Forrester eCommerce

JULY 4, 2024

Since 2008, E.ON A few weeks ago Keith Fletcher, international customer experience manager at E.ON, joined me on stage at Forrester’s CX Summit EMEA to talk about E.ON’s approach to CX. has been on a path to use journeys, not processes, as the building blocks for sustainable growth. Its customer journeys are key to giving […]

Customer Experience 273

Customer Experience Management Customer 273

BigCommerce

MAY 22, 2019

Magento ecommerce software has been around since the initial version was launched back in 2008. Today, it makes up a…

Magento 267

Magento eCommerce Software eCommerce 267

Forrester eCommerce

MAY 5, 2017

Headlines span the past seven years touting the doom of retail: Bankruptcies Aren't Proxies For Retail Market Health… Retail bankruptcies numbered 20 in 2008, and this year they are tracking higher, but you can still count them on two hands. [1] In 2017 we see an actual Wikipedia page dedicated to the 'retail apocalypse'.

Multi-channel 311

Multi-channel Retail eCommerce Marketing Channel 311

My Wife Quit Her Job

MARCH 23, 2020

In my adult life, I’ve had the misfortune of living through 2 other downturns in 2002 and 2008. Following the 2008 crash, I was determined to not make the same mistake. This post will outline everything that I’m personally doing to prepare for this downturn. First off, this is my 3rd recession.

Other 232

Other Marketing 232

BigCommerce

NOVEMBER 20, 2017

In 2008 the character also featured as one of the giant helium balloons at Macy’s Thanksgiving Day Parade. The toy’s popularity resulted in further members of the Potato Head family being introduced, as well as the character’s appearance in films such as the Toy Story franchise, Burger King advertisements and on children’s television shows.

Toys 309

Toys Marketing Information eCommerce Marketing 309

Retail TouchPoints

AUGUST 3, 2022

As a result, retailers need to rethink how they attract and retain customers by looking at data not just from recent months but also from the last time shoppers felt this much economic pressure — the Great Recession of 2008-2009. How did we come out of it?

Retail 311

Retail Fashion Other Technology 311

Retail TouchPoints

OCTOBER 13, 2023

He joined Dollar General in 2008 as EVP, Division President and Chief Merchandising Officer, and was promoted to COO in 2013. The retailer has had a volatile year. On the downside, activist investors called for a worker safety audit of Dollar General in May 2023 , following OSHA violations carrying more than $1 million in fines.

Operations 299

Operations Retail 299

Forrester eCommerce

APRIL 21, 2020

The headline was that the world’s real GDP would fall by 3% in 2020, which is a much steeper drop than in the 2008–2009 recession. Last week, the International Monetary Fund (IMF) issued its April World Economic Outlook report. For the purpose of projecting the tech market outlook, the more important numbers are real GDP […].

Other 221

Other Marketing 221

Retail TouchPoints

JANUARY 24, 2023

Dreiling had served as CEO of rival retailer Dollar General from 2008 to 2015. Witynski has held leadership positions at Dollar Tree since starting there in 2010 and was named CEO in 2020. He became the Dollar Tree board’s Executive Chairman in March 2022 as part of a settlement with activist investor Mantle Ridge LP.

Retail 279

Retail 279

Retail TouchPoints

NOVEMBER 20, 2023

He was named President in 2008, added the CEO title in 2016 and was named CEO in 2019. He was named SVP of Retail Operations in 2016 and President in 2019. Jones began with Publix in 1980 as a front service clerk in New Smyrna Beach., Goff also began in a Publix store, in 1991 in Jacksonville, Fla.,

Operations 264

Operations Retail Customer 264

Retail TouchPoints

MAY 26, 2021

During the 2008 recession, Windsor began expanding its footprint, and the retailer plans to do the same now as the waning of the COVID-19 pandemic spurs a resurgence of social occasions. The company already has opened 10 new locations in the last 12 months.

Fashion 279

Fashion Reference Omnichannel Events 279

Retail TouchPoints

JUNE 15, 2022

Forever 21 first entered China in 2008 but left the country a year later. The fast fashion retailer initially re-entered China for the third time in August 2021 through online platforms Vipshop and Pinduoduo. Forever 21 then opened a store on Alibaba ’s Tmall and has begun advertising its offerings for the 618 mid-year shopping festival.

Webinar 275

Webinar Fashion eCommerce Marketing Operations 275

Forrester eCommerce

OCTOBER 2, 2024

Founded in 2008, Featurespace employs over 400 people. Last week, Visa announced the acquisition of Featurespace, a UK-based enterprise fraud management and anti-money-laundering (AML) vendor. Forrester estimates the acquisition price to be between $350–450 million.

Management 195

Management eCommerce Retail 195

Retail TouchPoints

JUNE 6, 2022

This is the third time Schultz has served as Starbucks’ CEO, a role he held from 1986 to 2000, and from 2008 to 2017. Schultz returned to Starbucks as interim CEO in April 2022 following the five-year tenure of Kevin Johnson. Johnson plans to work with the company as a special consultant and remain on its board until September 2022. “In

Travel 278

Travel Customer Retail 278

Retail TouchPoints

MARCH 1, 2022

Demsey had been with Estée Lauder for 31 years, overseeing brands such as MAC Cosmetics and Clinique, and he has held the Group President title since 2008. In a letter sent to employees on Feb. 28, Executive Chairman William P.

Books 275

Books Information 275

Forrester eCommerce

JUNE 6, 2022

This report outlines the potential of the US B2B e-commerce space across 11 durable and nondurable product categories, with historical data going back to 2008.

eCommerce 195

eCommerce B2B Customer 195

Retail TouchPoints

FEBRUARY 3, 2023

He brings more than 40 years of retail experience to the position, most recently as President and CEO of Burlington Stores , where he served from 2008 to 2019. Kohl’s has appointed interim CEO Tom Kingsbury to the role on a permanent basis, effective Feb. He also has held leadership and board roles at The May Department Stores Company.

Department Stores 278

Department Stores Retail Other Customer 278

Retail TouchPoints

MAY 7, 2021

Hand was most recently COO of Burlington Stores , which he first joined in 2008 as EVP Stores and Operations. Tuesday Morning has named off-price retail veteran Fred Hand as its new CEO, effective May 17, 2021. Prior to that Hand served as SVP, Group Director of Stores for Macy’s.

Banking 264

Banking Operations Other Retail 264

Retail TouchPoints

MARCH 15, 2022

He was the first executive hired at HauteLook in 2008 and joined Nordstrom ’s leadership following that company’s acquisition in 2011. The retailer offers completely personalized shopping experiences driven by data science, personal styling and outfit functionality.

Fashion 264

Fashion Management Retail Other 264

Retail TouchPoints

JULY 12, 2022

Vasos joined Dollar General in 2008 as the company’s EVP, Division President and CMO. Amid a year of expansion, Dollar General ’s CEO Todd Vasos has decided to retire from the role he has held since June 2015, effective Nov. Current COO Jeffery Owen, a 30-year Dollar General veteran, has been named as Vasos’ successor.

Operations 288

Operations Management Improvements Retail 288

Forrester eCommerce

AUGUST 1, 2022

This daunting ambition was given hope with the proposal of accomplishing three goals equally in 2008, and the addition of the 4th in 2014. The Triple/Quadruple Aim has long been recognized as a framework to optimize the US healthcare system.

Customer Experience 195

Customer Experience Customer 195

Retail TouchPoints

NOVEMBER 25, 2024

However, this latest expansion has kickstarted a new growth trajectory for the business, which started in 2008. RTP: You’ve gone through quite a journey from when you started the business in 2008. There’s going to be a mixture of different colors, and we’re playing with some fun elements to speak to that crowd.

Social Media 275

Social Media Small Business Retail Sporting Goods Leisure 275

Retail TouchPoints

AUGUST 11, 2023

He joined the company in 2008 and has held leadership positions across different divisions. Hufnagel has an established career in retail, holding roles at brands like Under Armour , Gap and Abercombie & Fitch as well as deep roots within the Wolverine Worldwide business specifically.

Omnichannel 246

Omnichannel Retail Consumer 246

Retail TouchPoints

FEBRUARY 4, 2021

Waters, who joined L Brands in 2008 as head of its international division, had been named CEO of Victoria’s Secret Lingerie in November 2020. L Brands , parent company of Bath & Body Works and Victoria’s Secret , has promoted Martin Waters to CEO of the latter retailer.

Retail 263

Retail 263

BigCommerce

MAY 22, 2019

Magento ecommerce software has been around since the initial version was launched back in 2008. Today, it makes up a…

Magento 174

Magento eCommerce Software eCommerce 174

My Wife Quit Her Job

OCTOBER 20, 2016

In fact, I remember when I first discovered him back in 2008, I dropped him a comment on his main blog which was QuickSprout at the time. I emailed him on September 19, 2008 about his post on 10 timeless business tips. I emailed him on September 19, 2008 about his post on 10 timeless business tips.

eCommerce 156

eCommerce Blog Marketing SEO 156

Retail TouchPoints

AUGUST 12, 2021

In Q1 2021, net sales for both Abercrombie and Hollister rose to $296 million , up 61% compared to Q1 2020 and 6% compared to Q1 2019, marking the retailer’s best Q1 performance since 2008.

Channel 264

Channel eCommerce Retail Marketing 264

BigCommerce

NOVEMBER 20, 2017

Folgers was subsequently sold for $3 billion in 2008, and in 2009 the popular ad was somewhat less successfully reimagined. It is also selling an idealistic Christmas scene, associating quaint and happy family life with the product in the audience’s mind. s leading coffee brand.

Events 232

Events Marketing Consumer eCommerce Marketing 232

Retail TouchPoints

SEPTEMBER 5, 2023

Established in Nanjing, China in 2008, and now headquartered in Singapore, Shein has grown rapidly to become the world’s largest fashion retailer with an estimated value of $64 billion ,” reads the letter.

Supplies 278

Supplies Fashion Consumer Operations 278

Retail TouchPoints

JULY 21, 2021

His background in corporate finance and management consulting has allowed him to support top Fortune 1000 companies in their strategic growth and transformation initiatives, including creating and leading FNAC’s marketplace from 2008 to 2011.

eCommerce 279

eCommerce Sporting Goods Apparel Consumer 279

RetailDive

DECEMBER 8, 2022

Despite major brands’ holiday hiring announcements, the sector hasn’t added as many jobs as in years past.

116

116

Forrester eCommerce

MAY 17, 2018

I’ve been watching this trend with great curiosity (and first wrote about it in 2008). On the one hand, software product vendors are slowly but surely migrating from just selling products to selling solutions — and solutions always require professional services. IBM led the trend when it acquired PwC Consulting in 2002.

170

170

Retail TouchPoints

DECEMBER 9, 2022

He also worked with measurement solutions provider Spirent Communications for nine years , serving as the company’s CEO from 2008 to 2013. Prior to his work with Zebra, Burns served as CEO of network services company Embrane, which was acquired by Cisco in 2015.

Technology 214

Technology Supplies Mobile Operations 214

Retail TouchPoints

MAY 5, 2022

Craig has been with Target since 2008, most recently as SVP of Digital, and has held leadership roles across various other business areas. Sylvester has been with Target since 2007, most recently as Chief Marketing and Digital Officer. Brett Craig was promoted to EVP and CIO, where he will report to Sylvester.

Supplies 245

Supplies Customer Experience Omnichannel Other 245

Retail TouchPoints

MARCH 15, 2022

for 2021 — the highest annual rate since 2008’s 3.8%. Inflation was already running hot even before Russia’s invasion of Ukraine, reaching 4.7% Then war and corresponding economic sanctions sent prices of oil and other commodities soaring.

Retail 276

Retail Consumer Customer Loyalty Supplies 276

Retail TouchPoints

JULY 14, 2020

After the 2008-2009 financial crisis, it took the majority of affected markets approximately one year for retail sales to return to pre-crisis levels. Before the pandemic prompted closures of retail stores around the globe, eMarketer had forecast that 2020 worldwide retail sales would reach $26.46

eCommerce 217

eCommerce Retail Online Retail Fulfillment 217

Retail TouchPoints

APRIL 14, 2022

Another unionization effort started in 2008 in the wake of the Great Recession and Starbucks successfully prevented the union from forming. However, an NLRB judge ultimately ruled that the company violated federal labor laws by illegally firing three workers who were involved with the effort.

Reference 264

Reference Management Marketing 264