Groove

NOVEMBER 19, 2024

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify Meeting Jason Nyhus from Shopware In this episode of eCommerce Masters, host Ethan Giffin welcomes Jason Nyhus, GM of Shopware North America, for an engaging conversation about the eCommerce landscape. Jason shares his 25-year journey in the industry, highlighting the lessons he’s learned and the unique value Shopware brings to merchants.

eCommerce 276

eCommerce Merchant Services Consumer Electronics Electronics 276

Retail TouchPoints

NOVEMBER 19, 2024

DoorDash has redesigned its shopping experience for retail products, allowing customers to search for an item across multiple merchants with prices and estimated delivery times displayed in a single view. The platform has kicked off the service in the alcohol category and will expand it to categories including beauty, electronics and more in the coming months.

Merchant Services 267

Merchant Services Gifts Payment Services Electronics 267

Forrester eCommerce

NOVEMBER 17, 2024

As businesses increasingly lean on Generative Artificial Intelligence (genAI) to innovate customer experience and streamline operations, they encounter a critical challenge: the limitations foundation models (FMs). These models often fall short in delivering accuracy and relevance, primarily due to insufficient or narrow training data.

Customer Experience 259

Customer Experience Operations Customer 259

FastSpring

NOVEMBER 19, 2024

Global business expansion isn’t as simple as adding a checkout to a webpage. Businesses need to consider the complexities of cross-border transactions like: the most common regional payment methods, fees for cross-border transactions, regulations around selling digital goods , and if buyers are actually in the region they appear to be. Failure to consider the nuances of global cross-border payments in e-commerce can result in dangerous pitfalls like high and unexpected tax bills in new regions,

Payment Services 134

Payment Services Merchant Services Payments Subscription 134

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

lateshipment

NOVEMBER 13, 2024

With heightened order volumes and tight shipping deadlines, it is natural for e-commerce businesses to expect high customer service inquiries and frustrations from delivery issues during the holiday season. But you can’t let these things slide as ensuring a seamless delivery experience is essential to keep customers happy and coming back. While delays and other delivery issues cannot be prevented, you can definitely have a well-prepared customer service strategy to ensure a smooth post-purchase

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eCommerce Shipping Live Chat Information 130

Groove

NOVEMBER 17, 2024

BigCommerce is a SaaS platform designed to streamline eCommerce performance and growth. While it's ready to use right out of the box, there are numerous things you can do to improve BigCommerce performance and enhance BigCommerce site speed to provide a better experience for users. In this complete guide to boosting your online store’s performance, we'll go over all the tips, tools, and features you can use for BigCommerce optimization.

BigCommerce 223

BigCommerce Merchant Services Payment Services SEO 223

Retail TouchPoints

NOVEMBER 19, 2024

Amazon Access has added a new Cash EBT payment option for customers receiving Temporary Assistance for Needy Families (TANF). Shoppers in 18 states can now use these benefits to buy almost anything on Amazon.com across categories including electronics, toys, beauty and personal care, home and kitchen. Additionally, the benefits can be used to cover shipping fees as well as items sold by third-party merchants.

Merchant Services 265

Merchant Services Toys Electronics Shipping 265

Salsify

NOVEMBER 14, 2024

Throughout history, luxury has largely been defined by exclusivity: a tailor crafting styles to one’s exact measurements, a jeweler designing bespoke pieces for private clientele, or a sommelier curating rare bottles for the enjoyment of only their most discerning customers.

Customer 133

Customer eCommerce 133

RetailDive

NOVEMBER 19, 2024

There are five fewer days between Black Friday and Christmas Day compared to 2023. Here’s how retailers — and consumers — are preparing themselves.

Consumer 124

Consumer Retail 124

FastSpring

NOVEMBER 13, 2024

FastSpring is proud to announce a partnership with Nexus , a leading platform for supporting content creators and monetizing games, where both companies have joined forces in order to help game publishers materially grow profits with their own creator-powered, custom designed, and hosted web shops. The companies have integrated FastSpring’s global localized payments and compliance platform with Nexus’ industry leading creator-powered web shops.

Merchant Services 125

Merchant Services Payments Games Payment Services 125

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

Forrester eCommerce

NOVEMBER 18, 2024

The Digital Product Passport promises significant benefits for sustainability, auditability, and consumer information, but a lack of agreement on standards makes it difficult to realise this promise ahead of European deadlines in 2027.

Information 221

Information Consumer Automotive Customer 221

Retail TouchPoints

NOVEMBER 19, 2024

It’s the most wonderful time of the year, but for a sizeable portion of the U.S. workforce the holiday shopping season can be the most strenuous and stress-filled time of year. As consumers furiously stock up on everything they need for under the tree and around the table, retail workers — who make up more than one quarter of the U.S. labor force — find themselves literally on the front lines of the holiday madness.

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Retail Department Stores Customer Consumer 264

UpSellIt

NOVEMBER 14, 2024

Partnering with Upsellit has never been easier, thanks to CJ’s Universal Tag—a powerful tool that streamlines integration and amplifies results. By simply activating the Universal Tag, you’re seamlessly connected to a suite of Upsellit’s top-tier ecommerce solutions, designed to enhance conversions and enrich the customer journey with minimal setup.

Recommendation 127

Recommendation eCommerce Channel Improvements 127

Salsify

NOVEMBER 19, 2024

Collecting zero-party data isn’t just about gathering customer info — it’s about engaging customers in a fun and respectful manner while adding value to their lives.

Retail 96

Retail Customer eCommerce Marketing eCommerce 96

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

Practical eCommerce

NOVEMBER 19, 2024

This year's holiday marketing sees major brands mixing old-school ads with apps, social feeds, and AI-driven content. The post Holiday 2024 Marketing Campaigns from Top Brands appeared first on Practical Ecommerce.

Marketing 93

Marketing eCommerce 93

Forrester eCommerce

NOVEMBER 13, 2024

The global commercial AI software governance market is poised for exceptional growth. Forrester forecasts that by 2030, spending on off-the-shelf AI governance software will more than quadruple, reaching $15.8 billion and capturing 7% of overall AI software spending.

Marketing 259

Marketing 259

Retail TouchPoints

NOVEMBER 18, 2024

A federal judge for the U.S. District Court for the Eastern District of Texas has struck down the U.S. Department of Labor’s (DOL) April 2024 rule aimed at expanding the scope of overtime pay eligibility. The National Retail Federation (NRF) lauded the move, with the trade association’s EVP of Government Relations David French saying in a statement that the rule would have “curtailed retailers’ ability to offer the most flexible, generous and tailored benefits packages to lower-level exempt empl

Travel 246

Travel Retail Marketing 246

Wiser

NOVEMBER 19, 2024

In our previous post, we outlined how brands can leverage store-level sales data and incremental points of distribution to boost in-store sales. Now, we’re taking it a step further by exploring how Wiser’s tools empower brands to combine sales and execution data to further optimize sales and retail performance. By integrating real-time insights, brands can better understand how execution at the store level impacts sales and make data-driven decisions that improve both product visibility and sale

Improvements 78

Improvements POS Recommendation Mobile 78

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

TalkingRetail

NOVEMBER 19, 2024

A letter sent by the British Retail Consortium (BRC) and signed by 81 retail CEOs has been sent to chancellor Rachel Reeves setting out the industry’s concerns over the Autumn Budget.

Retail 88

Retail 88

Steve Dennis

NOVEMBER 18, 2024

I grew up in the outlying suburbs of New York City in the 1960s and ’70s. Like other middle-class kids from the area, I spent many a weekend being dragged around by my mother to go shopping at stores like Abraham & Strauss, Caldor, and Bamberger’s. On family road trips we often stopped at Howard Johnson’s for lunch or a snack. As I got older, Lord & Taylor became my go-to place to buy my grandmother a birthday gift or Christmas present.

Department Stores 78

Department Stores eCommerce Social Media Books 78

Forrester eCommerce

NOVEMBER 19, 2024

The Coca-Cola Company released three new AI-generated Holiday ads inspired by the beverage giant’s classic 1995 “The Holidays Are Coming” commercial. Produced entirely with AI video models like Runway and Luma Dream Machine, this represents a step forward in photorealism for AI-generated video.

B2C 195

B2C Marketing 195

Retail TouchPoints

NOVEMBER 15, 2024

After more than 20 years, Saks Fifth Avenue is cancelling the renowned holiday light show at its Fifth Avenue flagship store. The light show has become something of a cultural fixture in Manhattan during the holiday season, serving as the perfect complement to Saks’ famed holiday window displays as well as the Rockefeller Center Christmas tree. Last year’s show, sponsored by Christian Dior, was the retailer’s most dynamic yet.

Department Stores 264

Department Stores Gifts Retail Other 264

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Practical eCommerce

NOVEMBER 17, 2024

U.S.-imposed tariffs and changes in China trade relations force brand managers to rethink sourcing. The post Looming Trade War Is Upending Supply Chains appeared first on Practical Ecommerce.

Supplies 95

Supplies eCommerce Management 95

RetailDive

NOVEMBER 15, 2024

The mass merchant will be open from 7 a.m. to midnight from Nov. 30 to Dec. 23, while the subscription company debuted a perk for discounted styles.

Subscription 114

Subscription 114

365 Retail

NOVEMBER 15, 2024

This festive season, Primark has teamed up with Dr. Seuss once again to deliver a Grinch-tastic experience for customers. The retailer has launched its largest-ever Grinch collection, available now in stores across all 17 Primark markets, and opened themed Grinch Cafes at six UK locations, making it easier than ever to celebrate a mischievous “Grinch-mas.

Gifts 96

Gifts Events Marketing Customer 96

Forrester eCommerce

NOVEMBER 18, 2024

Vendor messaging of “The Composable DXP” is not resonating, especially when the portfolio of capabilities varies widely across vendors. Turns out that securing credibility as a provider of a DXP requires more than appending the word “composable” to their name.

Customer 195

Customer 195

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Online Retail

Retail TouchPoints

NOVEMBER 14, 2024

Businesses today operate in a fast-moving cyber threat landscape. As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. In 2024 alone, several high-profile companies, including Dell, AT&T, Ticketmaster and Disney have suffered the consequences of a major breach.

Retail 261

Retail Payment Services Consumer Operations 261

Practical eCommerce

NOVEMBER 14, 2024

This week's rundown includes new tools for holiday marketing campaigns, drone deliveries, analytics, search, video generators, and AI-based platforms. The post New Ecommerce Tools: November 14, 2024 appeared first on Practical Ecommerce.

eCommerce 98

eCommerce Marketing 98

RetailDive

NOVEMBER 13, 2024

The sustainability-focused consumer products brand said that selling through retail stores generated few sales and has been “consistently unprofitable.

Consumer 110

Consumer Retail 110

Steve Dennis

NOVEMBER 16, 2024

Recent earnings reports from the world’s top luxury players have largely brought bad news. Moreover, a fair amount of uncertainty and chaos has been in the air all year as money-losing online-only players like Farfetch and YNAP have run into the arms of new corporate owners. Saks Fifth Avenue and Neiman Marcus, along with Tapestry and Capri Holdings, looked to merge as their sales and profits lag.

Department Stores 78

Department Stores Small Business Retail Consumer Customer 78

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail