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Stop & Shop Names Industry Vet as Chief Merchant

Retail TouchPoints

He originally joined the supermarket retailer in 2004 as a grocery buyer and category manager: Its a brand I know well and look forward to caring for in my new role. Lee Nicholson I am looking forward to returning to Stop & Shop, which is where I started with this organization, said Nicholson in a statement.

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The Power of AI to Support Field Service Employees and Maintain Exceptional Customer Experiences

Retail TouchPoints

Flexibility in your company’s response to market trends and customer demands. And if you haven’t leaned into AI to help with sourcing, vetting and hiring skilled contract technicians — and using it to assist with scheduling, customer service and predictive maintenance — you should. Leverage AI where you can.

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Back To The Future: My Return To Forrester

Forrester eCommerce

In late 2004 my team had completed […]. At the time I was working for the Queensland Department of Transports and Main Roads reporting directly to the Chief Information Officer, leading a team of exceptional individuals in the Innovation & Planning Unit of the Information Services Branch.

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Forrester’s Wave on Email Marketing Service Providers Showcases Innovators

Forrester eCommerce

For those of you interested in doing a little “now and then” analysis, you’ll want to find the 2004 version of this […] This makes what I believe is the 15th time I’ve authored the wave evaluation of this vendor category!

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J.Crew Promotes Company Veteran to CEO

Retail TouchPoints

Libby Wadle, a retail industry veteran who has filled a number of senior management roles at J.Crew Group since she joined the company in 2004, has been named CEO. She replaces Jan Singer, who has left to pursue other endeavors.

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Burberry Names Akeroyd its Next CEO

Retail TouchPoints

Burberry credited Akeroyd for reorganizing and accelerating growth at Versace by building on the Italian brand’s heritage to elevate product, communications and the customer experience. “I Gerry Murphy, Burberry Chair, will head the company until Akeroyd comes aboard in April.

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Dollar General Promotes New President and CFO Following Strong Quarter

Retail TouchPoints

From 2004 to 2014 he served at Yum! John is a trusted leader who embodies our mission of Serving Others, and I am confident his future contributions will further support our customers and communities, as well as the underlying strength of Dollar General’s business.”. and net sales up 9% to $9.4