Forrester eCommerce

NOVEMBER 8, 2023

Impulse spending behavior is growing — and companies are finding opportunities both online and offline to entice consumers to add to their basket. Forrester’s February 2023 Consumer Pulse Survey found that roughly one in two of US and UK Gen Z adults report making impulsive decisions when shopping.

Consumer 413

Consumer Retail B2C Marketing 413

Retail TouchPoints

MAY 12, 2021

The effects of the pandemic have left many consumers feeling powerless over their social lives, work lives, and their ability to shop and dine out safely. However, physical spaces can refuel consumer confidence through in-person physical experiences, according to a survey of more than 1,000 U.S.

Consumer 261

Consumer Retail 261

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 261

Consumer Supplies Fulfillment Technology 261

Retail TouchPoints

AUGUST 7, 2020

However, other potentially even more significant trendlines show fundamental changes in consumers’ decision-making process related to picking brands and demonstrating customer loyalty. The survey of 809 U.S. The survey of 809 U.S. Several studies have documented a dramatic shift in spending from physical stores to online.

Consumer 303

Consumer Retail Merchant Services Document 303

Retail Technology Review

OCTOBER 19, 4500

According to a new survey* of 1,000 UK consumers carried out on behalf of JRNI, over half (56%) of consumers plan to do their Christmas holiday shopping early in 2021 due to fears of empty shelves and further lockdown measures.

Consumer 132

Consumer Internet Retail Supplies Retail 132

Retail TouchPoints

MAY 24, 2024

The Consumer Financial Protection Bureau (CFPB) has issued an interpretive rule confirming that buy now, pay later (BNPL) lenders are in essence credit card providers, meaning they will be required to provide consumers with legal protections and rights, including in cases of disputed charges and issuing refunds. 1, 2024.

Consumer 261

Consumer Payment Services Books Marketing 261

Retail TouchPoints

JULY 28, 2020

Numerous industry experts have commented that COVID-19 has accelerated many existing retail trends, most notably consumers’ embrace of digital commerce. But what do those who are directly involved in decision-making — marketers on one side, consumers on the other — really think about this shift? 12 webinar.

Webinar 259

Webinar Consumer Marketing Consumer Goods 259

Retail TouchPoints

OCTOBER 16, 2024

This development follows efforts by major brands like Wendy’s and Walmart to implement real-time pricing technologies, raising questions about AI and consumer protection, privacy, and fair practices. A recent study by Coresight Research and Competera found that 92% of surveyed U.S.

Consumer 300

Consumer Retail Recommendation Customer Loyalty 300

Retail TouchPoints

AUGUST 12, 2021

Online surveys have long reigned near the top of the ad testing toolkit by providing the fastest, most efficient way to gather valuable consumer feedback throughout the creative process. Besides adding depth to traditional survey data, these techniques also improve data quality. Making Surveys Better Listeners.

Improvements 313

Improvements Social Media Consumer Technology 313

Retail TouchPoints

MARCH 11, 2024

New research from the Kearney Consumer Institute (KCI) indicates that there are clear distinctions between loyal customers and brand superfans, which creates even more opportunity for brands to build and nurture shopper relationships — and influence buying behaviors. Brands need to be more honest about what loyalty really means.

Social Media 261

Social Media Consumer Reference Definition 261

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey.

Supplies 257

Supplies Retail Customer Data Technology 257

Retail TouchPoints

APRIL 5, 2022

More than 25% of consumers report that they’ll exceed last year’s Easter or Passover grocery spending. While consumers are planning on more quality time spent with extended family, 26% expect to pay more for gatherings this spring holiday season. With inflation on the minds of consumers , shoppers will be looking for deals.

Consumer 279

Consumer Gifts Supplies Information 279

Retail TouchPoints

NOVEMBER 18, 2022

The 2022 Future of Family report is broken into two parts: the first stemmed from a survey of 4,300 parents from July to August 2022 and analyzed parents’ support systems and purchase behaviors. The second was a survey of 2,600 parents as well as their extended family and friends. Resale Becomes a New Opportunity.

Gifts 284

Gifts Jewelry Consumer Toys 284

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

Consumer 284

Consumer Shipping Costs eCommerce Gifts 284

Retail TouchPoints

JULY 28, 2023

Accenture surveyed more than 10,000 consumers in 16 countries and found that although we’re living in a time of “lasting uncertainty,” the “ resilient consumer ” is uncovering new ways to protect and control what is most important to them. As a result, consumer behaviors are becoming more complex.

Consumer 245

Consumer Multi-channel Retail Leisure 245

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

Consumer 237

Consumer Payment Services Point of Sale POS 237

TalkingRetail

JUNE 10, 2024

As part of its Consumer Pulse survey, KPMG polled 3,000 UK consumers ahead of multiple international sports tournaments being screened this summer.

Consumer 52

Consumer Retail 52

BigCommerce

OCTOBER 21, 2021

Welcome to The Make it Big Podcast, a bi-weekly audio series about all things ecommerce by BigCommerce. One year after…

PayPal 326

PayPal BigCommerce Consumer eCommerce 326

Retail Technology Review

JULY 27, 2021

Uberall, the provider of ‘Near Me’ customer experience marketing solutions, has announced the findings of its survey of over 1,000 UK consumers and their current shopping behaviour.

Consumer 122

Consumer Retail Customer Experience Marketing 122

Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. The 2024 Connected Retail Report includes a survey of 1,012 U.S.

Shipping Costs 261

Shipping Costs Consumer Mobile Channel 261

365 Retail

FEBRUARY 10, 2023

Consumer electronics brands are looking to increase their direct-to-consumer selling in 2023, despite the cost of living crisis and reductions in consumer spending. Amazon has been a mainstay for consumer electronics brands and 69% of those surveyed claimed it is still a key channel.

Channel 120

Channel Consumer Electronics Consumer Electronics 120

Retail TouchPoints

MARCH 18, 2022

A growing number of consumers are concerned about how their purchasing decisions impact the planet, but even the most sustainability-savvy customer may be confused about how best to align purchases with their green principles. Consumers Overwhelmed by Insufficient or Contradictory Sustainability Info. In fact, half of the 1,000 U.S.

Apparel 307

Apparel Consumer Retail Fashion 307

Forrester eCommerce

JULY 23, 2024

Do executives understand generative AI (genAI) better than consumers do? Our research shows that among consumers, generative AI is poorly understood or not at all (see The State Of Consumer Usage Of Generative AI, 2024). Nope — apparently not.

Consumer 284

Consumer Information Customer Experience Technology 284

Retail TouchPoints

FEBRUARY 4, 2021

Not only were consumers shopping more online throughout the pandemic, but they were doing it around the world. The benefits of direct-to-consumer ecommerce have never been more pronounced than they have been since the spread of the COVID-19 pandemic,” said Tommy Kelly, CEO of ESW in an interview with Retail TouchPoints.

Travel 300

Travel eCommerce Beauty and Health Merchant Services 300

RetailDive

DECEMBER 5, 2023

While Amazon is the preferred e-commerce retailer overall, Walmart is the top pick for online grocery shopping, a Bank of America survey found.

eCommerce 128

eCommerce Banking Consumer Retail 128

Retail TouchPoints

FEBRUARY 25, 2022

Gift cards remain a popular purchase among consumers, but they also provide openings for scammers and criminals. In conjunction with the upcoming National Consumer Protection Week, the Retail Gift Card Association (RGCA) is promoting a public service announcement to inform consumers about steps toward secure use.

Gifts 278

Gifts Consumer Payment Services Payments 278

Retail TouchPoints

JUNE 15, 2020

These consumer sentiments, along with the need to protect the health of both shoppers and store associates, means retailers need to be stringent about enforcing social distancing and other safety measures as they reopen. In fact, displaying an abundance of caution will be required to bring many consumers back into physical stores.

eCommerce 149

eCommerce Consumer Retail Payment Services 149

Retail TouchPoints

FEBRUARY 9, 2022

However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake. Let’s take a look at how digital surveys could be the secret to collecting the insightful data and innovation leads you are looking for. How to Track a Customer’s Bad Shopping Experience.

Payment Services 261

Payment Services Shopping Carts Omnichannel Multi-channel 261

TalkingRetail

NOVEMBER 24, 2023

While the impact of shoplifting on retailers is clear to most, new data shows that 45% of UK consumers are also concerned about the rise in shop theft, with Gen Z most likely to say they’re anxious about the increase. The latest data from consumer research company GWI also found that UK consumers believe there needs to.

Consumer 52

Consumer Retail 52

TalkingRetail

SEPTEMBER 30, 2024

British consumers remain focused on cost savings despite falling inflation, according to KPMG’s latest survey. The accountancy firm’s consumer pulse research for September found changes to buying habits developed during the cost-of-living crisis remain, despite inflation having fallen.

Consumer 64

Consumer Retail 64

ChannelAdvisor

NOVEMBER 8, 2023

What do consumers want? Brands and retailers spend their whole careers chasing down answers to these questions — but we’ve revealed them in our 2023 global online survey results. Consumer electronics buyers are the most savvy shoppers, as an astounding 91% visit two or more sites before purchase. Our recommendation?

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

Retail TouchPoints

MARCH 4, 2024

The study also suggests that as the spend amount goes up, it becomes even more important to the consumer that their preferred financing method is available. When it came to purchases of less than $500, 43% of consumers said it was “very important” that retailers offered financing options for that purchase.

Payment Services 284

Payment Services Consumer Small Business Retail Banking 284

Salsify

FEBRUARY 8, 2024

Salsify publishes its 2024 consumer research report — a survey of 2,700 U.S. respondents — highlighting the latest consumer trends and the intricacies of the modern buying journey.

Consumer 131

Consumer eCommerce 131

Practical eCommerce

MARCH 14, 2024

Consumers are responding. The post Card Issuers Are Top BNPL Providers, Survey Finds appeared first on Practical Ecommerce. Credit card issuers offer BNPL options after the checkout.

eCommerce 116

eCommerce Consumer 116

Retail TouchPoints

FEBRUARY 24, 2023

Spurred by the global pandemic, a rise in social activism and the surge of wellness movements, consumer sentiment has shifted significantly over the past few years. Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions.

Consumer 273

Consumer Social Media Recommendation Apparel 273

Forrester eCommerce

JUNE 11, 2020

Results from the our Consumer Technographics® COVID-19 Survey show how UK consumers have adjusted their spending habits and digital behaviors during the pandemic.

Consumer 284

Consumer Customer Experience Customer 284

Retail TouchPoints

JANUARY 31, 2023

Indeed, price was the top consumer need across all income brackets , including 66% of people making $50,000 to $74,999 and 53% making more than $200,000. The financial data comes from Edge Ascential, and the customer perception data is sourced from dunnhumby’s annual survey of 10,000 American grocery shoppers conducted in November 2022. “In

Omnichannel 292

Omnichannel Consumer Supplies Retail 292