Forrester eCommerce

SEPTEMBER 15, 2019

In September 2016, Forrester’s B2B Marketing and Sales research team published our first series of reports about account-based marketing. Join me on a stroll down ABM memory lane? In November, we predicted that ABM would help boost B2B marketers’ customer obsession.

B2B 352

B2B Marketing Customer 352

Forrester eCommerce

AUGUST 16, 2019

The iconic company’s 2016 acquisition of brand Elizabeth Arden apparently isn’t rescuing it from the Sephora and DTCs of the world. A Giant In Trouble: Revlon Considers A Sale Cosmetic giant Revlon is exploring the sale of all or some of its business amid lackluster sales and a crushing debt of $3 billion. Revlon’s tale […].

Marketing 348

Marketing B2C Customer 348

BigCommerce

SEPTEMBER 21, 2017

Mobile conversion increased 30% YoY from 2015 to 2016. In 2016, mobile sales accounted for 31% of total purchases. Easier to use sites: More and more sites are now optimized for mobile use. Revenue impact for the retail industry. In 2012, mobile sales accounted for 10% of total purchases across BC stores.

Mobile 839

Mobile Payments PayPal BigCommerce 839

BigCommerce

OCTOBER 26, 2017

A recent study conducted by WeAreSocial concluded that global internet penetration exceeded 50% in 2016 and surpassed all benchmarks when considering the annual rate of change –– one that is expected to accelerate over the next 12 months alone. The numbers are hard to ignore: 3.77 billion global internet users in 2017. How limitless?

Social Media 413

Social Media eCommerce Mobile Consumer 413

Forrester eCommerce

MAY 6, 2019

In 2016 if finally embraced public cloud as the reality for enterprise digital transformation advancement but went AWS only. The company that drove server disruption with it’s 1990s virtualization solution, saw its value disrupted by cloud computing in the 2000s. It then struggled for years to extend its value to cloud effectively.

Customer 341

Customer 341

BigCommerce

JULY 13, 2017

After all, eBay has a total 167 million shoppers, whom of which spent $84 billion in 2016 alone. That’s why in November 2016 , BigCommerce and eBay partnered up to make getting set up that much easier –– and increase revenue for savvy brands looking to grow sales without much work. Clive de Sousa, CEO, Glory Cycles.

BigCommerce 415

BigCommerce Multi-channel Channel Gifts 415

Forrester eCommerce

APRIL 15, 2021

When Dell Technologies completed it acquisition of EMC in 2016, it gained a sweetheart of an asset: VMware. More precisely, it gained 80% of VMware, making the software dynamo a mostly autonomous company in the Dell Technologies family of companies.

Customer 335

Customer Technology Information Management 335

BigCommerce

DECEMBER 19, 2017

In 2016, shoppers spent more than $1.9 In 2016, one research and advisory firm predicted CNP fraud will exceed $7.2 from Q3 2016 to Q3 2017. 2 Worldwide Retail Commerce Sales Will Reach $1.915 Trillion This Year,” eMarketer, August 2016. 4 “The Mobile Checkout Report,” Business Insider, February 2016. References.

Merchant Services 337

Merchant Services Presentation Payments Payment Services 337

Forrester eCommerce

OCTOBER 16, 2018

In late 2016, IBM announced the availability of its full-scale cyber range at the Cambridge, MA headquarters of its security division. With two shifts per day and currently booked out six to eight months, it’s been a huge success for the division.

Books 331

Books 331

Forrester eCommerce

MARCH 21, 2019

Going Beyond Improving Today’s Customer Experience If you’ve been following my blog, you may remember a post from 2016, where I introduced […]. .” While Ralph Waldo Emerson may not have said these exact words, the principles remain as true as ever today.

Customer Experience 331

Customer Experience Blog Improvements Customer 331

Forrester eCommerce

MAY 1, 2018

AI adoption started in earnest in 2016, and Forrester anticipates AI investments to continue to increase. Forrester Launches New Survey On AI Adoption There’s no doubt that artificial intelligence (AI) is top of mind for executives.

Technology 326

Technology 326

BigCommerce

DECEMBER 13, 2017

The original book was eight months in the making –– with the first email sent out to a subject matter expert on January 21, 2016. That first book launching in August 2016. The 2016 version had 15 chapters, featuring the insights of more than 30 Amazon subject matter experts. That timing is critical. That first email went out.

Definition 420

Definition Merchant Services Multi-channel Books 420

Forrester eCommerce

MARCH 20, 2024

As I have been tracking blockchain and crypto since 2016, I couldn’t resist delving into this innovation to assess […] On March 19, 2024, Grab made waves in the digital payment realm by introducing a brand-new feature: cryptocurrency top-up capabilities within its digital wallet.

Cryptocurrencies 284

Cryptocurrencies 284

BigCommerce

NOVEMBER 28, 2017

This means we have excluded brands from the data set that joined BigCommerce prior to Cyber Week 2016. And in fact, the biggest increase in orders and sales in 2017 over 2016 was on Thanksgiving itself. The only difference in this list between 2017 and 2016 is that Georgia and New Jersey have switched places. Get The Data Now.

BigCommerce 415

BigCommerce Merchant Services Small Business Retail Food and Beverages 415

Forrester eCommerce

JANUARY 7, 2021

Since the earliest days of Forrester’s coverage of account-based marketing (ABM) in 2016, we made sure to emphasize that while ABM is a strategy and not a technology, it’s also a strategy that has been revitalized and made more scalable by a range of new technology solutions. And while we noted in a New Wave™ […].

Technology 300

Technology Marketing B2B Operations 300

Forrester eCommerce

SEPTEMBER 16, 2024

A variant of the Mirai DDoS botnet that arrived in late 2016 and has remained active (because its creators released the malware for anyone to use), is using unpatched (and in this case unpatchable) AVTECH closed-circuit television cameras as part of its botnet to attack targets-of-opportunity, such as an early target of the French hosting […] (..)

273

273

Forrester eCommerce

OCTOBER 11, 2016

2016 was a landmark year for Salesforce and their commitment to sales. Once things got underway, Salesforce's Einstein took center stage … quite literally. We'll get to Einstein in just a bit, but not to be overshadowed by Einstein, Salesforce unequivocally made their keynote about sales.

Technology 348

Technology Events Channel eCommerce 348

Retail TouchPoints

NOVEMBER 11, 2024

Schwartz co-founded StockX, a platform for buyers and sellers of sneakers, apparel, electronics and collectibles, in 2016 with Dan Gilbert, Josh Luber and Chris Kaufman. Current CEO Scott Cutler, who was one of the company’s earliest investors and advisors, will step down but will remain through 2024 to help ensure a smooth transition.

Electronics 278

Electronics Apparel Operations Marketing 278

Retail TouchPoints

OCTOBER 22, 2021

Akeroyd is currently CEO of Gianni Versace SpA , a position he has held since 2016. From 2004 to 2016, Akeroyd was CEO of Alexander McQueen , and he also has held a number of senior fashion roles at London-based luxury department store Harrods. Burberry has appointed Jonathan Akeroyd as CEO and Executive Director, effective April 2022.

Department Stores 278

Department Stores Fashion Customer Experience Customer 278

BigCommerce

NOVEMBER 13, 2017

Michael Leff , vice president of technology at StoreYourBoard, the 2016 Innovation Award winner. AOV up 2x the rate in 2016. Site traffic grew over 100%, from 62,000 unique website visits in 2016 to 128,000 in 2017. Beer Cartel’s Mailing list grew over 130%, from 13,000 subscribers in 2016 to 30,000 in 2017.

eCommerce 411

eCommerce Jewelry EDI Shipping Costs 411

Retail TouchPoints

NOVEMBER 20, 2023

He was named SVP of Retail Operations in 2016 and President in 2019. He was named President in 2008, added the CEO title in 2016 and was named CEO in 2019. All three executives are long-time Publix veterans: Murphy began in 1984 as a front service clerk in Margate, Fla., working his way up through various positions.

Operations 264

Operations Retail Customer 264

Retail TouchPoints

MAY 18, 2023

Harper was named CEO in May 2022; she had previously served as CEO of Torrid from 2011 to 2016 and served as CEO of Belk from 2016 to 2021. Torrid has had an unusually high number of top-level management changes over the past year. The retailer’s most recent financial results paint a picture of a company facing tough headwinds.

Accessories 269

Accessories Apparel Operations Supplies 269

Retail TouchPoints

JULY 30, 2024

million pounds of materials since 2016. “With back-to-school and college shopping top of mind for families, we’re offering this 20% off Target Circle deal to make it even more affordable for our guests to refresh their denim wardrobes, while also doing our part to reduce waste and keep used denim out of landfills.” million car seats and 39.7

Apparel 278

Apparel Accessories Events Supplies 278

Retail TouchPoints

OCTOBER 6, 2022

Walmart has been working with Alert to customize technology for its market fulfillment centers (MFCs) since 2016. Walmart has entered an agreement to acquire Alert Innovation , a robotics automation company that develops material-handling technology for automating order fulfillment in retail supply chains.

Fulfillment 350

Fulfillment Order Fulfillment Supplies Omnichannel 350

Forrester eCommerce

OCTOBER 19, 2023

The number of B Corps has grown from about 1,000 in 2016 to over 7,000 in 2023. Over the past few years, many firms have defined or revisited their purpose — their reason for existence and how they contribute to society and to the planet. In France alone, more than 1,000 firms, including large corporations […]

Customer Experience 259

Customer Experience B2C B2B Customer 259

Retail TouchPoints

OCTOBER 1, 2020

Bed Bath & Beyond achieved a 6% sales increase in Q2 2020, its first growth since Q4 2016, driven by an 89% jump in ecommerce sales. The online growth offset a 12% decline in same-store sales, bringing net sales to $2.7

Omnichannel 321

Omnichannel Improvements eCommerce Retail 321

Forrester eCommerce

JULY 13, 2017

The company sold $136 billion worth of products in 2016 - more than any other online retailer (and just over a third of what Wal-Mart did). The Whole Foods acquisition by Amazon weeks ago was only the latest milepost in the latter's inexorable march to the top of retail.

Shopping Carts 321

Shopping Carts Online Retail eCommerce Marketing 321

BigCommerce

MAY 8, 2017

Jonathan Alferness, Vice President, Product Management, Google Shopping Inside AdWords, May 2016. When you’re shopping online, product images are the closest you can get to an in-store experience; zooming in and looking at alternate angles is the digital replacement for holding it in your hands or trying it on.

eCommerce 412

eCommerce BigCommerce Banking Fashion 412

Retail TouchPoints

JULY 7, 2021

Patel has been with Belk since 2016, joining as EVP, GMM, Men’s and Ecommerce. Hendricks also has been with Belk since 2016 and has prior retail experience from leadership roles with Gymboree , Hot Topic and Torrid. Current CEO Lisa Harper will transition to the role of Executive Chair of the Belk Board of Directors.

eCommerce 264

eCommerce Other Retail Marketing 264

Retail TouchPoints

MAY 5, 2022

Incoming CEO Harper has previously served as CEO of the plus-size retailer, from March 2011 until July 2016. More recently, Harper was CEO of Belk from 2016 through 2021 and then served as Executive Chairperson.

Retail 263

Retail Apparel Operations Management 263

Retail TouchPoints

JUNE 23, 2023

Forman Mills, which had been acquired by private equity firm Goode Partners in 2016, currently operates 43 stores in Pennsylvania, Maryland, New Jersey, Illinois, Ohio, Michigan, Wisconsin, Delaware and New York. One store, in Philadelphia , already had closed, and the impending layoffs indicated that others were in danger of shuttering.

Operations 288

Operations Other Retail 288

Retail TouchPoints

DECEMBER 3, 2021

The retailer is currently 90% owned by brand management firm GBG USA through a joint venture with Combs, who sold the majority stake in 2016. Hip-hop entrepreneur Sean “Diddy” Combs has reportedly placed a $3.3 million bid to acquire his own fashion brand, Sean John , out of bankruptcy, according to Bloomberg.

Fashion 327

Fashion Operations Other Management 327

Retail TouchPoints

DECEMBER 19, 2024

After shutting down its first attempt in 2016, the retailer is back eight years later with plans to launch a new online marketplace built on the Mirakl platform in summer 2025. Best Buy is giving a third-party marketplace another go.

eCommerce 205

eCommerce Games Customer Experience Operations 205

BigCommerce

OCTOBER 10, 2019

On June 23, 2016, United Kingdom voters sent shockwaves around the world by voting to leave the European Union in…

eCommerce 236

eCommerce 236

Retail TouchPoints

JANUARY 23, 2023

in 2016 and has since grown to include more than 110 aircraft across 70 destinations worldwide. Each plane will ship thousands of packages every day from the 1.1 million sellers in India across Hyderabad, Bengaluru, Delhi and Mumbai, India, helping to move goods faster and more cost-effectively from fulfillment centers to last-mile carriers.

Shipping Costs 331

Shipping Costs Fulfillment eCommerce eCommerce Marketing 331

Retail TouchPoints

JANUARY 12, 2023

After going private in 2016, the chain hit a few bumps in the road, including an accounting scandal that saw the resignation of the current CEO. In 2017, Mattress Firm filed for bankruptcy to facilitate a prepackaged restructuring that included the closure of 700 underperforming stores.

Marketing 311

Marketing Document Online Retail Operations 311

Retail TouchPoints

NOVEMBER 23, 2020

She first joined lululemon in 2016 as SVP of Financial Planning and Analysis, and previously held leadership roles at Ross Stores and J.Crew. She brings more than 20 years of experience within the retail industry, including four years at lululemon.

Retail 278

Retail 278