BigCommerce

JUNE 25, 2020

In the spring of 2018, the multinational software giant Adobe announced they had entered into an agreement to buy the…

eCommerce Platforms 483

eCommerce Platforms Magento eCommerce Technology Technology 483

Forrester eCommerce

SEPTEMBER 28, 2018

Digital banks are not eating the incumbent banks’ lunch (yet!) but they’re certainly demonstrating voracious appetite. In the UK, Monzo recently hit the one million customer mark, whilst Revolut has almost tripled its customers to 2.8 million in a year.

Banking 418

Banking Payment Services Mobile Operations 418

Forrester eCommerce

FEBRUARY 24, 2021

I made a prediction in January of 2018 that IT distributor disruption would continue. It was obvious that industry consolidation was accelerating, major distributors were diversifying, and private equity was getting more interested in transforming the industry.

Channel 505

Channel Customer Experience B2B Omnichannel 505

Retail TouchPoints

JANUARY 17, 2025

From 2018 to today, gross sales have grown 100X , from 2.5 Along with its U.S. openings, Kurt Geiger also is continuing to expand its presence in Mexico, with two new stores in Antara in Mexico City and Antea in Queretaro, Mexico joining the four existing boutiques in that country. million ($3.1 million) to 250 million ($318 million).

Fashion 301

Fashion Accessories Marketing Retail 301

Retail TouchPoints

OCTOBER 21, 2024

Tressie Lieberman worked alongside Niccol from 2018 to 2023, driving digital marketing and off-premise. A few months after joining Starbucks as its new CEO, Brian Niccol has brought his first Chipotle alum over to the new executive team, according to reports from Yahoo and others. Brands. Starting Nov.

Operations 263

Operations Improvements Marketing Other 263

Forrester eCommerce

SEPTEMBER 12, 2023

Since 2018, Forrester has been tracking how Singaporean customers rate their experience with some of the biggest brands in banking and auto and home insurance. This year’s Singapore Customer Experience Index (CX Index™) study reveals several important findings: CX quality among Singapore’s banks slightly dipped.

Banking 457

Banking Customer Experience Customer Financial Services 457

Forrester eCommerce

NOVEMBER 8, 2018

It’s a good description for what we are seeing in a market that carried ambitious strategies into 2018 but ran afoul of internal headwinds. What do we mean by pragmatism? A sense of realism, practical steps, a desire for tangible outcomes. Don’t get me wrong, the […].

Marketing 419

Marketing Customer Experience Technology Customer 419

Forrester eCommerce

JANUARY 16, 2019

As a review, here were my 2018 predictions. We have seen more disruption in the channel in the past 18 months than we saw in the past 37 years combined. Private equity will continue its sweep of the channel software space, creating some unicorns along the way. Verdict: As mentioned in the […].

Channel 418

Channel Multichannel Management Marketing 418

Forrester eCommerce

APRIL 23, 2019

Forrester predicted in late 2018 that automation would become the tip of the digital transformation spear in 2019, impacting everything from infrastructure to customers to business models. Now that we’re four months in, we’ve evaluated whether our five specific predictions are on track.

Customer 417

Customer 417

Retail TouchPoints

DECEMBER 10, 2024

Since fiscal year 2018, Dillards has paid out 60% of its total cumulative cash sources to stockholders versus Macys at 25%. Dillards stockholders have benefitted greatly from this plan, seeing a total return in their shares of +788% versus Macys of -12%.

Department Stores 297

Department Stores Operations Recommendation Improvements 297

Forrester eCommerce

NOVEMBER 5, 2018

Let’s face it: 2018 was not a fabulous year for customer experience. On average, CX quality was flat, with Customer Experience Index (CX Index™) scores showing little movement for the third year in a row. And what little movement that did happen was toward the middle of our scale, where 62% of brands bunched up in […].

Customer Experience 415

Customer Experience Customer 415

Forrester eCommerce

MAY 14, 2020

Idaptive is no stranger to the PIM world, having been part of PIM vendor Centrify (a CyberArk competitor) when Thoma Bravo acquired Centrify in July 2018. In October 2018, Thoma Bravo […].

Management 348

Management Customer 348

Forrester eCommerce

SEPTEMBER 2, 2019

In 2018, Australian government customer experience was weak compared to the private sector — mirroring what we see in the US, where most federal agencies had scores that were poor or very poor.

Customer Experience 390

Customer Experience Improvements Customer Management 390

Forrester eCommerce

AUGUST 29, 2019

billion in 2023, up from $75 billion in 2018 — a CAGR of 17.1%. Forrester expects global social advertising spend to reach $165.6 Asia Pacific and the rest of world will grow fastest, capturing the US and Europe’s share of global social advertising spend. Asia Pacific’s share of global spend will increase from 30% in […].

Social Media 382

Social Media Marketing Customer 382

BigCommerce

AUGUST 11, 2022

Prior to 2018, B-Wear Sportswear had no ecommerce presence. Their primary source of business was their two brick-and-mortar storefronts in…

BigCommerce 363

BigCommerce eCommerce Omnichannel Customer 363

Forrester eCommerce

JULY 18, 2019

Singapore is recognized as one of the world’s most innovative hubs and as an innovation powerhouse in Asia: The 2018 Global Innovation Index ranks Singapore as the fifth most innovative market out of 126 global economies analyzed, and Singapore’s recently launched S$1 billion innovation fund establishes innovation as a key lever to economic growth (..)

Consumer 372

Consumer Marketing Customer Experience Customer Data 372

Forrester eCommerce

DECEMBER 16, 2021

In 2018, ITSM vendors were still completing the transition […]. In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage, continuing this research with a 2019 Forrester Wave™ evaluation.

Presentation 370

Presentation Management Marketing Customer 370

Retail TouchPoints

DECEMBER 24, 2024

Previously, he founded Handy, which was acquired by Angi in 2018, where he eventually became CEO. Oisin Hanrahan is the Co-founder and CEO of Keychain , a manufacturing platform for the packaged goods industry that is backed by $18 million in venture funding from Lightspeed Venture Partners, BoxGroup, and SV Angel.

lightspeed 278

lightspeed Consumer Customer Loyalty Operations 278

Retail TouchPoints

JULY 8, 2024

annually between 2018 and 2021, with a total of 11.2 However, the average value of check payments has increased from $1,908 in 2018 to $2,340 in 2021, indicating that although people are writing fewer checks, they are using them for larger transactions — and therefore are less likely to use them for a weekly supermarket stock-up trip.

Payment Services 290

Payment Services Marketing Point of Sale Customer 290

Retail TouchPoints

OCTOBER 1, 2022

Lee will replace former creative chief Riccardo Tisci , who was appointed to the role in March 2018 following his career with Givenchy from 2005 to 2017. From 2018 to 2021, Lee worked with Bottega Veneta as the Italian luxury brand’s Creative Director.

Fashion 319

Fashion Presentation Operations Management 319

Retail TouchPoints

NOVEMBER 1, 2024

In 2018 and 2019, there were many celebrity scandals, including the sexual assault case against rapper Kris Wu. In the early days of the metaverse , we saw these young-looking, highly futuristic avatars break onto the scene, largely because they fit naturally into these highly digitized spaces.

Social Media 293

Social Media Arts Subscription Technology 293

Forrester eCommerce

MAY 25, 2021

Happy third birthday to the European Union’s General Data Protection Regulation (GDPR), which came into enforcement on May 25, 2018. Despite its teeth, with data protection authorities (DPAs) able to fine companies up to 4% of their global revenues, it thus far hasn’t made headlines for imposing hefty fines.

Customer 307

Customer 307

Retail TouchPoints

OCTOBER 29, 2024

and managed by Bluestar since 2018. The JV also has made a $190 million investment in some of the other brands managed or co-owned by Bluestar, including Hurley , Justice and Scotch & Soda , and announced plans to acquire the assets and IP of the Bebe and Brookstone brands. Both brands have been owned by Bebe Stores, Inc.

Financial Services 162

Financial Services Operations Management Consumer 162

Forrester eCommerce

JANUARY 16, 2024

Kate Crawford and Vladan Joler’s 2018 Anatomy of An AI System is a visual essay that spares no detail as it traces the lifecycle of an […] Hanging prominently in the Museum of Modern Art (MoMA) in New York City is a giant infographic that explores the physical, technical, and social components of modern artificial intelligence.

Arts 300

Arts B2C Technology Marketing 300

Forrester eCommerce

AUGUST 19, 2024

Singapore’s FSI Customers Rate Their Experiences As Just “OK” In 2024 Forrester has been evaluating the quality of customer experience at leading financial service providers in Singapore since 2018.

Financial Services 273

Financial Services Banking Customer Experience Customer 273

Retail TouchPoints

DECEMBER 17, 2024

Prior to joining Kibo in 2018, Sharma was part of Vista Equity Partners operating arm, collaborating with executive teams across the firms portfolio to enhance go-to-market effectiveness and operational efficiency.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

AUGUST 10, 2021

The ecommerce titan entered pharmaceuticals with the acquisition of PillPack in 2018 and has since focused on building off this base. The retailer made the acquisition for $78 billion in November 2018 to broaden its healthcare offerings.

Mobile 279

Mobile eCommerce Management Retail 279

Retail TouchPoints

MARCH 3, 2023

billion Kroger has invested in its workers since 2018. The grocer’s investments in its frontline workers have raised the company’s average hourly rate from $18 per hour in 2018 to $23.50 This initiative builds on the $1.9 per hour today.

Other 278

Other Improvements Customer Retail 278

Retail TouchPoints

SEPTEMBER 23, 2022

While 63% of the company’s business is derived through direct-to-consumer channels and 26% is credited to digital commerce, Ralph Lauren has “reduced brand dilution distribution” since 2018, according to Patrice Louvet, President and CEO of the company. The brand has exited two-thirds of its department store presence in the U.S.

Department Stores 278

Department Stores Operations Consumer Channel 278

Retail TouchPoints

DECEMBER 20, 2021

The department store chain also has been steadily shrinking its property holdings since it filed for bankruptcy in late 2018 before being rescued by former CEO Eddie Lampert’s Transformco in early 2019.

Department Stores 264

Department Stores Operations Retail 264

Retail TouchPoints

NOVEMBER 20, 2024

From 2018 to 2021 Seipel was CEO (and Co-owner) of West Marine , and prior to that he held senior positions at Gabriel Brothers, Wet Seal, Pamida Stores and Old Navy. The value-priced apparel retailer also named Peter Sachse, currently Executive Chairman of the Board, as Chairman.

Apparel 277

Apparel Improvements Retail Customer 277

Retail TouchPoints

OCTOBER 14, 2021

Baratto has been with Under Armour since 2018 as Managing Director of the company’s Europe, Middle East and Africa (EMEA) region. Additionally, the retailer announced the upcoming departure of Chief Marketing Officer Alessandro de Pestel, who will leave in February 2022 to pursue other opportunities.

Consumer 271

Consumer Customer Experience Management Customer 271

Retail TouchPoints

APRIL 26, 2021

The subscription service, founded by husband and wife team Blake and Wayne Geffen in 2018, allows members to keep items as long as they want, or swap them out monthly. Membership club Vivrelle , which provides access to a shared closet of designer handbags, jewelry and diamonds, has secured $26 million in Series A funding.

Subscription 299

Subscription Jewelry Fashion Operations 299

Retail TouchPoints

JANUARY 30, 2025

From 2018 to 2022, companies that embraced digital leadership saw average annual shareholder returns of 8.1% , compared to 4.9% Digital Transformation: Not New, but Urgent Weve seen waves of digital transformation for years, but this one is different. Because AI is at the forefront, and technology lifecycles are shrinking.

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Retail TouchPoints

SEPTEMBER 6, 2022

This grocery store model is the Midwest retailer’s first expansion into additional categories since the 2018 introduction of its neighborhood market small concept, Bridge Street Market, in Grand Rapids, Mich. Meijer will introduce a new brick-and-mortar concept with the launch of Meijer Grocery in early 2023.

Beauty and Health 328

Beauty and Health Marketing Consumer Customer 328

Retail TouchPoints

NOVEMBER 28, 2023

JD Sports acquired Finish Line in March 2018. Shoppers using the JD Sports page on Instacart can choose from more than 16,000 products, including popular footwear brands such as Nike, Jordan, Adidas and Puma.

Accessories 278

Accessories Apparel Customer Retail 278

Retail TouchPoints

JULY 22, 2024

Kroger, which has been working with Ocado since 2018 , will implement these “Re:imagined” technologies across multiple current fulfillment centers as well as future facilities. The new solutions include On-Grid Robotic Pick (OGRP), a robotic arm installed directly on the grid.

Fulfillment 273

Fulfillment Technology Operations Customer 273