Forrester eCommerce

MARCH 1, 2021

A few months before I joined Forrester in 2015 I found a blog that introduced a new incident response (IR) metric written by @rickhholland “Mean Time Before CEO Apologizes”. Rick introduced this – not exactly tongue in cheek metric for IR – because the playbook was so familiar. Get breached, release a serious apology video, […].

Blog 359

Blog 359

Forrester eCommerce

JULY 17, 2023

In late 2015, Forrester introduced a new networking concept called business optimized network (BON). An idea that networks needed to be designed for the business you’re in. Among the Silicon Valley unicorns, this has been commonplace. However for classic Fortune 500 companies, this is just emerging.

Customer 195

Customer 195

Retail TouchPoints

SEPTEMBER 6, 2024

Lumber Liquidators was once the largest specialty vendor of hardwood flooring in North America, but the business took a downturn after a 2015 60 Minutes report revealed that the company’s flooring had dangerous levels of formaldehyde. CBS News estimates that the store closures will result in the loss of approximately 2,000 jobs.

Payment Services 262

Payment Services Operations Retail Marketing 262

Retail TouchPoints

MARCH 14, 2024

Amazon set the standard for membership sales events with the launch of its Prime Day summer sale in 2015. The sales event appears in part to be a membership push for Amazon, which is facing increased competition from the likes of Walmart and Target , both of which now offer paid membership programs.

Outdoor 278

Outdoor Customer Events Fashion 278

Retail TouchPoints

SEPTEMBER 11, 2023

Zhang, who had been named CEO in May 2015 , recently narrowed his responsibilities to focus on leading the Alibaba Cloud Intelligence Group, which Alibaba plans to spin off under a separate management team to be appointed at a later date. Alibaba ’s former Chairman and CEO Daniel Zhang has stepped down from his roles with the company.

Operations 284

Operations Management Marketing 284

Retail TouchPoints

OCTOBER 19, 2022

Bramman served as CFO and SVP of Carnival Cruise Line from 2010 to 2015 and Avery Dennison from 2015 to 2017. Over the course of her 33-year career, Bramman has worked in different areas of finance with companies including Henri Bendel and Victoria’s Secret when the brands were part of L Brands.

Improvements 278

Improvements Management Marketing 278

Retail TouchPoints

OCTOBER 18, 2022

Miller led the home goods retailer as President and CEO from September 2015 to August 2021, when Holt took over. Miller has been a member of the Board of Directors since September 2015 and will continue to serve as a member of the Board during his latest turn at the helm.

Operations 273

Operations Consumer Retail Other 273

Retail TouchPoints

MAY 12, 2023

Smith brings extensive experience in retail finance posts, including serving as CFO at Walmart from 2010 to 2014 and at Target from 2015 to 2020. Smith as its new CFO, effective May 29, 2023. Most recently, she was Chief Administrative Officer and CFO at Bright Health Group.

Technology 340

Technology Information Retail Other 340

Forrester eCommerce

OCTOBER 22, 2020

Since 2015, Amazon has hosted its annual summer sale, Prime Day, an exclusive deal event for its Prime members. In 2019, shoppers purchased more than 175 million items during the event, and its sales surpassed the prior year’s Black Friday and Cyber Monday sales combined.

Other 334

Other Events Retail Customer 334

Forrester eCommerce

MAY 3, 2021

When Verizon acquired AOL in 2015 and then Yahoo! […]. to private equity group Apollo for a hefty $5 billion, backing off its foray into media and advertising technology (adtech) and retrenching to its core competence as a mobile telco. This news should come as no surprise.

Mobile 284

Mobile Technology Customer 284

BigCommerce

JUNE 25, 2020

In 2015, cybersecurity firm RiskIQ first began tracking card skimming attacks perpetrated by a “loose confederation of online credit card…

Magento 302

Magento eCommerce Technology Technology eCommerce 302

Retail TouchPoints

NOVEMBER 13, 2023

million settlement of a class-action lawsuit brought by shareholders claiming they were misled regarding Walgreens’ failed 2015 merger with Rite Aid. WBA’s financial results for fiscal 2023, which ended Aug. 31, 2023, illustrate the challenges the retailer faces. Despite achieving sales of $139.1 billion , a 4.8% billion during FY 2022.

Operations 264

Operations Retail Marketing 264

Forrester eCommerce

SEPTEMBER 2, 2019

Although I didn’t know it at the time my visit to the 2015 Expo in Milan was a foreshadowing of my current food tech research. I discovered the challenge of feeding the planet, explored new agricultural methods, climbed into new harvest combines, and browsed through the supermarket of the future – not to mention eating […].

Retail 369

Retail Customer 369

Retail TouchPoints

DECEMBER 9, 2022

Burns, a 30-year technology veteran, joined Zebra in 2015 as the company’s SVP of Enterprise Visibility and Mobility, and was promoted to the product and solutions chief role in 2018. Prior to his work with Zebra, Burns served as CEO of network services company Embrane, which was acquired by Cisco in 2015.

Technology 214

Technology Supplies Mobile Operations 214

Forrester eCommerce

JANUARY 17, 2019

When account-based marketing (ABM) burst onto the scene in 2015, it was positioned by a number of vendors as the death of traditional marketing. And while that controversial approach might have been great for creating buzz and drawing attention, it created significant confusion for the mainstream B2B marketer.

B2B 405

B2B Marketing 405

Retail TouchPoints

MARCH 12, 2024

Target made its official exit from Canada in 2015, with CEO Brian Cornell reporting that area of the business was “losing money every day.” Strategic brand partnerships and collaborations can help merchants raise brand awareness and expand into new markets.

Apparel 264

Apparel Clothing Fashion Customer 264

Retail TouchPoints

JUNE 26, 2023

The company, which was purchased by Macy’s in 2015, will join fellow Macy’s brand Bloomingdale’s in the JACX building in Long Island City, Queens in August 2023. “As Bluemercury will relocate its headquarters from the Washington, D.C. area, where the beauty retailer was founded in 1999, to New York City.

Operations 282

Operations Retail 282

Forrester eCommerce

APRIL 11, 2022

Since 2015, client brands have used our CX Index scores to track how their […]. Forrester’s Customer Experience Index (CX Index™) captures data about customers’ perceptions of the quality of their experiences for more than 500 consumer brands. We use statistical algorithms (e.g.,

B2B 195

B2B Customer Experience Consumer Customer 195

Retail TouchPoints

JUNE 24, 2024

16, 2015 and Nov. Under Armour will pay $434 million to members of a class action lawsuit who bought the company’s stock between Sept.

Payment Services 264

Payment Services Operations Consumer Retail 264

Forrester eCommerce

FEBRUARY 26, 2020

Google data shows that “company values” as a search term is twice as popular today as it was in 2015. Leaders are using the term “company values” with such force and frequency that it’s hard not to toss it into the infamous camp of marketing buzzwords. Talk of company values is not to be dismissed […].

Marketing 300

Marketing Customer Experience B2C Customer 300

Retail TouchPoints

FEBRUARY 26, 2024

Founded in 2015, Abbey Glass is a luxury womenswear brand that strives to help women embrace their individuality and be self-assured in their innate femininity. We are truly honored to be their partner and so happy to share their work at Dillard’s.”

Fashion 278

Fashion Fulfillment Customer 278

BigCommerce

JULY 23, 2019

Since the introduction of Progressive Web Apps in 2015, many companies have taken great advantage of this technology. They are…

eCommerce 347

eCommerce Technology eCommerce Technology 347

Forrester eCommerce

FEBRUARY 10, 2022

Last year’s viewership originally reported at 92,000,000 was the smallest Super Bowl audience since 2007 — an audience that has dropped steadily since 2015 when a record 114,000,000 Americans tuned in. The Super Bowl Fizzles The Super Bowl is due for a come-back as the luster of The Big Game has waned over time. More […].

Games 195

Games B2C Marketing 195

Forrester eCommerce

JUNE 8, 2020

In 2015, intruders, likely sponsored or directed by the Russian government and known colloquially by the name Sandworm, breached multiple Ukrainian electric utilities and shut off power for hundreds of thousands of […]. It is long overdue to secure the United States’ bulk power system supply chain.

Supplies 284

Supplies Management 284

Forrester eCommerce

DECEMBER 10, 2021

To help understand the state of the federal CX, Forrester has published a US Federal CX Index (CX IndexTM) report since 2015. Average Federal CX Ekes Out A New High, Still Trailing The Private Sector It’s a new White House priority to provide “excellent, equitable, and secure federal services and customer experience.”

Customer Experience 195

Customer Experience Customer 195

Retail TouchPoints

SEPTEMBER 6, 2023

” Founded in 2015, Draper James is focused on its next era of growth. “We are excited to collaborate with Reese, tapping into the ethos of her brand and reaching even greater heights, as we expand the brand with new product offerings across retail, domestically and internationally.”

Social Media 264

Social Media Accessories Clothing Fashion 264

Retail TouchPoints

DECEMBER 28, 2023

Pape joined The Container Store in 2015 and has held several leadership positions within the company, managing store operations and customer experience. As SVP of Stores she will continue to oversee the company’s expanding store fleet and have an increased focus on the Custom Spaces business.

Social Media 278

Social Media Customer Experience eCommerce Management 278

Retail TouchPoints

JANUARY 24, 2023

Dreiling had served as CEO of rival retailer Dollar General from 2008 to 2015. Witynski has held leadership positions at Dollar Tree since starting there in 2010 and was named CEO in 2020. He became the Dollar Tree board’s Executive Chairman in March 2022 as part of a settlement with activist investor Mantle Ridge LP.

Retail 279

Retail 279

My Wife Quit Her Job

MARCH 9, 2022

She has been in the class since 2015 and she runs a 6 figure store selling solar lights over at SunShareSolar.com.au. She has been in the class since 2015 and she runs a 6 figure store selling solar lights over at SunShareSolar.com.au. Today I’m really happy to have Saba Yazdani on the show.

156

156

Dynamic Yield

DECEMBER 15, 2015

The post Our 10 Most Popular Blog Posts of 2015 (Chosen By You) appeared first on Dynamic Yield. These posts were the most read and shared and we think you’ll find them especially helpful while planning for 2016.

Blog 48

Blog Shopping Carts eCommerce 48

Retail TouchPoints

SEPTEMBER 2, 2022

Founded in 2015 , Pinduoduo has focused on lower-income customers and the agricultural sector. Multiple women’s dresses are priced below $20 (some below $10 ) and only a few are above $50. Temu’s site shows average shipping times to most of the U.S. of seven to 15 business days, with no fees for orders of $49 or more.

Shipping Costs 311

Shipping Costs eCommerce Jewelry Shopify 311

Retail TouchPoints

AUGUST 18, 2023

McLay, who joined Walmart in 2015, had roles in strategy and supply chain and led the retailer’s Neighborhood Market business before taking on the top jobs at Sam’s Club. Chris Nicholas, currently COO of Walmart U.S., will replace McLay as President and CEO of Sam’s Club U.S., with both changes taking effect Sept.

Supplies 246

Supplies Omnichannel Technology Improvements 246

Retail TouchPoints

NOVEMBER 6, 2023

Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids As the 2023/2024 season tips off, the National Basketball Association (NBA) has opened its second U.S.

Sporting Goods 264

Sporting Goods Apparel Toys Operations 264

Salsify

MAY 14, 2024

Take Amazon’s first Prime Day in 2015: While initially touted as a blowout sale that could rival Black Friday, its debut was not quite a hit with consumers, per NBC News. Sometimes, good ideas need time to catch on — or at least a bit of tinkering right out of the box.

Consumer 88

Consumer 88

Retail TouchPoints

OCTOBER 18, 2023

During his 27-year tenure with the company, he has held a variety of leadership positions in finance, digital and human resources, including acting as CFO from 2012 to 2015. Mulligan also served as interim President and CEO of Target in 2014, prior to Cornell’s appointment.

Fulfillment 147

Fulfillment Supplies Marketing 147

Forrester eCommerce

SEPTEMBER 19, 2018

I started to notice the data ops emergence back in 2015 as companies began to look at Agile development to spin up new data capabilities rapidly. Data ops, data engineering, data development — oh my! From new roles and teams to new skills and processes, the hot topic on everyone’s mind is data ops. Later, as […].

Management 290

Management 290

Forrester eCommerce

SEPTEMBER 19, 2018

I started to notice the data ops emergence back in 2015 as companies began to look at agile development to spin up new data capabilities rapidly. Data ops, data engineering, data development – oh my! From new roles, teams, skills and processes, the hot topic on everyone’s mind is data ops. Later, as data preparation […].

Management 287

Management Operations 287