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When it comes to e-commerce, a failed delivery is not simply a minor hiccupbut a ticking time bomb for customer satisfaction, revenue, and business growth. When DHL, one of the biggest names in global shipping, doesnt deliver (quite literally), it can leave e-commerce businesses scrambling in confusion. Perhaps the package got lost in transit, maybe its on an unplanned world tour, or maybe it just never actually left the warehouse.
We often talk about AI through the lens of individual productivity – automating tasks, accelerating workflows, and reducing costs. But theres something far more powerful and far less discussed emerging in front of us: the impact of GenAI on teams. Not just replacing tasks, but reshaping how people work together.
Retail has always had its share of mystique. From the art of visual merchandising (VM) to the subtle science of store layout, many of the best decisions were historically guided by experience, gut instinct and the occasional stroke of genius. But today, a new era of real-time analytics – especially data drawn from fitting room activity – is demystifying the process and helping retailers understand the nuanced stories behind every try-on and purchase.
In this episode, Toni and I discuss how Googles latest algorithm update has shaken up the affiliate marketing world, leaving many sites in the dust. Well cover what this means for content creators and how to bounce back stronger than ever. So if you’re feeling the impact or just curious about the buzz, listen in! What You’ll Learn What the algorithm update really changed and why it matters to you Tips on how to adapt your strategies to stay relevant What you should be doing instead o
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Lets start with some good news. According to Forresters Priorities Survey 2024, business and technology leaders tell us that the number one priority for their firm is to Improve the experience of our ultimate customers.
Unibail-Rodamco-Westfield (URW) has announced the launch of the Health & Wellness Village at The Village in Westfield London. This new initiative dedicates over 50,000 sq ft on Level 1 to health and wellness brands and services, reflecting a significant development in the centre’s evolution. The project aims to address the increasing consumer demand for accessible, high-quality health and wellness experiences within a retail setting.
Theres a lot retailers can learn from the success of immersive location-based entertainment spaces this past year. The Sphere in Las Vegas reimagined concertgoing, giving music lovers 360 degrees of eye-popping real-time visuals synced to music; Meow Wolf has reimagined museum visits; and Hollywood is taking its first stab at immersing fans in their favorite shows with Netflix Houses – built in post-COVID available retail spaces in malls.
Theres a lot retailers can learn from the success of immersive location-based entertainment spaces this past year. The Sphere in Las Vegas reimagined concertgoing, giving music lovers 360 degrees of eye-popping real-time visuals synced to music; Meow Wolf has reimagined museum visits; and Hollywood is taking its first stab at immersing fans in their favorite shows with Netflix Houses – built in post-COVID available retail spaces in malls.
In today’s retail world, customers expect convenience and a hassle-free experience. To meet those expectations, businesses must create seamless shopping experiences across every demand channel. And that’s where order fulfillment software comes ina comprehensive tool designed to streamline and optimize processes like order processing, inventory management, shipping, and returns.
Waiting for a FedEx shipment to arrive can feel like tracking a celebritylots of anticipation, occasional drama, and sometimes an unexpected plot twist. For e-commerce businesses, however, it’s not just about curiosity; it’s about keeping customers happy and operations running smoothly. Thats where FedEx shipment tracking comes in. With a robust tracking system, FedEx allows businesses to monitor shipments in real-time, providing updates on location, estimated date of delivery, and t
Todays dizzying pace of change will not abate, and leaders must show the way forward. At our upcoming events, B2B Summit North America and CX Summit EMEA, well show you how.
Topshop has officially kicked off the first phase of its much-anticipated return with We Missed You Too, an interactive art installation and treasure hunt in Londons Soho. The activation, created in collaboration with London-based artist Russ Jones , celebrates the unwavering love from Topshops loyal fanbase, marking the brands bold comeback. A Creative Comeback: Art, Fashion, and Fan Voices Known for his bold mirror installations featuring striking text , Jones has crafted twenty-one unique mir
AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
Ikea will open its new store on Londons Oxford Street on May 1, 2025, featuring 62,430 square feet of retail space across three levels. The opening follows a three -year renovation of the building that included enhancing environmental performance by replacing gas-fired boilers with energy-efficient air source heat pumps and installing secondary glazing for improved insulation.
PepsiCo is introducing its Max Your Snacks retailer guide this March, a category guide designed to help convenience stores optimise their savoury snacks range through practical, easy-to-implement advice. According to PepsiCo, convenience retailers could be sitting on an average of 17.
When it comes to e-commerce, a failed delivery is not simply a minor hiccupbut a ticking time bomb for customer satisfaction, revenue, and business growth. When DHL, one of the biggest names in global shipping, doesnt deliver (quite literally), it can leave e-commerce businesses scrambling in confusion. Perhaps the package got lost in transit, maybe its on an unplanned world tour, or maybe it just never actually left the warehouse.
The UK government has declared that it will take a test and learn approach with spending on AI and digital to push innovation. Staged funding, mission-driven prioritization, and outcome metrics the civil service bringing some Silicon Valley mentality to play. In theory, I like it. In practice hold that thought for now.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Retail visitor safety has become paramount as retail stores experience a high volume of customers. Specifically, they have to manage foot traffic to prevent overcrowding, cater to a wide range of customers (from children to the elderly to people with disabilities), and adjust to a dynamic environment. The most effective way to handle this is to use clear visitor signage.
The 570 -store Midwestern supermarket retailer Hy-Vee will expand its partnership with Instacart by adopting the platforms Carrot Ads solution. This new integration will give Hy-Vee RedMedia access both to Instacarts ad technology and its CPG advertising ecosystem, which delivers advertiser demand from more than 7,000 brands. All those brands will also now have access to in-store advertising on Instacarts AI-powered Caper Carts smart carts, which are currently deployed at retailers including Ald
From price increase warnings to confidence that vendor relationships will help ride out the storm, here's how the retail C-suite plans to weather tariffs.
Shopping has evolved from a leisurely stroll down the shopping street to a whirlwind of flash sales, endless choices, and the ever-looming threat of cart abandonment. In todays e-commerce-driven world, the journey from I need this to Finally, its mine! is anything but simple. Businesses arent just competing with each othertheyre up against boutique stores, social media ads, and the infinite distractions of the internet, all while trying to deliver a seamless and stress-free experience.
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
Morleys Stores has announced plans to reopen the historic Jollys department store on Milsom Street, Bath, bringing a revitalised shopping experience to the city. The move is seen as a boost for Baths retail sector, reinforcing investment in the high street at a time of industry challenges. The company, which operates eight department stores across the UK, is committed to restoring Jollys to its former status as a retail landmark.
According to the latest report by the ONS there were 2.88m jobs in retail in December 2024. This is traditionally the high point of the year, with retailers employing more people during the key Christmas quarter. The four-quarter average was 2.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.
Uber Eats and Co-op have announced a three-year extension of their quick commerce partnership, reinforcing Co-ops commitment to fast, convenient, and quality home deliveries across the UK. Since launching in 2022, the partnership has expanded to more than 1,300 Co-op stores, helping the retailer solidify its position as the UKs leading quick commerce supermarket through its own online platform and partnerships.
Uber Eats and Co-op have announced a three-year extension of their quick commerce partnership. The partnership, which started in 2022, has seen the number of Co-op stores where Uber Eats is available increase to more than 1,300.
Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.
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LEGO Group has announced that the LEGO Store Arndale in Manchester will relocate to a larger store this summer, offering an enhanced retail experience for LEGO fans of all ages. The store, which has been a favourite in the city for nearly 15 years, will bring new interactive elements and immersive experiences to its expanded space. LEGO store aan de Spuistraat in Den Haag, 26 oktober 2022.
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
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