Trending Articles

article thumbnail

Etsy Revamps App Experience to Propel More Discovery, Inspiration

Retail TouchPoints

With the help of AI, the shopping experience on the Etsy app has been reimagined to offer a more inspiring, personalized shopping experience. Too often, shopping online feels like dj vu , said Nick Daniel, Chief Product Officer at Etsy in a blog post. Weve all been there youre searching for a shirt or a lamp and suddenly you find yourself sorting through nearly identical items across the internet that blur into a sea of sameness.

article thumbnail

What You Can Learn From Shopify’s CEO’s Memo On Workforce AI

Forrester eCommerce

What Shopifys CEO Gets Right And Wrong About Workforce AI Shopifys CEO Tobias Ltke released an internal email he’d sent to employees with the subject, AI usage is now a baseline expectation. His enthusiastic missive implores employees to adopt AI tools as a thought partner, deep researcher, critic, tutor, or pair programmer.

Shopify 221
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

OCBC’s Journey To Becoming A Generative AI Pioneer

Forrester eCommerce

OCBC has emerged as a leader in enterprise AI adoption, seamlessly integrating generative AI across its operations. I recently spoke with Donald MacDonald, Head of OCBC’s Group Data Office, about the bank’s AI journey. Q: Donald, OCBC’s success with AI seems to stem from a long-term vision rather than a sudden pivot.

Banking 344
article thumbnail

Target Launches 300-Piece Limited-Time Kate Spade Collection

Retail TouchPoints

Target has partnered with Kate Spade New York to create an extensive limited-time collection of more than 300 fashion, home and entertaining products. Launching April 12, more than half the collection will be priced at $15 or less, with prices starting at $5. The Kate Spade New York x Target collection includes womens, kids and baby apparel with extended sizing and adaptive styles, handbags, home accessories and party essentials like dcor, stationery and more.

article thumbnail

What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

article thumbnail

586: AI Just Replaced Your Entire Marketing And Graphic Design Team. Here’s What’s Happening

My Wife Quit Her Job

In this episode, Toni and I dive into the latest AI image generation announcements from OpenAI and Google and how they are completely disrupting marketing agencies, graphic design and ecommerce overall. What You’ll Learn OpenAI’s latest image gen release Why graphic designers are in trouble How to adapt to work alongside AI tools Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I’ve run for the past 8 years.

Marketing 194
article thumbnail

Lost or Damaged DHL Shipments? Here’s How to Claim Your Refund

lateshipment

Every e-commerce business relies on shipping carriers like DHL to deliver a seamless customer experience. But despite the best logistics and safeguards, things don’t always go as planned. Packages get damaged, and shipments might go missing, and suddenly, you’re dealing with frustrated customers and revenue losses. When this happens, you might assume the loss is yours to absorb.

More Trending

article thumbnail

Don’t Leave Consumers Behind In Your Agentic AI Journey

Forrester eCommerce

Generative AI was so two years ago. Now, businesses are all about agentic AI (not to be confused with AI agents), channeling the brouhaha of ChatGPT in 2023. But where is the consumer in all this? While businesses are moving to experiment and learn more about agentic AI, consumers are not.

Consumer 259
article thumbnail

How AI Affects the Search Landscape and Google’s Dominance

ROI Revolution

AI is the new buzzword in most white-collar industries, and if youre involved in any sort of digital marketing, you know that our industry is no exception. Many of us are wondering about the effects and disruption that tools like ChatGPT Search, Perplexity, and Copilot will have on the paid search advertising market particularly Googles long-held dominance in the space.

article thumbnail

Mastering the Decision Point: Five Core Pillars to Influence Consumer Choices

Wiser

The Importance of Capturing Consumer Choices Every moment a consumer decision is not influenced in your favor, it represents a vulnerability. Whether a consumer changes their mind, you’re selling for less than optimal prices, a competitor offers a better deal, or your brand begins to lose its appealeach instance can significantly impact your bottom line.

article thumbnail

Achieve Accurate Delivery Promises with KIBO and Shipium

Kibo

Providing customers with accurate and reliable delivery promisesestimated delivery dates (EDDs) displayed before purchaseis essential for enhancing customer satisfaction and driving sales. However, crafting precise delivery promises requires a seamless integration of inventory visibility and real-time transportation insights. This blog post explores how the collaboration between KIBO and Shipium addresses this challenge by combining robust inventory management with advanced transportation analyt

article thumbnail

State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

article thumbnail

QVC Reframes Itself as a ‘Live Social Shopping Company,’ Plans 24/7 Livestreams on TikTok

Retail TouchPoints

QVC is working hard to revamp its image while staying true to its roots. Late last year the company changed its name from Qurate Retail Group to QVC Group , bringing its biggest brand to the forefront. Now QVC wants to shed its TV roots and become known instead as a live social shopping company, and its first big move is a new deal with TikTok Shop that will see the OG home shopping network host 24/7 live shopping streams on TikTok that viewers can join via the app any time, day or night.

article thumbnail

Unlocking strategic insights with Ideal Customer Profile (ICP) research 

ROI Revolution

What is an Ideal Customer Profile and how are they used? An Ideal Customer Profile or ICP is a detailed description of your perfect buyer ; its essentially a blueprint for the business or individual who would get the maximum value from your product or service and, in turn, be your most valuable potential customer. ICPs are created by digging deeper than demographics, identifying behaviors, motivators, goals, pain points, and purchasing habits to create a detailed profile for the ideal customer t

article thumbnail

The Nuances of VAT on Digital Services Sold Internationally

FastSpring

FastSpring Senior Director of Tax Rachel Harding contributed to this article. Read a customer success story that utilized Rachel’s extensive tax expertise here. When we ask our customers, Why did you choose a merchant of record (MoR) over a traditional PSP?, one of the most common responses is the ease of tax compliance the ability to “ set it and forget it.” But tax is far from a static topic.

article thumbnail

How to Reduce Split Shipments with KIBO and Shipium

Kibo

In ecommerce, delivering a seamless customer experience while maintaining operational efficiency is paramount. One significant challenge that retailers face is managing split shipmentssituations where a single order is divided into multiple packages due to inventory constraints or fulfillment strategies. While split shipments can expedite delivery times, they often lead to increased shipping costs and potential customer dissatisfaction.

article thumbnail

AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

article thumbnail

KubeCon 2025: Technology Resilience, Sovereignty, And Security In An Era Of Political Change

Forrester eCommerce

KubeCon + CloudNativeCon Europe 2025 in London underscored that the cloud-native ecosystem is operating within a complex and increasingly uncertain global landscape. While innovation in data, storage, security, availability, and resilience continues at a rapid pace, these advancements must now also consider the implications of geopolitical instability and rising protectionism.

article thumbnail

Why Store Closures Present Opportunity for Retail Real Estate

Retail TouchPoints

In the first quarter each year, announcements of store closings often fuel speculation about the state of physical retail and the strength of the industry. In fact, the marketplaces industry, and brick-and-mortar retail specifically, is healthy, with underlying metrics demonstrating that demand for space continues to outpace supply. In the competition for consumer dollars, stores remain a crucial part of a successful omnichannel strategy and there is significant opportunity in the current marke

article thumbnail

Social Media Advertising Trends

ROI Revolution

Social media advertising is always changing with new tech and shifting user trends. To stay ahead, its important to keep up with whats working now, anticipate whats coming next, and follow best practices that get results. 2025 Social Media Trends Below are some of the top social media trends of 2025: Short-Form Video Content With the continual decrease in users attention spans comes the need for advertisers to fashion shorter-form content that is unique, exciting, and attention-grabbing.

article thumbnail

Advertising on Chewy’s Retail Media Network: The One-Stop Guide

CPC Strategy

Commerce Advertising on Chewy's Retail Media Network: The One-Stop Guide By Averie Lynch Apr 08 2025 Chewy has built its reputation on unparalleled customer service—not just selling pet products, but supporting pet parents through every stage of their journey. Now, it’s bringing that same commitment to advertisers with Chewy Ads, offering brands a powerful way to connect with a highly engaged pet-loving audience.

Retail 58
article thumbnail

Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

article thumbnail

Unlocking the Full Potential of Retail Execution with AI Image Recognition

RepslyBlog

In todays fast-moving retail world, keeping up with the latest tech isnt just an advantage, its a necessity. One of the biggest game-changers right now? Image recognition (IR) for retail execution. Not long ago, Image Recognition felt like something out of a sci-fi movietoo pricey, too experimental, and only realistic for big brands with massive budgets.

Retail 52
article thumbnail

So There Won’t Be A Wiz IPO; What Does That Mean For Cyber IPOs In 2025?

Forrester eCommerce

Last weeks mega deal of Google acquiring CNAPP provider Wiz for $32B has some lamenting the future of IPOs in the cybersecurity space.

article thumbnail

Amazon Aims to Increase its Gravitational Pull with New Shopping Features

Retail TouchPoints

Amazon has successfully established itself as the starting point for many shoppers online searches, edging in on turf previously dominated by platforms such as Google. The first big move that Amazon made to gain this ground was vastly expanding its product assortment which now encompasses hundreds of millions of products primarily through the addition of third-party sellers.

Customer 147
article thumbnail

The Hidden Business Behind Fake Profiles and Bot Interactions on Niche Dating Apps

365 Retail

The issue of fake profiles and bot activities on niche dating apps has become increasingly sophisticated and widespread. Recent statistics highlight the rapid growth of bot attacks and their profound impact on users trust and safety. Alarming Statistics and Escalating Bot Attacks A report by Arkose Labs revealed a 2087% increase in bot-related attacks targeting dating platforms between January 2023 and January 2024.

article thumbnail

From Rigid To Resilient: Why Enterprises Need Modular Commerce Now

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.

article thumbnail

Q2 2025 Ecommerce Report: Consumer Research, Expert Insights | Salsify

Salsify

The second quarter (Q2) lends itself to summer (Q3) promotional planning and half-yearly goal adjustments. Temperatures near you are likely heating up (hopefully within reason), and impending sales events can only be described as sizzling.

Consumer 137
article thumbnail

UKVIA founder responds to ‘Roadmap to a Smokefree Country’ report

TalkingRetail

The All-Party Parliamentary Group on Smoking and Health recently released its Roadmap to a Smokefree Country report, where it sets out the urgent actions needed to end smoking in a generation.

Retail 66
article thumbnail

Apple Is In The Tariff CrossHairs. What Should It Do?

Forrester eCommerce

The US administration is convinced that Apple, one the biggest and most valuable brands in the world, can and should move their manufacturing infrastructure to the U.S. The reality, however, is far murkier.

article thumbnail

With Store Expansion on the Agenda, Princess Polly Doubles Down on its ‘Trendsetter’ Reputation

Retail TouchPoints

Princess Polly positions itself right in the center of the Gen Z zeitgeist, and its newest physical location also has surrounded itself with young brands. The SoHo neighborhood housing the retailers newest flagship includes a Garage , a MINISO and an Edikted a perfect amalgamation of trendy retailers that embrace all things youth culture The 7,809-square-foot space is Princess Pollys largest to date, and its a perfect encapsulation of how the brand aims to provide fun yet affordable fashions to

Fashion 147
article thumbnail

The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

article thumbnail

Bee Inspired Launches New Store at Silverburn

365 Retail

Silverburn, one of Glasgows main retail and leisure destinations, has strengthened its streetwear offering with the arrival of urban fashion brand Bee Inspired. The new store marks another step in the centres ongoing expansion of trend-focused fashion options. The outlet features a selection of Bee Inspireds menswear and accessories, highlighting collections known for their contemporary designs and premium fabrics.

Leisure 64
article thumbnail

USPS Delivery Exceptions: Causes, Fixes & Prevention

lateshipment

Learn about USPS delivery exceptions, their types, causes, and how to resolve and prevent them with smart tools like refund and delivery experience software.

article thumbnail

£100,000 worth of hidden illegal tobacco and vapes seized in Lincolnshire shop raids

TalkingRetail

More than 90,000 cigarettes, 20 kilograms of tobacco and 4800 illegal vapes were seized by the North East Lincolnshire Councils Trading Standards team during a partnership operation.

article thumbnail

Qualtrics X4 Highlights: AI-Powered Research Is Expanding

Forrester eCommerce

What do AI-powered advancements like Experience Agents and Qualtrics Edge mean for experience research today and in the future? Here are three takeaways from Qualtrics X4.

article thumbnail

The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!