Trending Articles

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How Localization is Helping CVS Position Itself as the Modern General Store

Retail TouchPoints

CVS is one of the largest retailers in the U.S. by store count, with more than 9,000 locations across the country. And while a consistent experience is important for the chain, increasingly, the pharmacy retailer is working to create a store environment that caters to each local community individually. Visualization of CVS’s store footprint across the country; the darker the red, the more dense the store penetration.

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Shipping Journey: Everything You Need To Know

lateshipment

Shopping has evolved from a leisurely stroll down the shopping street to a whirlwind of flash sales, endless choices, and the ever-looming threat of cart abandonment. In todays e-commerce-driven world, the journey from I need this to Finally, its mine! is anything but simple. Businesses arent just competing with each othertheyre up against boutique stores, social media ads, and the infinite distractions of the internet, all while trying to deliver a seamless and stress-free experience.

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DHL Claims for Service Failure: Reasons, Impact and How To Get Refund

lateshipment

When it comes to e-commerce, a failed delivery is not simply a minor hiccupbut a ticking time bomb for customer satisfaction, revenue, and business growth. When DHL, one of the biggest names in global shipping, doesnt deliver (quite literally), it can leave e-commerce businesses scrambling in confusion. Perhaps the package got lost in transit, maybe its on an unplanned world tour, or maybe it just never actually left the warehouse.

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European Tech Spend Grows 5% in 2025 To Reach €1.4 Trillion

Forrester eCommerce

In 2025, European technology spending will see a significant uptick of 5% to reach a monumental 1.4 trillion. Find out which sectors and categories will drive the growth in this preview of our annual European tech market forecast.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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How Upsellit Maximizes Revenue for Consumer Electronics Brands

UpSellIt

The consumer electronics category quite literally powers a wide variety of sectors, from communication and entertainment, to education, healthcare, and security. And not only is the consumer electronics category spanning outward, but it is also growing upwards as well. In fact, it is projected that the market will experience an annual growth rate of 2.90% from 2025 to 2029 Upsellit works with each and every one of these sectors, including some of the webs biggest consumer electronics brands.

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Westfield London Unveils Dedicated Health & Wellness Village

365 Retail

Unibail-Rodamco-Westfield (URW) has announced the launch of the Health & Wellness Village at The Village in Westfield London. This new initiative dedicates over 50,000 sq ft on Level 1 to health and wellness brands and services, reflecting a significant development in the centre’s evolution. The project aims to address the increasing consumer demand for accessible, high-quality health and wellness experiences within a retail setting.

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Understanding FedEx Shipment Tracking and How To Track It

lateshipment

Waiting for a FedEx shipment to arrive can feel like tracking a celebritylots of anticipation, occasional drama, and sometimes an unexpected plot twist. For e-commerce businesses, however, it’s not just about curiosity; it’s about keeping customers happy and operations running smoothly. Thats where FedEx shipment tracking comes in. With a robust tracking system, FedEx allows businesses to monitor shipments in real-time, providing updates on location, estimated date of delivery, and t

eCommerce 130
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Customer Journeys Connect Brand And Experience

Forrester eCommerce

Lets start with some good news. According to Forresters Priorities Survey 2024, business and technology leaders tell us that the number one priority for their firm is to Improve the experience of our ultimate customers.

Customer 221
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Video: Why the Best Time to Plan a D2C Web Shop Is When You Start Building the Game

FastSpring

FastSpring was recently a sponsor at Pocket Gamer Connects London, a premier event in the global gaming industry, and FastSpring Head of Gaming Chip Thurston represented FastSpring at an awesome session about D2C monetization. As a bonus, event organizers caught Chip out and about on the floor of the show and asked him, What should you do if building a new game today?

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Holland & Barrett Unveils First H&B Experience Store in Cardiff

365 Retail

Holland & Barrett has officially opened its first-ever H&B Experience Store in Cardiff, marking a significant step in its 70 million retail transformation strategy. The new 3,710 sq.ft store, situated on Queen Streetrecognised as the UKs best high street – opened on Thursday 20 March and is the retailers largest outlet to date. Designed in partnership with Syn , a creative agency specialising in experiential retail, the Cardiff store introduces a range of brand-first offerings aime

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Dollar Tree Sells Family Dollar Division to VCs for Over $1 Billion

Retail TouchPoints

After several months spent deciding the fate of its struggling Family Dollar division, parent company Dollar Tree has sold the banner to Brigade Capital Management and Macellum Capital Management for $1.007 billion. The VCs purchase of the 8,000+ -store discount retaileris expected to close later in Q2, subject to customary closing conditions. Dollar Tree began considering the fate of Family Dollar in June 2024 , initiating a strategic review to consider options including a sale or spinoff of th

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In A World Of Buying Mayhem, All Leaders Must Be Change Leaders

Forrester eCommerce

Todays dizzying pace of change will not abate, and leaders must show the way forward. At our upcoming events, B2B Summit North America and CX Summit EMEA, well show you how.

B2B 221
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How Can Order Fulfillment Software Help My Omnichannel Retail Business Thrive?

Fabric Blog

In today’s retail world, customers expect convenience and a hassle-free experience. To meet those expectations, businesses must create seamless shopping experiences across every demand channel. And that’s where order fulfillment software comes ina comprehensive tool designed to streamline and optimize processes like order processing, inventory management, shipping, and returns.

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Liverpool FC Files Plans to Expand and Refurbish Flagship Anfield Retail Store

365 Retail

Liverpool Football Club has submitted a planning application to Liverpool City Council to expand and refurbish its flagship retail store, located outside Anfield Stadium. The proposed plans could see the store size increase by just under 4000 square feet as we extend the mezzanine floor and revamp the store ahead of the 2025/26 season. The current 20,000 square foot Anfield Retail store was purpose built in 2017 as part of the Main Stand expansion work.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Carter’s Taps Vans Exec to Support Growth Goals

Retail TouchPoints

Carters has brought in a new President and CEO to ramp up its growth initiatives. Douglas Palladini, former Global Brand President of Vans , will take the top leadership spot, as well as a board seat, starting April 3, 2025. Palladini brings more than 30 years of senior leadership experience to the baby and child apparel retailer. In his time at Vans , a division of VF Corporation, he more than doubled global revenue to over $4.2 billion in less than six years.

Apparel 147
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DHL Claims for Service Failure: Reasons, Impact and How To Get Refund

lateshipment

When it comes to e-commerce, a failed delivery is not simply a minor hiccupbut a ticking time bomb for customer satisfaction, revenue, and business growth. When DHL, one of the biggest names in global shipping, doesnt deliver (quite literally), it can leave e-commerce businesses scrambling in confusion. Perhaps the package got lost in transit, maybe its on an unplanned world tour, or maybe it just never actually left the warehouse.

eCommerce 130
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1+1+AI=5: How Generative AI is Empowering Teams

Forrester eCommerce

We often talk about AI through the lens of individual productivity – automating tasks, accelerating workflows, and reducing costs. But theres something far more powerful and far less discussed emerging in front of us: the impact of GenAI on teams. Not just replacing tasks, but reshaping how people work together.

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Retail industry responds to chancellor’s Spring Statement

TalkingRetail

Retail industry bodies have reacted to the chancellor's Spring Statement, with thoughts on what impact, if any, it will have on the sector following measures set out in the Autumn Budget.

Retail 64
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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Mastering the Bullish Engulfing Pattern: A Trader’s Guide to Profiting from Market Reversals

365 Retail

The bullish engulfing pattern is a pivotal tool for traders aiming to capture upward market movements. This candlestick formation signifies potential trend reversals, offering clear entry points for long positions. Understanding how to identify, trade, and contextualize this pattern within the broader market environment can significantly boost a trader’s success.

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Kroger Countersuit Blames Albertsons for Merger’s Failure

Retail TouchPoints

Aftershocks from the failed Kroger – Albertsons merger continue to ripple through the legal system. Albertsons had halted the proposed $24.6 billion merger in December 2024 , a move that was promptly followed by Albertsons suing Kroger in the Delaware Court of Chancery, claiming Kroger had failed to exercise best efforts and to take any and all actions to secure regulatory approval of the merger.

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Canada Post Failed Delivery Claims: Everything You Need to Know

lateshipment

Every late delivery or missing package is an inconvenience. Not just for the customer but more for the business. When a package arrives late, is damaged, or goes missing during transit, customers don’t blame the carrier. They will blame you. And the next thing you know, the frustration translates into negative reviews, refund requests, and potential churn.

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Beyond Headless and Composability: The Era of Agentic Content Management Arrives

Forrester eCommerce

Forrester's 2025 CMS Wave evaluation reveals a transformed field of third-generation CMSes that are delivering new business value through (1) generating AI-powered content variants at scale and (2) AI agents to enhance content teams interactions with digital content.

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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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A third of UK vapers willing to buy illegal vapes, survey finds

TalkingRetail

With the disposable vapes ban set to come into force on the 1 June this year, a new report reveals Brits willingness to purchase illegal vapes.

Retail 59
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Why is the K-Beauty Market Booming?

365 Retail

The global K-beauty market is experiencing a significant resurgence. This renewed interest stems from strategic pricing, accessible innovation, and a shift in consumer behaviour post-pandemic. South Korea has long been recognised as a beauty innovator. Still, its influence is again expanding as global consumers look for effective, affordable skincare products that reflect evolving values and routines.

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FedEx Launches Returns Service with 3,000 Dropoff Locations

Retail TouchPoints

FedEx has introduced FedEx Easy Returns , a box- and label-free returns solution supported by approximately 3,000 brick-and-mortar dropoff locations that include FedEx Office and Kohls stores. When the program, powered by Blue Yonder , officially begins this summer, it will route returned items through a reverse logistics facility for optimal recovery, helping retailers ensure accuracy and speed and potentially reducing waste.

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Understanding FedEx Shipment Tracking and How To Track It

lateshipment

Track your packages seamlessly with FedEx shipment tracking. Learn how to track FedEx shipments, common shipment issues, and their solutions here.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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B2B Brand Safety Must Transcend Digital Boundaries

Forrester eCommerce

Companies reputations arent just built (or destroyed) online. Marketing leaders must stay mindful of the vast ecosystem influencing their brands reputation.

B2B 195
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Inflation figures show slight easing of pressure in the short term

TalkingRetail

The latest CPI inflation figures show headline inflation falling to 2.8% and food inflation remaining unchanged at 3.3%. Alcohol and tobacco rose from 4.9% to 5.7%. CPI rose by 0.4% in February 2025, compared with a rise of 0.6% in February 2024.

Retail 52
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Hollister to Open New Store at Silverburn

365 Retail

Hollister has been confirmed as the newest addition to the tenant line-up at Silverburn, Glasgows prominent retail destination. The announcement follows a deal secured by the centres owner, Henderson Park , and managing agent Eurofund Group , as they continue to build a strong portfolio of international fashion brands at the site. Scheduled to open by summer 2025, the new Hollister store will be located adjacent to Polestar, enhancing Silverburns fashion-focused offering.

Fashion 64
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Advance Auto Parts Plans 30 New Stores in 2025, Promises More Expansion

Retail TouchPoints

Advance Auto Parts will open 30 new U.S. stores this year, moving toward a goal of adding at least 100 new locations through 2027. The retailer, which currently operates nearly 4,800 stores, was closing locations as recently as November 2024, but its footprint optimization efforts have concluded and the retailer is ready to return to growth mode. The new locations will include the auto parts retailers larger-footprint market hub stores , which debuted in June 2022 with a 45,000-square-foot locat

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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.