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Combat Inflation’s Impact by Streamlining Conversational Commerce Channels

Retail TouchPoints

for Q1 2023 — the first period with no online sales growth since the Index debuted in 2014. In yet another sign that the COVID-generated ecommerce surge has subsided, the Salesforce Shopping Index reported flat ecommerce sales in the U.S.

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Claire’s Hires Children’s Place, Zara Vet as Chief Merchandising Officer

Retail TouchPoints

Her most recent job was as SVP of Global Merchandising and Strategic Partnerships at The Children’s Place , where she was responsible for creating and delivering product strategies for all brands across multiple channels of distribution, as well as leading operations for the wholesale and international franchise businesses from 2014 to 2023.

Fashion 251
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Boll & Branch Taps New ERP to Manage Supply Chain and Operations

Retail TouchPoints

Since its founding in 2014, Boll & Branch has evolved from an online direct-to-consumer (DTC) business to a complete omnichannel organization that has a presence on Amazon , at major retailers like Bloomingdale’s and Nordstrom , as well as branded brick-and-mortar stores nationwide.

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Ulta to Debut Revamped Loyalty Program in the New Year

Retail TouchPoints

Ulta Beauty will kick off 2024 with a fresh look for its loyalty program a decade after its debut in 2014. Beginning Jan. 1, 2024, the Ultamate Rewards loyalty program will become Ulta Beauty Rewards , and along with the new name will come enhanced benefits for the program’s 42.2

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Glossier Promotes Chief Commercial Officer to CEO

Retail TouchPoints

For the first time since its founding in 2014, Glossier will have a new CEO. We had long discussions about the evolution of our company strategy, anchored in our shared understanding that distribution channels change, history is cyclical, but iconic brands and products are forever.

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Adaptable Teams Prevail Over Mythical Retail End Times

Forrester eCommerce

4] Keep in mind, Chapter 11 is not liquidation, companies can recover, such as Ashley Stewart who recovered from a second bankruptcy in 2014. [5] multi-channel retail. 1] The ten confirmed bankruptcies in 2017 included the well-known retailer Payless ShoeSource. [2] growth in the retail market. [3] retail apocalypse. store closings.

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Nordstrom C-Level Appointments Centralize Responsibility for Customer and Store Operations Strategies

Retail TouchPoints

This new leadership structure is reflective of a natural evolution that comes directly from our focus to serve customers better across all channels and banners,” said Erik Nordstrom, CEO of Nordstrom Inc. in a statement. “It It also leverages the experience of two very talented leaders, Ken Worzel and Jamie Nordstrom.”.