Retail TouchPoints
MARCH 14, 2025
The emergence of AI-powered platforms has ignited a profound shift in how we interact with technology and the trajectory of the search landscape. While Google remains the dominant driver of organic website traffic for retailers, AI-powered platforms ChatGPT, Perplexity AI, Microsoft Copilot, Meta AI, ByteDance and others are claiming their stake and increasing bot traffic to websites.
lateshipment
MARCH 16, 2025
Okay, let’s get real for a minute. You’re running a business, shipping out packages left and right, and then A package gets delayed, goes missing, or arrives looking like it went through a wrestling match with a grizzly bear. Frustrating, right? But here’s the kicker: you might be entitled to a refund from UPS, and you might not even know it!
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My Wife Quit Her Job
MARCH 12, 2025
In this episode, Toni and I discuss how hyper-targeting customers for your online store just got a lot easier with Klaviyo’s new release! We dive into the latest features and strategies that can help you reach your ideal audience like never before. You’ll learn how to maximize your marketing efforts and boost sales with the power of automation and AI!
Forrester eCommerce
MARCH 12, 2025
The security landscape continues to evolve, as does global uncertainty, leaving CISOs preparing for turbulence ahead.
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AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
Wiser
MARCH 14, 2025
The Complex Role of a Category Manager Category Managers sit at the center of a high stakes balancing act. They are responsible for building a profitable, well-curated product assortment while ensuring pricing, promotions, and merchandising strategies align with business objectives. Every product decision carries weight. Misreading consumer demand could mean investing in the wrong products, missing a key trend, or failing to pull underperforming SKUs before they drain profitability.
Retail TouchPoints
MARCH 14, 2025
Following the successful debut of its initial large-format store in the Chicago suburb of Wilmette, Ill. in May 2024 , Wayfair will open its second large-format store next year in Atlanta. The 150,000-square-foot space, located within the District at Howell Mill shopping center in Atlantas Upper Westside neighborhood, will offer furniture, home dcor, housewares, appliances and home improvement essentials.
Online Retail Today brings together the best content for online retail professionals from the widest variety of industry thought leaders.
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lateshipment
MARCH 16, 2025
When you ship through DHL, FedEx, UPS, or USPS most packages make it to their destinations intact and on time. But, what about those rare occurrences when packages are lost in transit? Who exactly gets blamed when this happens? The seller or the shipper? In most cases, it is the retailer who bites the bullet. This is because customers the accountability of the package from checkout to delivery falls on the business they ordered from rather than the shipping carrier, a third party.
Forrester eCommerce
MARCH 17, 2025
Discover how microgrids are revolutionizing data centers to meet AI's growing demands and sustainability goals.
Talkoot
MARCH 17, 2025
How brands can get their products to appear in AI Chatbot results: Generative Engine Optimization (GEO) Brian Hennessy Talkoot Co-Founder & CEO AI chatbots like ChatGPT, Perplexity and Claude wont be overtaking Googles search dominance just yet. But its clear consumers are leaning on AI more and more to discover products online. According to a 2023 SurveyMonkey study , 34% percent of consumers had already used an AI Chatbot to discover or learn more about new products.
Retail TouchPoints
MARCH 14, 2025
Its no secret that attracting and keeping retail talent is becoming ever more difficult. To tackle this challenge, luxury giant LVMH s North American division has taken its recruiting efforts straight to the source colleges and universities. At LVMH, we believe that our people are our greatest asset, and the longevity of our brands depends on attracting the most talented and passionate individuals , said Gena Smith, Chief Human Resources Officer at LVMH North America in comments shared with Ret
Speaker: Ethan Woolley, Director at Kharon
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
365 Retail
MARCH 14, 2025
Harvey Norman has confirmed its continued UK expansion with the announcement of a new store and UK headquarters at Gracechurch, Royal Sutton Coldfield, West Midlands. The multinational home and lifestyle retailer has signed a 20-year lease for a 53,000 sq. ft. retail space, marking a significant addition to the shopping centre. The site, previously home to British Home Stores (BHS) until its closure in 2016, will be transformed into a state-of-the-art retail destination.
lateshipment
MARCH 15, 2025
Youve secured the salecongratulations! But what happens next? If you think that the customer journey ends at checkout, youre in for a rude awakening. 56% of customers say theyre disappointed with their post-purchase experience, with Accenture reporting that only 17% of consumers feel businesses actually care about what happens after they buy. That tiny, tragic percentage means most customers feel abandoned at the worst possible momentwhen theyre eagerly awaiting their order.
Forrester eCommerce
MARCH 14, 2025
Forrester was invited to a Siemens Industry Analyst Day event focused on data centers in Zug, Switzerland and received presentations covering a wide variety of data center topics, as well as a tour of Siemens facilities showcasing the practical application of its strategy and products.
Dynamic Action
MARCH 14, 2025
Summary Monitoring competitors’ email campaigns and promotional activity in your market is essential but time-consuming. Tracking competitors’ email and homepage marketing activity historically and in real time helps optimize calendars, pricing, and product assortments to refine strategies for better results. AI-powered retail technology can collect this data, saving you time and providing analysis across channels.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.
Retail TouchPoints
MARCH 14, 2025
Microsoft has partnered with Curated for You to incorporate AI-powered fashion suggestions into everyday conversations in its AI assistant, Copilot. Microsoft Copilot is an AI-powered tool that integrates with various Microsoft applications and services including Word, Excel, PowerPoint, Outlook, Teams and the Microsoft Edge browser offering users a conversational chat interface to generate content, provide insights and automate tasks.
Fastr
MARCH 13, 2025
If youve been losing sleep (and revenue) thanks to subpar site performance, youre not alone. The ecommerce world is drowning in bloated front ends packed with JavaScript frameworks that slow everything down. Google doesnt mince words on slow sites, and your C-suite sees one disappointing PageSpeed score and starts asking, Why are we throwing money down the drain?
lateshipment
MARCH 15, 2025
How many times have you sent out a customers package and stayed eager to know their feedback, only to learn from them that it was damaged or didnt make it to them at all? Truly a haunting experience, given that all your efforts to convert the customer have now taken heavy damage, thanks to no fault of yours. But if you think about the scale of these issues, you can clearly see that it is not something trivial.
Forrester eCommerce
MARCH 17, 2025
Customer experience quality in banking is falling on average, but there are banking brands globally that buck this trend, outshining competitors and continuing to improve their CX performance.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
RetailMinded
MARCH 11, 2025
The pharmacy sector is undergoing substantial expansion, creating considerable prospects for both business owners and medical experts. According to Statista, the global pharmacy market is projected to reach an impressive USD 1.52 trillion in revenue by 2025. This growth trajectory is further emphasized by an anticipated annual growth rate (CAGR) of 4.11% from 2025 to 2029.
Retail TouchPoints
MARCH 14, 2025
Build-A-Bear Workshop is planning a multi-levelretail-tainmentexperience that will open in the first half of 2026 at the Icon Park entertainment complex in Orlando, Fla. The move is part of a multi-year strategic evolution and expansion of Build-A-Bear’s nearly 600 -store footprint, particularly in tourist and hospitality destinations. Construction of the experience at Icon Park is slated to begin later this year under the vision of design firm Chute Gerdeman , which also designed the FAO
RetailWire
MARCH 14, 2025
Dollar General and Walmart have both issued warnings about the fiscal health of low-income consumers.
365 Retail
MARCH 14, 2025
Danish menswear brand Jack & Jones has officially opened its latest UK store at Silverburn , further enhancing the retail destinations fashion offering. Known for its premium denim and contemporary menswear, the brand brings its signature style to Glasgow shoppers with a diverse collection of essentials, including high-quality jeans, tailored suits, and premium leather goods.
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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.
Forrester eCommerce
MARCH 12, 2025
Co-authored with Enza Iannopollo, Principal Analyst We made a call last week that Apple had created a trust issue in the UK, and possibly more widely, by breaking its commitment to protecting its users privacy by withdrawing ADP for UK users to comply with the governments demands to, in certain circumstances, be able to access […]
RetailDive
MARCH 14, 2025
The company issued a going concern statement citing challenges related to liquidity and existing debt.
Retail TouchPoints
MARCH 11, 2025
Lowes has a new sales associate Mylow , a conversational AI agent available anywhere, anytime for MyLowes loyalty members. Mylow is designed to help customers navigate the many questions that come with owning a home, from project planning to how-to advice to product searches. Developed in collaboration with OpenAI and leveraging Lowe’s expert advice, Mylow provides customers with clear steps and practical solutions for home projects ranging from lawn care to home renovations and maintenan
RetailWire
MARCH 13, 2025
Dollar General is closing stores after performing a store portfolio review.
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Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.
365 Retail
MARCH 14, 2025
The recent announcement that Lloyds Banking Group is to shut another 136 branches by March next year is the continuation of a trend seen across the high-street banking establishment. The landscape of high-street banks has undergone significant transformation in recent years, marked by a notable trend towards downsizing physical retail banking locations.
Forrester eCommerce
MARCH 11, 2025
We evaluated the Total Economic Impact (TEI) of companies that simultaneously use two order management systems (OMS). Our research uncovered surprising findings.
TalkingRetail
MARCH 14, 2025
Stoke-on-Trent has reported a further crackdown on illegal vape and tobacco sales with seizures valued at 20,000 this week. Trading standards, council staff and police carried out a series of raids in the Stoke suburb of Meir.
RetailDive
MARCH 11, 2025
Without its Sephora shops, the department store’s holiday results would have been worse, yet the beauty partnership’s boost may be waning.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
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