Forrester eCommerce

MAY 5, 2020

Take Netflix, for example: its investor FAQ page explains that its competition is not merely other streaming services, but also other leisure activities like reading a book. When it comes to vying for consumers’ attention and share of wallet, brands face an increasingly varied mix of competitors.

Leisure 311

Leisure Books Marketing Other 311

Retail TouchPoints

OCTOBER 16, 2024

This is particularly advantageous for retailers like clothing stores, eyewear shops and makeup brands, where it’s key to enhance how customers see themselves. Cooler halogen lighting around 3000K, for instance, might be employed to drive impulse buys. Tom Simon is Design & Product Development Director for Juniper.

Customer 212

Customer Retail Leisure Consumer 212

365 Retail

JANUARY 29, 2024

This free-entry event extends its reach far beyond the retail world, offering invaluable resources, insights, and networking opportunities for sectors including hospitality, leisure, and more. It’s an unmissable event for anyone committed to creating compelling and effective physical customer experiences.

Events 111

Events Leisure Seminar Customer Experience 111

Retail TouchPoints

DECEMBER 29, 2023

The consistent appeal of sneakers and sportswear has grown in recent times with customers, particularly from the Gen Z demographic , continuing to favor them as everyday items for leisure and now work.

Apparel 238

Apparel eCommerce Fulfillment Order Fulfillment 238

365 Retail

MARCH 17, 2023

These shoppers are more likely than ever to do this with friends and combine shopping with other leisure pursuits. These are some of the findings of a new research report commissioned by creative customer experience marketing agency Gekko and carried out by YouGov.

Banking 95

Banking Home Furnishings Leisure Retail 95

365 Retail

OCTOBER 20, 2023

It’s not only retail-centric; representatives from the hospitality and leisure industries will also find tremendous value. Think of this as a two-day intensive course on enhancing physical spaces to attract and retain customers, a must-attend event for businesses involved in crafting consumer experiences in any physical space.

Leisure 52

Leisure Seminar Retail Events 52

Retail TouchPoints

MARCH 16, 2023

According to Hofstede Insights, Brazil’s national culture tends toward collectivism (loyalty to a group, such as extended family) and indulgence (prioritizing leisure time). Taobao’s convenient peer-to-peer instant messaging support gave it a competitive edge because the company’s customer experience was better suited to the target market.

Consumer 278

Consumer Leisure Technology Travel 278

Retail TouchPoints

DECEMBER 22, 2023

Bridging Physical and Digital Retail Experiences with the Power of QR Codes In order to win over consumers in an increasingly competitive landscape, retailers are turning to technology like QR codes to help bridge in-store experiences with the digital world.

Retail 283

Retail Consumer Leisure Information 283

365 Retail

JULY 5, 2024

International fashion retailer Mango has opened a new store at Silverburn today (5 July), joining the growing lineup of fashion brands housed in the exciting retail and leisure destination.

Fashion 57

Fashion Leisure Clothing Accessories 57

Retail TouchPoints

DECEMBER 2, 2020

Traditionally, sport/leisure apparel and footwear brand FILA relied primarily on retailers to get its products on the bodies and feet of consumers. FILA needed to quickly move its website experience from a relatively static brand catalog to an appealing, efficient direct-to-consumer sales portal.

Apparel 184

Apparel Customer Experience B2B Leisure 184

Retail TouchPoints

APRIL 5, 2024

If an iGaming company doesn’t respond to a gamer’s quirks, likes or dislikes in a matter of moments, that “customer” will move to an iGaming company that does respond. There is no leisurely browsing as in retail.

Retail 298

Retail Games Multi-channel Leisure 298

Retail TouchPoints

JULY 28, 2023

Leisure travel, luxury products and eating out were among the discretionary categories that saw the biggest bump year over year. Nearly three-quarters of consumers ( 73% ) said they expect their disposable income to stay the same or improve over the next 12 months.

Consumer 225

Consumer Multi-channel Retail Leisure 225

365 Retail

JULY 18, 2024

As of 1st July 2024, Debenture PLC, known for its management of retail and leisure destinations, announced its rebrand to XPE Group PLC. The new store supports our strategy of elevating Eldon Square, providing unparalleled opportunities for engaging customer experiences.

Leisure 62

Leisure Fashion Customer Experience Events 62

365 Retail

OCTOBER 7, 2024

The 4,500 sq ft store will be located within Westfield London , Europe’s largest shopping and leisure destination, offering an exciting opportunity for Dunelm to extend its reach to Londoners and visitors alike. The brand has grown significantly from its origin as a market stall in Leicester to become a leading name in home furnishings.

Home Furnishings 62

Home Furnishings Leisure Customer Experience Events 62

365 Retail

APRIL 5, 2024

This initiative aligns with Angel Central’s goal to elevate its retail and leisure offerings to better serve its visitors. Scheduled to welcome customers later this month, the new KIKO Milano store will be housed in an 818 sq ft space alongside notable brands like Rituals and MUJI.

Leisure 62

Leisure Management Customer Experience Events 62

365 Retail

OCTOBER 11, 2022

Unsurprisingly, six in 10 (60%) respondents say a convenient shopping experience remains a high priority when spending with a retailer. But with two thirds (65%) valuing businesses that accommodate last-minute purchases and quick delivery, retailers need to keep a positive customer experience front of mind to stay ahead of competitors. .

Leisure 98

Leisure Merchant Services Customer Experience Consumer 98

365 Retail

NOVEMBER 15, 2021

He was most recently at Bourne Leisure, where he was Food and Beverage Director for Butlins. Andrew Bracey, Dobbies’ Chairman, said: “As we grow Dobbies organically and by acquisition we are always trying to improve what we offer our customers. John Dunning is appointed as Dobbies’ Restaurant Director.

Food and Beverages 73

Food and Beverages Leisure Improvements Customer Experience 73

Retail TouchPoints

AUGUST 17, 2020

In today’s rapidly changing world driven by technology innovation and customer behaviour change, the competition is tougher, margins are tighter and every penny counts. It’s essential if you’re going to deliver a consistently good customer experience and is the springboard to exploit opportunities.

Retail 178

Retail Operations Travel Leisure 178

365 Retail

NOVEMBER 15, 2023

Lakeside Shopping Centre is a prominent retail and leisure destination spanning 1.6 Significant investment has gone into the new space – reflected in increased prominence in the mall, better accessibility, as well as an enhanced customer experience – all of which will act as footfall drivers. “M&S

Leisure 98

Leisure Clothing Customer Experience Beauty and Health 98

Retail TouchPoints

DECEMBER 5, 2023

As a result, shopping during this period is not merely a leisure activity but a cultural norm. Much as gym subscriptions spike around January in the UK, shopping spikes for the Chinese during Chinese New Year as people look to start the new year off fresh with a new wardrobe, pair of shoes or earrings.

Marketing 228

Marketing Food and Beverages Travel Retail 228

Wiser

SEPTEMBER 18, 2023

Parents and students alike can browse and compare a vast array of products at their leisure from the comfort of their homes. Tracking customer feedback, for both your own and competitor’s products, is crucial to understanding market sentiments.

Electronics 148

Electronics Retail Shipping Costs Leisure 148

365 Retail

JULY 18, 2023

Trentham – in the heart of Staffordshire – sets itself apart from internet shopping thanks to its mix of independent retailers, big brand names, a garden centre, food and drink premises, leisure experiences and award-winning gardens. We’re delighted to welcome a host of new businesses to Trentham taking us to 100% retail occupancy.

Leisure 52

Leisure Retail Outdoor Accessories 52

Retail TouchPoints

JULY 21, 2021

Touting a kaleidoscope of colors, interactive installations and modular spaces, visitors can choose their own adventure and bask in newfound creative freedom: they can leisurely browse products, do arts and crafts, partake in theater workshops and even join an impromptu story time around a play camp site and fireplace.

Arts 243

Arts Toys Leisure Workshop 243

365 Retail

OCTOBER 26, 2023

This comprehensive project includes retail, F&B, leisure facilities, community play areas, and new residential developments. That’s the enduring appeal of the outlet experience, and why retailers continue to incorporate outlet into their multi-channel strategies.”

Food and Beverages 62

Food and Beverages Multi-channel Leisure Management 62

Retail TouchPoints

MARCH 8, 2022

Through visitor surveys, Grant learned that consumers felt they were in a “no-pressure environment” that allowed them to browse and experience products freely and in a more tangible way. While the goal for any team is to create content that drives engagement and action, accuracy is even more central for the Babylist business.

Social Media 292

Social Media Leisure Consumer Toys 292

Retail TouchPoints

NOVEMBER 17, 2021

consumers rarely or never go shopping as a leisure activity; A Shopify survey of North American consumers revealed that 40% used a curbside pickup service during COVID, and nearly as many — 38% — plan to continue using these services even after the pandemic passes. Hoyler noted that: 94% of U.S.

Consumer 306

Consumer Omnichannel Leisure Supplies 306

365 Retail

JANUARY 24, 2022

Following the oppression of isolation brought on by the pandemic, shopping-for-leisure in physical stores begins to replenish our essential need for real-time experiences and face-to-face interaction. female buyer pays with bank card in tea shop. Happy seller smiling, excellent service.

White Paper 52

White Paper Leisure Banking Download 52

365 Retail

JUNE 6, 2023

Braehead, a prominent retail and leisure destination in the UK, proudly announces the opening of a new store by renowned jewellery retailer, Pandora. The newly opened Pandora Braehead store offers a modern and inviting atmosphere, designed to enhance the customer experience.

Leisure 52

Leisure Management Customer Experience Retail 52

365 Retail

APRIL 20, 2022

New measures requiring legal changes, such as tackling fake reviews, will come into effect following parliamentary approval.

Consumer 62

Consumer Leisure Small Business Retail Subscription 62

365 Retail

JANUARY 24, 2024

Personalized lighting and music settings adjust to match the preferences of customers, creating an atmosphere that’s less about shopping and more about enjoying an experience. This subtle yet impactful use of technology makes shopping feel more like a leisurely activity than a chore.

Operations 52

Operations Retail Leisure eCommerce 52

365 Retail

AUGUST 22, 2022

Entrants needed to demonstrate how technology enhances the retail store and enriches the customer experience. Cannabotech’s science-driven approach is prominent in its My Being retail store and in-store experience. The shortlist represents some of the very best in global retail, leisure and hospitality design and display.

Retail 57

Retail Leisure Technology Recommendation 57

365 Retail

JULY 26, 2023

Creating unique customer experiences is increasingly important – and this interactive, fully-immersive store speaks directly to that. Blanchardstown Centre is Dublin’s largest retail and leisure destination, spanning 1.1 million sq ft in total. million people.

Leisure 52

Leisure Gifts Events Accessories 52

365 Retail

JUNE 10, 2024

Any review of this system must include meaningful consultation with the retail, leisure, and hospitality sector. Many sectors, including hospitality and retail, are facing chronic skills shortages which impact business performance and customer experience. Reintroduce tax-free shopping.

Multi-channel 57

Multi-channel Leisure Recommendation Events 57

RTP blog

APRIL 12, 2019

As co-founder and co-CEO Dave Gilboa told the Vancouver Sun : “We’ve always thought that shopping for eyewear should feel a little like browsing at a library — leisurely, filled with pleasant surprises, and better with friends alongside.” The fit-out of its new store in Vancouver is designed to resemble a library.

Retail 150

Retail Leisure Technology Recommendation 150

365 Retail

JUNE 12, 2023

The venture not only brings next-gen technology to the Bluewater Shopping and Leisure Destination but also allows consumers to experience and comprehend Dyson’s technological advances in an unparalleled setting. Beyond brick and mortar retail, Dyson is bridging the gap between online and offline experiences.

Demo 51

Demo Leisure Technology Consumer 51

365 Retail

JULY 5, 2022

With the internet offering unlimited choice for products, goods and services, customers are constantly looking for the best option to suit them. Brands should take a proactive, rather than reactive approach, to increase customer loyalty. Fix the roof before it’s raining. Utilise data .

Leisure 70

Leisure Customer Loyalty Customer Experience Consumer 70

RTP blog

MAY 24, 2017

Every year, the retail industry generates hype about the next great technology that’s going to change the customer experience forever. And while many of these technologies eventually do enhance the shopping experience in a variety of ways, it’s rare that the practical reality equals the initial promise.

Retail 150

Retail eCommerce Technology Leisure 150