article thumbnail

How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

From 2007 to 2017, the ecommerce sector has created roughly 397,000 new jobs in the United States. This velocity as well as the dire consequences of great or poor customer experience requests means ecommerce businesses need to go above and beyond traditional means such as email, phone, or even your typical live chat software.

Channel 402
article thumbnail

Scala Hosting Review: Will Scala Hosting Be Your New Web Host?

Ecommerce Platforms

They’ve been operating since 2007 and specialize in virtual private servers, shared hosting, WordPress hosting, and cloud servers. Firstly, you get instant technical support from an actual human via its 24/7 live chat on ScalaHosting’s website. 24/7 customer support via live chat and support tickets.

Live Chat 197
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A Complete Sana Commerce Review

Ecommerce Platforms

Sana Commerce was born in 2007 in Rotterdam, the Netherlands. If you want to reach Sana, you can do this via live chat or phone. So in this Sana Commerce review, we’re taking a deep dive into what this eCommerce solution has to offer. That’s a lot to get through so let’s make a start. What is Sana Commerce?

article thumbnail

Similarweb Review: What This Heavy-Duty Platform Offers

Ecommerce Platforms

Launched in 2007 in Tel Aviv, Israel, Similarweb is basically a digital intelligence software platform that enables its users to track their: Website and app traffic Page performance Keyword performance Audience metrics. You can contact Similarweb's customer support team via their online contact form and/or live chat box.

Payments 160
article thumbnail

Best WordPress Hosting (June 2021) – The Top 5 WordPress Hosting Services Reviewed and Compared

Ecommerce Platforms

Hostinger initially started out in 2007 under a different guise. Support – the live chat support option with Hostinger is fantastic. If you expecting big things initially it's a good option, but it's not built for startups. In 2011 they rebranded as you see them today. Pricing ??. Speed – their speed is unrivaled.

article thumbnail

Wix vs Weebly: Which is Right for Your Ecommerce Site?

Ecommerce Platforms

The solution was founded in 2007 and was purchased by Square – one of the leading merchant companies, in 2018. There's no live chat support, but you'll still get a response pretty quickly, which isn't always the case with competitors like Squarespace and WordPress. Introducing Wix and Weebly. Let's start with the basics.

eCommerce 104
article thumbnail

Magento Alternatives 2020: Which Is Your Best Option?

Ecommerce Platforms

Founded back in 2007, Magento soon caught the eye of some of eCommerce's most prominent players and was purchased by eBay/X.comemrce in 2011. 24/7 support by email, live chat, and phone. Launched in 2007, PrestaShop is another international shopping cart solution and hence another Magento alternative worth considering.

Magento 104