How Does B2B CX Quality Impact Loyalty? — A Forrester B2B Summit 2022 Session Preview
Forrester eCommerce
APRIL 11, 2022
Since 2015, client brands have used our CX Index scores to track how their […]. Forrester’s Customer Experience Index (CX Index™) captures data about customers’ perceptions of the quality of their experiences for more than 500 consumer brands. We use statistical algorithms (e.g.,
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