BigCommerce

JUNE 25, 2020

In the spring of 2018, the multinational software giant Adobe announced they had entered into an agreement to buy the…

eCommerce Platforms 483

eCommerce Platforms Magento eCommerce Technology Technology 483

Forrester eCommerce

SEPTEMBER 28, 2018

Digital banks are not eating the incumbent banks’ lunch (yet!) but they’re certainly demonstrating voracious appetite. In the UK, Monzo recently hit the one million customer mark, whilst Revolut has almost tripled its customers to 2.8 million in a year.

Banking 418

Banking Payment Services Mobile Operations 418

Forrester eCommerce

FEBRUARY 24, 2021

I made a prediction in January of 2018 that IT distributor disruption would continue. It was obvious that industry consolidation was accelerating, major distributors were diversifying, and private equity was getting more interested in transforming the industry.

Channel 505

Channel Customer Experience B2B Omnichannel 505

Forrester eCommerce

SEPTEMBER 12, 2023

Since 2018, Forrester has been tracking how Singaporean customers rate their experience with some of the biggest brands in banking and auto and home insurance. This year’s Singapore Customer Experience Index (CX Index™) study reveals several important findings: CX quality among Singapore’s banks slightly dipped.

Banking 457

Banking Customer Experience Customer Financial Services 457

Forrester eCommerce

NOVEMBER 8, 2018

It’s a good description for what we are seeing in a market that carried ambitious strategies into 2018 but ran afoul of internal headwinds. What do we mean by pragmatism? A sense of realism, practical steps, a desire for tangible outcomes. Don’t get me wrong, the […].

Marketing 419

Marketing Customer Experience Technology Customer 419

Forrester eCommerce

JANUARY 16, 2019

As a review, here were my 2018 predictions. We have seen more disruption in the channel in the past 18 months than we saw in the past 37 years combined. Private equity will continue its sweep of the channel software space, creating some unicorns along the way. Verdict: As mentioned in the […].

Channel 418

Channel Multichannel Management Marketing 418

Forrester eCommerce

APRIL 23, 2019

Forrester predicted in late 2018 that automation would become the tip of the digital transformation spear in 2019, impacting everything from infrastructure to customers to business models. Now that we’re four months in, we’ve evaluated whether our five specific predictions are on track.

Customer 417

Customer 417

Forrester eCommerce

NOVEMBER 5, 2018

Let’s face it: 2018 was not a fabulous year for customer experience. On average, CX quality was flat, with Customer Experience Index (CX Index™) scores showing little movement for the third year in a row. And what little movement that did happen was toward the middle of our scale, where 62% of brands bunched up in […].

Customer Experience 415

Customer Experience Customer 415

Forrester eCommerce

MAY 14, 2020

Idaptive is no stranger to the PIM world, having been part of PIM vendor Centrify (a CyberArk competitor) when Thoma Bravo acquired Centrify in July 2018. In October 2018, Thoma Bravo […].

Management 348

Management Customer 348

Forrester eCommerce

SEPTEMBER 2, 2019

In 2018, Australian government customer experience was weak compared to the private sector — mirroring what we see in the US, where most federal agencies had scores that were poor or very poor.

Customer Experience 390

Customer Experience Improvements Customer Management 390

Forrester eCommerce

AUGUST 29, 2019

billion in 2023, up from $75 billion in 2018 — a CAGR of 17.1%. Forrester expects global social advertising spend to reach $165.6 Asia Pacific and the rest of world will grow fastest, capturing the US and Europe’s share of global social advertising spend. Asia Pacific’s share of global spend will increase from 30% in […].

Social Media 382

Social Media Marketing Customer 382

BigCommerce

AUGUST 11, 2022

Prior to 2018, B-Wear Sportswear had no ecommerce presence. Their primary source of business was their two brick-and-mortar storefronts in…

BigCommerce 363

BigCommerce eCommerce Omnichannel Customer 363

Forrester eCommerce

JULY 18, 2019

Singapore is recognized as one of the world’s most innovative hubs and as an innovation powerhouse in Asia: The 2018 Global Innovation Index ranks Singapore as the fifth most innovative market out of 126 global economies analyzed, and Singapore’s recently launched S$1 billion innovation fund establishes innovation as a key lever to economic growth (..)

Consumer 372

Consumer Marketing Customer Experience Customer Data 372

Forrester eCommerce

DECEMBER 16, 2021

In 2018, ITSM vendors were still completing the transition […]. In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage, continuing this research with a 2019 Forrester Wave™ evaluation.

Presentation 370

Presentation Management Marketing Customer 370

Retail TouchPoints

JULY 8, 2024

annually between 2018 and 2021, with a total of 11.2 However, the average value of check payments has increased from $1,908 in 2018 to $2,340 in 2021, indicating that although people are writing fewer checks, they are using them for larger transactions — and therefore are less likely to use them for a weekly supermarket stock-up trip.

Payment Services 290

Payment Services Marketing Point of Sale Customer 290

Forrester eCommerce

JANUARY 16, 2024

Kate Crawford and Vladan Joler’s 2018 Anatomy of An AI System is a visual essay that spares no detail as it traces the lifecycle of an […] Hanging prominently in the Museum of Modern Art (MoMA) in New York City is a giant infographic that explores the physical, technical, and social components of modern artificial intelligence.

Arts 300

Arts B2C Technology Marketing 300

Retail TouchPoints

OCTOBER 1, 2022

Lee will replace former creative chief Riccardo Tisci , who was appointed to the role in March 2018 following his career with Givenchy from 2005 to 2017. From 2018 to 2021, Lee worked with Bottega Veneta as the Italian luxury brand’s Creative Director.

Fashion 319

Fashion Presentation Operations Management 319

Forrester eCommerce

MAY 25, 2021

Happy third birthday to the European Union’s General Data Protection Regulation (GDPR), which came into enforcement on May 25, 2018. Despite its teeth, with data protection authorities (DPAs) able to fine companies up to 4% of their global revenues, it thus far hasn’t made headlines for imposing hefty fines.

Customer 307

Customer 307

Retail TouchPoints

NOVEMBER 27, 2024

JD Sports has a tradition of growing through acquisition: the retailer had purchased Finish Line in March 2018 for $558 million , and in April 2024 JD Sports purchased U.S. retailer Hibbett for approximately $1.1 billion.

Retail 289

Retail Fashion Operations Customer 289

Forrester eCommerce

AUGUST 19, 2024

Singapore’s FSI Customers Rate Their Experiences As Just “OK” In 2024 Forrester has been evaluating the quality of customer experience at leading financial service providers in Singapore since 2018.

Financial Services 273

Financial Services Banking Customer Experience Customer 273

Retail TouchPoints

AUGUST 10, 2021

The ecommerce titan entered pharmaceuticals with the acquisition of PillPack in 2018 and has since focused on building off this base. The retailer made the acquisition for $78 billion in November 2018 to broaden its healthcare offerings.

Mobile 279

Mobile eCommerce Management Retail 279

Retail TouchPoints

MARCH 3, 2023

billion Kroger has invested in its workers since 2018. The grocer’s investments in its frontline workers have raised the company’s average hourly rate from $18 per hour in 2018 to $23.50 This initiative builds on the $1.9 per hour today.

Other 278

Other Improvements Customer Retail 278

Retail TouchPoints

SEPTEMBER 23, 2022

While 63% of the company’s business is derived through direct-to-consumer channels and 26% is credited to digital commerce, Ralph Lauren has “reduced brand dilution distribution” since 2018, according to Patrice Louvet, President and CEO of the company. The brand has exited two-thirds of its department store presence in the U.S.

Department Stores 278

Department Stores Operations Consumer Channel 278

Retail TouchPoints

DECEMBER 20, 2021

The department store chain also has been steadily shrinking its property holdings since it filed for bankruptcy in late 2018 before being rescued by former CEO Eddie Lampert’s Transformco in early 2019.

Department Stores 264

Department Stores Operations Retail 264

Retail TouchPoints

NOVEMBER 20, 2024

From 2018 to 2021 Seipel was CEO (and Co-owner) of West Marine , and prior to that he held senior positions at Gabriel Brothers, Wet Seal, Pamida Stores and Old Navy. The value-priced apparel retailer also named Peter Sachse, currently Executive Chairman of the Board, as Chairman.

Apparel 277

Apparel Improvements Retail Customer 277

Retail TouchPoints

OCTOBER 14, 2021

Baratto has been with Under Armour since 2018 as Managing Director of the company’s Europe, Middle East and Africa (EMEA) region. Additionally, the retailer announced the upcoming departure of Chief Marketing Officer Alessandro de Pestel, who will leave in February 2022 to pursue other opportunities.

Consumer 271

Consumer Customer Experience Management Customer 271

Retail TouchPoints

APRIL 26, 2021

The subscription service, founded by husband and wife team Blake and Wayne Geffen in 2018, allows members to keep items as long as they want, or swap them out monthly. Membership club Vivrelle , which provides access to a shared closet of designer handbags, jewelry and diamonds, has secured $26 million in Series A funding.

Subscription 299

Subscription Jewelry Fashion Operations 299

Retail TouchPoints

FEBRUARY 9, 2024

The supermarket retailer first partnered with Instacart for deliveries in 2018; more recently, Hy-Vee began working with Uber Eats for delivery from its 260 stores in August 2023.

Fulfillment 278

Fulfillment Order Fulfillment eCommerce Platforms Technology 278

Retail TouchPoints

SEPTEMBER 6, 2022

This grocery store model is the Midwest retailer’s first expansion into additional categories since the 2018 introduction of its neighborhood market small concept, Bridge Street Market, in Grand Rapids, Mich. Meijer will introduce a new brick-and-mortar concept with the launch of Meijer Grocery in early 2023.

Beauty and Health 328

Beauty and Health Marketing Consumer Customer 328

Retail TouchPoints

NOVEMBER 28, 2023

JD Sports acquired Finish Line in March 2018. Shoppers using the JD Sports page on Instacart can choose from more than 16,000 products, including popular footwear brands such as Nike, Jordan, Adidas and Puma.

Accessories 278

Accessories Apparel Customer Retail 278

Retail TouchPoints

JULY 22, 2024

Kroger, which has been working with Ocado since 2018 , will implement these “Re:imagined” technologies across multiple current fulfillment centers as well as future facilities. The new solutions include On-Grid Robotic Pick (OGRP), a robotic arm installed directly on the grid.

Fulfillment 273

Fulfillment Technology Operations Customer 273

Retail TouchPoints

FEBRUARY 16, 2024

Under the multi-year agreement, IMG will bring to market complementary products that support Claire’s brand purpose of inspiring self-expression and individuality, in categories including apparel , fashion accessories and room décor as well as lifestyle and special occasion products.

Accessories 278

Accessories Apparel Fashion Marketing 278

Retail TouchPoints

OCTOBER 21, 2021

The upgrade was made in partnership with Paytronix , which has worked with Peet’s Coffee since it rolled out the Peetnik Rewards program to all stores in 2018. Peet’s Coffee has updated its loyalty program to reward members with points based on their spend rather than on their visits.

Gifts 278

Gifts Other Customer Retail 278

Retail TouchPoints

JULY 16, 2024

Reid noted that the retailer has completed more than 190 store remodels since 2018 and that these stores are outperforming non-remodeled Stop & Shop locations. This means we’ll be focused on delivering lower everyday prices, as well as even more savings for our customers through strong promotions.”

Operations 275

Operations Retail Other Customer 275

Retail TouchPoints

NOVEMBER 14, 2023

After it closed its last brick-and-mortar retail store in 2009, Circuit City launched a comeback in 2018 with an experiential ecommerce site. The integrations are slated to begin online and in select locations this year, with a more expansive rollout planned for 2024.

Electronics 277

Electronics Consumer Electronics eCommerce Consumer 277

Retail TouchPoints

OCTOBER 20, 2022

Parent company Walmart already had been working with Brain Corp , which created the AI-powered core technology, since 2018. The warehouse club retailer began testing the inventory scanning functionality in October 2020 and started this chainwide rollout in January 2022.

Technology 276

Technology Management Retail Operations 276

Retail TouchPoints

JUNE 26, 2023

Amazon has been working toward becoming a major player in India since at least 2018, when it joined with Indian private equity firm Samara Capital to acquire More , an Indian supermarket and hypermarket chain, for $580.35 Amazon has reportedly planned to invest $12.9 billion through Amazon Web Services and another $6.5

Small Business Retail 299

Small Business Retail eCommerce Channel Operations 299