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They're both industry leaders, Ecwid first came onto the market back in 2009. However, if you have a paid-for Ecwid plan, you're also entitled to livechat and priority telephone support where you can request a call-back. This is also a better option if you're taking multichannel selling seriously.
24/7 support by email, livechat, and phone. BigCommerce has more built-in sales tools than any of its competitors and combines these features with advanced SEO and multichannel integrations. Founded in 2009, they've since facilitated over $25 billion merchant sales, over 120 countries. Multichannel selling.
Founded in 2009, Ecwid has come a long way over the years, investing in everything from multichannel selling and marketing, to an advanced website builder companies can leverage for free. You’ll also get a custom checkout, livechat support, access to the app market, and a range of other tools included.
The platform is a well-established player, founded in 2009 and recently acquired by Lightspeed – a major ecommerce platform based in Montreal with 2,000 employees worldwide. In 2009, when Ecwid was founded, Shopify was just another growing platform, operating from its base in Ottawa. Platform focus: Shopify vs Ecwid. Shopify. .
Customer Support: Ecommerce University, discussion forums, Shopify-approved point of sale consultant, tutorials, user guides, FAQ, plus 24/7 support via email, livechat and phone. Customer Support – Vend experts, Vend university, help center, 24/7 email or livechat. Shopify POS System Main Features.
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