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Analyzing over 20 years of livechat transcripts, LivePerson found 69% of chats and calls could be handled quickly by bots, and Nielsen found 56% of online shoppers say they prefer to resolve issues through messaging apps than call customer service. In-chat payments. Livechat takeover. Livechat takeover.
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The team behind ShopBase started way back in 2008 where they launched Beeketing , a software that helps e-commerce merchants grow their sales and revenue, pretty fast. Whenever you need to resolve any snags, rest assured that you can access prompt assistance by phone, livechat, or email. Pros and cons. So let’s get started.
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Since 2008, I have sold every type of product (digital, physical, SaaS, services) under the sun. One important touchpoint that you shouldn’t ever ignore is the livechat. Still wondering what digital product to sell and how to sell it? I have been there. I’ve tested a lot of markets, some failed and some didn’t.
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