Remove 2018 Remove Customer Experience Remove Customer Loyalty Remove Shipping Costs
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Proactively Resolving Delivery Issues: The Key to Stellar Customer Experience in The Last Mile

lateshipment

You pick it, pack it, and ship it via an expedited service from your shipping partner. As fate would have it, your shipping carrier fails to inform you of it and John, couldn’t make it to his high-school reunion looking dapper in his swanky , new tux. So much for paying your shipping carrier all those dollars.

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6 Valuable Lessons from Etail East 2018

Optimizely

This week, thousands of retailers converged on Boston for Etail East 2018 to network and learn the cutting edge of ecommerce. While Etail East 2018 is sadly over, that doesn’t mean the learning has to stop now. Traffic is down and the costs are untenable.” Paid costs are on the rise, and brands are seriously concerned.

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Executing a High-Volume Loyalty Program Migration with Dr. Sam's

Smile.io

In 2018, she launched the brand with her award-winning Flawless Cleanser.    Since then, the brand has grown into a holy grail staple for acne-prone customers worldwide. Ecommerce Manager, to learn more about how Dr. Sam’s customer loyalty program has evolved over time. 

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Trends Analysis: Building a Loyal Customer Base With Paid Memberships

ESW

Increasing customer loyalty is a fairly standard marketing tactic. Having customers pay you to join your loyalty program isn’t. At first, it was effectively an upfront payment on shipping costs. Prime membership figures were revealed by Jeff Bezos for the first time ever in 2018. It’s a big club, too.

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[Guest Blog] Brands and Retailers: Don’t Make Reverse Logistics an Afterthought

ChannelAdvisor

We buy multiples of things knowing some or most of it will get sent back using the return shipping labels many companies provide inside the box or online. The return process is now so important that many online customers consider an seller’s returns policy before placing an order. Customer Loyalty.

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“Retail is Retail”: Redefining the Sale

Wiser

However what they don’t see is that 43 percent of retailers are planning to increase their in-store locations before the end of 2018, according to the National Retail Federation (NRF) and Forrester. The key to their success lies in the strategic use of omni-channel efforts to connect the customer directly with the company.

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The Ultimate 2018 Ecommerce Checklist: 31 Experts Prioritize 19 Growth Tactics to Implement Now

BigCommerce

That latter reason had me asking these crazy smart, crazy successful folks what was on the horizon for ecommerce in 2018. That focus on 2018 was important –– and asking them after Cyber Five even more so. Those two tactics still work wonders for brands, with the caveat that: Competition is fierce and as a result… Costs are high.

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