retailnext

SEPTEMBER 24, 2019

Retailers depend directly on consumers for their business growth, which has placed shopper experience and customer satisfaction at the top of the priority list, making customer and market research very important. Online Surveys – The perfect way to know what your audience thinks of your products and services is to ask them!

Customer Data 88

Customer Data Improvements Customer Social Media 88

RetailMinded

NOVEMBER 23, 2022

As a retailer, you likely already have a wealth of customer data. This data can include customer contact information, purchase history, and demographic information. In addition, analyzing customer data can help you to identify trends and anticipate future demand.

Customer Data 52

Customer Data Cryptography Customer Retail 52

Sailthru

FEBRUARY 5, 2020

In many cases, poor customer data management will be the catalyst. We all know that customer data is crucial for personalization, especially in the earliest stages of the customer journey as you’re still establishing that relationship. But how do you go about getting it? Context matters.

Customer Data 97

Customer Data Customer Multi-channel Mobile Payments 97

Groove

AUGUST 19, 2024

Integrating your eCommerce tech stack is key for creating a smooth experience for both customers and employees. Benefits of The Gorgias Klaviyo Integration Integrating platforms allows you to upgrade the customer experience provided by your eCommerce store, as well as increase the efficiency of your in-house team.

Customer Data 195

Customer Data Customer Experience Information eCommerce 195

Retail TouchPoints

AUGUST 29, 2024

This soft projection is reaffirmed by Salesforce consumer surveys indicating that although 47% of shoppers say they will buy the same amount as they did in 2023, 40% plan to spend less this year. The old playbooks still work, and that [customer] acquisition is gold.” While holiday sales grew 3% YoY in 2023, reaching $1.17

Shipping Costs 273

Shipping Costs Consumer Shipping Supplies 273

Retail TouchPoints

AUGUST 30, 2023

based survey conducted by Dynata. With customer behaviors and expectations changing so rapidly, it’s difficult to pinpoint what truly drives this lack of brand love and loyalty. Nearly two-thirds of consumers ( 65% ) say they “love” fewer than three brands, according to a U.S.-based But what’s happening in retail specifically?

Customer Loyalty 261

Customer Loyalty Retail Shipping Costs Financial Services 261

GetElastic

DECEMBER 7, 2017

Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). This is similar to the insights gleaned from clickstreams—and a powerful way for retailers to create personalized, data-driven shopping experiences.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

GetElastic

DECEMBER 7, 2017

Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). This is similar to the insights gleaned from clickstreams—and a powerful way for retailers to create personalized, data-driven shopping experiences.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

Rishi Rawat

SEPTEMBER 20, 2018

After a recent visit with a local ophthalmologist, I received this Voice of the Customer survey request: I doubt this survey request was successful for a number of reasons. If any patients decided to continue reading, they would have been met with similar copy that provides no incentive for completing the survey.

Customer Data 70

Customer Data Customer Article 70

Retail TouchPoints

OCTOBER 16, 2023

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards. Amplify insights through targeted surveys.

Social Media 274

Social Media Consumer Information Marketing 274

Forrester eCommerce

JANUARY 10, 2022

Customer data platforms (CDPs) are among marketers’ top marketing technology (martech) priorities in Asia Pacific (APAC).

B2C 195

B2C Customer Data Technology Marketing 195

Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. The Gen Z Factor. Consumer behavior is constantly in flux.

Mobile 326

Mobile Customer Data Recommendation Fashion 326

Retail TouchPoints

AUGUST 19, 2024

A backlash soon followed as customers felt spooked by the sense that they were under surveillance from companies they once trusted. Privacy and customer satisfaction are now closely intertwined. America’s retail giants should anticipate that other states will follow suit and transition to less invasive, more granular data models.

Retail 301

Retail Customer Loyalty Consumer Social Media 301

ESW

SEPTEMBER 3, 2018

The Importance of Customer Data and Privacy Protection for International eCommerce: Why Should We Care? According to Forbes contributor Mitch Barnes , over half of surveyed consumers had shopped from an overseas site within the past six months. Where to Go From Here: Customer Data, Fraud and Privacy Practices to Consider.

Customer Data 84

Customer Data eCommerce Customer Consumer 84

Retail TouchPoints

DECEMBER 15, 2022

Also, it is not enough for marketers to just ‘know’ their customers; it is important for them to be one step ahead and predict what they need and how they will behave. In the current scenario, what customers expect from brands is often changing in a dynamic manner. Sachin Dev is Director of Pre-Sales and Solutioning at Algonomy.

Multi-channel 246

Multi-channel POS Customer Data Mobile 246

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. Influx of AI and Hyper-Personalization AI and hyper-personalization will be a driving force in B2B ecommerce in 2024.

B2B 259

B2B eCommerce BigCommerce Omnichannel 259

Sailthru

FEBRUARY 5, 2019

In research sponsored by Mastercard, “The Age of Personalization: Crafting a Finer Edge,” HBR surveyed 600 business executives in various industries about personalization. According to HBR’s survey, 90% of business executives agreed that customers expect organizations to know their interests and anticipate their needs.

Recommendation 60

Recommendation Customer Experience Customer Loyalty Customer Data 60

Retail TouchPoints

SEPTEMBER 8, 2023

Two types of technological change are causing the proverbial sleepless nights for business-to-consumer (B2C) marketers: updating data strategies to adapt to data deprecation, and introducing or enhancing their organization’s AI capabilities.

B2C 260

B2C Marketing Technology Customer Data 260

Retail TouchPoints

JUNE 18, 2024

As the regulatory landscape and practical applications of third-party data continue to shift, brands must adjust their investment and priorities to tactics that allow them to collect their own customer data. Collecting Your Own Data Brands are likely already collecting their own data in some way from their websites or apps.

Retail 259

Retail Games Information Technology 259

Smile.io

JULY 2, 2020

What would your business strategy look like if you didn't have access to any sort of customer data? In short, without understanding your user's key data touchpoints such as demographics, preferences, lifestyles, purchase behaviors, among other things, your brand would be lost in a sea of sameness.

Customer Data 46

Customer Data Live Chat Customer Merchant Services 46

Retail TouchPoints

FEBRUARY 27, 2024

This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations. A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand.

Payment Services 273

Payment Services Retail POS Operations 273

ESW

SEPTEMBER 3, 2018

The Importance of Customer Data and Privacy Protection for International eCommerce: Why Should We Care? According to Forbes contributor Mitch Barnes , over half of surveyed consumers had shopped from an overseas site within the past six months. Where to Go From Here: Customer Data, Fraud and Privacy Practices to Consider.

Customer Data 60

Customer Data eCommerce Customer Consumer 60

Retail TouchPoints

JANUARY 11, 2021

Businesses that can identify customers’ needs and preferences and meet them in the moment will pull ahead of the pack. One such area where on-demand data can help retailers is inventory. A recent study found that only 22% of D2Cs surveyed experienced a sales decline.

Small Business Retail 256

Small Business Retail Retail eCommerce Social Media 256

Retail TouchPoints

NOVEMBER 12, 2020

The tool seeks to help retailers capture much more customer data, and at a faster rate compared to surveys and mystery shoppers. Associates using the platform can talk to customers as they normally would, except that a mic captures their conversations.

Multi-channel 246

Multi-channel Customer Social Media Retail 246

Retail TouchPoints

MARCH 5, 2024

First-party customer data. The most important component of building an RMN is first-party data — a dataset of all your customers’ shopping habits and preferences. The first step on the path to building your own RMN is to establish mature systems for collecting, segmenting and utilizing your data.

Retail 261

Retail Customer Data Channel Mobile 261

Retail TouchPoints

FEBRUARY 28, 2023

Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often. Our survey data provides that answer from the shopper’s perspective: 60% of U.S.

Retail 283

Retail Books Consumer Social Media 283

Retail TouchPoints

FEBRUARY 18, 2022

These changes are reflected in Namogoo ’s annual survey of ecommerce executives , conducted this year in partnership with Microsoft, which benchmarks where retail leaders will be focusing their investments in the coming year and how they’re measuring success. 95% of Executives Want to Prioritize Cost Optimization.

eCommerce 293

eCommerce Shipping Costs Channel Operations 293

Retail TouchPoints

MAY 12, 2021

In Signifyd’s most recent consumer sentiment survey, conducted by market researcher Upwave, nearly 75% of consumers said they would reduce the amount of time they spent shopping in stores during the holiday season — or avoid stores altogether. Why Multichannel for Jewelry Retailers?

Jewelry 259

Jewelry Multichannel Retail Merchant Services 259

Retail TouchPoints

JULY 5, 2022

Nearly four in 10 ( 37% ) of retail decision-makers said their ecommerce business is not meeting profitability targets in the Publicis Sapient/Salesforce survey, which was conducted in partnership with Ipsos. Beyond that, 27% said ecommerce is hurting overall profitability, and 25% said their ecommerce operation was not profitable at all.

Shipping Costs 319

Shipping Costs eCommerce Retail Merchant Services 319

Retail TouchPoints

NOVEMBER 9, 2023

Businesses perceive geopolitical tensions as the foremost threat to the global economy, according to an Oxford Economics survey. With the increase of digital warfare, geopolitical cyberattacks are not only jeopardizing sensitive customer data but also eroding trust in online shopping globally.

Retail 300

Retail BigCommerce eCommerce Platforms eCommerce 300

Retail TouchPoints

SEPTEMBER 26, 2024

Due to AI tools that make it easier for criminals to synthesize identities from stolen customer data and manage them, banks and commerce are expected to lose close to $5 billion this year to this type of fraud. In fact, account creation fraud rates are growing fastest in the retail sector, with 44.7%

Payments 256

Payments Payment Services Retail Banking 256

Retail TouchPoints

OCTOBER 16, 2024

A recent study by Coresight Research and Competera found that 92% of surveyed U.S. AI pricing doesn’t require personal customer data to generate optimal prices — despite the FTC’s concerns about surveillance pricing. The Rise of AI in Retail Pricing The adoption of AI in retail pricing is accelerating.

Consumer 300

Consumer Retail Recommendation Customer Loyalty 300

Retail TouchPoints

FEBRUARY 1, 2024

Even though inflation has been easing in recent months, a majority ( 70% ) of retail CFOs say they plan to raise prices in 2024 — although 60% said the price hikes would be slight rather than significant, according to the 2024 Retail CFO Outlook Survey from consulting firm BDO.

Games 215

Games Retail Definition Management 215

Retail TouchPoints

APRIL 5, 2024

And marketers with a strong data foundation can create a seamless synergy between their CDP and MMH systems, fostering real-time communications that move at the speed of the customer’s interaction with the brand. Pini Yakuel is the Co-founder and CEO of Optimove , a customer-led marketing platform.

Retail 307

Retail Games Multi-channel Leisure 307

Retail TouchPoints

FEBRUARY 23, 2023

Even though 45% of consumers expressed a lack of understanding of how AI technology is being implemented, 75% believe there is potential for AI to have an impact on customer experience, according to a survey by RedPoint Global. They’re going to be more comfortable if they’re getting precise answers [from chatbots].

Retail 273

Retail Technology Customer Experience Consumer 273

Retail TouchPoints

OCTOBER 22, 2024

The blend of technology and personal service ensures that customers receive timely responses while feeling valued and understood. IVAs also can efficiently capture customer feedback through surveys, chat interactions and follow-up emails. The personalized, one-to-one service that launched their success becomes unscalable.

Payment Services 261

Payment Services Small Business Retail Recommendation Technology 261

Retail TouchPoints

FEBRUARY 2, 2021

Coresight Research and Blue Yonder took a look at what building a better infrastructure will mean for supply chains going forward during the Supporting the Customer Journey: Localization for Speed to Market & Flexibility webinar, which examined the findings of a survey of both retailers and shoppers.

Supplies 187

Supplies Webinar Hobbies Customer Data 187