Trending Articles

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Try-On Data Unlocked: Driving In-Store Analytics for a Smarter Retail Experience

Retail TouchPoints

Retail has always had its share of mystique. From the art of visual merchandising (VM) to the subtle science of store layout, many of the best decisions were historically guided by experience, gut instinct and the occasional stroke of genius. But today, a new era of real-time analytics – especially data drawn from fitting room activity – is demystifying the process and helping retailers understand the nuanced stories behind every try-on and purchase.

Retail 147
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583: Google’s Algorithm Update DESTROYED Affiliate Sites… Now What?

My Wife Quit Her Job

In this episode, Toni and I discuss how Googles latest algorithm update has shaken up the affiliate marketing world, leaving many sites in the dust. Well cover what this means for content creators and how to bounce back stronger than ever. So if you’re feeling the impact or just curious about the buzz, listen in! What You’ll Learn What the algorithm update really changed and why it matters to you Tips on how to adapt your strategies to stay relevant What you should be doing instead o

Blog 156
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UPS Refunds: Step-by-Step Guide to Filing a Successful Claim

lateshipment

Okay, let’s get real for a minute. You’re running a business, shipping out packages left and right, and then A package gets delayed, goes missing, or arrives looking like it went through a wrestling match with a grizzly bear. Frustrating, right? But here’s the kicker: you might be entitled to a refund from UPS, and you might not even know it!

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In A World Of Buying Mayhem, All Leaders Must Be Change Leaders

Forrester eCommerce

Todays dizzying pace of change will not abate, and leaders must show the way forward. At our upcoming events, B2B Summit North America and CX Summit EMEA, well show you how.

B2B 221
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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Westfield London Unveils Dedicated Health & Wellness Village

365 Retail

Unibail-Rodamco-Westfield (URW) has announced the launch of the Health & Wellness Village at The Village in Westfield London. This new initiative dedicates over 50,000 sq ft on Level 1 to health and wellness brands and services, reflecting a significant development in the centre’s evolution. The project aims to address the increasing consumer demand for accessible, high-quality health and wellness experiences within a retail setting.

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You Don’t Have Customers, you Have Fans, so Put on a Show

Retail TouchPoints

Theres a lot retailers can learn from the success of immersive location-based entertainment spaces this past year. The Sphere in Las Vegas reimagined concertgoing, giving music lovers 360 degrees of eye-popping real-time visuals synced to music; Meow Wolf has reimagined museum visits; and Hollywood is taking its first stab at immersing fans in their favorite shows with Netflix Houses – built in post-COVID available retail spaces in malls.

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How brands can get their products to appear in AI Chatbot results: Generative Engine Optimization (GEO)

Talkoot

How brands can get their products to appear in AI Chatbot results: Generative Engine Optimization (GEO) Brian Hennessy Talkoot Co-Founder & CEO AI chatbots like ChatGPT, Perplexity and Claude wont be overtaking Googles search dominance just yet. But its clear consumers are leaning on AI more and more to discover products online. According to a 2023 SurveyMonkey study , 34% percent of consumers had already used an AI Chatbot to discover or learn more about new products.

SEO 78
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Anarchy In The UK: The UK Government’s Wild Ride With AI And Big Tech In 2025 — And It’s Only March

Forrester eCommerce

The UK government has declared that it will take a test and learn approach with spending on AI and digital to push innovation. Staged funding, mission-driven prioritization, and outcome metrics the civil service bringing some Silicon Valley mentality to play. In theory, I like it. In practice hold that thought for now.

Customer 221
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How Can Order Fulfillment Software Help My Omnichannel Retail Business Thrive?

Fabric Blog

In today’s retail world, customers expect convenience and a hassle-free experience. To meet those expectations, businesses must create seamless shopping experiences across every demand channel. And that’s where order fulfillment software comes ina comprehensive tool designed to streamline and optimize processes like order processing, inventory management, shipping, and returns.

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Ikea to Open London Store Following Three-Year Environmental Renovation

Retail TouchPoints

Ikea will open its new store on Londons Oxford Street on May 1, 2025, featuring 62,430 square feet of retail space across three levels. The opening follows a three -year renovation of the building that included enhancing environmental performance by replacing gas-fired boilers with energy-efficient air source heat pumps and installing secondary glazing for improved insulation.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Enhancing the Post-Purchase Experience: A 2025 Guide

lateshipment

Youve secured the salecongratulations! But what happens next? If you think that the customer journey ends at checkout, youre in for a rude awakening. 56% of customers say theyre disappointed with their post-purchase experience, with Accenture reporting that only 17% of consumers feel businesses actually care about what happens after they buy. That tiny, tragic percentage means most customers feel abandoned at the worst possible momentwhen theyre eagerly awaiting their order.

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Retail and safety: why clear signage for visitors is essential

365 Retail

Retail visitor safety has become paramount as retail stores experience a high volume of customers. Specifically, they have to manage foot traffic to prevent overcrowding, cater to a wide range of customers (from children to the elderly to people with disabilities), and adjust to a dynamic environment. The most effective way to handle this is to use clear visitor signage.

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Microgrids & Data Centers: A Sustainable Power Duo

Forrester eCommerce

Discover how microgrids are revolutionizing data centers to meet AI's growing demands and sustainability goals.

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PepsiCo launches ‘Max Your Snacks’ category guide

TalkingRetail

PepsiCo is introducing its Max Your Snacks retailer guide this March, a category guide designed to help convenience stores optimise their savoury snacks range through practical, easy-to-implement advice. According to PepsiCo, convenience retailers could be sitting on an average of 17.

Retail 76
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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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What 25 retail leaders are saying about tariffs

RetailDive

From price increase warnings to confidence that vendor relationships will help ride out the storm, here's how the retail C-suite plans to weather tariffs.

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How to Handle and Prevent Damaged Packages: A Guide for Businesses

lateshipment

How many times have you sent out a customers package and stayed eager to know their feedback, only to learn from them that it was damaged or didnt make it to them at all? Truly a haunting experience, given that all your efforts to convert the customer have now taken heavy damage, thanks to no fault of yours. But if you think about the scale of these issues, you can clearly see that it is not something trivial.

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Iconic Bath Store Jollys Saved and Will Reopen Next Year

365 Retail

Morleys Stores has announced plans to reopen the historic Jollys department store on Milsom Street, Bath, bringing a revitalised shopping experience to the city. The move is seen as a boost for Baths retail sector, reinforcing investment in the high street at a time of industry challenges. The company, which operates eight department stores across the UK, is committed to restoring Jollys to its former status as a retail landmark.

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Generative AI Is Ushering In A New Era Of Intelligent Content Management

Forrester eCommerce

This week we published a new report looking at how generative AI can bring fresh energy to an enterprise content management program. Unlock The Potential of Your Documents With Generative AI is a call to action for content management leaders to explore new ways to engage with and exploit the value of their managed content.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Quarter of a million retail jobs lost in five years, report shows

TalkingRetail

According to the latest report by the ONS there were 2.88m jobs in retail in December 2024. This is traditionally the high point of the year, with retailers employing more people during the key Christmas quarter. The four-quarter average was 2.

Retail 52
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Hudson’s Bay plans to liquidate

RetailDive

With no deal on deck, the iconic Canadian retailer will likely go out of business by June, shuttering all stores and laying off 9,000-plus employees.

Retail 121
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Understanding FedEx Shipment Tracking and How To Track It

lateshipment

Track your packages seamlessly with FedEx shipment tracking. Learn how to track FedEx shipments, common shipment issues, and their solutions here.

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Uber Eats and Co-op Extend Quick Commerce Partnership for Three More Years

365 Retail

Uber Eats and Co-op have announced a three-year extension of their quick commerce partnership, reinforcing Co-ops commitment to fast, convenient, and quality home deliveries across the UK. Since launching in 2022, the partnership has expanded to more than 1,300 Co-op stores, helping the retailer solidify its position as the UKs leading quick commerce supermarket through its own online platform and partnerships.

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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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WAFs Are Now The Center Of Application Protection Suites

Forrester eCommerce

Although not a new technology by any stretch, web application firewall (WAF) solutions continue their evolution. Today, WAF solutions are cloud-based and protect applications and APIs in hybrid and multicloud environments.

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Co-op and Uber Eats announce partnership renewal, extending delivery collaboration

TalkingRetail

Uber Eats and Co-op have announced a three-year extension of their quick commerce partnership. The partnership, which started in 2022, has seen the number of Co-op stores where Uber Eats is available increase to more than 1,300.

Retail 59
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Walmart creates a generative AI tool for merchants dubbed ‘Wally’

RetailDive

The tool is intended to help merchants complete time-consuming tasks like data entry and analysis.

Consumer 119
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Returns and Exchanges: Everything You Need To Know

lateshipment

Product returns and exchanges are extremely common for any business. Here are the pros and cons of having a strong return and exchange policy.

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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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First Phase of Topshop’s Much-Anticipated Return Launches With Soho Treasure Hunt

365 Retail

Topshop has officially kicked off the first phase of its much-anticipated return with We Missed You Too, an interactive art installation and treasure hunt in Londons Soho. The activation, created in collaboration with London-based artist Russ Jones , celebrates the unwavering love from Topshops loyal fanbase, marking the brands bold comeback. A Creative Comeback: Art, Fashion, and Fan Voices Known for his bold mirror installations featuring striking text , Jones has crafted twenty-one unique mir

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Call For Entries: The 2025 Forrester Enterprise Architecture Awards

Forrester eCommerce

Forrester is thrilled to announce the opening of nominations for the 2025 Global Enterprise Architecture Awards.

Customer 195
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Kohl’s Has Stopped Accepting Amazon Returns at Some Stores

RetailWire

Some Kohl's stores will no longer take Amazon returns.

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Macy’s plots TV series on women who shaped department stores

RetailDive

The show, which still needs a showrunner and cast, will be based on Julie Satow’s best-selling historical novel.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.