365 Retail

JUNE 11, 2024

Among the core themes of MAPIC 2024 is the emphasis on creating memorable customer experiences within physical retail spaces. New retail projects must be diverse and multifunctional, integrating product testing, sales, repairs, second-hand goods, and immersive experiences to retain and attract customers.

Leisure 62

Leisure Retail Events Customer Experience 62

Retail TouchPoints

DECEMBER 29, 2023

The consistent appeal of sneakers and sportswear has grown in recent times with customers, particularly from the Gen Z demographic , continuing to favor them as everyday items for leisure and now work. Launching incentive and loyalty programs is an effective way of appealing to the customer and their interests.

Apparel 231

Apparel eCommerce Fulfillment Order Fulfillment 231

365 Retail

JANUARY 29, 2024

This free-entry event extends its reach far beyond the retail world, offering invaluable resources, insights, and networking opportunities for sectors including hospitality, leisure, and more. It’s an unmissable event for anyone committed to creating compelling and effective physical customer experiences.

Events 111

Events Leisure Seminar Customer Experience 111

Retail TouchPoints

APRIL 5, 2024

iGaming companies typically have minutes at most, and usually only seconds, to retain or lose a customer. If an iGaming company doesn’t respond to a gamer’s quirks, likes or dislikes in a matter of moments, that “customer” will move to an iGaming company that does respond. There is no leisurely browsing as in retail.

Retail 293

Retail Games Multi-channel Leisure 293

Forrester eCommerce

MAY 5, 2020

Take Netflix, for example: its investor FAQ page explains that its competition is not merely other streaming services, but also other leisure activities like reading a book. When it comes to vying for consumers’ attention and share of wallet, brands face an increasingly varied mix of competitors.

Leisure 311

Leisure Books Marketing Other 311

Retail TouchPoints

JANUARY 13, 2021

Most online shopping is aimed at customers who already know what they want. Maxx’s website, and neither have most of its loyal customers. Their treasure hunting format is tactile, spontaneous and even a little messy — an experience they couldn’t successfully reproduce online. You’ve probably never shopped at T.J.

Customer 193

Customer Social Media Mobile eCommerce 193

Optimizely

NOVEMBER 29, 2018

Whether you’re welcoming an influx of new customers from Black Friday and Cyber Monday or planning for growth next quarter, it’s always a good time to assess how new customers fit into your ecommerce brand’s overall marketing goals. will help contribute to a positive customer experience leading up to their first purchase.

eCommerce 252

eCommerce Customer Social Media Customer Loyalty 252

Retail TouchPoints

DECEMBER 22, 2023

Bridging Physical and Digital Retail Experiences with the Power of QR Codes In order to win over consumers in an increasingly competitive landscape, retailers are turning to technology like QR codes to help bridge in-store experiences with the digital world.

Retail 279

Retail Consumer Leisure Information 279

Retail TouchPoints

MARCH 16, 2023

To succeed in reaching potential customers where they are, your team must employ a culturally competent localization strategy to establish a competitive advantage. Culture shapes consumer motivations, deliberation styles and decision-making, affecting every stage of the customer journey.

Consumer 274

Consumer Leisure Technology Travel 274

365 Retail

MARCH 17, 2023

These shoppers are more likely than ever to do this with friends and combine shopping with other leisure pursuits. These are some of the findings of a new research report commissioned by creative customer experience marketing agency Gekko and carried out by YouGov.

Banking 95

Banking Home Furnishings Leisure Retail 95

Retail TouchPoints

DECEMBER 2, 2020

Traditionally, sport/leisure apparel and footwear brand FILA relied primarily on retailers to get its products on the bodies and feet of consumers. FILA needed to quickly move its website experience from a relatively static brand catalog to an appealing, efficient direct-to-consumer sales portal. said Trenson. “We

Apparel 179

Apparel Customer Experience B2B Leisure 179

365 Retail

OCTOBER 20, 2023

It’s not only retail-centric; representatives from the hospitality and leisure industries will also find tremendous value. Think of this as a two-day intensive course on enhancing physical spaces to attract and retain customers, a must-attend event for businesses involved in crafting consumer experiences in any physical space.

Leisure 52

Leisure Seminar Events Retail 52

365 Retail

JULY 5, 2024

International fashion retailer Mango has opened a new store at Silverburn today (5 July), joining the growing lineup of fashion brands housed in the exciting retail and leisure destination. Mango’s new store at Silverburn reflects the brand’s ongoing evolution and dedication to providing a unique shopping experience.

Fashion 57

Fashion Leisure Clothing Accessories 57

365 Retail

OCTOBER 7, 2024

The 4,500 sq ft store will be located within Westfield London , Europe’s largest shopping and leisure destination, offering an exciting opportunity for Dunelm to extend its reach to Londoners and visitors alike. The brand has grown significantly from its origin as a market stall in Leicester to become a leading name in home furnishings.

Home Furnishings 62

Home Furnishings Leisure Customer Experience Events 62

365 Retail

JULY 18, 2024

The store will include exclusive product edits, specialist sections, as well as next-generation tech, enabling customers to order items in-store or for home delivery. Using the touch screen interface, customers can ask for more sizes, choose alternative styles, or get help from in-store style experts – making fashion even more accessible.

Leisure 62

Leisure Fashion Customer Experience Events 62

Retail TouchPoints

AUGUST 17, 2020

In today’s rapidly changing world driven by technology innovation and customer behaviour change, the competition is tougher, margins are tighter and every penny counts. It’s essential if you’re going to deliver a consistently good customer experience and is the springboard to exploit opportunities.

Retail 178

Retail Operations Travel Leisure 178

365 Retail

OCTOBER 11, 2022

New research from American Express reveals British shoppers are increasingly seeking better value for money, quality, and convenience during the current economic climate, offering retailers new opportunities to engage customers and drive loyalty. . Additional findings include: .

Leisure 98

Leisure Merchant Services Customer Experience Consumer 98

Retail TouchPoints

NOVEMBER 17, 2021

“We really want to give our customers the ability to shop where they want, how they want. When our stores had to close for four months, some of the demand went online, but there also were very high-intent customers who waited until they reopened so they could touch and feel our products.”. Hoyler noted that: 94% of U.S.

Consumer 300

Consumer Omnichannel Leisure Supplies 300

365 Retail

APRIL 5, 2024

This initiative aligns with Angel Central’s goal to elevate its retail and leisure offerings to better serve its visitors. Scheduled to welcome customers later this month, the new KIKO Milano store will be housed in an 818 sq ft space alongside notable brands like Rituals and MUJI.

Leisure 62

Leisure Management Customer Experience Events 62

Wiser

SEPTEMBER 18, 2023

As we move forward, it is essential for retailers to remain agile, leveraging data and analytics to better understand customer behavior, anticipate trends, and make informed decisions. Parents and students alike can browse and compare a vast array of products at their leisure from the comfort of their homes.

Electronics 148

Electronics Retail Shipping Costs Leisure 148

Retail TouchPoints

JULY 28, 2023

Leisure travel, luxury products and eating out were among the discretionary categories that saw the biggest bump year over year. Nearly three-quarters of consumers ( 73% ) said they expect their disposable income to stay the same or improve over the next 12 months.

Consumer 218

Consumer Multi-channel Retail Leisure 218

365 Retail

NOVEMBER 15, 2021

He was most recently at Bourne Leisure, where he was Food and Beverage Director for Butlins. John Dunning, Restaurant Director, said: “Dobbies has always been a great place for food – I am looking forward to helping improve the restaurant offer for our customers.”. John Dunning is appointed as Dobbies’ Restaurant Director.

Food and Beverages 73

Food and Beverages Leisure Improvements Customer Experience 73

365 Retail

NOVEMBER 15, 2023

Lakeside Shopping Centre is a prominent retail and leisure destination spanning 1.6 Significant investment has gone into the new space – reflected in increased prominence in the mall, better accessibility, as well as an enhanced customer experience – all of which will act as footfall drivers. “M&S

Leisure 98

Leisure Clothing Beauty and Health Customer Experience 98

Retail TouchPoints

JULY 21, 2021

In today’s tech-driven world, retail leaders are focused on using online media and marketing to drive customer engagement. But in the word of CAMP, the primary goal is to have their customers put their devices down and play. The location, aptly called Art CAMP , is reminiscent of summer camp and its myriad of activities.

Arts 237

Arts Toys Leisure Workshop 237

Omnisend

JUNE 15, 2021

Customer lifecycle marketing is frequently hailed as the way to find success when targeting customers. Not only does it boost marketing efforts for merchants, but it also makes that marketing much more relevant for customers. . Engage with customers at different stages of the lifecycle. Reading Time: 7 minutes.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Retail TouchPoints

APRIL 17, 2024

When retail clients hire our firm, we present two general paths: 1) They can attract customers by lowering their prices and joining the commodity slugfest online, or 2) They can command a slight premium by convening customers around an experience that provides a physical, social and emotional payoff.

Consumer 130

Consumer Leisure Customer Books 130

365 Retail

JULY 18, 2023

Trentham – in the heart of Staffordshire – sets itself apart from internet shopping thanks to its mix of independent retailers, big brand names, a garden centre, food and drink premises, leisure experiences and award-winning gardens.

Leisure 52

Leisure Retail Outdoor Accessories 52

lateshipment

FEBRUARY 12, 2024

Not just post-purchase or even e-commerce, but most blogs that you sit down to read, either in your leisure time or on the go — tell you two things. Well, most work memes describe conditions at the workplace or a specific situation, like a customer coming in with a weird request. You can either do this or do not do this.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

365 Retail

APRIL 20, 2022

It also places an emphasis on the delivery of brilliant customer service moving forward, ensuring the best operators are commended, whereas those that struggle to deliver excellence will suffer.”. New measures requiring legal changes, such as tackling fake reviews, will come into effect following parliamentary approval.

Consumer 62

Consumer Leisure Small Business Retail Subscription 62

Retail TouchPoints

DECEMBER 5, 2023

As a result, shopping during this period is not merely a leisure activity but a cultural norm. Much as gym subscriptions spike around January in the UK, shopping spikes for the Chinese during Chinese New Year as people look to start the new year off fresh with a new wardrobe, pair of shoes or earrings.

Marketing 221

Marketing Food and Beverages Travel Retail 221

365 Retail

JANUARY 24, 2024

More impressively, they provide virtual try-on experiences – whether it’s for apparel or visualizing how a new piece of furniture would look in your living room, enhancing customer engagement and satisfaction. This subtle yet impactful use of technology makes shopping feel more like a leisurely activity than a chore.

Operations 52

Operations Retail Leisure eCommerce 52

RTP blog

APRIL 12, 2019

Bridge The Gap Using technology to manage customers across various channels, enabling them to switch seamlessly between online and offline mediums, is one method being used to address this. Think about a customer who purchases a Prada bag online. How can you decipher whether they are an existing customer that also shops online?

Retail 150

Retail Leisure Technology Recommendation 150

365 Retail

JANUARY 24, 2022

Following the oppression of isolation brought on by the pandemic, shopping-for-leisure in physical stores begins to replenish our essential need for real-time experiences and face-to-face interaction. FUTURE NORMAL – If brands can listen and innovate, customers will respond with open eyes and hearts.

White Paper 52

White Paper Leisure Banking Download 52

365 Retail

JUNE 6, 2023

Braehead, a prominent retail and leisure destination in the UK, proudly announces the opening of a new store by renowned jewellery retailer, Pandora. The newly opened Pandora Braehead store offers a modern and inviting atmosphere, designed to enhance the customer experience.

Leisure 52

Leisure Management Customer Experience Retail 52

365 Retail

OCTOBER 26, 2023

This comprehensive project includes retail, F&B, leisure facilities, community play areas, and new residential developments. That’s the enduring appeal of the outlet experience, and why retailers continue to incorporate outlet into their multi-channel strategies.”

Food and Beverages 62

Food and Beverages Multi-channel Leisure Management 62

365 Retail

JULY 26, 2023

This will include: LEGO Pick a Brick Wall : a great way for customers to select the exact elements that they require for their builds. Store Associates : whether customers are picking out a gift, looking for the latest set, or bringing a LEGO fan in for a special treat, the LEGO team can help find the perfect set for everyone.

Leisure 52

Leisure Gifts Events Accessories 52

365 Retail

JULY 5, 2022

While it’s essential to accept that some customers will look to other brands in this current economic landscape, it will forever be true that the best customer is the one you already have. One vital way of keeping these customers engaged is to reward their loyalty. James Malia, UK MD at Prezzee. Fix the roof before it’s raining.

Leisure 70

Leisure Customer Loyalty Customer Experience Consumer 70