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Join us at CX Europe 2018 for insight into customer understanding and other key CX priorities

Forrester eCommerce

Forrester’s customer experience Forums are in their tenth year — from our first one in 2009 in New York, they’ve grown and spread to San Francisco, London, Singapore, and other cities around the world and become yearly destinations for CX pros far and wide. CX Europe 2018 is just 10 days from now — Tuesday […].

Other 367
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As Gen Z Enters Prime Spending Years, Brands Sharpen Their Pitch

Retail TouchPoints

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

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Forecasting Uncertainty: Why Scenario A Is Looking More Likely For Some Countries And Scenario B More Likely For Others

Forrester eCommerce

The headline was that the world’s real GDP would fall by 3% in 2020, which is a much steeper drop than in the 2008–2009 recession. Last week, the International Monetary Fund (IMF) issued its April World Economic Outlook report. For the purpose of projecting the tech market outlook, the more important numbers are real GDP […].

Other 221
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Navigating the World of API and End-to-End Testing in Retail

Retail TouchPoints

On the other hand, APIs concentrate on backend communication such as data retrieval and updates whilst being faster. With his now Co-founder Tal Barmeir sharing Arielis interest in test automation and a huge passion for software, the pair set about establishing a joint venture, Experitest in July 2009, later acquired by Digital.ai.

Retail 191
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It’s Not Easy Being (Truly) Green — But it’s Worth it

Retail TouchPoints

He discussed not just the business benefits of going green but the negative consequences of greenwashing like the $30 billion in fines Volkswagen paid when it was discovered that the carmaker faked emission test results in 2009. consumers, according to Bain & Co.; Premium pricing: 50% of U.S.

Supplies 191
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Best Buy Battles E-Waste with Recycle-by-Mail Technology Boxes

Retail TouchPoints

Best Buy will simplify responsible recycling of tablets, cords, keyboards and other electronics with a nationwide pilot of its new prepaid Technology Recycling Box. Since 2009, Best Buy has recycled more than 2.7 Consumers can order boxes in two sizes: small boxes that can carry up to six pounds for $22.99

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Investment in BigCommerce, Our Customers and Our Partners

BigCommerce

BigCommerce’s founders, Eddie Machaalani and Mitch Harper, launched the company in 2009 after meeting in an online chat room while living in Sydney. We now deliver better openness and customizability than any other SaaS platform in the world, and you no longer need to own and manage software in order to have flexibility.