Forrester eCommerce

DECEMBER 20, 2023

This blog provides a 2023 year in review of the sales technology market, along with a view on how it will impact 2024.

Technology 459

Technology Blog Marketing Operations 459

Retail TouchPoints

DECEMBER 20, 2023

Walmart will offer buy now, pay later (BNPL) options at self-checkout kiosks in more than 4,500 U.S. stores through an expanded partnership with Affirm. Walmart and Affirm first partnered in 2019 to bring BNPL options to shoppers on its website and app. Indeed, until recently most BNPL offerings were relegated to the digital realm, but stores are widely seen as the next big area of expansion for this increasingly popular financing option.

Toys 276

Toys Electronics Apparel Payments 276

Forrester eCommerce

DECEMBER 20, 2023

Facing regulatory scrutiny, Adobe and Figma backed out of the $20 billion acquisition announced last year. It's too bad because although regulators saw them as competitors, they’re complementary.

Customer Experience 259

Customer Experience Management Customer 259

Retail TouchPoints

DECEMBER 20, 2023

The Federal Trade Commission (FTC) has prohibited Rite Aid from using facial recognition technology in its stores, claiming the retailer failed to implement reasonable security procedures and prevent harm to consumers. The FTC complaint said that from 2012 to 2020, store employees using this technology erroneously accused customers of wrongdoing based on “thousands” of false positive matches with a database of shoplifters and other troublemakers.

Technology 251

Technology Information Consumer Other 251

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Forrester eCommerce

DECEMBER 20, 2023

I am thrilled to share that I recently published our “Top 10 Infrastructure Trends In 2023“ This is the first of what we are hoping will be a yearly report. I had the opportunity to work with many of my analyst peers to curate this list of today’s top trends.

Operations 259

Operations 259

Retail TouchPoints

DECEMBER 20, 2023

The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future. Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends.

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Retail Supplies Merchant Services Social Media 241

Retail TouchPoints

DECEMBER 20, 2023

Is it just me, or is advertising getting weirder? There was a time not long ago when brands and ad agencies would talk about the big idea and the importance of telling a compelling story. But these days, with TikTok dominating the social media landscape, it seems like big ideas are being traded in for an army of smaller, weirder ones. With the average TikTok user swiping up every three to five seconds, there’s less and less time for an actual story to get set up.

Social Media 233

Social Media Arts Reference Definition 233

Forrester eCommerce

DECEMBER 20, 2023

Takeaways from the 2023 Berkeley Business Analytics Summit: Analytics, AI, and Society: Towards a Wiser World?

Events 273

Events Social Media B2B Technology 273

Retail TouchPoints

DECEMBER 20, 2023

Manhattan’s Fairway Market grocery chain has partnered with Instacart to develop a new convenience-focused service called Fairway Now that will offer delivery of last-minute grocery items and household essentials in as fast as 30 minutes. “Our customers are New Yorkers, and they are savvy, on the move and always looking for smart, convenient ways to shop,” said Perry Blatt, Director of Ecommerce and Business Development for Fairway Market in a statement.

Marketing 227

Marketing Payment Services eCommerce Retail 227

Forrester eCommerce

DECEMBER 20, 2023

We offer insights on US total retail sales, e-commerce sales, offline retail sales, and click-and-collect retail sale for US retailers.

eCommerce 243

eCommerce Retail Customer 243

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

Retail TouchPoints

DECEMBER 20, 2023

Alibaba Group has given Eddie Wu, already Group CEO and head of the Alibaba Cloud unit, responsibility for its biggest revenue generator, the Taobao and Tmall Group (TTG). Wu is replacing Trudy Dai, one of Alibaba’s original 18 founders, as CEO of TTG, but she will remain with the company to help set up an asset management company. “Eddie’s leadership of both Alibaba Cloud and TTG will ensure total focus on, and significant and sustained investment in, our two core businesses of cloud computing

eCommerce 144

eCommerce Technology Management Retail 144

Wiser

DECEMBER 20, 2023

Analyzing the holiday retail trends of 2023 can illuminate the path forward for brands and retailers and clarify the steps they need to take to stay competitive. Data can help identify the promotional strategies that resonated with consumers, the products that flew off the virtual shelves, and the ones that didn’t. With this knowledge, brands and retailers can tailor their future strategies to align with consumer behavior and preferences.

Retail 147

Retail Shipping Costs Leisure Gifts 147

FastSpring

DECEMBER 20, 2023

Google to pay $700 million and make some Play Store changes. The terms of an antitrust settlement between U.S. states and Google were revealed on Monday, December 18, which include a large fund for consumer and state payouts as well as Play Store changes to increase options and flexibility for consumers and app developers. However, some say the penalties and promised changes aren’t enough.

Games 105

Games Download Article Consumer 105

Algopix

DECEMBER 20, 2023

In the expansive landscape of e-commerce, Amazon stands as an unrivaled giant, offering fertile ground for aspiring entrepreneurs to sow the seeds of success. For those eager to venture into the world of selling but constrained by the lack of capital for substantial inventory investments, a myriad of innovative methods exists to facilitate your Amazon selling journey without the encumbrance of physical stock.

eCommerce 107

eCommerce Shipping Costs Books Shipping 107

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

RetailWire

DECEMBER 20, 2023

TomTom has announced that it will be partnering with Microsoft to create a fully integrated AI-powered conversational automotive assistant for the global automobile industry.

Automotive 115

Automotive 115

Practical eCommerce

DECEMBER 20, 2023

The founder of Quiet Light, a digital business brokerage, describes steady deal flow in 2023, a return to normal from the frenzied market of 2021. The post Ecommerce Acquisitions Steady in 2023 appeared first on Practical Ecommerce.

eCommerce 102

eCommerce Marketing 102

RIS News

DECEMBER 20, 2023

RIS' 23rd annual look at the industry's best solution providers based on customer satisfaction rankings from retail end users. Where did your trusted partners rank?

Customer 104

Customer Retail 104

RetailDive

DECEMBER 20, 2023

Retail industry groups are monitoring the situation, which is adding time and costs to the supply chain as shippers seek alternative routes.

Supplies 119

Supplies Retail 119

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

RIS News

DECEMBER 20, 2023

Though the holiday rush currently sits at the top of most retailers’ priority lists, there’s another industry-wide event just around the corner: the 2024 NRF Big Show.

Retail 101

Retail Events 101

RetailWire

DECEMBER 20, 2023

General Mills, the multinational manufacturer and marketer of well-known brands like Cheerios and Nature Valley, reduced its yearly sales prediction this Wednesday.

Marketing 95

Marketing 95

RetailDive

DECEMBER 20, 2023

In an expanded partnership between the two companies, Walmart is adding a BNPL option to checkout kiosks at most stores.

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119

Profitero

DECEMBER 20, 2023

Retail media case study. Profitero's Shelf Intelligent Media drives incremental growth, new buyers and ROAS in a growing, competitive retail media market.

Retail 78

Retail Marketing Omnichannel eCommerce 78

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

RIS News

DECEMBER 20, 2023

McDonald's Corporation announced new growth targets and revealed a strategic partnership to connect the latest cloud technology and apply generative AI solutions across McDonald's restaurants worldwide.

Technology 82

Technology 82

RetailDive

DECEMBER 20, 2023

The largest version of the Bull Terrier character yet is joined by an 11-story gingerbread Target for the snowglobe-inspired takeover.

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110

RIS News

DECEMBER 20, 2023

Rite Aid Corp. is agreeing to proposed Federal Trade Commission (FTC) restrictions on deploying facial recognition technology in its stores.

Technology 86

Technology 86

RetailDive

DECEMBER 20, 2023

“Reebok Impact” is intended to broaden the ways consumers interact with the brand's products, from its apparel to its footwear.

Apparel 107

Apparel Consumer 107

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

eCommerce

365 Retail

DECEMBER 20, 2023

While the retail sector outlook for 2024 is expected to be muted, hampered by ongoing macroeconomic challenges, weakened consumer demand and low economic growth prospects, retailers mustn’t let stagnation stifle innovation and future opportunities, the KPMG/RetailNext Retail Think Tank (RTT) , an independent board of retail experts, warns. With the UK economy set to tread water in 2024, the RTT expects this will impact growth within the retail sector.

Beauty and Health 62

Beauty and Health Food and Beverages Retail Leisure 62

RetailDive

DECEMBER 20, 2023

Jacqueline Barrett, who led consumer strategic marketing at Fenty Beauty, will oversee Patrick Ta’s strategic marketing and communications.

Marketing 101

Marketing Consumer 101

365 Retail

DECEMBER 20, 2023

With rapidly increasing use and adoption of artificial intelligence (AI) in their day-to-day lives, UK shoppers are increasingly expecting retailers to leverage AI to improve their buying journeys, the latest research from Intellias , the leading global retail technology partner, reveals. Original research of over 1,000 UK shoppers by Intellias revealed that almost half (45%) of UK consumers already use Generative AI (GenAI) tools, such as ChatGTP, in their day-to-day lives, rising to 79% of Gen

Consumer 62

Consumer Customer Experience Download Omnichannel 62

RetailDive

DECEMBER 20, 2023

The company’s “reckless” use of the technology harmed customers, the FTC said.

Technology 117

Technology Customer 117

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion