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Etsy Revamps App Experience to Propel More Discovery, Inspiration

Retail TouchPoints

With the help of AI, the shopping experience on the Etsy app has been reimagined to offer a more inspiring, personalized shopping experience. Too often, shopping online feels like dj vu , said Nick Daniel, Chief Product Officer at Etsy in a blog post. Weve all been there youre searching for a shirt or a lamp and suddenly you find yourself sorting through nearly identical items across the internet that blur into a sea of sameness.

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What You Can Learn From Shopify’s CEO’s Memo On Workforce AI

Forrester eCommerce

What Shopifys CEO Gets Right And Wrong About Workforce AI Shopifys CEO Tobias Ltke released an internal email he’d sent to employees with the subject, AI usage is now a baseline expectation. His enthusiastic missive implores employees to adopt AI tools as a thought partner, deep researcher, critic, tutor, or pair programmer.

Shopify 269
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586: AI Just Replaced Your Entire Marketing And Graphic Design Team. Here’s What’s Happening

My Wife Quit Her Job

In this episode, Toni and I dive into the latest AI image generation announcements from OpenAI and Google and how they are completely disrupting marketing agencies, graphic design and ecommerce overall. What You’ll Learn OpenAI’s latest image gen release Why graphic designers are in trouble How to adapt to work alongside AI tools Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I’ve run for the past 8 years.

Marketing 194
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Returns Management on Shopify: Features, Apps & Best Practices

lateshipment

Shopify powers over 5.6 million online stores across the globe. In North America, it owns close to 30% of the e-commerce platform market. It’s trusted not just for building storefronts but for supporting everything that happens after a sale: shipping, fulfillment, and, yes, returns. Now, here’s the reality: Returns are part of doing business online.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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How AI Affects the Search Landscape and Google’s Dominance

ROI Revolution

AI is the new buzzword in most white-collar industries, and if youre involved in any sort of digital marketing, you know that our industry is no exception. Many of us are wondering about the effects and disruption that tools like ChatGPT Search, Perplexity, and Copilot will have on the paid search advertising market particularly Googles long-held dominance in the space.

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Amazon Aims to Increase its Gravitational Pull with New Shopping Features

Retail TouchPoints

Amazon has successfully established itself as the starting point for many shoppers online searches, edging in on turf previously dominated by platforms such as Google. The first big move that Amazon made to gain this ground was vastly expanding its product assortment which now encompasses hundreds of millions of products primarily through the addition of third-party sellers.

Customer 147

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ACS welcomes government plan to put thousands of new police officers on the beat

TalkingRetail

ACS has welcomed the announcement of a new Neighbourhood Policing Guarantee from the government, aiming to ensure that every community across the country will have dedicated and specialist neighbourhood policing teams.

Retail 98
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Mastering the Decision Point: Five Core Pillars to Influence Consumer Choices

Wiser

The Importance of Capturing Consumer Choices Every moment a consumer decision is not influenced in your favor, it represents a vulnerability. Whether a consumer changes their mind, you’re selling for less than optimal prices, a competitor offers a better deal, or your brand begins to lose its appealeach instance can significantly impact your bottom line.

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Unlocking strategic insights with Ideal Customer Profile (ICP) research 

ROI Revolution

What is an Ideal Customer Profile and how are they used? An Ideal Customer Profile or ICP is a detailed description of your perfect buyer ; its essentially a blueprint for the business or individual who would get the maximum value from your product or service and, in turn, be your most valuable potential customer. ICPs are created by digging deeper than demographics, identifying behaviors, motivators, goals, pain points, and purchasing habits to create a detailed profile for the ideal customer t

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With Store Expansion on the Agenda, Princess Polly Doubles Down on its ‘Trendsetter’ Reputation

Retail TouchPoints

Princess Polly positions itself right in the center of the Gen Z zeitgeist, and its newest physical location also has surrounded itself with young brands. The SoHo neighborhood housing the retailers newest flagship includes a Garage , a MINISO and an Edikted a perfect amalgamation of trendy retailers that embrace all things youth culture The 7,809-square-foot space is Princess Pollys largest to date, and its a perfect encapsulation of how the brand aims to provide fun yet affordable fashions to

Fashion 147
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Apple Is In The Tariff CrossHairs. What Should It Do?

Forrester eCommerce

The US administration is convinced that Apple, one the biggest and most valuable brands in the world, can and should move their manufacturing infrastructure to the U.S. The reality, however, is far murkier.

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Achieve Accurate Delivery Promises with KIBO and Shipium

Kibo

Providing customers with accurate and reliable delivery promisesestimated delivery dates (EDDs) displayed before purchaseis essential for enhancing customer satisfaction and driving sales. However, crafting precise delivery promises requires a seamless integration of inventory visibility and real-time transportation insights. This blog post explores how the collaboration between KIBO and Shipium addresses this challenge by combining robust inventory management with advanced transportation analyt

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The Nuances of VAT on Digital Services Sold Internationally

FastSpring

FastSpring Senior Director of Tax Rachel Harding contributed to this article. Read a customer success story that utilized Rachel’s extensive tax expertise here. When we ask our customers, Why did you choose a merchant of record (MoR) over a traditional PSP?, one of the most common responses is the ease of tax compliance the ability to “ set it and forget it.” But tax is far from a static topic.

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Social Media Advertising Trends

ROI Revolution

Social media advertising is always changing with new tech and shifting user trends. To stay ahead, its important to keep up with whats working now, anticipate whats coming next, and follow best practices that get results. 2025 Social Media Trends Below are some of the top social media trends of 2025: Short-Form Video Content With the continual decrease in users attention spans comes the need for advertisers to fashion shorter-form content that is unique, exciting, and attention-grabbing.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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How Retailers can Find Balance When Consumers are Polarized on Social Issues

Retail TouchPoints

In today’s polarized landscape, companies face complex decisions when it comes to taking a stance on social values. When brands like Target and Amazon announced they would deprioritize company DEI efforts, social media erupted with boycott threats and planned blackouts. Conversely, companies like Costco doubled down on DEI efforts , and social media feeds became filled with consumers signing up for memberships.

Consumer 147
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Four Ways To Mitigate The Impact Of Falling Traffic On Retail Websites

Forrester eCommerce

Read this Forrester blog by Emily Pfeiffer and Nikhil Lai to understand if generative AI is impacting retailers' site traffic.

Retail 259
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How to Reduce Split Shipments with KIBO and Shipium

Kibo

In ecommerce, delivering a seamless customer experience while maintaining operational efficiency is paramount. One significant challenge that retailers face is managing split shipmentssituations where a single order is divided into multiple packages due to inventory constraints or fulfillment strategies. While split shipments can expedite delivery times, they often lead to increased shipping costs and potential customer dissatisfaction.

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What Is Commerce Media and Can It Help Marketing Spend? | Salsify

Salsify

What is commerce media? Learn about commerce media vs. retail media and the benefits of commerce media for brands hoping to optimize marketing spend.

Marketing 144
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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Advertising on Chewy’s Retail Media Network: The One-Stop Guide

CPC Strategy

Commerce Advertising on Chewy's Retail Media Network: The One-Stop Guide By Averie Lynch Apr 08 2025 Chewy has built its reputation on unparalleled customer service—not just selling pet products, but supporting pet parents through every stage of their journey. Now, it’s bringing that same commitment to advertisers with Chewy Ads, offering brands a powerful way to connect with a highly engaged pet-loving audience.

Retail 58
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WHSmith Moves to Cloud-Based Tech Model to Support North American Expansion

Retail TouchPoints

Travel retailer WHSmith North America has moved its merchandising, inventory management and sales audit solutions from an on-premises to a cloud-based model as it prepares to drive growth in North America with a significant pipeline of new stores. WHSmith has upgraded to the latest SaaS version of these solutions from Aptos and also added Aptos Analytics to help it gain a more comprehensive view of enterprise-wide data.

Travel 147
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The New U.S. Federal AI Policy Demands Government And Private Sector Tech Leaders Embrace Responsible & Explainable AI

Forrester eCommerce

Today, under the headline grabbing geopolitical and geoeconomic volatility a significant, and potentially more consequential transformation, is unfolding in the public sector.

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How to Reduce Operational Costs Through Automation

Kibo

Operational costs are on the rise, and businesses across retail, automotive parts and supplies, and healthcare are looking for ways to streamline processes while maintaining customer satisfaction. Manual order management is inefficient, leading to delays, increased labor expenses, and unnecessary returns. Companies using automation in order workflows see significant improvements, with Gartner reporting that automation in fulfillment can reduce operational costs by up to 30%.

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From Rigid To Resilient: Why Enterprises Need Modular Commerce Now

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.

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Unlocking the Full Potential of Retail Execution with AI Image Recognition

RepslyBlog

In todays fast-moving retail world, keeping up with the latest tech isnt just an advantage, its a necessity. One of the biggest game-changers right now? Image recognition (IR) for retail execution. Not long ago, Image Recognition felt like something out of a sci-fi movietoo pricey, too experimental, and only realistic for big brands with massive budgets.

Retail 52
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FedEx Shipping Insurance: Coverage, Claims & Benefits

lateshipment

Shipping mishaps are the plot twists no e-commerce business gets excited over, but they do happen. A damaged package, a lost one, or one that just goes MIA can quickly turn customer delight into frustration. This is where FedEx shipping insurance can come in handy, acting as a financial safety guard for your valuable shipments and customer experience.

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Data Scraping: A Vital Industry That’s all Grown Up

Retail TouchPoints

Retail markets move fast, especially now that many, if not all, major retailers are betting big on emphasizing ecommerce over physical locations. As part of this push, the once-reviled practice of data scraping and aggregation has become a pivotal tool for retailers. Long considered an industry secret, data scraping has grown into a mature industry, while the real-time information it provides enables major companies to remain price competitive, identify fraudulent sellers of products and provide

SEO 147
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Navigate The Evolving Landscape Of AI Technical Services

Forrester eCommerce

Understand the significance of AI Technical Services in scaling and optimizing AI implementations across business capabilities.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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The Hidden Business Behind Fake Profiles and Bot Interactions on Niche Dating Apps

365 Retail

The issue of fake profiles and bot activities on niche dating apps has become increasingly sophisticated and widespread. Recent statistics highlight the rapid growth of bot attacks and their profound impact on users trust and safety. Alarming Statistics and Escalating Bot Attacks A report by Arkose Labs revealed a 2087% increase in bot-related attacks targeting dating platforms between January 2023 and January 2024.

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UKVIA founder responds to ‘Roadmap to a Smokefree Country’ report

TalkingRetail

The All-Party Parliamentary Group on Smoking and Health recently released its Roadmap to a Smokefree Country report, where it sets out the urgent actions needed to end smoking in a generation.

Retail 66
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USPS Delivery Exceptions: Causes, Fixes & Prevention

lateshipment

Learn about USPS delivery exceptions, their types, causes, and how to resolve and prevent them with smart tools like refund and delivery experience software.

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Sam’s Club to Add 15 New Stores a Year, Remodel Fleet as Digital-First Locations

Retail TouchPoints

Sams Club has laid out an ambitious growth plan that includes creating a pipeline of 15 new stores per year and doubling its membership over the next eight to 10 years. Additionally, the retailer will use its digital-first Grapevine, Texas location as the model for future Sams Club stores as it remodels all 600 clubs in a strategic long-term growth investment.

eCommerce 147
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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.