Trending Articles

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Why Gap Turned to Robots for an Unpopular Fulfillment Task — Unloading Boxes

Retail TouchPoints

Among the many tough jobs in a distribution center, unloading boxes from a trailer is one of the toughest. Theres a higher risk of injury than in other parts of the DC, and unloading was a job that very few people liked to do, said Kevin Kuntz, SVP of Global Logistics and Operations at Gap. Its hot in a trailer in the summertime, its cold in the wintertime and its heavy all the time.

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Cross-Border Shipping: Key Challenges & How to Solve Them

lateshipment

Shipping across borders sounds excitinguntil you realize its a logistical obstacle course filled with customs forms, unexpected fees, and packages that mysteriously disappear into the void. For e-commerce businesses, cross-border shipping is the key to global expansion, but without the right strategy, it can feel like playing a never-ending game of Where in the world is my package?

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Don’t Call It A Comeback: Stay Ready For Ransomware

Forrester eCommerce

So far, 2025 is filled with distractions for security leaders.

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How to Create a Seller Account on Top Marketplaces

SellBrite

Whether you’re launching a new ecommerce business or expanding your reach, selling on multiple marketplaces can open up new opportunities. But before you list your products, each platform has its own onboarding processand some have unique requirements youll want to be prepared for. Heres a quick guide to creating seller accounts on five of the most popular platforms: Amazon, Walmart, Etsy, eBay, and Google Shopping.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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FatFace Launches First Isle of Man Store

365 Retail

FatFace has expanded its store network with the opening of a new location in Douglas, marking its first presence on the Isle of Man. The launch represents a key development for the retailer as it continues to build its physical footprint across the British Isles. Located on Strand Street, the newly opened store spans 1,697 square feet and offers customers access to FatFaces current seasonal collection, along with staple items from its core range.

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Good for the Planet, Good for Your Wallet Wins in Digital Retail

Retail TouchPoints

In the past year, one winning pattern with the Similarweb Digital 100 fastest-growing digital businesses was sustainability. Appealing to consumer interest in environmental responsibility and waste reduction allowed multiple brands to achieve outstanding web and app growth, even in challenging sectors like fashion and apparel where the broader industry trends were negative.

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Data in 2025: Enough Talk—Here’s Why Strategy Matters Now

Forrester eCommerce

Data in 2025: Enough TalkHeres Why Strategy Matters Now Data strategy is no longer a nice-to-have. In 2025, regulations like HIPAA, GDPR,and CCPA are tighter than ever, AI keeps making quantum leaps, and customers want hyper-personalization on demand.

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What Chronic Pain Taught One Doctor About Healing: A Conversation with Dr. Mark Malone

Bryan Eisenberg

Most doctors learn about pain from textbooks. Dr. Mark Malone learned from the floor of his home, stuck there after a devastating back injury. He couldnt walk. Couldnt work. Could barely reach the refrigerator. And this was after years of already running a pain clinic. That kind of firsthand experience? It changes you. When I sat down with Dr. Malone on the Rock Solid podcast, we werent just talking about business.

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Lacoste Unveils Refitted Flagship Scottish Store at Livingston Designer Outlet

365 Retail

Lacoste has relaunched its exclusive Scottish outlet at Livingston Designer Outlet, unveiling a fully refurbished store that reaffirms the brands long-term commitment to Scotland. The refitted unit officially opened its doors on Thursday 17 April, positioning itself as a key part of Lacostes ongoing investment strategy and reinforcing Livingston Designer Outlets appeal as a retail destination.

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Lowe’s Purchases Interior Design and Installation Provider for $1.325 Billion

Retail TouchPoints

Lowes has entered a definitive agreement to purchase Artisan Design Group (ADG) for $1.325 billion , which the home improvement retailer will finance with cash on hand. The acquisition is expected to close in Q2 2025, subject to customary closing conditions. ADG, which generated approximately $1.8 billion in FY 2024 revenue, provides design, distribution and installation services for interior surface finishes through a national network of more than 3,200 specialized installers and longstanding r

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Canada Post Shipment Tracking Made Easy

lateshipment

Running an e-commerce business means you’re always juggling logistics. Orders need to be shipped on time, customers expect updates, and if a package is delivered late or goes missing? It could mean dissatisfied customers and added costs. If you run an e-commerce business that relies on Canada Post, you know how critical shipment tracking is. In fact, a recent McKinsey report reveals that approximately 50% of consumers track their orders to ensure timely progress.

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With B2B Sales Disruption On The Doorstep, What’s Next?

Forrester eCommerce

A handful of forces are shaping the next decade of selling, which will be a B2B sales supercycle an extended period of growth and transformation. Discover how AI affects B2B sales, as well as the characteristics and implications of this upcoming future.

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How To Have a Good Brand Reputation in 2025 | Salsify

Salsify

Brands should have the opposite mentality of Joan Jett, who doesnt give a damn about her reputation. Especially since 69% of shoppers cite brand reputation in their top reasons for trusting a brand, according to Salsifys 2025 Consumer Research report.

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The Power of Dynamic Targeting in eCommerce Campaigns

365 Retail

Dynamic targeting has become a vital strategy for online retailers who want to stand out and drive real results. If you want to increase conversions without slashing prices or relying on broad discounts, this approach offers a smarter way forward. Continue reading to find out how dynamic targeting can transform your eCommerce campaigns! What Is Dynamic Targeting?

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Tractor Supply Launches Service to Streamline Pet Prescriptions

Retail TouchPoints

Tractor Supply has launched Tractor Supply Rx in a bid to enhance convenience for customers ordering pet and animal medications, with features including automatic delivery through the Autoship program and access to expert pharmacy advice. Tractor Supply Rx also offers a price match guarantee to ensure customers get the best value on their prescription purchases.

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What is Delivery Experience Management & Why Should You Care?

lateshipment

Customers are no longer just interested in low prices, fast shipping, and free returns, which have, up until now, been the three must-haves for an online business to make the cut in todays market. They want e-commerce brands to treat them with the proper experience that can lead them to shop again. However, most brands unwillingly make the mistake of not giving the same level of attention to their post-purchase experience as they do to their pre-purchase.

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Beyond The Architecture Cage Match: The Microservices Vs. Monoliths Battle Is Hurting Your Business

Forrester eCommerce

In the red corner, weighing in with independent scalability and distributed complexity: microservices! In the blue corner, the reigning legacy champion, with its infamous deployment challenges: the monolith! For years, architects and technology executives have watched this architectural cage match with bated breath. Technology forums buzzed with trash talk from both sides.

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Saks Global to close fulfillment center, cut 450 jobs

RetailDive

The luxury department store joins Kohl’s in being particularly vulnerable to tariffs’ impact on consumer spending, according to Moody’s Ratings analysts.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Proven Marketing Strategies That Keep Consumers Coming Back

365 Retail

For many, growth means an increase in new customers. Focusing exclusively on generating new customers, however, can rapidly deplete cash reserves and endanger a companys financial stability. To prevent this, it is essential to balance customer growth with powerful retention strategies. Research shows that retaining current customers is not only more cost-effective but also increases the likelihood of repeat purchases and higher spending over time.

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Retail Media 2.0: How RMNs Can Compete Like Media Giants

Retail TouchPoints

Its 2025, and retail media isnt just growing it’s exploding. With double-digit growth projected this year , brands are doubling down on retail media investments, and retailers are scrambling to claim their piece of the pie. More than 200 retail media networks (RMNs) exist today, and 80% of the top 100 U.S. retailers have built their own. The result?

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Canadapost Shipping Audit: Key Components and How to Conduct

lateshipment

Learn how a Canada Post shipping audit helps your business recover refunds, spot billing errors, and improve delivery performance. Discover audit tools, step-by-step processes, and how to automate audits with LateShipment.com.

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The Digital Frontier: Acing B2B E-Commerce

Forrester eCommerce

Pausing is not an option, particularly for the dynamic world of B2B e-commerce. With the industry on the brink of significant shifts, businesses must adapt, evolve, and leap ahead.

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From Rigid To Resilient: Why Enterprises Need Modular Commerce Now

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.

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Target CEO Meets With Rev. Al Sharpton Amid Mounting Pressure After DEI Pullback

RetailWire

Target is scrambling to stop the proverbial bleeding.

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Moody’s downgrades retail’s outlook on ‘bleak’ prospects amid trade war

RetailDive

Apparel and footwear are especially vulnerable and off-price less so, though the impact of tariffs is industrywide, Moody’s Ratings analysts said Monday.

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Zales Tests Store of the Future as it Seeks to Make Fine Jewelry an Everyday Accessory

Retail TouchPoints

Zales has taken a playful approach in its latest campaign, Own It, as it seeks to take fine jewelry out of the rarefied air of special occasion wear and into womens everyday lives. New products, including lab-grown diamond fashion designs, and more accessible price points will be complemented with tests of a store of the future concept that blends digital integration with curated displays for a more self-serve, personalized shopping experience.

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How to Use Purolator Shipping Insurance: Coverage, Claims & Benefits

lateshipment

Explore Purolator shipping insurance options, learn how to buy coverage, and understand the claims process to better protect your shipments from risk.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Government Organizations: Link Your Digital Metrics To Customer-Led Mission Outcomes

Forrester eCommerce

Digital leaders in government share a common task: transforming the way the government serves the public using technology. Despite how simple that sounds, the task is quite complex and requires keen understanding of many elements that influence how governments make decisions and operate.

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Why Traditional Watches Are Still Popular in the Age of the Smartwatch

365 Retail

In an era dominated by smartwatches and wearable tech, traditional watches continue to hold a firm place on the wrists of enthusiasts, collectors, and style-conscious individuals alike. Their appeal goes far beyond just telling timethey represent heritage, craftsmanship, and a lasting connection to history. The Enduring Appeal of Mechanical Craftsmanship Theres something uniquely captivating about the intricate engineering behind mechanical watches.

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The Vitamin Shoppe to be sold to private equity for nearly $195M

RetailDive

Kingswood Capital Management and Performance Investment Partners have agreed to acquire the vitamin and supplements retailer from Franchise Group.

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URW Aims to Turn its Malls into ‘Dynamic Platforms for Brand Storytelling’ with Launch of U.S. Media Network

Retail TouchPoints

Shopping center operator Unibail-Rodamco-Westfield (URW) is expanding its in-house media and experiential division, Westfield Rise , to the U.S. First established in 2022 in Europe, Westfield Rise helps brands forge connections with the millions of high-intent consumers that visit its shopping centers every year, using dynamic media, immersive experiential activations, Westfield signature events and strategic integrations. “With Westfield Rise, we’re giving brands a global stage acr

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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.