Forrester eCommerce

MARCH 1, 2021

A few months before I joined Forrester in 2015 I found a blog that introduced a new incident response (IR) metric written by @rickhholland “Mean Time Before CEO Apologizes”. Rick introduced this – not exactly tongue in cheek metric for IR – because the playbook was so familiar. Get breached, release a serious apology video, […].

Blog 359

Blog 359

Forrester eCommerce

NOVEMBER 8, 2021

But lessons drawn from Forrester’s 2015 forecast, Death Of A (B2B) Salesman, raise doubts on that theory. Tech leaders and business executives invest in process automation technologies because they expect that productivity gains will translate into cost savings through reduction in employees.

B2B 338

B2B Technology Customer 338

Forrester eCommerce

OCTOBER 22, 2020

Since 2015, Amazon has hosted its annual summer sale, Prime Day, an exclusive deal event for its Prime members. In 2019, shoppers purchased more than 175 million items during the event, and its sales surpassed the prior year’s Black Friday and Cyber Monday sales combined.

Other 334

Other Events Retail Customer 334

BigCommerce

JUNE 25, 2020

In 2015, cybersecurity firm RiskIQ first began tracking card skimming attacks perpetrated by a “loose confederation of online credit card…

Magento 302

Magento eCommerce Technology Technology eCommerce 302

Forrester eCommerce

FEBRUARY 26, 2020

Google data shows that “company values” as a search term is twice as popular today as it was in 2015. Leaders are using the term “company values” with such force and frequency that it’s hard not to toss it into the infamous camp of marketing buzzwords. Talk of company values is not to be dismissed […].

Marketing 300

Marketing Customer Experience B2C Customer 300

Forrester eCommerce

SEPTEMBER 19, 2018

I started to notice the data ops emergence back in 2015 as companies began to look at Agile development to spin up new data capabilities rapidly. Data ops, data engineering, data development — oh my! From new roles and teams to new skills and processes, the hot topic on everyone’s mind is data ops. Later, as […].

Management 290

Management 290

Forrester eCommerce

SEPTEMBER 19, 2018

I started to notice the data ops emergence back in 2015 as companies began to look at agile development to spin up new data capabilities rapidly. Data ops, data engineering, data development – oh my! From new roles, teams, skills and processes, the hot topic on everyone’s mind is data ops. Later, as data preparation […].

Management 287

Management Operations 287

Forrester eCommerce

MAY 3, 2021

When Verizon acquired AOL in 2015 and then Yahoo! […]. to private equity group Apollo for a hefty $5 billion, backing off its foray into media and advertising technology (adtech) and retrenching to its core competence as a mobile telco. This news should come as no surprise.

Mobile 284

Mobile Technology Customer 284

Forrester eCommerce

JUNE 8, 2020

In 2015, intruders, likely sponsored or directed by the Russian government and known colloquially by the name Sandworm, breached multiple Ukrainian electric utilities and shut off power for hundreds of thousands of […]. It is long overdue to secure the United States’ bulk power system supply chain.

Supplies 284

Supplies Management 284

Retail TouchPoints

MAY 12, 2023

Smith brings extensive experience in retail finance posts, including serving as CFO at Walmart from 2010 to 2014 and at Target from 2015 to 2020. Smith as its new CFO, effective May 29, 2023. Most recently, she was Chief Administrative Officer and CFO at Bright Health Group.

Technology 340

Technology Information Retail Other 340

Retail TouchPoints

OCTOBER 19, 2022

Bramman served as CFO and SVP of Carnival Cruise Line from 2010 to 2015 and Avery Dennison from 2015 to 2017. Over the course of her 33-year career, Bramman has worked in different areas of finance with companies including Henri Bendel and Victoria’s Secret when the brands were part of L Brands.

Improvements 278

Improvements Management Marketing 278

Retail TouchPoints

JUNE 14, 2024

Founded as an edible manufacturer in 2015, Pot + Pan has quickly become a trusted, feminine-forward brand that is changing the conversation around cannabis by using a culinary-first approach and focusing on the lifestyle experience for its customers.

Customer 275

Customer Retail 275

Retail TouchPoints

OCTOBER 18, 2022

Miller led the home goods retailer as President and CEO from September 2015 to August 2021, when Holt took over. Miller has been a member of the Board of Directors since September 2015 and will continue to serve as a member of the Board during his latest turn at the helm.

Operations 274

Operations Consumer Retail Other 274

Forrester eCommerce

OCTOBER 9, 2019

Since 2015, we’ve covered five distinct social tech categories: Social listening platforms aggregate and analyze social conversations. “The Forrester Wave™: Social Suites, Q4 2019“ is live! We’re particularly excited about this report because it represents a culmination of years of Forrester research on social technologies.

Technology 52

Technology Management Social Media B2C 52

Forrester eCommerce

JULY 27, 2018

What you’ll hear from the press this week: Facebook missed its earnings for the first time since 2015. But in our world, 43% YOY increase in revenue and 11% YOY increase in DAUs and MAUs is still a solid performance.

Social Media 250

Social Media B2C Marketing 250

Retail TouchPoints

APRIL 5, 2024

Founded in 2015, P&G Ventures is an early-stage start-up studio within P&G that […] The company has a 180-year plus track record of innovation and developing brands that are integral to our daily lives. P&G Ventures has become a core driver of this innovation.

Customer Experience 228

Customer Experience Omnichannel Operations Retail 228

Retail TouchPoints

OCTOBER 20, 2023

million to settle a class-action lawsuit brought by investors who claim they were misled by the company about the likelihood of a successful 2015 merger with Rite Aid , multiple sources report. In late 2015, WBA agreed to acquire Rite Aid and its 4,600 U.S. stores, with the deal expected to close in late 2016.

Retail 263

Retail Marketing 263

BigCommerce

SEPTEMBER 21, 2017

Mobile conversion increased 30% YoY from 2015 to 2016. Faster checkouts: one-page checkouts and digital wallets (Amazon Pay, Apple Pay, PayPal One Touch) improve mobile conversion by up to 10% at launch. Easier to use sites: More and more sites are now optimized for mobile use. Revenue impact for the retail industry.

Mobile 839

Mobile Payments PayPal BigCommerce 839

Retail TouchPoints

SEPTEMBER 11, 2023

Zhang, who had been named CEO in May 2015 , recently narrowed his responsibilities to focus on leading the Alibaba Cloud Intelligence Group, which Alibaba plans to spin off under a separate management team to be appointed at a later date. Alibaba ’s former Chairman and CEO Daniel Zhang has stepped down from his roles with the company.

Operations 284

Operations Management Marketing 284

Retail TouchPoints

SEPTEMBER 2, 2022

Founded in 2015 , Pinduoduo has focused on lower-income customers and the agricultural sector. Multiple women’s dresses are priced below $20 (some below $10 ) and only a few are above $50. Temu’s site shows average shipping times to most of the U.S. of seven to 15 business days, with no fees for orders of $49 or more.

Shipping Costs 311

Shipping Costs eCommerce Jewelry Shopify 311

Retail TouchPoints

JANUARY 11, 2021

billion offered in the original 2015 merger agreement. Perhaps the third time will be the charm. Staples is making another bid to acquire its rival Office Depot , this time with a bid of $2.1 billion — one-third of the $6.3 That deal was shut down in 2016 due to antitrust concerns.

B2B 295

B2B Events Supplies Retail 295

Retail TouchPoints

JUNE 26, 2023

The company, which was purchased by Macy’s in 2015, will join fellow Macy’s brand Bloomingdale’s in the JACX building in Long Island City, Queens in August 2023. “As Bluemercury will relocate its headquarters from the Washington, D.C. area, where the beauty retailer was founded in 1999, to New York City.

Operations 282

Operations Retail 282

Forrester eCommerce

FEBRUARY 6, 2020

In December 2015, dozens of countries met in France to discuss, debate, and finally agree to an ambitious set of carbon reduction targets known as the Paris Agreement. The agreement was officially ratified in late 2016 by 55 countries, representing 55% of global greenhouse gas (GHG) emissions.

Customer 225

Customer 225

Retail TouchPoints

MARCH 14, 2024

Amazon set the standard for membership sales events with the launch of its Prime Day summer sale in 2015. The sales event appears in part to be a membership push for Amazon, which is facing increased competition from the likes of Walmart and Target , both of which now offer paid membership programs.

Outdoor 278

Outdoor Customer Events Fashion 278

Forrester eCommerce

JULY 18, 2017

Sixty-eight percent of retailers we surveyed said their eCommerce business grew from 2015 to 2016. And more than half say the operational constraints of keeping up with constant regulatory change is an obstacle to their eCommerce growth. But eCommerce in Brazil is still growing through difficult economic times.

eCommerce 286

eCommerce Online Retail Operations Consumer 286

Retail TouchPoints

JANUARY 24, 2023

Dreiling had served as CEO of rival retailer Dollar General from 2008 to 2015. Witynski has held leadership positions at Dollar Tree since starting there in 2010 and was named CEO in 2020. He became the Dollar Tree board’s Executive Chairman in March 2022 as part of a settlement with activist investor Mantle Ridge LP.

Retail 279

Retail 279

Retail TouchPoints

OCTOBER 18, 2024

in 2015 has been more of a slow burn. Discount grocer Lidl is a big player in Europe, with more than 12,000 stores in 32 countries. But its reception since launching in the U.S. The company now operates 170+ stores across nine east coast states and Washington, D.C.,

Banking 277

Banking Operations Marketing Retail 277

Retail TouchPoints

MARCH 12, 2021

He was named Chief Merchandising and Marketing Officer in 2015 and ultimately assumed the role of President in 2019. Kimbell joined Ulta Beauty as Chief Marketing Officer in 2014 and continually expanded his leadership responsibilities.

Operations 259

Operations Marketing Retail 259

Retail TouchPoints

MARCH 23, 2021

store in 2015 and operates locations mostly in the Northeast as well as Florida, in addition to its new Midwest presence with the Chicago store opening. Primark opened its first U.S. Across the globe, Primark has more than 385 stores spread over 13 countries.

Fashion 264

Fashion Accessories Operations Customer 264

Retail TouchPoints

DECEMBER 9, 2022

Burns, a 30-year technology veteran, joined Zebra in 2015 as the company’s SVP of Enterprise Visibility and Mobility, and was promoted to the product and solutions chief role in 2018. Prior to his work with Zebra, Burns served as CEO of network services company Embrane, which was acquired by Cisco in 2015.

Technology 214

Technology Supplies Mobile Operations 214

Retail TouchPoints

MARCH 2, 2021

She joins Macy’s from InterContinental Hotel Group (IHG) and succeeds CTO Naveen Krishna, who is leaving the company; Marla Beck, CEO and Co-founder of beauty retailer Bluemercury , which Macy’s acquired in 2015 , will leave the company this summer.

Payment Services 337

Payment Services Omnichannel Department Stores Operations 337

Retail TouchPoints

MAY 3, 2021

a position he has held since April 2015. Additionally, VP of Investor Relations Christina Colone has been promoted to Global Head of Investor Relations. Roe is currently CFO of VF Corp. , He has been with VF Corp.

Automotive 264

Automotive Apparel Operations Consumer 264

Retail TouchPoints

NOVEMBER 13, 2023

million settlement of a class-action lawsuit brought by shareholders claiming they were misled regarding Walgreens’ failed 2015 merger with Rite Aid. WBA’s financial results for fiscal 2023, which ended Aug. 31, 2023, illustrate the challenges the retailer faces. Despite achieving sales of $139.1 billion , a 4.8% billion during FY 2022.

Operations 264

Operations Retail Marketing 264

Retail TouchPoints

JULY 20, 2020

Witynski, who joined Dollar Tree as SVP of Stores in 2010, became COO in 2015. In December, Witynski was promoted from President and COO to a newly created position of Enterprise President. He previously held executive positions at Shaw’s Supermarkets and Supervalu.

Customer Experience 248

Customer Experience Operations Improvements Management 248

Groove

MARCH 8, 2021

Oracle NetSuite, the company that acquired the Bronto marketing platform back in 2015, declared last week that Bronto will become “end of life” on May 31, 2022. Oracle NetSuite Announces “End of Life” For Bronto. You read that right.

eCommerce 365

eCommerce BigCommerce Shopify Recommendation 365

Retail TouchPoints

JUNE 24, 2024

16, 2015 and Nov. Under Armour will pay $434 million to members of a class action lawsuit who bought the company’s stock between Sept.

Payment Services 264

Payment Services Operations Consumer Retail 264

Retail TouchPoints

OCTOBER 26, 2021

The retailer, founded in 2015 as an internet-only seller of wool footwear, expanded into apparel in August 2019 with the addition of sustainably manufactured socks and added an activewear category in August 2021. At the higher price, the sustainable footwear and apparel company could achieve a valuation as high as $2.2

Retail 290

Retail Apparel Operations Customer 290