How FTD Uses UX Analysis to Weed Out Friction Points in the Shopper Journey
Retail TouchPoints
MAY 4, 2021
The Mercury POS component had originally been launched in 2003 , and hadn’t been updated for approximately 10 years, noted Powell. FullStory will tell you that your problem is in navigation or in the shopping cart, but also what are surfacing as revenue opportunities. Discovering the ‘Unknown Unknowns’.
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