Trending Articles

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Skills and GenAI: Tech Down, Social Up, Product Essential

Forrester eCommerce

“The decline in soft skills is one of the major threats to the Republic.” Prof. Joseph Fuller, Harvard University as stated at MN Tech Talent conference, October 11th, 2024, Bloomington, Minnesota. Every so often, I attend a conference that knits together disparate influences into something greater.

Customer 195
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Understanding eCommerce Website Management Services: Performance, CRO, Accessibility

Groove

For eCommerce stores, no tool is more crucial for success than a high-quality website. But it isn't enough to just design an attractive website and leave it at that. If you want to make the most of your site's potential, it will need ongoing management and optimization. This is where eCommerce website management services come into the picture. By leveraging the expertise and cutting-edge solutions offered by eCommerce managed services like Groove Commerce, you can free up time in your schedule w

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Optimize Your Email Marketing Customer Journey for Engagement & Sales

Groove

For today's online shoppers, the journey is just as important as the destination. With an optimized email marketing customer journey, you can guide and nurture a potential buyer from the first interaction all the way to the purchase. But crafting an email marketing journey that's designed to deliver conversions isn't always a simple task. To help you get started, let's take a look at the top practices, tips, and tools eCommerce stores can use to optimize their email marketing customer journey fo

Marketing 370
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Siteimprove Acquires MarketMuse To Bridge Content, SEO, And Accessibility

Forrester eCommerce

Marketers constantly ask how AI will shape content strategy and creation and improve business impact. Today’s announcement that Siteimprove is acquiring MarketMuse provides one potential answer, pointing to a new era with an AI-driven approach to the content lifecycle.

SEO 293
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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Walmart Unveils AI-Powered Personalization and Customer Care Solutions

Retail TouchPoints

Walmart will leverage proprietary AI, generative AI and retail-specific Large Language Models (LLMs) to provide hyper-personalized customer experiences and improve customer service. Additionally, the retail giant has developed an augmented reality (AR) platform that uses AI to create tens of thousands of 3D assets as well as immersive commerce APIs, enabling Walmart shopping experiences that are embedded in new virtual social environments.

Customer 265
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559: The Brutal Truth About Playing It Safe And Why It’s Holding You Back With Chase Jarvis

My Wife Quit Her Job

Today I’m thrilled to have my friend Chase Jarvis on the show. Chase is an acclaimed photographer, director, and entrepreneur who has worked for top-tier brands like Apple, Nike, and Redbull. His work has been featured in prominent publications such as New York Times and Wired Magazine. In this episode, Chase and I discuss the levers you can pull to make money doing what you love and to finally stop playing it safe.

Magazine 156

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The Ultimate Guide to eCommerce Newsletters: Design, Content & Personalization

Groove

Does your online store offer an eCommerce newsletter? If not (or if your newsletter isn't delivering the results it should), then it's time for a revamp. There's a reason why almost all the top eCommerce stores produce newsletters for their customers. From promoting customer loyalty and engagement to giving you opportunities to drive sales, there are many significant benefits to be gained from newsletter eCommerce.

eCommerce 365
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GenAI: The Time Is Now For Health Insurers To Embrace Innovation And Change Management

Forrester eCommerce

Forrester’s new report, Generative AI: What It Means For Health Insurers, dives into genAI’s impact on health insurers and examines avenues for early adoption and ways to circumvent potential risks.

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Walmart Invests in 74 Rooftop Solar Projects in Maryland and Illinois

Retail TouchPoints

Walmart will work with Solar Landscape to support 74 commercial rooftop solar projects that are expected to come online in 2024 and 2025 and create nearly 43 megawatts of solar capacity for communities in Maryland and Illinois. Approximately half of the portfolio is designed to reduce energy costs for low- and moderate-income households, and Solar Landscape estimates that the combined projects will save consumers about $1 million annually on energy bills.

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7-Eleven to Close Hundreds of its Stores in North America

RetailWire

7-Eleven has recently released its financial reports for the most recent quarter, and in a surprise move, has decided to close hundreds of its store locations in North America.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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The Benefits of Complete Product Content | Salsify

Salsify

The most important part of ecommerce? It’s a no-brainer: product content. It’s how your shoppers connect with your brand. But it’s not enough to write a couple of sentences about your product and call it a day.

eCommerce 117
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Shopify Email Marketing Strategies: Using Campaigns & Automation to Grow Your Business

Groove

For Shopify merchants , email marketing presents one of the best ways to engage with customers and drive sales. However, Shopify email marketing isn't quite as simple as sending the occasional ad or promotion to your list. If you want to see real results, you need to take advantage of optimized campaigns and automation. To help you master email marketing for Shopify, we'll go over the proven strategies you can use to create successful email marketing Shopify campaigns and grow your business.

Shopify 329
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Frito-Lay Thinks Out of the Bag with New Doritos Restaurant

Retail TouchPoints

CPG brands have been trying a lot of new things to connect directly with their consumers, including DTC websites and retailer-agnostic loyalty programs , but Frito-Lay has pulled a new one out of the bag: a Doritos -themed restaurant. Image courtesy Frito-Lay The Doritos After Dark restaurant is a “new bold culinary experience,” now open at the Crypto.com Arena in Los Angeles.

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New inquiry into role of vaping launched ahead of Tobacco and Vapes Bill

TalkingRetail

Parliamentarians from across the political spectrum have come together to reconstitute the cross-party group on vaping. The APPG for Responsible Vaping will continue to provide a voice on vaping issues within Parliament and has launched an inquiry on the role of vaping in the UK.

Retail 127
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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Request for Proposal (RFP) Template for PXM Solutions [DOWNLOAD] | Salsify

Salsify

You need a new partner to build out your ecommerce tech stack, so you’ve researched vendors that might offer what you need. But research can only take you so far and speaking with vendors to find your perfect match can be a time-consuming, labor-intensive process.

Download 118
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Email Marketing Management Explained: A Complete Guide for eCommerce

Groove

With more than 4.4 billion email users globally, email marketing remains one of the most effective ways for eCommerce brands to reach their target audience. It might not be new and shiny, but email is still a pillar of digital marketing for eCommerce stores. How you manage email campaigns, though, can make all the difference when it comes to results like open and conversion rates.

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Forrester’s 2024 Enterprise Architecture Award Winner And Finalists For APAC

Forrester eCommerce

What does excellence in enterprise architecture look like? Learn more about the enterprise architecture strategy that won Contact Energy, a New Zealand electricity generator and retailer, this year’s EA Award for the APAC region.

Retail 195
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Save A Lot Launches First-Ever Rewards Program

Retail TouchPoints

Grocery chain Save A Lot has debuted its first-ever loyalty program — Save A Lot Rewards. Available via a new mobile app, Save A Lot Rewards offers shoppers points called “dots” that can be redeemed for rewards and free products. Independent Save A Lot Retail stores across the chain’s 750 -strong fleet will have the flexibility to customize the app with local offers alongside national offers; the app also features exclusive coupons and deals.

Mobile 235
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4 Best Practices for Ensuring Success in International Markets Ahead of Peak Season

The opportunity for e-commerce merchants in international markets is immense. Data indicates that when international options are available at checkout, merchants see up to 20-60% higher cart conversion and a 128% higher gross merchandise value (GMV) than domestic orders. However, while the opportunities are significant, so are the risks. Without careful planning and strategic partnerships, merchants may face challenges, including high shipping costs, complex customs regulations, and unexpected p

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Our Bold New Plan to Suck Less

Steve Dennis

“If you do not change direction, you might end up where you are heading.” Lao Tzu It’s a crisp fall day in 2002, and I’m enjoying my second cup of coffee in my office at Sears’s sprawling corporate campus outside of Chicago. The last eighteen months have been exhausting for me and my team, but on this particular morning, I’m feeling pretty good.

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7-Eleven shuttering over 400 North American stores amid strategic pivot

RetailDive

The retailer also aims to generate $520 million through sale-leasebacks of an undisclosed number of stores as its parent company slashes its profit forecast and spins off non-core segments.

Retail 126
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The Ultimate Guide to eCommerce SMS Delivery: Tips for Boosting Marketing Deliverability Rates

Groove

Ninety-seven percent of Americans own cellphones, making SMS messaging an excellent means of reaching customers and keeping them engaged with brands. Organizations that use this strategy have access to a highly reliable communication method with higher open and engagement rates than email. With over 70 percent of people making purchases after receiving text messages, it is clear that this is a powerful means of engagement.

Marketing 297
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Forrester’s 2024 Technology Strategy Impact Award Winner And Finalists For APAC

Forrester eCommerce

What does high-performance IT Iook like? Read about the technology strategy that won Macquarie’s Banking and Financial Services group this year’s Technology Strategy Impact Award for the APAC region.

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A Blueprint for B2B Commerce

In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

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Spirit Halloween Debuts Christmas Concept, Scares Up Same-Day Delivery

Retail TouchPoints

Spirit Halloween will trade jack o’ lanterns for candy canes after Oct. 31 with plans to operate 10 Spirit Christmas stores in New York, New Jersey, Connecticut, Massachusetts and Pennsylvania. But before that, the seasonal retailer will offer same-day delivery from 800+ of its Halloween stores this season via a partnership with crowdsourced delivery provider Roadie , leveraging a direct integration between the retailer’s online store and the Roadie platform.

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Report: Gen AI to Transform Operations, Revenue

Practical eCommerce

A 2023 McKinsey study analyzed generative AI's potential impact on operations, productivity, revenue, profits, and more. The post Report: Gen AI to Transform Operations, Revenue appeared first on Practical Ecommerce.

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Boost retail success this holiday season with Flooid

RetailDive

By partnering with Flooid, retailers can not only survive the holiday rush but thrive, leaving customers satisfied and coming back for more.

Retail 111
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What You Need to Know About Payment Processing and eCommerce Merchant Services

Groove

ECommerce now makes up more than 20 percent of the global retail market. For eCommerce merchants, success lies in building a strong brand presence that brings users to your website and encourages them to purchase. To succeed in this critical part of brand building, however, businesses need to expertly manage their websites and ensure that the content is optimized to deliver outstanding customer experiences.

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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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B2B Firms Win By Putting Customer Obsession Vision Into Action

Forrester eCommerce

The Forrester State of Customer Obsession 2024 survey data shows a common thread among B2B companies that reach the highest level of customer obsession. They commit to putting the vision into action, and never stop.

B2B 221
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How Gen AI is Helping Brands Handle the ‘Relentless Demand’ for Visual Content

Retail TouchPoints

Humans are visual creatures; it’s a biological trait developed way back when we all still lived in caves. The world has changed a bit since then, with things like electricity, grocery stores and the internet, but humans still rely on their eyes when gathering supplies — even though that process has become less about hunting and more about simply browsing and selecting.

Webinar 233
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Defend your brand market share from private label growth

Profitero

In the last year, private label (also known as store brand) market share hit an all-time high, commanding 22% of the share of sales in the United States and an even higher 52% of value sales in the UK.

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Choice Market to cease operations

RetailDive

The Denver-based retailer filed for Chapter 11 bankruptcy in May and intended to restructure. That plan fell through, CEO Mike Fogarty said Monday.

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Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.