SheerID

JANUARY 8, 2024

Start the new year right with these expert marketing tactics for boosting customer loyalty after the holidays.

Customer Loyalty 88

Customer Loyalty Customer Marketing Blog 88

Practical eCommerce

JANUARY 8, 2024

Five developments will likely hasten the convergence of ecommerce and physical selling The post Omnichannel Retail Will Accelerate in 2024 appeared first on Practical Ecommerce.

Omnichannel 90

Omnichannel Retail eCommerce Customer Retention 90

My Wife Quit Her Job

JANUARY 8, 2024

In this episode, I’m going to give you my predictions for ecommerce and small business entrepreneurship in 2024. I’ll dive into what’s next, discuss everything from the shifting landscape of eCommerce jobs to artificial intelligence and what’s going on with China. What You’ll Learn My predictions for 2024 Ho artificial intelligence will affect business The role of China and ecommerce Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I’ve run

eCommerce 296

eCommerce 296

Retail TouchPoints

JANUARY 8, 2024

One of the largest pharmaceutical companies in the world, Eli Lilly , is going DTC with the launch of the new LillyDirect platform, which offers disease management resources and home delivery of select Lilly medicines. At the outset, LillyDirect is focused on three conditions — obesity , migraines and diabetes. But the company said that the platform will continue to be “updated and expanded” with future updates, potentially including the addition of new products and services such as programs to

Fulfillment 261

Fulfillment Management Consumer Improvements 261

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Wiser

JANUARY 8, 2024

Retail price checks, an essential aspect of retail, involve monitoring and updating the prices of goods within a store. However, with the sheer volume of products and the rapid fluctuations in market trends, this can be an overwhelming task. In the pursuit of competitive pricing and high customer satisfaction, these checks must be accurate, efficient, and consistent across all locations.

Operations 141

Operations Technology Mobile Customer Experience 141

Retail TouchPoints

JANUARY 8, 2024

The L’Occitane Group has streamlined its leadership structure, combining the responsibilities of CEO and Group Managing Director and naming current Group Managing Director Laurent Marteau as its new Group CEO. Acting CEO André Hoffmann will step down from this position but will remain an Executive Director and member of the Group’s board. Marteau has 20+ years of experience in global beauty, working in various senior management roles for the LVMH Group for 15 years.

Management 260

Management Marketing Retail 260

Retail TouchPoints

JANUARY 8, 2024

Albertsons is accepting applications for its second annual Innovation Launchpad competition , seeking up-and-coming specialty and natural brands representing food, beverage and pet products. Applications can be submitted through Jan. 19, 2024, and 50 finalists will be chosen to present their brands to a panel of judges. Awards for the top three winners will be presented at the Natural Products Expo West in Anaheim, Calif. on March 13.

Food and Beverages 258

Food and Beverages Presentation Operations Customer 258

RetailDive

JANUARY 8, 2024

From economic pressures weighing on consumers to relocating stores away from malls, here’s what’s on retailers’ minds heading into the new year.

Retail 134

Retail Consumer 134

Retail TouchPoints

JANUARY 8, 2024

Ever since a bold, mob-style group ransacked a California Nordstrom , we’ve seen increasing news of retail theft and loss. We’ve also witnessed an increase in retail earnings reports that cite shrink and organized retail crime (ORC) as the cause for reduced profitability compared to previous quarters. Yet despite the growing frequency of ORC, retailers would be remiss to focus their loss prevention efforts solely on these brazen, smash-and-grab scenarios.

Recommendation 257

Recommendation Omnichannel Shipping Costs eCommerce 257

RetailWire

JANUARY 8, 2024

The much-anticipated billion-dollar court trial determining whether Berkshire Hathaway used improper accounting techniques in their purchase of the Haslam family's minority stake in Pilot Travel Centers was surprisingly canceled. Instead of a trial, the two sides have agreed to a settlement, though the terms were not disclosed to the public.

Travel 109

Travel 109

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

Retail TouchPoints

JANUARY 8, 2024

Instacart is bringing advertising to its AI-powered smart shopping carts, Caper Carts. The new offering will be piloted at Good Food Holdings’ Bristol Farms stores in Southern California, with additional retail partners rolling out in the months ahead. Image courtesy Instacart. The smart cart ads will bring the kind of personalized, dynamic advertising traditionally only seen online into the physical aisles of the grocery store.

Retail 157

Retail Shopping Carts Omnichannel Recommendation 157

RetailWire

JANUARY 8, 2024

Airline Cathay Pacific has recently been in the spotlight after canceling more than 80 flights since Christmas Eve, leaving passengers worried about potential further interruptions.

Travel 104

Travel 104

Retail TouchPoints

JANUARY 8, 2024

One of the first criticisms leveled at online apparel sellers was customers’ inability to try products on prior to purchase — and despite many advances in technology, that fact remains a major ecommerce challenge. However, Amazon is using AI to try to close the appearance vs. reality gap in multiple ways. According to a blog post written by Apoorv Chaudhri, Director of Computer Vision and Machine Learning at Amazon Fashion, AI-powered solutions now offer Amazon shoppers: AI-driven size recommend

Apparel 144

Apparel Beauty and Health Recommendation Fashion 144

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for y

Customer 89

Customer Customer Retention Social Media X-cart 89

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

RetailDive

JANUARY 8, 2024

The past year was riddled with bankruptcies, layoffs and a handful of public debuts. What does this next year have in store for the industry?

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126

Practical eCommerce

JANUARY 8, 2024

"It's like Baskin-Robbins. There are 31 flavors of available candidates — interim, permanent part-time, full-time, per-project, onside, remote, partial remote, and fractional." The post Q&A: Ecommerce Employment in 2024 appeared first on Practical Ecommerce.

eCommerce 97

eCommerce 97

UpSellIt

JANUARY 8, 2024

The fashion industry is undoubtedly having a major moment. In fact, the industry is anticipated to surpass the $200 billion mark for the first time ever in 2024. For fashion and apparel retailers, this history-making benchmark is a golden opportunity to turn each website visitor into maximized revenue. That’s where UpSellit’s industry expertise comes in.

Apparel 78

Apparel Fashion Recommendation Shipping Costs 78

RIS News

JANUARY 8, 2024

KnitWell Group has added Chico's, White House Black Market, and Soma to its portfolio, following the sale of Chico's FAS to private equity firm Sycamore Partners for approximately $1 billion.

Marketing 89

Marketing 89

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

RetailDive

JANUARY 8, 2024

Molly Langenstein took over the top job four years ago amid slumping sales and a tumultuous period for the women’s apparel company.

Apparel 111

Apparel 111

TalkingRetail

JANUARY 8, 2024

Following a firearms incident at a convenience store in Liverpool on Wednesday, 3 January, Merseyside Police has charged a man with firearms offences. A shop assistant was threatened when the man demanded cash before firing a gun into the ceiling.

Retail 80

Retail 80

RetailDive

JANUARY 8, 2024

Like many retailers where the majority of associates aren't at a computer, PetSmart evolved their internal communications channels to ensure they could reach all associates across stores, distribution centers (DCs) and home offices.

Operations 96

Operations Retail Channel 96

RIS News

JANUARY 8, 2024

In a recent blog post, Tom Ward, executive vice president and chief e-commerce officer, Walmart U.S., detailed some recent e-commerce changes.

eCommerce 88

eCommerce Blog 88

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

RetailDive

JANUARY 8, 2024

Improving the employee experience goes a long way to improving customer experience, writes Lindsey Peters, Retail and Consumer Goods Industry Lead at Celonis.

Customer Experience 97

Customer Experience Customer Consumer Goods Retail 97

RIS News

JANUARY 8, 2024

Dollar General announced Steve Sunderland will leave the retailer as its executive vice president, store operations. Get the details and learn who will take on his role.

Operations 75

Operations Retail 75

RetailDive

JANUARY 8, 2024

Thomas Cowhey is taking on the top finance job as the company looks to get back on track following a restructuring, layoffs and rising costs.

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105

RetailWire

JANUARY 8, 2024

17-year-old Bella Lin used her $2,000 savings to start an Amazon side business, which she created to solve the problem of disappearing pet guinea pigs.

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85

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

eCommerce

RetailDive

JANUARY 8, 2024

For nearly three decades, Woods was wearing NIke during some of his most memorable athletic achievements.

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118

TalkingRetail

JANUARY 8, 2024

Nisa has announced a £1m price drop campaign to lower the wholesale selling price (WSP) of hundreds of products, as part of its strategy to ensure its retailers remain competitive.

Retail 69

Retail 69

RetailDive

JANUARY 8, 2024

Former Vista Outdoor CEO Christopher Metz will replace John Merris later this month, as the company lowers guidance for the fiscal year.

Outdoor 102

Outdoor 102

TalkingRetail

JANUARY 8, 2024

Imperial Tobacco has updated L&B Blue New Crush Fusion and Embassy Signature New Crush Fusion.

Consumer 95

Consumer Marketing Retail 95

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion