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Post-Pandemic In-Store Shopping: Consumers Reconsider The Value Of The Store

Forrester eCommerce

When the COVID-19 pandemic forced stores to close, online commerce pulled ahead at the fastest rate since 2002. By May 2020, more than six in 10 US online adults reported making an online transaction, such as purchasing groceries or ordering restaurant delivery, for the first time.

Consumer 501
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Recession 2020 – 5 Ways I’m Preparing For The Downturn

My Wife Quit Her Job

In my adult life, I’ve had the misfortune of living through 2 other downturns in 2002 and 2008. In 2002, I sat there on the sidelines and watched my stock portfolio plummet to less than 50% of its original value. And during my first financial crisis, I was paralyzed in fear.

Other 232
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Daniel Kahneman Changed How We Think About Consumer Choice And Brand Strategy

Forrester eCommerce

Yet, his contribution to modern economics, for which he received the Nobel Prize in 2002, remains unparalleled. He was trained as a psychologist and spent much of his career at Princeton as a psychology and public affairs professor. Kahneman’s research has shaped much of how today’s experts think about […]

Consumer 221
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Rue21 Files for Third Bankruptcy, Plans to Close all 500+ Stores

Retail TouchPoints

The company first filed for bankruptcy in 2002 , then again in 2017. Over the past two decades the mall-based retailer has struggled to regain the popularity it enjoyed during its heyday in the late ’90s.

Fashion 263
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Much to gain for SAP with Bob Stutz Joining their CRM Team

Forrester eCommerce

Siebel was a powerhouse in its time, peaking at 45% market share in 2002. Bob Stutz and CRM have always been synonymous. Stutz started his CRM career at Siebel, in 1998, in the early days of IT-driven, on-premise CRM. Stutz’s tenure ended after it was acquired by Oracle (2005), and he moved to SAP to […].

Marketing 223
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Getir Acquires NYC’s FreshDirect Grocery Delivery Service

Retail TouchPoints

Founded in 2002 and currently employing 3,200 people, the Bronx-based FreshDirect is a pioneer in New York City grocery delivery. Getir has purchased fellow grocery delivery service FreshDirect , a division of Ahold Delhaize , in a deal that is expected to close by Nov. No financial details of the transaction were disclosed.

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Bed Bath & Beyond Tech Chief Resigns as Retailer Deals with Data Breach

Retail TouchPoints

2, 2002, according to a Nov. Rafeh Masood will resign from his position as EVP and Chief Customer and Technology Officer at Bed Bath & Beyond effective Dec. 1 Securities and Exchange Commission 8-K filing.