

NOVEMBER 12, 2024

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. This discrepancy highlights an opportunity for retailers to better connect eco-conscious consumers with relevant product details. The result?

Gifts 224

Gifts Magazine Information Social Media 224

Retail TouchPoints

JUNE 17, 2024

These offers are actually considered “rewards” that consumers automatically receive when they shop, just by linking their debit or credit cards to an app, website or loyalty program. Price sensitivity makes consumers deal seekers. billion was spent — consumers are still facing economic and labor market uncertainties.

Merchant Services 247

Merchant Services Retail Payments Gifts 247