Retail TouchPoints

APRIL 10, 2023

The company has been fined $15 million since 2017 for safety hazards, according to a strongly worded OSHA statement outlining the new violations. OSHA said that since 2017 it has cited Dollar General in more than 180 inspections nationwide for numerous “willful, repeat and serious workplace safety violations related to unsafe conditions.”

Shopping Carts 260

Shopping Carts Operations Customer Experience Information 260

BigCommerce

DECEMBER 13, 2017

Looking back on the past two years, I’m still amazed at the river of money Amazon has provided for so many people –– from stay-at-home moms to major household brands. . And while it’s not always good news (nothing ever is in business), the opportunity is still very real and I believe will continue to get even better.

SEO 209

SEO Merchant Services Recommendation Document 209

BigCommerce

OCTOBER 10, 2017

And these charts come from Klaviyo’s commerce email marketing benchmark report (2017). A series of emails (versus a one-off email) will get you: 69% more orders on your cart recovery. 90% more orders on your customer reactivation. 93% more orders on your welcome campaigns.

Shipping Costs 407

Shipping Costs X-cart Marketing BigCommerce 407

BigCommerce

OCTOBER 26, 2017

billion global internet users in 2017. billion global social media users in 2017, equaling 37% penetration. billion global mobile users in 2017, equaling 66% penetration. billion global mobile social media users in 2017, equaling 34% penetration. billion global ecommerce users in 2017, equaling 22% penetration.

eCommerce 413

eCommerce Social Media Mobile Consumer 413

Retail TouchPoints

MARCH 3, 2025

Interim CEO: Retail Veteran that Led Staples Sargent has been a Kroger director since 2006 and has served as lead director since 2017. The Kroger statement stressed that McMullens conduct is not related to the companys financial performance, operations or reporting, nor did it involve any Kroger associates.

Operations 191

Operations Retail Marketing 191

BigCommerce

JANUARY 18, 2019

According to Statista in 2017, annual retail ecommerce sales worldwide reached $2.3 trillion, and are projected to double by 2021.…

eCommerce 407

eCommerce Retail 407

Forrester eCommerce

JUNE 24, 2021

In 2017, Forrester started covering […]. Previously, we’ve written about the gradual competition of large software providers at the edge of enterprise service management (ESM) and the land grab that was taking place. Over the past year, this competition has only intensified.

Management 427

Management Customer 427

Retail TouchPoints

DECEMBER 10, 2024

In 2017, Dillards faced similar activist pressure based on undercapitalization of its real estate assets).

Department Stores 297

Department Stores Operations Recommendation Improvements 297

Forrester eCommerce

JUNE 15, 2020

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Banking 398

Banking Customer 398

BigCommerce

JULY 13, 2017

96.44% increase in revenue through eBay + BigCommerce integration as of 2017. increase in revenue through eBay + BigCommerce integration as of 2017. increase in revenue through eBay + BigCommerce integration as of 2017. 100% increase in revenue through eBay + BigCommerce integration as of 2017. Get started now.

BigCommerce 415

BigCommerce Multi-channel Gifts Channel 415

Forrester eCommerce

APRIL 4, 2019

Apple first introduced Intelligent Tracking Protection (ITP) in 2017, but the latest update (2.1) creates a new set of challenges for advertisers, publishers, and tech vendors that make money from online behavioral advertising (OBA), attribution, web analytics, testing, and personalization.

Mobile 395

Mobile B2C Marketing 395

Forrester eCommerce

NOVEMBER 26, 2019

Kartesia will merge Richardson with Sales Performance International (SPI), a European sales training and transformation company that it has owned since 2017. On Friday, November 22, European private credit firm Kartesia announced the acquisition of Richardson, a North American sales training company.

Operations 386

Operations B2B Marketing Customer 386

Forrester eCommerce

NOVEMBER 15, 2018

A little over a year and a half ago, I completed an evaluation of data resiliency vendors, published as “The Forrester Wave™: Data Resiliency Solutions, Q3 2017.”

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382

Forrester eCommerce

NOVEMBER 6, 2018

Adoption has now slowed (51% adoption in 2017; 53% adoption in 2018). Last year, Forrester predicted that firms would struggle with new technologies, particularly artificial intelligence. This prediction came true: Firms continued with AI experiments that lacked meaningful results.

Technology 380

Technology 380

Forrester eCommerce

DECEMBER 16, 2021

In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage, continuing this research with a 2019 Forrester Wave™ evaluation. Now, we are pleased to announce The Forrester Wave™: Enterprise Service Management, Q4 2021.

Presentation 370

Presentation Management Marketing Customer 370

Forrester eCommerce

SEPTEMBER 17, 2018

Over $1 trillion (no typo) — that’s how big 2017 holiday topline sales were in the US and Europe combined. As for online sales specifically last year, Forrester projected $129 billion in the US and €54 billion in Europe.

Marketing 368

Marketing Retail Online Retail 368

Forrester eCommerce

FEBRUARY 5, 2019

The Journey From Energy To Experience In the summer of 2017, I, along with my Forrester colleagues, wrote up the results of our year-long endeavor to build an analytically sophisticated, data-driven framework for emotion-led branding.

Customer Experience 366

Customer Experience B2C Marketing Customer 366

BigCommerce

NOVEMBER 21, 2017

In 2017, social commerce and true omnichannel expansion began to drive 3x in revenue for brands taking advantage of it. Top Ecommerce Sales Channels for 2017 Holidays. In fact, this year, 37.52% of online brands reported that they began holiday planning 1-4 months earlier than last year. .

Small Business Retail 420

Small Business Retail Payments Department Stores PayPal 420

Kissmetrics

MARCH 30, 2021

None-the-less we were able to gather some interesting stats as we have data going back to 2017. Here’s what the question searches looked like in 2017. In 2017 it was 13.41% and it went up to 14.52% in 2020. In 2017 it was 13.41% and it went up to 14.52% in 2020. From 7.68% in 2017 to 8.61% in 2020.

SEO 358

SEO Games Blog Presentation 358

BigCommerce

SEPTEMBER 17, 2018

An estimated 400M Instagrammers now use Instagram Stories daily, up from 250M in 2017. Average complete rate for brand stories in 2018 is 72% , an 8% increase from Fall 2017. Shopping Instagram Stories gives brands even more organic opportunities to push traffic back to product landing pages.

BigCommerce 375

BigCommerce Customer Social Media Channel 375

Retail TouchPoints

DECEMBER 2, 2024

That is more than double what consumers spent just a few years ago in 2017, when Black Friday drove a little over $5 billion in online spend. Online sales saw an even bigger bump, with Adobe Analytics reporting a new milestone for ecommerce on Black Friday as consumers spent a record $10.8 billion online, up 10.2% billion in U.S.

Merchant Services 279

Merchant Services Apparel Jewelry Beauty and Health 279

Forrester eCommerce

MAY 17, 2021

My colleague, Naveen Chhabra, wrote an excellent report in 2017, Back Up Your SaaS Data — Because Most SaaS Providers Don’t (forrester.com), which talked about how many companies have a gap in their backup strategy related to SaaS-hosted application data. As SaaS adoption has become more pervasive, that gap is only widening.

Information 327

Information Technology Customer 327

Retail TouchPoints

DECEMBER 4, 2024

In fact, shortly after Calpak’s in-store and online partnership with Nordstrom began in 2017, it quickly became a top brand in the retailer’s search bar, reaffirming the potential to expand into brick-and-mortar. The brand recently became an online-only partner for Nordstrom.)

Travel 296

Travel Retail Demo Accessories 296

Retail TouchPoints

OCTOBER 19, 2022

Nordstrom CFO Anne Bramman will step down from the role she has filled since 2017 on Dec. Bramman served as CFO and SVP of Carnival Cruise Line from 2010 to 2015 and Avery Dennison from 2015 to 2017. 2, 2022, which will allow her to stay through the retailer’s Q3 2022 financial reporting.

Improvements 278

Improvements Management Marketing 278

My Wife Quit Her Job

FEBRUARY 20, 2023

She was featured in Forbes Europe’s 30 under 30 list of social entrepreneurs in 2017, and she is also an international powerlifter for Great Britain. She was featured in Forbes Europe's 30 under 30 list of social entrepreneurs in 2017, and she is also an international powerlifter for Great Britain.

Social Media 59

Social Media 59

BigCommerce

APRIL 26, 2018

On May 18th, Amazon released its Annual Report for the past fiscal year (2017). Data shows that as of 2017, Amazon’s global retail revenue continued to climb, as seen below (note the reporting change in Q1 of 2017). Data shows that sales jumped from $135 billion to $178 billion between 2016 and 2017 alone. Image source.

Payment Services 417

Payment Services eCommerce Shipping Costs Payments 417

Forrester eCommerce

OCTOBER 23, 2020

Back in the summer of 2017, we warned that luxury brands were out of time to improve their digital customer experiences. Since then luxury brands have moved from relative inertia to a range of activities, from technology upgrades to partnerships and acquisitions. But the 2020 pandemic has shaken luxury brands to their core.

Customer Experience 300

Customer Experience Technology Improvements Customer 300

Retail TouchPoints

MAY 6, 2024

The company first filed for bankruptcy in 2002 , then again in 2017. After emerging from its 2017 bankruptcy, Rue21 made a concerted effort to adapt to today’s shoppers, with a new loyalty program and revamped executive team that included a new CEO and CIO , both of whom joined from GNC in 2023.

Fashion 263

Fashion Toys Operations Information 263

Retail TouchPoints

MAY 19, 2022

Frisk, who has been with the company since 2017 and at the helm since 2020, will stay on as an advisor through Sept. The last five years have been a turbulent period for the sportswear brand, which saw business begin to slide in 2017 following years of record growth. 1, 2022 to help with the leadership transition.

Supplies 288

Supplies Operations Marketing Improvements 288

BigCommerce

OCTOBER 12, 2017

So, we decided to go to that source –– and survey more than 1,000 online business owners, ecommerce managers and brand marketers on what they are planning and expecting for the 2017 holiday season. If brands thought their sales would increase this year (2017), and if so, by how much. 1-25% sales increase: 50.28%. No change: 53.79%.

eCommerce 410

eCommerce Shipping Costs Social Media Multi-channel 410

Retail TouchPoints

JUNE 24, 2024

The lawsuit, filed in 2017, alleged that Founder and then-CEO Kevin Plank knowingly or recklessly misrepresented facts regarding consumer demand for Under Armour’s products as well as the company’s financial and operating results, according to the Wall Street Journal. 16, 2015 and Nov. billion revolving credit facility.

Payment Services 264

Payment Services Operations Consumer Retail 264

Retail TouchPoints

JULY 12, 2024

Costco will raise its annual membership fees, one of its primary sources of revenue, for the first time in over six years. Gold Star, Business and Business Add-On memberships will increase from $60 to $65 on Sept. 1, 2024, and Executive memberships will rise from $120 to $130.

Consumer 162

Consumer Retail Customer Experience Customer 162

Retail TouchPoints

JULY 13, 2022

Prior to his appointment at the Los Angeles brand, Grewal served as CFO of housewares supplier Bradshaw International since 2017. He also previously worked with Dr. Fresh LLC , where he served as CFO and led the 2017 sale of the company to High Ridge Brands Co. “I

Operations 276

Operations eCommerce Retail 276

Retail TouchPoints

JUNE 21, 2024

Frasers Group , which had purchased the retailers in April 2017 for $101 million in cash when the company faced an earlier bankruptcy, sold them for $70 million to GoDigital Media Group in May 2022. At press time, the Bob’s website was “under construction,” while the EMS site advertised “everything on sale.”

Document 289

Document Banking Operations Retail 289

Forrester eCommerce

MAY 6, 2021

HPE has been on this journey since 2017 and has a […]. This shift is a major shakeup to Dell’s business and they are making organization-wide changes to move from a product-focused vendor to a client-outcomes based partner.

Technology 54

Technology Information Operations Customer 54

Retail TouchPoints

JUNE 14, 2024

Kohl’s has years of experience in this area; the retailer partnered with Amazon in 2017 to accept returns for the ecommerce giant, expanding the service chainwide in 2019. The retailer has partnered with Inmar Post-Purchase Solutions and Narvar to provide shoppers with package-free, label-free returns in its 1,100+ stores nationwide.

Retail 304

Retail Download Customer Experience Supplies 304

Retail TouchPoints

APRIL 19, 2024

The department store retailer previously tried to go private in 2017 in a deal that ultimately fell apart, according to CNBC. LLC and Centerview Partners LLC as financial advisers, and Sidley Austin LLP and Perkins Coie LLP as legal counsel. Nordstrom’s current plans to explore going private were first reported by Reuters in March 2024.

Department Stores 278

Department Stores Other Retail Marketing 278