Retail TouchPoints

FEBRUARY 2, 2024

For sugar importers, this past summer has been anything but sweet. The cost of sugar has surged by more than 40% globally since the previous year, due largely to poor harvest conditions caused by dry conditions across India, China and Thailand and an unusually cold and wet spring in Europe. The cost increases are expected to increase the prices of soda, candy and baked goods, among others.

Supplies 257

Supplies Shipping Costs Food and Beverages Management 257

Forrester eCommerce

FEBRUARY 2, 2024

Marketers face long standing event planning and execution challenges In the ever-evolving landscape of B2B marketing, events continue to dominate marketing program spend. However, many event marketers struggle to fully capitalize on the value of their investments due to long-standing challenges.

B2B 341

B2B Events Marketing Customer Experience 341

Retail TouchPoints

FEBRUARY 2, 2024

Steve Jobs once famously said that his job was to figure out what consumers want before they know they want it. As was often the case, Jobs was ahead of his time. This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce.

Omnichannel 278

Omnichannel Payment Services Technology Channel 278

Forrester eCommerce

FEBRUARY 2, 2024

Written with Luca Lo Scavo. According to Forrester data, about one in three global organizations identify risk and governance as barriers for generative AI adoption, but those concerns are set to grow even more now that the EU AI Act is becoming a reality.

Customer 317

Customer 317

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Retail TouchPoints

FEBRUARY 2, 2024

The United States Postal Service (USPS) recently unveiled its first round of electric vehicle (EV) charging stations at a new Sorting and Delivery Center (S&DC) in Atlanta, Ga. The Postal Service expects to convert approximately 400 S&DC sites nationwide so they can serve as charging hubs for more than 66,000 USPS electric delivery vehicles.

Operations 276

Operations Improvements Technology Other 276

Forrester eCommerce

FEBRUARY 2, 2024

Many of my recent conversations around 5G have focused on the future of network slicing. They want to discuss timelines, challenges, opportunities, use cases, and industries. The reality is not as rosy as one might think, given the dependency on communities outside the telecommunications industry.

Telecommunications 243

Telecommunications Customer 243

Forrester eCommerce

FEBRUARY 2, 2024

Evolving your operations function from year to year requires careful planning, strong stakeholder management and avoidance of common mistakes that erode functional success.

Operations 243

Operations Management Customer 243

Retail TouchPoints

FEBRUARY 2, 2024

Even in the face of an 8.6% net sales decline in Q4 2023, Tractor Supply still plans to open up to 95 brick-and-mortar stores in 2024, as well as complete its 10th distribution center. Comp store sales in Q4 dipped 4.2% ; for the full year of 2023, Tractor Supply’s net sales increased 2.5% , while comp store sales remained even with the prior year. The retailer plans to open approximately 80 Tractor Supply stores and 10 to 15 stores under its small-box pet supply banner, Petsense by Tractor Supp

Supplies 226

Supplies Operations Retail Fulfillment 226

RetailWire

FEBRUARY 2, 2024

There's a new trend that's making waves in the modern housing market, and it's all thanks to online retailer Amazon and the Tiny Homes it sells.

Online Retail 119

Online Retail Marketing Retail 119

Retail TouchPoints

FEBRUARY 2, 2024

UK-based travel retailer WHSmith is bullish on growth prospects for 2024, with plans to open more than 110 stores this year — and more than 50 of those openings will be in North America. “Our travel business is growing strongly across all our divisions and we have seen a notably strong performance in the UK, our largest division,” said Carl Cowling, Group Chief Executive at WHSmith in a statement.

Travel 261

Travel Retail Customer Operations 261

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

Practical eCommerce

FEBRUARY 2, 2024

"I find joy in bigging others up," says Aaron Orendorff, a former chaplain turned writer turned digital marketer. The post Marketer Finds Joy in ‘Bigging’ Others appeared first on Practical Ecommerce.

Other 104

Other Marketing eCommerce 104

Retail TouchPoints

FEBRUARY 2, 2024

After serving as President and CEO-elect for the past year, Tony Spring will officially take the top leadership role at Macy’s Inc. on Feb. 4, 2024. Spring started the succession process in March 2023, following in the footsteps of Jeff Gennette, who is retiring after more than 40 years with the retailer, although he will remain chair of the Macy’s board until the company’s 2024 annual meeting.

Retail 236

Retail Customer 236

Practical eCommerce

FEBRUARY 2, 2024

Eliminating URL tracking parameters forces marketers to find other attribtution methods. The post Privacy Tactics Complicate Ecommerce Marketing appeared first on Practical Ecommerce.

eCommerce Marketing 102

eCommerce Marketing eCommerce Marketing Other 102

RetailDive

FEBRUARY 2, 2024

The drugstore retailer said it still has “significant cost savings and growth goals to deliver” as it confirmed further downsizing of its workforce.

Retail 119

Retail 119

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Improvements

RIS News

FEBRUARY 2, 2024

Apple's Vision Pro is out and Lowe’s first application designed for the mixed-reality headset is now available. Seemantini Godbole, Lowe's EVP and chief digital and information officer, tells RIS why the new tech is “extremely inspirational.

Information 93

Information 93

MakeWebBetter

FEBRUARY 2, 2024

In the ever-accelerating rhythm of digital commerce, where every click counts, convenience is king. Amongst these overcrowding clicks, where do you prioritize payments? You sure don’t want a payment link to be the Achilles' heel when they click to pay. But, how should we plan to ensure a trustworthy, secure, and frictionless experience when they [.] The post Maximizing The Strategic Impact Of Using HubSpot Payment Links appeared first on MakeWebBetter.

Payment Services 78

Payment Services eCommerce 78

Smile.io

FEBRUARY 2, 2024

Key Takeaways:  Smile.io has access to the world’s largest loyalty dataset, with over a decade of data from billions of ecommerce orders.  Smile loyalty programs increase repeat purchase rate , average order value , and decrease purchase frequency. Year-over-year comparisons of 6 key retention metrics based on Smile’s network of merchants, categorized by industry and merchant size.

Customer Loyalty 92

Customer Loyalty eCommerce Customer Merchant Services 92

RetailWire

FEBRUARY 2, 2024

Although the video game industry appears to be huge on the surface, the numbers show that it's actually in trouble.

Games 105

Games 105

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

RetailDive

FEBRUARY 2, 2024

The Wolverine World Wide-owned athletic brand has tapped Kerry Williams, a former hockey player and retail veteran, to fill the role.

Marketing 111

Marketing Retail 111

365 Retail

FEBRUARY 2, 2024

Angel Central, located in the heart of Islington, has reported significant commercial achievements. The retail destination saw its sales figures soar by 16% from the previous year. Additionally, the footfall at Angel Central outpaced the national average with a 6.4% increase, compared to the national benchmark of 2.9%. The transaction count also saw a healthy rise of 4%.

Leisure 67

Leisure Fashion Accessories Omnichannel 67

RetailDive

FEBRUARY 2, 2024

Spring, who steps into the role on Sunday, faces several challenges, including a take-private offer and changes to the department store’s fleet.

Department Stores 110

Department Stores 110

365 Retail

FEBRUARY 2, 2024

Sovereign Centros has recently announced the opening of Fig & Fox at Festival Place, marking a significant addition to one of the UK’s leading retail and leisure destinations. This move comes on the heels of a thriving pop-up venture at the close of 2023, underscoring Festival Place’s dedication to bolstering local enterprises and catering to the growing consumer appetite for varied, upscale retail options.

Food and Beverages 67

Food and Beverages Leisure Gifts Arts 67

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

RetailDive

FEBRUARY 2, 2024

Philippe Pinatel joins the three-year-old beauty brand after most recently serving as global president at MAC Cosmetics.

111

111

RetailWire

FEBRUARY 2, 2024

In today's age of online virality, a Seattle-based woman has grabbed the internet's attention by testing the limits of Costco's famously generous return policy. The product in question? A two-and-a-half-year-old couch that had simply fallen out of her favor.

59

59

RetailDive

FEBRUARY 2, 2024

Cityverse, the brand’s everyday shoe debut, launches this month and also marks the first footwear style available to men.

111

111

RetailWire

FEBRUARY 2, 2024

It's getting hot in China's tech scene. Longtime big players like Alibaba, Tencent, and JD.com are feeling the pressure from emerging companies like PDD Holdings, the parent company of Pinduoduo and Temu, and the returning giant Baidu. Even social media trendsetter ByteDance is starting to sweat.

Social Media 59

Social Media 59

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

eCommerce

RetailDive

FEBRUARY 2, 2024

The e-commerce giant beat expectations in the holiday quarter, as revenue from advertising and fees grows.

eCommerce 114

eCommerce 114

TalkingRetail

FEBRUARY 2, 2024

Retailers should ensure their closed circuit television (CCTV) systems meet UK police requirements, the British Independent Retailers Association (Bira) said this week. Bira issued its guidance in response to what it called “the alarming increase in retail crime” across the country.

Retail 59

Retail 59

RetailDive

FEBRUARY 2, 2024

The sporting goods company raised about $1.37 billion from the IPO, which was priced a few dollars lower than expected.

Sporting Goods 102

Sporting Goods 102

TalkingRetail

FEBRUARY 2, 2024

Yorkshire and Teesside-based retailer Stevenson Forecourts has converted a second of its three stores to Morrisons Daily. After switching its Northallerton store last year, the group added its Oxbridge store in Stockton-on-Tees in January.

Retail 59

Retail Management 59

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion