Retail TouchPoints

JULY 30, 2024

28 in what is believed to be a first for a department store. The move was reportedly prompted in large part by a rash of crime and a resulting decline in foot traffic in the Union Square shopping district where the store is located. With that, beginning Aug.

Department Stores 265

Department Stores Operations Customer Consumer 265

Retail TouchPoints

MAY 4, 2021

Family-owned department store chain Boscov’s is upgrading its ecommerce ecosystem through an expanded partnership with unified commerce platform Kibo. Currently marking its 107th anniversary, Boscov’s operates 48 department stores in the Northeast and Mid-Atlantic.

Department Stores 260

Department Stores Mobile eCommerce Customer Experience 260

Retail TouchPoints

JANUARY 13, 2021

From there, the firm surveyed 530 consumers and leveraged a team of five UX designers to give each retailer a score out of 100 in seven relevant categories: overall experience, search, shop, cart, buy, fulfillment and returns. CI&T determined the top 10 connected retailers through a multi-step process.

Other 256

Other Customer Experience Omnichannel Customer 256

Retail TouchPoints

OCTOBER 10, 2024

“Delivering a great fan experience is central to everything we do here at Lumen Field, and our customers love the convenience of Amazon’s Just Walk Out technology,” said Zach Hensley, Seahawks VP of Operations and General Manager of Lumen Field in a statement.

Supplies 242

Supplies Retail Payment Services Apparel 242

Retail TouchPoints

MAY 29, 2024

Businesses and organizations across virtually all markets and niches are exploring how artificial intelligence (AI) could benefit their operations. AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market.

POS 300

POS Merchant Services Point of Sale Department Stores 300

Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Department Stores 261

Department Stores Fulfillment Supplies Improvements 261

Retail TouchPoints

NOVEMBER 19, 2024

In addition to extended store hours, increased inventory pressures and customers who often are even more impatient than normal, these workers also often find themselves working more hours at a time when many other employees are taking time off. “On The reality is not everyone is going to get that time off.

Retail 253

Retail Department Stores Customer Consumer 253

Retail TouchPoints

MAY 26, 2022

AEO acquired Quiet Platforms in November 2021 as part of its ongoing effort to create an “on-demand, hyper-scaled operations platform that enables brand success” both for itself and other merchants, according to Executive Chairman and CEO Jay Schottenstein. In the last year alone the company has: Secured $1.5

Supplies 252

Supplies Department Stores Fulfillment eCommerce 252

Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores. growth at Bloomingdale’s stores during the same period. This was compared to a 3.3%

Department Stores 267

Department Stores Presentation Marketing Customer Experience 267

Kibo

MARCH 17, 2023

Overall, incorporating fulfillment data earlier in the shopping journey is essential to creating a positive customer experience and improving overall satisfaction. Leveraging a flexible sourcing strategy can help you manage and meet customer expectations while streamlining operations.

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

Retail TouchPoints

MAY 22, 2023

He started building this empire that went from a tiny little store that sold a little bit of electronics and appliances into a $350 million a year business that has expanded to three states and 13 stores.” We don’t want to be just a store that sells stuff that everyone else sells ,” said Nerubay. ‘A We sound like them.

Other 281

Other Payment Services Banking Department Stores 281

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., 2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. Beginning Jan.

Department Stores 232

Department Stores Omnichannel Operations Retail 232

Retail TouchPoints

OCTOBER 31, 2023

The 23-year-old organization has conducted hundreds of research projects, including interviews of criminals about the criteria they use when deciding which stores to hit. Be tough — but preserve the customer experience. This could help them harmonize twin goals — deterring crooks and preserving the customer experience.

Sporting Goods 262

Sporting Goods Vend Customer Experience POS 262

Retail TouchPoints

JUNE 21, 2021

How can we create a platform that allows them to customize the product the way they want it? One thing we know about consumers is that they are all looking for real-time customized experiences. They’re really looking for real-time personalized experiences.

Retail 260

Retail Webinar Department Stores Arts 260

365 Retail

MAY 14, 2024

Amex’s research surveyed 500 senior decision makers across UK retail and hospitality businesses of all sizes, with at least one physical store, exploring their current challenges, investment priorities, and customer attraction strategies.

eCommerce 107

eCommerce Customer Retail Merchant Services 107

Retail TouchPoints

JANUARY 19, 2022

“Wherever we show up in stores, we want to make sure it’s portrayed in a way that’s consistent,” he said. Although Ralph Lauren has exited some mid-tier department stores, Louvet maintained his stance that department stores will continue to play a role in the Ralph Lauren ecosystem both in the U.S. and globally.

Department Stores 250

Department Stores Fashion Consumer Omnichannel 250

Retail TouchPoints

JANUARY 27, 2023

Grupo Coppel, which operates one of Mexico’s largest department stores, Coppel , as well as a major banking network in the country, has launched Coppel Access — a mobile wallet designed to provide millions of unbanked and underbanked Mexican consumers in the U.S. with mobile financial services. Developed with Grupo Coppel’s U.S.

Financial Services 144

Financial Services Payment Services Department Stores Banking 144

Retail TouchPoints

JUNE 22, 2021

HBC will spin off the ecommerce operations of Saks OFF 5TH into its own independent entity through a partnership with Insight Partners. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices. Saks OFF 5TH Chief Customer Officer Rob Brooks will become President of O5.

Other 160

Other Specialty Retailers Apparel Department Stores 160

Retail TouchPoints

OCTOBER 24, 2024

Marketers’ traditional funnel-shaped operating model has been completely upended by the evolving and expanding world of ecommerce. Every Rokt interaction pulls from more than 30 different data points in real time to build personalized ad units that ensure the best offers for each customer.

Merchant Services 224

Merchant Services Shipping Costs Payment Services Payments 224

365 Retail

MARCH 7, 2023

Qlik ® today announced that the UK’s largest family-owned department store, Fenwick , has adopted Qlik Cloud ® , to advance its analytics capabilities and empower more employees at the company to use data in their day-to-day roles.

Department Stores 67

Department Stores Customer Experience Supplies Fashion 67

Retail TouchPoints

NOVEMBER 15, 2023

Unions Accuse REI of Unfair Labor Practices Another Seattle-based company, REI , is being targeted by two strong unions: the United Food and Commercial Workers International Union (UFCW) and the Retail, Wholesale and Department Store Union (RWDSU) with a total of 80 charges of unfair labor practices.

Department Stores 278

Department Stores Customer Retail Customer Experience 278

RTP blog

AUGUST 30, 2019

If you’ve ever wandered into a beauty retailer’s store or lost yourself in the beauty section of a department store, you know all too well the endless number of alternatives the consumer faces when trying to figure out which beauty products to purchase. And quite honestly, they have every right to that expectation.

Customer Retention 150

Customer Retention Department Stores Customer Experience Fashion 150

Retail TouchPoints

MARCH 3, 2023

Macy’s Sees its Future in Luxury and Off-Mall Locations Macy’s has been diligently modernizing its operations for the past several years, and its performance in the coming months will be a sign of whether its efforts are paying off. “That’s a clear advantage in the near term and remains our focus over the long term.”

Department Stores 282

Department Stores Operations Gifts Fashion 282

Retail TouchPoints

MARCH 1, 2024

We operate our own factory in the Philippines, but we don’t run it as a profit center, so if there’s something that’s important for a brand, we can do small quantities. That [department store] channel has had its issues in terms of growth, but [these retailers] are just as important to us as our dot-com business,” said Natori. “We

Social Media 216

Social Media Department Stores Supplies Technology 216

Retail TouchPoints

OCTOBER 19, 2020

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. The retailer will charge $14.95 on orders under $49 and $9.95 for orders larger than that amount.

Department Stores 278

Department Stores Mobile eCommerce Customer 278

Retail TouchPoints

AUGUST 8, 2024

For example, it would have been far better for department stores to take more risks 20, 15 or even 10 years ago, than to keep putting these incremental changes into the world.

Management 237

Management Books Department Stores Social Media 237

Retail TouchPoints

SEPTEMBER 3, 2020

Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits. Normally, apparel returns are roughly 7.5%

Shipping Costs 330

Shipping Costs eCommerce Merchant Services Retail 330

Retail TouchPoints

AUGUST 10, 2020

In contrast to Amazon’s regional DCs, which can span one million square feet or more, a former department store would facilitate the retail giant’s ability to make last-mile deliveries more efficiently. Mall locations appeal to Amazon because they tend to be located near highways and population centers.

Department Stores 220

Department Stores Article Shipping Other 220

Retail TouchPoints

MAY 5, 2021

The result of this integration is a more consistent customer experience that can be mapped and optimized throughout the journey, from discovery to purchasing and aftercare. Another dimension to the ‘convenience’ experience is contactless delivery of services and products.

Multi-channel 197

Multi-channel Retail Technology Customer Experience 197

Retail TouchPoints

OCTOBER 6, 2022

YOY growth this holiday season, whereas department stores will only see a 0.3% Focus on bringing people back to stores: In-store retail sales are expected to increase 7.9% The retailer decided to automate specific parts of its contact center operations and employed AI to aid agents in resolving customers issues quickly.

Shipping Costs 252

Shipping Costs Payment Services Merchant Services Payments 252

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

Clothing 232

Clothing Payment Services Apparel Department Stores 232

Retail TouchPoints

SEPTEMBER 21, 2020

3, Best Buy is shortening operating hours across the company — stores, corporate offices, field offices and in-home installation services — and all U.S. Nordstrom stores and operations centers will remain open on Nov. On Election Day, Nov.

Sporting Goods 259

Sporting Goods Retail Department Stores Arts 259

Kibo

OCTOBER 1, 2022

We had a slew of speakers covering everything from digital transformation and customer experience to order management and omnichannel journeys. Ace Hardware’s Digital Transformation Leads to Award Winning Omnichannel Experience. Below highlights a few of our sessions and the key themes from the event. Hall of Fame.

Subscription 62

Subscription Omnichannel Department Stores Retail 62

Retail TouchPoints

JUNE 1, 2021

To be sure, some of the retailers debuting marketplaces are looking to compete directly with Amazon: Walmart , Target , Hudson’s Bay and the planned Debenhams marketplace (under new owner Boohoo Group ) are all essentially huge digital department stores with broad category reach. But this model is unlikely to work for most retailers.

Shipping Costs 293

Shipping Costs Drop Ship Department Stores eCommerce 293

Retail TouchPoints

SEPTEMBER 22, 2020

We’re offering that type of service she’d get in a department store, digitally.”. She added that between ever-changing regulations, guidelines for store openings and operations, a recession and shifting consumer sentiment, “forecasting is impossible. Lesson 3: Plan for the worst, hope for the best.

eCommerce 246

eCommerce Department Stores Social Media Channel 246

Retail TouchPoints

FEBRUARY 22, 2023

Mardi Najafi, Figure3: We’ve seen a shift in priorities over the course of the last five years or so, with the decrease in traffic to big anchor tenants in the mall – namely department stores – partly due to their late pivot to a seamless, omnichannel approach. It diluted the whole thing.

Omnichannel 294

Omnichannel Department Stores Consumer Banking 294

Pivotree Blog

OCTOBER 10, 2023

Integrated ecosystems are what’s driving speed and efficiency in today’s supply chain operations. It’s also helpful to be able to customize your ecosystem to meet unique requirements that may not be built into a solution. .”

Supplies 52

Supplies Order Fulfillment Fulfillment Omnichannel 52