Retail TouchPoints

MAY 24, 2023

Five Below plans to add at least seven new outlet locations to its store roster this year in partnership with mall operator Simon. The retailer already operates 21 stores within the Simon portfolio. The new locations, slated to open throughout this spring and summer, will be at Simon Premium Outlets in Albertville, Minn.; Pleasant Prairie and Johnson Creek, Wis.; Gaffney, S.C.; Edinburgh, Ind.; Pismo Beach, Calif.; and Tannersville, Pa.

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Operations Retail Customer 282

Forrester eCommerce

MAY 24, 2023

In Top Cybersecurity Threats In 2023, we called out that security leaders needed to defend AI models because real threats to AI deployments existed already. We hope you didn’t think you had much time to prepare, given the announcements with generative AI.

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Customer 195

Retail TouchPoints

MAY 24, 2023

Walmart has opened an in-store Market Fulfillment Center (MFC) at Store 100 in its home town of Bentonville, Ark. Like the retailer’s first MFC , which opened in 2019 in Salem, N.H., the new center uses the Alphabot automated storage and retrieval technology developed by Alert Innovation. MFCs will significantly increase the number of orders a store can fulfill in a day, according to a Walmart blog post , providing faster fulfillment with less substitutions and freeing up associates to help in-s

Fulfillment 260

Fulfillment Order Fulfillment Games Customer Experience 260

Forrester eCommerce

MAY 24, 2023

When deciding whether to merge your marketing measurement and insights team into a combined revenue operations function, it’s critical to understand the full remit for a marketing measurement team and how well those accountabilities align with the priorities of the RevOps organization.

Operations 195

Operations B2B Marketing 195

Speaker: Jason Cottrell and Brian Walker

Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.

Operations

Retail TouchPoints

MAY 24, 2023

COVID, Brexit, and more recently the war in Ukraine, along with a cost-of-living crisis have caused 80% of shoppers to change their purchasing behavior. Unsurprisingly, this has dramatically changed the shopper marketing landscape, and as a result, retail brands are being forced to rethink how they interact with consumers. We have seen changes to routines, homes and priorities — people have had to switch up choices, learn to get creative and try something new to save money.

Retail 257

Retail Customer Loyalty Consumer Travel 257

Forrester eCommerce

MAY 24, 2023

Forrester is excited to announce the opening call for entries to our annual APAC B2B Marketing Awards in two categories: B2B Programs of the Year and B2B Return on Integration Honors. The awards recognize outstanding achievement at the organization and function level from B2B marketing initiatives.

B2B 195

B2B Marketing Technology Operations 195

Forrester eCommerce

MAY 24, 2023

A future fit technology strategy has emerged as a cornerstone for propelling customer-centric business growth in today’s dynamic business environment — and the primary enabler of this strategy are the adaptive practices that facilitate collaboration, coordination, and continuous improvement across departments, business units, and partners. Adopting these practices can drive value, support innovation, and position your company for customer-obsessed success.

Technology 195

Technology Improvements Customer Information 195

Retail TouchPoints

MAY 24, 2023

The growth of retail media shows no sign of slowing, as established players announce new expansions and new retailers, most recently Save Mart , enter the mix. In the latest developments, Kroger is looking beyond its websites with plans to expand in-store advertising opportunities, and Walmart is teaming up with more tech partners to help brands get the most out of its retail media network.

Retail 225

Retail Omnichannel Technology Marketing 225

Forrester eCommerce

MAY 24, 2023

Emerging technology ecosystems are at the cutting edge of innovation, bringing breakthrough solutions to market faster and at a reduced cost. In insurance, this means shorter repair times, lower claims costs, and better CX.

Technology 195

Technology Marketing Customer Experience Customer 195

Fabric

MAY 24, 2023

As part of fabric’s continued effort to provide an end-to-end Copilot experience that is simple and secure for users, we are delivering updates to our login flow and admin controls. These changes will make it easier to log into Copilot, navigate between accounts, and set up security measures that protect your business. What’s changing? Simplified Login with OTP Protection Starting with the login experience, we’ve eliminated the need for an ‘Account ID.

Improvements 130

Improvements eCommerce Platforms eCommerce Management 130

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

GetElastic

MAY 24, 2023

eCommerce is booming, and with more people shopping online than ever before, having a streamlined and efficient payment process is essential. However, with so many payment methods and processors available, and so many new payment trends , it can be overwhelming to know where to start. When you have a reliable eCommerce payment processor, platform, or service provider, you spend less time maintaining the back end of your commerce experience and more time managing orders, improving customer experi

Payment Services 147

Payment Services Merchant Services Payments eCommerce 147

Fabric

MAY 24, 2023

As part of fabric’s continued effort to provide an end-to-end Copilot experience that is simple and secure for users, we are delivering updates to our login flow and admin controls. These changes will make it easier to log into Copilot, navigate between accounts, and set up security measures that protect your business. What’s changing? Simplified Login with OTP Protection Starting with the login experience, we’ve eliminated the need for an ‘Account ID.

Improvements 130

Improvements eCommerce Platforms eCommerce Management 130

RetailDive

MAY 24, 2023

How can brands plan for the future in a disruptive economic environment? Google partnered with Kantar and Bain to analyze shopper behavior and identified four critical trends that will define the retail industry in the coming years.

Retail 123

Retail 123

UpSellIt

MAY 24, 2023

Ecommerce discount strategies are pretty much non-negotiable. In today’s advanced online marketplace, it’s not enough to simply offer discounts. In order for your brand to thrive online, you need to have an intentional plan for how, when, why, and to whom discounts are being offered. What is an Ecommerce Discount Strategy? An ecommerce discount strategy is a plan put in place by online retailers to offer various types of discounts and promotions to their customers, for specific reasons.

Shipping Costs 101

Shipping Costs eCommerce Subscription Shipping 101

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

RetailWire

MAY 24, 2023

Foot traffic in San Francisco’s Union Square shopping district may be down 27 percent, but tourists are spending big at luxury retailers. “The luxury shopper isn’t experiencing the city the way regular shoppers are—they are in a bubble,” said Neil Saunders, managing director of GlobalData.

Retail 105

Retail Management Article 105

Omnisend

MAY 24, 2023

Reading Time: 9 minutes Most marketers who are looking to automate their email campaigns believe that Campaign Monitor is the best tool to work with. But is that really the case? Not entirely. While Campaign Monitor is one of the best email marketing platforms, its lack of ready-to-use automation workflow templates often has users looking for other platforms for their email campaigns.

Live Chat 88

Live Chat Shopify Multi-channel Channel 88

RetailWire

MAY 24, 2023

A Washington Post-Ipsos survey of working adults finds that 75 percent would prefer working four 10-hour days instead of five eight-hour ones. Workers say the extra day off gives them more time to recover and complete personal tasks. Employers, however, do not appear to be in a rush to move away from the five-day workweek.

Article 105

Article 105

RetailDive

MAY 24, 2023

The privately held DTC brand attributed the sales to its expanded women’s offering, diversified partnerships and strong shop-in-shop execution.

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108

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

ROI Revolution

MAY 24, 2023

While analyzing some of our ecommerce clients’ Google Search Console (GSC) accounts recently, we noticed some odd URLs with non-English characters and some with excessive English characters that they didn’t create. These showed up as large numbers of non-indexed pages in GSC, specifically as server errors, soft 404s, and/or 404 warnings.

Magento 78

Magento Shopify BigCommerce SEO 78

RetailDive

MAY 24, 2023

Product Studio allows merchants to take existing imagery and create new backdrops for it, remove backgrounds and improve image resolution.

Improvements 105

Improvements 105

CPC Strategy

MAY 24, 2023

In the competitive realm of ecommerce, where countless products clamor for consumer attention, establishing a distinctive brand presence is crucial for success. This is where Amazon A+ Content comes in, offering brands a unique opportunity to elevate their product listings and captivate shoppers in a visually engaging and informative way.

Definition 78

Definition Information eCommerce Consumer 78

RetailDive

MAY 24, 2023

Martech is the recipient of the biggest boost in spending while labor faces the largest pullback, a dynamic that could present challenges down the line.

Presentation 96

Presentation Marketing 96

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

365 Retail

MAY 24, 2023

UK-based card and gifts retailer Cardfactory has introduced its first nationwide Click and Collect service. Following the success of a pilot across 87 stores, the service is now accessible via the company’s website and app, and in over 1,000 physical stores across the UK. However, the service is currently not available in Jersey or the Republic of Ireland.

Payment Services 73

Payment Services Gifts Accessories Payments 73

RetailDive

MAY 24, 2023

The department store is working on its turnaround this year, leaning heavily on its Sephora partnership to drive sales and traffic.

Department Stores 104

Department Stores 104

ChannelSale

MAY 24, 2023

When it comes to vending products on Amazon, people sell their own items through Amazon’s marketplace and get to fulfill all the orders through FBA [ Fulfillment-by-Amazon ]. In other words, it’s known as Amazon 3rd party or just simply Amazon 3P. But ever thought about how exactly Amazon manages to carry all types of brands and products on its own?

Merchant Services 52

Merchant Services Vend Payment Services Marketing 52

RetailDive

MAY 24, 2023

Unlike Foot Locker, the sporting goods retailer said its consumer is holding up well as it reaffirmed its full-year outlook.

Sporting Goods 100

Sporting Goods Consumer Retail 100

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

365 Retail

MAY 24, 2023

British beauty brand Made by Mitchell , founded by 24-year-old TikTok creator and make-up artist Mitchell Halliday, has opened its first ever pop-up in H beauty, Bristol. Until the end of October, beauty lovers will be able to purchase iconic viral products such as the brand’s ‘ Blursh ‘, a cream blush which was previously only available via TikTok Shop, directly from H beauty in Bristol.

eCommerce 52

eCommerce Beauty and Health Online Retail Retail 52

RetailDive

MAY 24, 2023

The new campaign showcases users of all ages and fitness levels using the brand’s various offerings beyond its in-home bike hardware.

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365 Retail

MAY 24, 2023

There’s more to the barcode than meets the eye—or ear—with the familiar, expected “beep” when scanned. It revolutionised how the world conducts business across industries from retail and hospitality to healthcare, logistics and more, making transactions and tracking faster, easier, and even safer. The barcode has opened the door to more innovation including the next generation of solutions such as the QR code, radio frequency identification (RFID), fixed industrial scanning and machine vision.

Payment Services 52

Payment Services Order Fulfillment Technology Information 52

RetailDive

MAY 24, 2023

The apparel retailer has hired advisers to help it cut costs as losses pile up.

Apparel 112

Apparel Retail 112

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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