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582: Hyper-Targeting Customers For Your Online Store Just Got Shockingly Easy

My Wife Quit Her Job

In this episode, Toni and I discuss how hyper-targeting customers for your online store just got a lot easier with Klaviyo’s new release! We dive into the latest features and strategies that can help you reach your ideal audience like never before. You’ll learn how to maximize your marketing efforts and boost sales with the power of automation and AI!

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Lowe’s Teams with OpenAI to Develop AI Assistant for Homeowners

Retail TouchPoints

Lowes has a new sales associate Mylow , a conversational AI agent available anywhere, anytime for MyLowes loyalty members. Mylow is designed to help customers navigate the many questions that come with owning a home, from project planning to how-to advice to product searches. Developed in collaboration with OpenAI and leveraging Lowe’s expert advice, Mylow provides customers with clear steps and practical solutions for home projects ranging from lawn care to home renovations and maintenan

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Barnes & Noble Workers in Illinois, NYC Win Union Contracts

Retail TouchPoints

Employees at a Barnes & Noble store in Bloomington, Ill. have ratified a new three -year contract under the aegis of the Retail, Wholesale and Department Store Union (RWDSU), joining unionized workers at three New York City bookstores, including the companys flagship Union Square location. The Barnes & Noble Union has secured union healthcare coverage, improved safety equipment such as back braces, wrist guards and stools at information desks and the POS, along with improved job and pay

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Sycamore Partners’ $10 Billion Prescription For Walgreens

Forrester eCommerce

Walgreens Boots Alliance (WBA) announced it will go private in a $10 billion deal with Sycamore Partners. It comes at a crucial time for Walgreens, which faces declining sales, profitability issues, and scrutiny for its role in the opioid crisis. The formation of WBA in 2014 was intended to deliver a wider range of products and services globally and become a leading player in the international healthcare retail industry.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Return Policy: What is it and How to Write it

lateshipment

A customer wants to return an item, but your policy is nowhere to be found. Or worse, it’s buried in tiny print and full of confusing legal jargon. What happens? Chaos. Frustration. And probably a not-so-glowing review. Let’s be honest: returns are an unavoidable part of running an online store. Sometimes things just don’t work out: wrong size, unexpected color, maybe the customer just changed their mind.

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The Relentless Heart of Will Williams: A Rock Solid Conversation

Bryan Eisenberg

Some people talk about making a difference. Will Williams lives it. When I sat down with Will for Rock Solid, I expected a conversation about his service, his nonprofit work, and his impact on the Round Rock community. What I got was a masterclass in resilience, purpose, and the power of showing up. Will doesnt just run a nonprofit. He is the nonprofit.

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Convenience store crime jumps again, says ACS report

TalkingRetail

Crime cost convenience stores 316m in the last year, according to the annual crime report from the Association of Convenience Stores (ACS).

Retail 101
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Top Recommendations For CISOs In 2025: Deal With Uncertainty … Again

Forrester eCommerce

The security landscape continues to evolve, as does global uncertainty, leaving CISOs preparing for turbulence ahead.

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Late Deliveries: Common Causes and Effective Management Tips

lateshipment

Late delivery incidents are frequent, almost inevitable, and happen primarily because shipping carriers fail to keep up with their promises of on-time delivery despite their busy schedules during times like the holiday season and while facing supply chain disruptions. As an e-commerce retailer, it makes sense to take a look at how late deliveries can be problematic for you.

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Upsellit & Rakuten Advertising Helped Luxo Living Achieve 165% Sales Growth

UpSellIt

Driving conversions from affiliate traffic is a challenge many brands face, but the right strategy can turn missed opportunities into measurable growth. As a leading technology partner, Upsellit tackles this challenge by delivering managed conversion optimization solutions tailored toward a brands unique goals. Luxo Living, a home furnishings retailer, sought to refine its affiliate marketing strategy after being unhappy with its previous program.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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FreshDirect Taps Uber Eats to Expand Grocery Delivery Reach

Retail TouchPoints

FreshDirect is partnering with Uber Eats to expand its delivery reach in New York City. This is the online grocers first entry into on-demand delivery via a third-party app. FreshDirect works directly with local farmers, fishermen, growers, distillers and food manufacturers to streamline the supply chain, ensuring products reach customers faster up to seven days fresher than traditional grocery stores.

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Why ‘Dark Aisles’ Are The Single Biggest eCommerce Challenge

365 Retail

Todays shoppers have a problem: too much choice and too little time. The combination of lower barriers to entry for vendors and large retailers historic belief that more choice means more topline sales is leading to many shoppers being inundated with options and as the online marketplace becomes ever more crowded, an overwhelming volume of product isnt benefiting anyone.

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Key Questions For Tackling Technical Debt

Forrester eCommerce

Technology leaders are more focused on technical debt today to ensure that they can fully leverage tomorrows emerging tech. Find out the questions that you should be asking to manage the technical debt in your organization.

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Post-Purchase Engagement: Strategies, Benefits, and Metrics for Success

lateshipment

So what happens after a customer clicks that “buy” button? They’ve browsed your amazing products, finally picked the perfect one, and eagerly awaited its arrival. It’s here! They’re using it, loving it… and then? What happens next in their relationship with your brand? Do they just move on, or do they keep thinking about you?

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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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UK retail footfall rebounds with high streets leading the way

TalkingRetail

The first week of March saw retail footfall rebound last week from the week before in high streets, according to MRI Softwares latest footfall data.

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Walgreens Agrees to $10B Sycamore Partners Acquisition

Retail TouchPoints

Walgreens Boots Alliance (WBA) has finalized a deal with private equity firm Sycamore Partners to take the company private after being in the stock market for nearly 100 years. Sycamore will pay $11.45 per share in cash for the Walgreens business, according to a company announcement. Shareholders can receive up to $3 more per share in the future from sales of Walgreens’ primary business, including Village Medial, Summit Health and City MD.

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Vinted CEO Adam Jay Tops 2025 Retail Disruptors & Innovators Report

365 Retail

Adam Jay, CEO of fashion resale platform Vinted, has once again been named as the top retail innovator in the 2025 Retail Disruptors & Innovators report, released today by Retail Insider in partnership with the Retail Technology Show (RTS), the flagship event that connects retails changemakers with leading tech providers. The 2025 Retail Disruptors & Innovators report is an annual report championing progressive individuals from across the sector, who are driving seismic change across the

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Apple Aims To Make Transparency The Core Of Its Trust Strategy

Forrester eCommerce

Co-authored with Enza Iannopollo, Principal Analyst We made a call last week that Apple had created a trust issue in the UK, and possibly more widely, by breaking its commitment to protecting its users privacy by withdrawing ADP for UK users to comply with the governments demands to, in certain circumstances, be able to access […]

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Innovative Services You Can Offer In Your New Retail Pharmacy

RetailMinded

The pharmacy sector is undergoing substantial expansion, creating considerable prospects for both business owners and medical experts. According to Statista, the global pharmacy market is projected to reach an impressive USD 1.52 trillion in revenue by 2025. This growth trajectory is further emphasized by an anticipated annual growth rate (CAGR) of 4.11% from 2025 to 2029.

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Enter the Post-JavaScript Era & Say Goodbye to Slow Sites

Fastr

If youve been losing sleep (and revenue) thanks to subpar site performance, youre not alone. The ecommerce world is drowning in bloated front ends packed with JavaScript frameworks that slow everything down. Google doesnt mince words on slow sites, and your C-suite sees one disappointing PageSpeed score and starts asking, Why are we throwing money down the drain?

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30-Year Retail Veteran Reveals how to ‘Thrive in an Exponential World’

Retail TouchPoints

Gary Hawkins has been enmeshed in the retail industry for nearly three decades. He has worked as a practitioner and served as an advisor for companies ranging from Hy-Vee to Kroger , Procter & Gamble, Unilever and NCR. Every step of the way, he has provided the industry with timely and thought-provoking content, educating the market through works like Building the Customer Specific Retail Enterprise ; Customer Intelligence ; and Retail in the Age of I.

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How and Where to Get Free After Effects?

365 Retail

Youve got a brilliant video idea: cinematic shots, a compelling story, and the perfect soundtrack. But when it comes to post-production, you hit a wall. Motion graphics, transitions, and dynamic text animations arent coming together the way you envisioned. You need high-quality After Effects templates, but premium ones come with a price tag. Heres the good news: free After Effects templates exist.

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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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Dual-OMS TEI: Companies Actually Got Their Money’s Worth

Forrester eCommerce

We evaluated the Total Economic Impact (TEI) of companies that simultaneously use two order management systems (OMS). Our research uncovered surprising findings.

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Sainsbury’s uses Leeds and London stores to try out new Local formats

TalkingRetail

Sainsburys has refurbished three of its convenience stores in slightly different variations of its new format in order to establish how it will develop Sainsburys Local in future. The first opening was at the Pudsey store in Leeds in February.

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Kohl’s working to fix mistakes as Q4 sales, profits plummet

RetailDive

Without its Sephora shops, the department store’s holiday results would have been worse, yet the beauty partnership’s boost may be waning.

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Hudson’s Bay Files for Bankruptcy, Citing Tariffs and U.S.-Canada Trade Tensions

Retail TouchPoints

Hudsons Bay Company has filed for the Canadian version of bankruptcy, the Companies Creditors Arrangement Act (CCAA), following an order for creditor protection from the Ontario Superior Court of Justice. The retailer, which operates 80 namesake stores and ecommerce site TheBay.com, is exploring strategic alternatives as it faces a volatile economic landscape, with both tariffs on U.S. exports and retaliatory tariffs imposed by Canada on imports from its southern neighbor.

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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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How Does an Optical Diffuser Work & Its Applications?

365 Retail

A diffuser plays a pivotal role in various optical systems. This component scatters light to distribute both intensity levels and light angles uniformly, defining a flat illumination shape. The multifunctional device is an essential element that supports industrial operations from imaging to illumination. Professional optical designers working on advanced optical systems utilizing diffusers can design for maximum performance when once they grasp the operating mechanics and different types and us

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Forrester’s Customer Obsession Awards: Why Winning This Award Matters

Forrester eCommerce

Showcase your customer obsession journey and achievements with Forresters 2025 awards. Apply now for the chance to gain global recognition and exclusive perks while elevating your brand.

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Stores caught selling products containing corrosives to minors in Gloucestershire operation

TalkingRetail

Several shops in Gloucestershire were caught selling products containing corrosive substances to underage buyers in an undercover operation.

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Level Up Your Marketing Game With THESE 7 Best HubSpot Content Agencies of 2025

MakeWebBetter

Ensuring business success has always been about making the right choices at the right time. But today, getting it right comes with the challenge of having too many options at your disposal. Now that you are reading this article, we suppose youre about to make one such choice. Youre looking for the best HubSpot content [.] The post Level Up Your Marketing Game With THESE 7 Best HubSpot Content Agencies of 2025 appeared first on MakeWebBetter.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.