Retail TouchPoints

JULY 9, 2024

JCPenney CIO Sharmeelee Bala revealed the critical role that the retailer’s valuable customer data will continue to play in its turnaround, which is only appropriate since “the lens we have maniacally focused on is the customer and the customer experience,” she said in an interview with Retail TouchPoints.

POS 273

POS Department Stores Payment Services Point of Sale 273

Groove

JANUARY 31, 2022

This payment processing system gives businesses the opportunity to expand their mobile sales tremendously. What Is Mobile Express Checkout? Mobile express checkout is PayPal’s mobile version of their express checkout service. Drive Conversions & Mobile Sales. Data Encryption. Email Payment Confirmation.

Merchant Services 195

Merchant Services Payment Services Payments Mobile 195

RTP blog

JANUARY 17, 2018

One way to digitally reinvent showrooms is by empowering their best brand ambassadors — or store associates — with the right data and analytics. Yet, according to the IBM Customer Experience Index 2017 , 79% of brands do not have mobile-enabled associates or do not provide their employees with mobile access to customer information.

Mobile 300

Mobile Retail eCommerce Shipping Costs 300

BigCommerce

APRIL 3, 2018

By the time you read this, everything we’ve learned about mobile SEO could be wrong. This is because the existing paradigm is based on a desktop-first world, and Google is about to catapult us into a mobile-first world with a major update on how they crawl, render and rank the web. Google’s Mobile-First Index.

Mobile 419

Mobile SEO Mobile eCommerce eCommerce 419

Retail TouchPoints

AUGUST 13, 2021

Ecommerce had to reinvent itself, and mobile commerce is growing. A revolution in mobile technology among retailers is within sight. To be ready for what comes next, online retailers can take a page from those that adapted and grew with the initial shift to a mobile-friendly shopping world.

Mobile 261

Mobile Merchant Services Payment Services Payments 261

Retail TouchPoints

AUGUST 4, 2023

Convenience retailer Kum & Go has debuted a new mobile app touting personalized features along with its new “&Rewards” loyalty program. The new app will display information relevant to each customer, including shopping recommendations based on past activity and the ability to designate a favorite Kum & Go location.

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Mobile Banking Recommendation Operations 212

Retail TouchPoints

AUGUST 2, 2022

The new relationship is part of the retailer’s digital transformation, aimed at turning the 70-year-old company into a “modern mobile retailer.” Yelloh is now tapping into AWS’ logistics, distribution and home delivery expertise to enhance the customer experience, optimize delivery times and personalize product recommendations.

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Mobile Retail Customer Experience Improvements 263

Wiser

NOVEMBER 19, 2024

In our previous post, we outlined how brands can leverage store-level sales data and incremental points of distribution to boost in-store sales. Now, we’re taking it a step further by exploring how Wiser’s tools empower brands to combine sales and execution data to further optimize sales and retail performance.

Improvements 78

Improvements POS Recommendation Mobile 78

GetElastic

JANUARY 7, 2019

Based on data from comScore there are five reasons mobile shoppers don’t convert: 2% — security concerns. ” Keurig offers a straightforward comparison table and it is also visible right from the mobile navigation with product details and FAQs. And not all journeys end with a conversion. Navigation.

Mobile 141

Mobile Recommendation Live Chat Information 141

Retail TouchPoints

MARCH 30, 2021

Asian online fashion and lifestyle website Zalora is deploying the Algonomy Hyper-Personalization Suite to offer real-time, personalized interactions across all touch points on its customers’ digital journey, including search, content, browse and product recommendations.

Mobile 246

Mobile eCommerce Accessories Apparel 246

Retail TouchPoints

MARCH 27, 2024

Google has begun using the zero-party data of customers’ thumbs-up/thumbs-down style ratings and brand preferences to better personalize its shopping experience, helping consumers find the exact products they want among the 45 billion listed by the search engine. Google Style Picking Tool The style ratings, currently available to U.S.

Apparel 288

Apparel Mobile Accessories Recommendation 288

Groove

NOVEMBER 3, 2024

This enables you to create tailored recommendations and workflows. B2B eCommerce Trends #3: The Role of Mobile in B2B eCommerce People live on their mobile devices. Whether they are scanning their phones while traveling or using tablets on the couch, the mobile internet has become a dominant means of engaging with buyers.

B2B 221

B2B eCommerce B2C Mobile 221

Kissmetrics

DECEMBER 18, 2020

We’re losing PPC ad data. General Data Protection Regulation (GDPR) has limited data from European traffic, and more restrictions could be on the way. How can you navigate these limitations and overcome limited data? Doing More With Less: How to Cope With Google’s Changing Data Transparency. Ubersuggest.

PPC 348

PPC SEO Definition Gifts 348

Kissmetrics

NOVEMBER 13, 2017

Thankfully, there are a few data-backed conversion hacks you can implement that are sure to get you a better conversion rate. Is your website optimized for mobile traffic? In all seriousness, if you don’t have a mobile site that’s optimized for mobile sales , you’re doomed. Mobile intent is big, too. Image Source.

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PayPal Mobile Payment Services Demo 444

Retail TouchPoints

SEPTEMBER 28, 2021

Some say that in the new era of retail, data is gold. For others, data is oil. Whatever valuable commodity data represents, it’s key for retailers in their quest to drive innovation and differentiation in vital areas including marketing, customer experience and product development. These are rules to live by.

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Consumer Customer Experience eCommerce Technology 264

Retail TouchPoints

APRIL 6, 2022

Data-driven insights are the key. Ecommerce businesses easily capture data about website visitors, purchase trends, the duration of shopper visits online and much more. Leveraging Data for Stronger Lease Negotiations. To justify budgets and track progress of events and the subsequent corresponding results, data is crucial.

Omnichannel 276

Omnichannel Operations Events Technology 276

Retail TouchPoints

MARCH 21, 2022

The FreedomPay Next Level Commerce platform is designed to provide secure contactless payments and data solutions through transactions that FreedomPay President Chris Kronenthal said give a “fast, frictionless and innovative consumer experience.”.

Technology 225

Technology POS Mobile Point of Sale 225

Retail TouchPoints

JULY 21, 2022

Data privacy has come into sharper focus over the past year thanks to new state legislation and federal privacy laws like the American Data Privacy and Protection Act (ADPPA). In fact, by the end of 2024, 75% of the world’s population will have personal data protected under modern privacy regulations , according to Gartner.

Marketing 272

Marketing Consumer Information Customer Retention 272

Retail TouchPoints

MAY 3, 2023

The days of third-party data are over. The cookieless future has settled and users worldwide demand their data be kept private. In this case, we used ID-POS data, which bypasses all the challenges of third-party data as an abundant and rich first-party data source. Still, many questions remain. trillion in value.

POS 239

POS Customer Experience Customer Technology 239

Kissmetrics

JANUARY 25, 2021

The thing about data is it helps you make better business decisions. Everyone has questions when it comes to choosing data analysis software. Why are there so many data analytics tools? You have to arrange your data, explain it, present it properly, and then derive a conclusion from it. Which one is worth your money?

Social Media 274

Social Media Presentation Information Other 274

Optimizely

APRIL 3, 2017

Mobile apps provide marketers with a unique opportunity to creatively supplement the omnichannel shopping experience. This includes things like watching promotional videos, linking a product to social media, and even simply visiting the retailer’s store on mobile.) Make personalized recommendations for future engagement.

Mobile 186

Mobile Customer Omnichannel Social Media 186

Retail TouchPoints

JANUARY 2, 2024

Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device to make purchases than they were a few years ago. of ecommerce sales in 2024. of ecommerce sales in 2024.

Improvements 233

Improvements Retail Mobile Customer Experience 233

Retail TouchPoints

FEBRUARY 19, 2024

With this uncertainty in mind, I spent time on Saturday, November 25, 2023 seeking out early ecommerce sales data from Black Friday to gain a clearer understanding of how the market was performing. According to online shopping data from Adobe Analytics , Black Friday sales were $9.8 billion, up 7.5% from last year. of online sales (vs.

eCommerce Marketing 261

eCommerce Marketing eCommerce Marketing Mobile 261

Optimizely

MAY 23, 2019

You don’t need us to tell you that mobile commerce is killing it. More than half of US shoppers have made a purchase using a mobile device, yet at the same time, only 12% of consumers find mobile shopping convenient. Because of that, many marketers assume you need to build an app in order to succeed in mobile commerce.

Mobile 150

Mobile eCommerce Omnichannel Recommendation 150

Retail TouchPoints

APRIL 11, 2024

We are all used to being stalked by ads for a pair of pants we clicked on many weeks prior and seeing personalized product recommendations on Amazon and other ecommerce sites. And the storefront will keep getting more refined and personalized based on traffic and purchase data, dynamically changing in real time.

Retail 272

Retail Mobile Consumer Recommendation 272

Retail TouchPoints

SEPTEMBER 5, 2024

They’ve been leveraging AI for a number of years in the form of chatbots, product recommendation engines, self-checkouts and many other use cases. Predicting the impact of merchandising efforts on a granular level involves the modelling of tabular time-series data. But it’s not quite new to retailers.

Retail 296

Retail Reference Social Media Technology 296

Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. While 49% of consumers say they’re frustrated by receiving irrelevant content and offers from brands, 45% say they aren’t comfortable sharing their personal data in exchange for more personalized experiences. Zero-Party vs. First-Party Data. So how can the two coexist?

Customer 205

Customer Retail Information Consumer 205

Retail TouchPoints

SEPTEMBER 3, 2021

To tackle this, GlassesUSA.com has built a suite of intelligent search and recommendation tools , a range of try-on solutions (both virtual and real-world) and offers a host of educational content to guide shoppers through the process of buying eyewear online.

Recommendation 216

Recommendation Shipping Costs eCommerce Customer 216

Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. AI-powered personalized recommendations. The Gen Z Factor.

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Mobile Customer Data Recommendation Fashion 321

Kissmetrics

APRIL 30, 2021

As a result, most businesses will have to rely on first-party data for things like ad targeting. Here’s what you need to know about first-party data and how to use it to create targeted paid ads. What Is First-Party Data? First-party data is information companies collect from their own sources about their customers.

Marketing 255

Marketing Information PPC Social Media 255

Kissmetrics

MARCH 12, 2018

Mobile devices have transformed how we consume content, making it essential that businesses that want to reach their target audience optimize their websites to respond to this trend. What that also means is that marketing methods have to change to account for the shift to mobile use. adult on a mobile device has more than doubled.

Mobile 214

Mobile Marketing Social Media eCommerce 214

Retail TouchPoints

OCTOBER 25, 2024

According to data from consumer insights provider Numerator, consumers purchased groceries from 20.7 What makes retail media networks attractive to marketers is the ability to use the retailer’s (and the marketer’s) first-party data to engage with relevant shoppers through their purchasing journey. of total digital ad spend in 2024.

Omnichannel 262

Omnichannel eCommerce Shopping Carts Consumer 262

UpSellIt

FEBRUARY 7, 2023

That’s where UpSellit’s patented Mobile Exit Detect comes in. With 59% of global website traffic coming from mobile devices, it’s essential to cater to your mobile website visitors to increase revenue for your brand. What is Mobile Exit Detect? Mobile sales are expected to reach $728.3

Mobile 78

Mobile Shopping Carts Recommendation Technology 78

Optimizely

MAY 4, 2017

Because of its real-time nature, mobile push is best used for time-sensitive messaging and updates, including letting customers know about flash sales, inventory restock notifications, low stock warnings, and last-day alerts on coupons and discounts. More specifically, how can you re-engage your mobile shoppers using a push message?

Mobile 170

Mobile Shopping Carts Reference Download 170

RTP blog

NOVEMBER 4, 2019

By Samir Addamine, FollowAnalytics If you’re going to succeed in e-Commerce, you need a mobile app — that’s a fact. And what’s more convenient than a mobile app that allows you to browse products, check prices and purchase goods no matter where you are?

eCommerce 150

eCommerce Mobile Download Social Media 150

Retail TouchPoints

NOVEMBER 18, 2024

Will m-commerce (mobile) purchases break records this holiday season? This is where an online B2B resale platform — one that is backed by technology and data and offers multiple channels to sell inventory — can help solve the post-holiday returns pile-up. Will high demand for Stanley Tumblers cause chaos again this year?

B2B 144

B2B Payment Services Small Business Retail Channel 144

BigCommerce

SEPTEMBER 4, 2018

So, how does an online store prepare for the barrage of traffic, the increase in advertising costs, and the technology industry updates playing out in full view of everyone (think Facebook’s data updates, Google’s mobile update and Amazon’s new ad marketplace)? Optimize for Mobile: The Fastest Growing in Holiday Sales.

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Mobile Shipping Costs eCommerce Gifts 282