Forrester eCommerce

JULY 25, 2024

Net Promoter Score (NPS) reminds me of the apricot tree on the side of our house. It sometimes disappoints us – like this year when it carried exactly one (!) fruit.

Customer 411

Customer 411

Retail TouchPoints

JULY 25, 2024

Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.” Generative AI was supposed to change all that — with this magical new technology, automated voice agents were going to be smarter, more responsive and, most importantly, more accurate.

Customer Retention 326

Customer Retention Customer Technology Consumer 326

Forrester eCommerce

JULY 25, 2024

Digital banks are gaining traction among consumers, globally. Learn what incumbent banks should do to compete.

Banking 415

Banking Consumer Financial Services Customer Experience 415

Retail TouchPoints

JULY 25, 2024

As the retail landscape has become increasingly digital, gamification has evolved from a cool trend to a proven strategy. In fact, a 2023 report estimated the size of the gamification market as more than $10 billion, with the retail industry accounting for nearly a third of that market. It’s clear: Gamification is redefining how retailers engage with customers by making every interaction fun and rewarding.

Retail 259

Retail Games Merchant Services Social Media 259

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Forrester eCommerce

JULY 25, 2024

Salesforce and Workday announced a strategic partnership to blend customer, financial and employee data in a shared data foundation that negates the need to duplicate data or build custom integration. The result? Optimized employee and customer experiences that up-level business outcomes for joint Salesforce-Workday customers. The strategic objective?

Customer Experience 273

Customer Experience Customer Technology Management 273

Retail TouchPoints

JULY 25, 2024

WHP Global has licensed Toys ‘R’ Us shops for two Navy Exchange Service Command ( NEXCOM ) stores, with plans for additional locations in 2025. The shop-in-shops will launch this fall at NEX Oceana in Virginia Beach, Va., followed by the NEX in Jacksonville, Fla. “To better serve our deserving patrons, this launch and newest venture in the toy retail industry is incredibly exciting for our global NEX team,” said Richard Honiball, EVP, Global Chief Merchandising and Marketing Officer at NEXCOM in

Toys 256

Toys Retail Marketing Operations 256

Retail TouchPoints

JULY 25, 2024

As the Olympics kick off in Paris, Dick’s Sporting Goods has been awarded the title of Official Sporting Goods Retail Provider of Team USA for the 2028 Olympics ( LA28 ), which will be in Los Angeles. Dick’s won’t miss out on this year’s iteration though — the retailer will serve as an Official Supporter of Team USA for both Paris 2024 and Milano Cortina 2026.

Games 243

Games Sporting Goods Travel Apparel 243

Forrester eCommerce

JULY 25, 2024

Die Ergebnisse der Forrester-Umfrage „2023 State of VoC and CX Measurement Practices“ liegen vor. Sie zeigen einige anhaltende Trends - und einige interessante Verschiebungen.

Customer Experience 259

Customer Experience Customer 259

Retail TouchPoints

JULY 25, 2024

The Sam’s Club Member Access Platform (MAP) , the retailer’s media network, is launching display ads in the Scan & Go mobile checkout experience, with the aim of reaching consumers closer to their point of decision. Scan & Go, part of the Sam’s Club app, allows members to use their mobile devices to scan items as they shop in-club, complete payment and skip the checkout line entirely.

Mobile 254

Mobile Omnichannel Retail Consumer 254

Forrester eCommerce

JULY 25, 2024

Forrester’s biennial State of ABM survey is back, and we’re inviting you to participate! Everyone who completes the survey will gain access to the latest trends regarding the current state of ABM and how their peers are focusing their efforts.

Marketing 243

Marketing 243

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

Retail TouchPoints

JULY 25, 2024

Michaels will expand same-day delivery from its 1,200+ stores through new partnerships with DoorDash and Uber Eats. The arts and crafts retailer has offered same-day delivery via Instacart since April 2021. Additionally, Save a Lot now has 400 of its supermarkets live on the DoorDash Marketplace, offering deliveries in under one hour, on average. The retailer plans to support SNAP/EBT payment capabilities on DoorDash later this year for on-demand delivery of SNAP-eligible groceries.

Supplies 234

Supplies Arts Payment Services Omnichannel 234

Forrester eCommerce

JULY 25, 2024

At long last, the The Forrester Wave™: Cloud Cost Management And Optimization (CCMO), Q3 2024 is published! The process is incredibly long and thorough. We go through hours long briefings, customer calls, and perform multiple iterations on scoring. Vendors go through the same.

Management 243

Management Reference Customer 243

FastSpring

JULY 25, 2024

Get ready to level up your game’s revenue potential at devcom and gamescom 2024! The video gaming world is converging on Cologne this August, and FastSpring is ready to level up your game monetization strategy. As a global D2C payment platform for video games, we’re excited to be on site at both events to show how we can help you streamline payments, boost sales, and go direct-to-consumer (D2C) without sacrificing convenience. devcom: Level Up Your Monetization Strategy Join us at Bo

Payments 142

Payments Games Payment Services Events 142

Forrester eCommerce

JULY 25, 2024

I compared Net Promoter Score (NPS) to our apricot tree in my blog NPS Q&A Part 1: Controversy, Fit And Alternatives: Both sometimes disappoint but both have been around for a while, our landlords (your execs) have the final say on using it, and replacing either is a bet with an uncertain outcome.

Blog 243

Blog Customer 243

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

RetailDive

JULY 25, 2024

The HBC-owned business is prepping for its takeover of rival Neiman Marcus Group, which includes Bergdorf Goodman, a spokesperson said Wednesday.

131

131

Forrester eCommerce

JULY 25, 2024

Generative AI was supposed to disrupt how we analyze data using BI tools. Find out why that hasn't happened yet.

273

273

RetailWire

JULY 25, 2024

Conn's HomePlus has announced that it has filed for Chapter 11 bankruptcy protection and will be closing nearly half of its 170 nationwide stores.

103

103

Forrester eCommerce

JULY 25, 2024

As someone who has spent years analyzing and covering the B2B marketing technology landscape – first as a buyer and user and now as a Forrester analyst — I’ve witnessed firsthand the challenges marketing organizations face with maintaining separate engagement platforms.

Marketing 195

Marketing B2B Technology Operations 195

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Retail

Practical eCommerce

JULY 25, 2024

This week: AI-powered customer service agents, post-purchase platforms, logistics, research resources, payments, and financing for ecommerce businesses. The post New Ecommerce Tools: July 25, 2024 appeared first on Practical Ecommerce.

eCommerce 94

eCommerce Payment Services Customer 94

Wiser

JULY 25, 2024

In the competitive world of e-commerce, maintaining a strong presence on the digital shelf is crucial for brands looking to attract and retain customers. One of the most impactful factors influencing consumer purchasing decisions is online ratings and reviews. Bad ratings, negative reviews, or products with zero reviews can significantly hurt sales.

Improvements 78

Improvements Management eCommerce eCommerce Platforms 78

Practical eCommerce

JULY 25, 2024

Amazon aims to compete with low-cost, China-based providers. Observers say the move is counterproductive. The post Amazon’s Direct-from-China Plan Criticized appeared first on Practical Ecommerce.

eCommerce 90

eCommerce 90

SheerID

JULY 25, 2024

SheerID Strengthens APAC Footprint with Local Support and Sales, Participates in ETRetail E-Commerce & Digital Natives Summit 2024

eCommerce 88

eCommerce 88

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eCommerce

RetailDive

JULY 25, 2024

The toy manufacturer, which is reportedly considering a takeover of rival Mattel, said sales fell 6% excluding the sale of its eOne film and TV unit.

Improvements 114

Improvements Toys 114

RetailWire

JULY 25, 2024

The Flamin' Hot Cheetos "inventor" says there's a "smear campaign" against him.

Food and Beverages 111

Food and Beverages 111

TalkingRetail

JULY 25, 2024

A former National Lottery Retailer of the Year has had his terminal suspended in a row over a damaged winning ticket.

Retail 105

Retail Presentation Customer 105

RetailWire

JULY 25, 2024

Albertsons and Kroger have been in talks to merge since October 2022, however, the deal has faced many challenges.

105

105

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eCommerce

RetailDive

JULY 25, 2024

Akhil Shrivastava, a nine-year company veteran, understands “the levers the company can pull to revive growth,” Morningstar analyst Dan Su writes.

103

103

RetailWire

JULY 25, 2024

The statement comes as the company moves to fix weak margins and high inventory at its U.S. operations.

Operations 105

Operations Automotive 105

RetailDive

JULY 25, 2024

Chief Marketing Officer Craig Brommers explains how the retailer is giving fresh energy to a 20-year-old slogan to reach Gen Z.

Marketing 105

Marketing Retail 105

RetailWire

JULY 25, 2024

The stock market has taken a huge hit in various areas, negatively affecting the prices of shares across industries.

Marketing 97

Marketing Automotive 97

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion