Retail TouchPoints
MARCH 14, 2025
The emergence of AI-powered platforms has ignited a profound shift in how we interact with technology and the trajectory of the search landscape. While Google remains the dominant driver of organic website traffic for retailers, AI-powered platforms ChatGPT, Perplexity AI, Microsoft Copilot, Meta AI, ByteDance and others are claiming their stake and increasing bot traffic to websites.
My Wife Quit Her Job
MARCH 12, 2025
In this episode, Toni and I discuss how hyper-targeting customers for your online store just got a lot easier with Klaviyo’s new release! We dive into the latest features and strategies that can help you reach your ideal audience like never before. You’ll learn how to maximize your marketing efforts and boost sales with the power of automation and AI!
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Retail TouchPoints
MARCH 10, 2025
Employees at a Barnes & Noble store in Bloomington, Ill. have ratified a new three -year contract under the aegis of the Retail, Wholesale and Department Store Union (RWDSU), joining unionized workers at three New York City bookstores, including the companys flagship Union Square location. The Barnes & Noble Union has secured union healthcare coverage, improved safety equipment such as back braces, wrist guards and stools at information desks and the POS, along with improved job and pay
Forrester eCommerce
MARCH 7, 2025
Walgreens Boots Alliance (WBA) announced it will go private in a $10 billion deal with Sycamore Partners. It comes at a crucial time for Walgreens, which faces declining sales, profitability issues, and scrutiny for its role in the opioid crisis. The formation of WBA in 2014 was intended to deliver a wider range of products and services globally and become a leading player in the international healthcare retail industry.
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AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
lateshipment
MARCH 8, 2025
A customer wants to return an item, but your policy is nowhere to be found. Or worse, it’s buried in tiny print and full of confusing legal jargon. What happens? Chaos. Frustration. And probably a not-so-glowing review. Let’s be honest: returns are an unavoidable part of running an online store. Sometimes things just don’t work out: wrong size, unexpected color, maybe the customer just changed their mind.
Bryan Eisenberg
MARCH 10, 2025
Some people talk about making a difference. Will Williams lives it. When I sat down with Will for Rock Solid, I expected a conversation about his service, his nonprofit work, and his impact on the Round Rock community. What I got was a masterclass in resilience, purpose, and the power of showing up. Will doesnt just run a nonprofit. He is the nonprofit.
Online Retail Today brings together the best content for online retail professionals from the widest variety of industry thought leaders.
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TalkingRetail
MARCH 9, 2025
Crime cost convenience stores 316m in the last year, according to the annual crime report from the Association of Convenience Stores (ACS).
Forrester eCommerce
MARCH 12, 2025
The security landscape continues to evolve, as does global uncertainty, leaving CISOs preparing for turbulence ahead.
lateshipment
MARCH 8, 2025
Late delivery incidents are frequent, almost inevitable, and happen primarily because shipping carriers fail to keep up with their promises of on-time delivery despite their busy schedules during times like the holiday season and while facing supply chain disruptions. As an e-commerce retailer, it makes sense to take a look at how late deliveries can be problematic for you.
UpSellIt
MARCH 10, 2025
Driving conversions from affiliate traffic is a challenge many brands face, but the right strategy can turn missed opportunities into measurable growth. As a leading technology partner, Upsellit tackles this challenge by delivering managed conversion optimization solutions tailored toward a brands unique goals. Luxo Living, a home furnishings retailer, sought to refine its affiliate marketing strategy after being unhappy with its previous program.
Speaker: Ethan Woolley, Director at Kharon
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
Retail TouchPoints
MARCH 7, 2025
FreshDirect is partnering with Uber Eats to expand its delivery reach in New York City. This is the online grocers first entry into on-demand delivery via a third-party app. FreshDirect works directly with local farmers, fishermen, growers, distillers and food manufacturers to streamline the supply chain, ensuring products reach customers faster up to seven days fresher than traditional grocery stores.
Wiser
MARCH 14, 2025
The Complex Role of a Category Manager Category Managers sit at the center of a high stakes balancing act. They are responsible for building a profitable, well-curated product assortment while ensuring pricing, promotions, and merchandising strategies align with business objectives. Every product decision carries weight. Misreading consumer demand could mean investing in the wrong products, missing a key trend, or failing to pull underperforming SKUs before they drain profitability.
Forrester eCommerce
MARCH 10, 2025
Technology leaders are more focused on technical debt today to ensure that they can fully leverage tomorrows emerging tech. Find out the questions that you should be asking to manage the technical debt in your organization.
lateshipment
MARCH 7, 2025
So what happens after a customer clicks that “buy” button? They’ve browsed your amazing products, finally picked the perfect one, and eagerly awaited its arrival. It’s here! They’re using it, loving it… and then? What happens next in their relationship with your brand? Do they just move on, or do they keep thinking about you?
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.
365 Retail
MARCH 10, 2025
Todays shoppers have a problem: too much choice and too little time. The combination of lower barriers to entry for vendors and large retailers historic belief that more choice means more topline sales is leading to many shoppers being inundated with options and as the online marketplace becomes ever more crowded, an overwhelming volume of product isnt benefiting anyone.
Retail TouchPoints
MARCH 7, 2025
Walgreens Boots Alliance (WBA) has finalized a deal with private equity firm Sycamore Partners to take the company private after being in the stock market for nearly 100 years. Sycamore will pay $11.45 per share in cash for the Walgreens business, according to a company announcement. Shareholders can receive up to $3 more per share in the future from sales of Walgreens’ primary business, including Village Medial, Summit Health and City MD.
Dynamic Action
MARCH 14, 2025
Summary Monitoring competitors’ email campaigns and promotional activity in your market is essential but time-consuming. Tracking competitors’ email and homepage marketing activity historically and in real time helps optimize calendars, pricing, and product assortments to refine strategies for better results. AI-powered retail technology can collect this data, saving you time and providing analysis across channels.
Forrester eCommerce
MARCH 14, 2025
Forrester was invited to a Siemens Industry Analyst Day event focused on data centers in Zug, Switzerland and received presentations covering a wide variety of data center topics, as well as a tour of Siemens facilities showcasing the practical application of its strategy and products.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
TalkingRetail
MARCH 10, 2025
The first week of March saw retail footfall rebound last week from the week before in high streets, according to MRI Softwares latest footfall data.
365 Retail
MARCH 14, 2025
Harvey Norman has confirmed its continued UK expansion with the announcement of a new store and UK headquarters at Gracechurch, Royal Sutton Coldfield, West Midlands. The multinational home and lifestyle retailer has signed a 20-year lease for a 53,000 sq. ft. retail space, marking a significant addition to the shopping centre. The site, previously home to British Home Stores (BHS) until its closure in 2016, will be transformed into a state-of-the-art retail destination.
Retail TouchPoints
MARCH 10, 2025
Gary Hawkins has been enmeshed in the retail industry for nearly three decades. He has worked as a practitioner and served as an advisor for companies ranging from Hy-Vee to Kroger , Procter & Gamble, Unilever and NCR. Every step of the way, he has provided the industry with timely and thought-provoking content, educating the market through works like Building the Customer Specific Retail Enterprise ; Customer Intelligence ; and Retail in the Age of I.
RetailMinded
MARCH 11, 2025
The pharmacy sector is undergoing substantial expansion, creating considerable prospects for both business owners and medical experts. According to Statista, the global pharmacy market is projected to reach an impressive USD 1.52 trillion in revenue by 2025. This growth trajectory is further emphasized by an anticipated annual growth rate (CAGR) of 4.11% from 2025 to 2029.
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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.
Forrester eCommerce
MARCH 12, 2025
Co-authored with Enza Iannopollo, Principal Analyst We made a call last week that Apple had created a trust issue in the UK, and possibly more widely, by breaking its commitment to protecting its users privacy by withdrawing ADP for UK users to comply with the governments demands to, in certain circumstances, be able to access […]
TalkingRetail
MARCH 14, 2025
Stoke-on-Trent has reported a further crackdown on illegal vape and tobacco sales with seizures valued at 20,000 this week. Trading standards, council staff and police carried out a series of raids in the Stoke suburb of Meir.
365 Retail
MARCH 14, 2025
Danish menswear brand Jack & Jones has officially opened its latest UK store at Silverburn , further enhancing the retail destinations fashion offering. Known for its premium denim and contemporary menswear, the brand brings its signature style to Glasgow shoppers with a diverse collection of essentials, including high-quality jeans, tailored suits, and premium leather goods.
Fastr
MARCH 13, 2025
If youve been losing sleep (and revenue) thanks to subpar site performance, youre not alone. The ecommerce world is drowning in bloated front ends packed with JavaScript frameworks that slow everything down. Google doesnt mince words on slow sites, and your C-suite sees one disappointing PageSpeed score and starts asking, Why are we throwing money down the drain?
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Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.
Forrester eCommerce
MARCH 11, 2025
We evaluated the Total Economic Impact (TEI) of companies that simultaneously use two order management systems (OMS). Our research uncovered surprising findings.
TalkingRetail
MARCH 14, 2025
Tesco Express has begun a trial giving expiring food to customers for free at the end of the day as it tries to cut food waste. The supermarket will give away some already discounted yellow sticker items after 9.
365 Retail
MARCH 10, 2025
Adam Jay, CEO of fashion resale platform Vinted, has once again been named as the top retail innovator in the 2025 Retail Disruptors & Innovators report, released today by Retail Insider in partnership with the Retail Technology Show (RTS), the flagship event that connects retails changemakers with leading tech providers. The 2025 Retail Disruptors & Innovators report is an annual report championing progressive individuals from across the sector, who are driving seismic change across the
Retail TouchPoints
MARCH 10, 2025
Hudsons Bay Company has filed for the Canadian version of bankruptcy, the Companies Creditors Arrangement Act (CCAA), following an order for creditor protection from the Ontario Superior Court of Justice. The retailer, which operates 80 namesake stores and ecommerce site TheBay.com, is exploring strategic alternatives as it faces a volatile economic landscape, with both tariffs on U.S. exports and retaliatory tariffs imposed by Canada on imports from its southern neighbor.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
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