Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

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Department Stores Omnichannel Operations Fashion 228

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel. By investing in the omnichannel experience. And how do they do that?

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Omnichannel Multi-channel Payment Services Outdoor 147

Retail TouchPoints

MARCH 2, 2021

Macy’s has announced a series of changes to its senior leadership team, including the elimination of the Chief Operations Officer role, as it moves forward with its “Polaris” omnichannel transformation strategy. Current COO John Harper, who has with Macy’s for more than 35 years, will leave the company on Aug.

Payment Services 297

Payment Services Omnichannel Department Stores Operations 297

iVend

MARCH 14, 2022

Optical retail straddles two worlds – optical retail stores are part medical practice, with prescription lenses, and part fashion retailer, selling designer frames and sunglasses. According to the Association for Customer Loyalty, one of most effective tools for branding is omnichannel retailing.

Omnichannel 98

Omnichannel Retail Channel Customer Retention 98

Dynamic Action

AUGUST 18, 2023

Retailers who want to keep up must implement an omnichannel approach. The omnichannel experience entails a customer-centric approach to create a unified shopping experience for customers. Brands can develop an omnichannel retail experience by implementing an AI-driven visual merchandising platform like EDITED.

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Omnichannel Shipping Costs Channel Merchant Services 62

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

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Omnichannel Department Stores Operations Retail 318

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., 2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. Beginning Jan.

Department Stores 232

Department Stores Omnichannel Operations Retail 232

Fabric Blog

MAY 30, 2024

Migrating from its legacy system, Debenhams implemented fabric’s enterprise solution to boost data quality, reduce manual entry, and streamline operations, all within a t hree-week timeframe. Learn more at [link].

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Omnichannel Department Stores Demo Channel 52

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. distribution center with a new induction, sorting and packing system.

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POS Department Stores Payment Services Point of Sale 273

Steve Dennis

NOVEMBER 4, 2017

It’s been a long, slow slide for department stores. For many, this unrelenting parade of bad news leads them to believe that department stores are toast. But just as the retail apocalypse narrative is nonsense , so is the notion that department stores are going away. Stay tuned.

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Department Stores Accessories Apparel eCommerce 89

Retail TouchPoints

MAY 1, 2023

So despite the slowdown, there are still opportunities for growth-minded operators in the retail and consumer goods industry to win buy-in through 2023. All brands that want to achieve scale eventually find they need to be omnichannel, and often that means partnering with retailers ,” Nagar noted. DTC and VC: Is the Honeymoon Over?

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Retail Beauty and Health Omnichannel Operations 231

Retail TouchPoints

JANUARY 19, 2022

Doubling down on stores: Like many executives helming omnichannel businesses, Louvet emphasized the continued importance of physical locations. We’ve opened 80 stores over the last year and are investing in more,” Louvet noted. A current focus is on material sourcing, manufacturing and operations. and globally.

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Department Stores Fashion Consumer Omnichannel 250

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. Net income for the 13 weeks ended Jan.

Department Stores 209

Department Stores Apparel Jewelry Omnichannel 209

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. Traditionally, department stores (and in turn malls) haven’t focused on creating this type of deeper, more meaningful connection.

Omnichannel 294

Omnichannel Department Stores Consumer Banking 294

Retail TouchPoints

MAY 1, 2023

So despite the slowdown, there are still opportunities for growth-minded operators in the retail and consumer goods industry to win buy-in through 2023. All brands that want to achieve scale eventually find they need to be omnichannel, and often that means partnering with retailers ,” Nagar noted. DTC and VC: Is the Honeymoon Over?

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Retail Beauty and Health Omnichannel Operations 197

Retail TouchPoints

SEPTEMBER 23, 2022

The brand has exited two-thirds of its department store presence in the U.S. and reduced off-price exposure by 26% , but it has also opened 450 new global standalone stores and concessions.

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Department Stores Operations Consumer Channel 256

Retail TouchPoints

MAY 22, 2023

He started building this empire that went from a tiny little store that sold a little bit of electronics and appliances into a $350 million a year business that has expanded to three states and 13 stores.” We don’t want to be just a store that sells stuff that everyone else sells ,” said Nerubay. ‘A We sound like them.

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Other Payment Services Banking Department Stores 281

Retail TouchPoints

MARCH 7, 2022

We delivered record EPS [earnings per share] in 2021 and achieved our operating margin goal two years ahead of schedule, reflecting our progress to drive more profitable growth.”. Kohl’s is undergoing a significant transformation of our business model and brand,” said CEO Michelle Gass in a statement.

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Omnichannel Outdoor Operations eCommerce 288

Retail TouchPoints

JUNE 22, 2021

HBC will spin off the ecommerce operations of Saks OFF 5TH into its own independent entity through a partnership with Insight Partners. The company received a $200 million equity investment in a round led by Insight Partners, which will help her enhance omnichannel capabilities, including fulfillment and logistics improvements.

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Other Specialty Retailers Apparel Department Stores 160

Retail TouchPoints

JANUARY 13, 2021

Even retailers earning high marks for omnichannel enablement remain far from invincible, however, and others can build and even improve on what has already been done. and narrowed it down to 28 and then 12 outstanding omnichannel companies. 5, below Nordstrom , Target, Home Depot and Staples , due to mixed results in key areas.

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Other Customer Experience Omnichannel Customer 256

Kibo

MARCH 17, 2023

This strategy typically requires a modern order management system that can manage complex inventory and omnichannel distribution models and has extensible fulfillment capabilities. Leveraging a flexible sourcing strategy can help you manage and meet customer expectations while streamlining operations.

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Fulfillment Operations Shipping Costs Merchant Services 62

Retail TouchPoints

JANUARY 25, 2021

Retailers With an Omnichannel Lead Flexed it During Holiday 2020. While individual retailers are still reporting holiday-specific results, what’s available already has started to paint a picture: those with strong omnichannel infrastructures were primed to excel. I don’t think stores are unimportant.

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Omnichannel Shipping Costs Department Stores Fulfillment 222

Retail TouchPoints

NOVEMBER 23, 2020

Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers.

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Omnichannel eCommerce Department Stores Fulfillment 194

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

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Clothing Payment Services Apparel Department Stores 232

Retail TouchPoints

DECEMBER 1, 2020

This partnership also shows our confidence in the future of omnichannel retail and ideally positions both Kohl’s and Sephora to seize tomorrow’s opportunities, today.”. With Kohl’s, we will be able to bring Sephora closer to where our customers want us to be.

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Department Stores Omnichannel Customer Operations 186

Retail TouchPoints

MAY 21, 2021

Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. Best Buy hadn’t released its Q1 results as of publication time, but Anderson expected the retailer’s product mix, digital investments and omnichannel focus to pay off once more.

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Electronics Apparel Retail Supplies 232

Steve Dennis

FEBRUARY 1, 2021

is planning to split its online and brick-and-mortar operations into two companies, and then take Saks.com public, immediately strikes me as one of the dumbest strategic decisions I have heard in a long, long time. The Bay has long suffered from the woes of unremarkable department stores. The reports that Hudson’s Bay Co.

Multi-channel 174

Multi-channel eCommerce Books Department Stores 174

Kibo

OCTOBER 1, 2022

We had a slew of speakers covering everything from digital transformation and customer experience to order management and omnichannel journeys. Ace Hardware’s Digital Transformation Leads to Award Winning Omnichannel Experience. In 2021, Ace Hardware was among the top-ranked retailers for omnichannel purchase according to Incisiv.

Subscription 62

Subscription Omnichannel Department Stores Retail 62

Retail TouchPoints

MAY 29, 2020

Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. The declines were attributed to store closures, though the retailer has reopened about 40%.

eCommerce 151

eCommerce Department Stores Retail Apparel 151

Pivotree Blog

OCTOBER 10, 2023

An integrated supply chain ecosystem When modernizing, it’s important to address the end-to-end supply chain so that all systems work together, including ecommerce, omnichannel, order management, warehouse management, transport management, and other platforms that are critical to order fulfillment.

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Supplies Order Fulfillment Fulfillment Omnichannel 52

Retail TouchPoints

JUNE 17, 2021

The technology has been used in categories such as beauty, CPG and accessories, primarily in department store environments. This pilot, expected to roll out to 200 stores by the end of June 2021, represents Perch’s largest deployment in the pet category and the supermarket vertical.

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Beauty and Health Department Stores Accessories Customer Loyalty 158

Retail TouchPoints

AUGUST 8, 2024

For example, it would have been far better for department stores to take more risks 20, 15 or even 10 years ago, than to keep putting these incremental changes into the world.

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Management Books Department Stores Social Media 237

Retail TouchPoints

DECEMBER 16, 2020

Amazon recently announced that it is in talks with mall operators such as Simon Property Group to convert the vacant store space left by the closure of big department stores into warehouses and fulfillment centers. While larger retailers (e.g.

Fulfillment 227

Fulfillment Department Stores Recommendation Mobile 227

ESW

JULY 6, 2023

So now is the time for brands to evaluate and optimise operations to ensure a strong finish to the year. From the shuttering of physical stores to seismic shifts in logistics operations, many blame The Amazon Effect. Omnichannel is here to stay. If they needed a new shirt, they went to the department store.

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eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

MAY 5, 2021

For example, a bespoke clothing boutique that majors in providing a personal VIP experience may find its UCC functionality constraining in ways that a multi-department store offering clothing lines may not. Trend 4: Proliferation of touch-centric handheld and ruggedized devices boosts omnichannel experiences and operational efficiency.

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Multi-channel Retail Technology Customer Experience 197

Retail TouchPoints

JUNE 19, 2023

Our recent study conducted with IHL, How Retailers Win Loyalty in an Omnichannel World , looks into the need for all retailers to take a firm hand in optimizing their inventory. Prime members impulse purchase 30% more at department stores than non-Prime members, our study showed.

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Online Retail Hobbies Department Stores Social Media 243

RetailMinded

JULY 6, 2024

Product The product must fulfill a need or desire for your customer, making it the foundation of your retail operations. In the retail business, whether it’s a physical store or an online retail outlet, the product is what draws customers in and keeps them coming back. Let’s dive into the details of each below!

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Payment Services Retail Social Media Department Stores 52